Job Description POSITION SUMMARY: Members of the maintenance team ensure that all mechanical systems and equipment are operational and properly maintained and all common areas are maintained in a clean aesthetically appealing and disinfected condition. POSITION RESPONSIBILITIES: Routinely walks floors including roof checking for problems and lights out and reports back to supervisors. Ensures all safety precautions are followed while performing work. Maintains working relationship with building staff. Painting of all common areas and touch up may be required. Responsible to inspect areas that need paint and advice manager. Completes daily work orders as scheduled. Maintains assigned equipment in good working condition. Properly performs casual labor, such as lifting/moving heavy items as directed by supervisors and following appropriate safety procedures. Performs minor maintenance replacement and repairs in areas of carpentry, electrical work, HVAC, plumbing, mechanical, painting, flooring, and other building repairs through daily scheduled work orders. Follows safety procedures and maintains a safe work environment. Performs maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building repairs as long as a permit is not required to conduct the job. Must be able to properly utilize new equipment and follow safety procedures prior to using this equipment. * OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. Experience/Knowledge/Abilities: Requires a minimum of two (2) years general experience in building trades, repair and replacement maintenance or handy work. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required. Special Requirements/Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 lbs following appropriate safety procedures Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body Be able to work in various positions, including, but not limited to stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time, climbing stairs, navigating the property/building quickly and easily as required to meet the job functions Climb ladders and work at heights above ground level (maximum 14 ft on A-frames and 21 ft on extension ladders) Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain, humidity) Repeat various motions with the wrists, hands and fingers Be able to lift, pull and push materials and equipment up to 50 lbs occasionally to complete assigned job tasks Communicate, receive and exchange ideas and information by means of the spoken and written word Maintain a valid Florida driver's license DISCLAIMER:This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/25/2022
Full time
Job Description POSITION SUMMARY: Members of the maintenance team ensure that all mechanical systems and equipment are operational and properly maintained and all common areas are maintained in a clean aesthetically appealing and disinfected condition. POSITION RESPONSIBILITIES: Routinely walks floors including roof checking for problems and lights out and reports back to supervisors. Ensures all safety precautions are followed while performing work. Maintains working relationship with building staff. Painting of all common areas and touch up may be required. Responsible to inspect areas that need paint and advice manager. Completes daily work orders as scheduled. Maintains assigned equipment in good working condition. Properly performs casual labor, such as lifting/moving heavy items as directed by supervisors and following appropriate safety procedures. Performs minor maintenance replacement and repairs in areas of carpentry, electrical work, HVAC, plumbing, mechanical, painting, flooring, and other building repairs through daily scheduled work orders. Follows safety procedures and maintains a safe work environment. Performs maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building repairs as long as a permit is not required to conduct the job. Must be able to properly utilize new equipment and follow safety procedures prior to using this equipment. * OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. Experience/Knowledge/Abilities: Requires a minimum of two (2) years general experience in building trades, repair and replacement maintenance or handy work. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required. Special Requirements/Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 lbs following appropriate safety procedures Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body Be able to work in various positions, including, but not limited to stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time, climbing stairs, navigating the property/building quickly and easily as required to meet the job functions Climb ladders and work at heights above ground level (maximum 14 ft on A-frames and 21 ft on extension ladders) Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain, humidity) Repeat various motions with the wrists, hands and fingers Be able to lift, pull and push materials and equipment up to 50 lbs occasionally to complete assigned job tasks Communicate, receive and exchange ideas and information by means of the spoken and written word Maintain a valid Florida driver's license DISCLAIMER:This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Job Title: Painter Department: Maintenance Supervisor: Maintenance Supervisor POSITION SUMMARY: Maintains building/facility by cleaning surfaces mixing and applying paint and other finishers; Prepares interior and exterior surfaces of building/units/common areas; Position may be indoors to maintain the interior of the community, outdoors to maintain the exterior, or a mixture of both. POSITION RESPONSIBILITIES: Ensures that security procedures are adhered to at all times. Painting of all common areas and touch up may be required. Responsible for inspecting areas that need paint and advising manager. Properly matches colors and mixes paint. Ensures all safety precautions are followed while performing work. Maintains a positive working relationship with building staff. Completes daily work orders as scheduled. Ability to properly utilize new equipment and follow safety procedures prior to using this equipment. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or GED equivalent preferred. Experience/Knowledge/Abilities: Requires a minimum of two (2) to three (3) years of experience in the application of paint. Strong customer service, communication and interpersonal skills required. Special Requirements/Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 lbs following appropriate safety procedures Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body Be able to work in various positions, including, but not limited to stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time, climbing stairs, navigating the property/building quickly and easily as required to meet the job functions Climb ladders and work at heights above ground level (maximum 14 ft on A-frames and 21 ft on extension ladders) Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain, humidity) Repeat various motions with the wrists, hands and fingers Be able to lift, pull and push materials and equipment up to 50 lbs occasionally to complete assigned job tasks Communicate, receive and exchange ideas and information by means of the spoken and written word Maintain a valid Florida driver's license DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/25/2022
Full time
Job Title: Painter Department: Maintenance Supervisor: Maintenance Supervisor POSITION SUMMARY: Maintains building/facility by cleaning surfaces mixing and applying paint and other finishers; Prepares interior and exterior surfaces of building/units/common areas; Position may be indoors to maintain the interior of the community, outdoors to maintain the exterior, or a mixture of both. POSITION RESPONSIBILITIES: Ensures that security procedures are adhered to at all times. Painting of all common areas and touch up may be required. Responsible for inspecting areas that need paint and advising manager. Properly matches colors and mixes paint. Ensures all safety precautions are followed while performing work. Maintains a positive working relationship with building staff. Completes daily work orders as scheduled. Ability to properly utilize new equipment and follow safety procedures prior to using this equipment. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or GED equivalent preferred. Experience/Knowledge/Abilities: Requires a minimum of two (2) to three (3) years of experience in the application of paint. Strong customer service, communication and interpersonal skills required. Special Requirements/Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 lbs following appropriate safety procedures Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body Be able to work in various positions, including, but not limited to stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time, climbing stairs, navigating the property/building quickly and easily as required to meet the job functions Climb ladders and work at heights above ground level (maximum 14 ft on A-frames and 21 ft on extension ladders) Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain, humidity) Repeat various motions with the wrists, hands and fingers Be able to lift, pull and push materials and equipment up to 50 lbs occasionally to complete assigned job tasks Communicate, receive and exchange ideas and information by means of the spoken and written word Maintain a valid Florida driver's license DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential
North Miami Beach, Florida
POSITION SUMMARY: This position provides a wide variety of administrative and staff support services. Performs office work directly related to property management and the general business operations of the association; May assist with employee payroll, budget preparation, control of records and reports regarding operations, personnel changes, etc., and emergency service duties. POSITION RESPONSIBILITIES: Coordinates collection and preparation of operating reports, such as time-and-attendance records, terminations and new hires. Ensures that the telephone is answered properly, and messages are handled courteously, accurately and in a timely manner. Initiates preparation of Management Reports, committee reports, meeting notices as applicable and submit for Manager's review and approval. Maintains, updates and coordinates resident information in computer database at a minimum on a monthly basis. Generates and provides this information to the Property Manager, Board of Directors and valet desk. Maintains roster of mailroom boxes. Keeps track of insurance certificate requests. Maintains insurance records books for both vendors and unit owners. Maintains supply closet. Requests all office supplies and equipment, following established purchasing procedures. Opens and distributes mail, prepares accounts payable invoices with work orders and receiving tickets. Stamps and code invoices for P.M. to code and approve. Prepares move-in packages for re-sale and leases. Creates files, compiles sand coordinates all necessary information and documentation for new owners/leases. Sets up meetings for Board Approval process. Keeps packages updated with new memos and policies as required. Prepares any resident information packages that require Board approval, (i., e., Architectural Modification). Coordinates receipt of closing statement or warranty deed to put in the file and send to corporate A/R to change name and address for maintenance coupons. As applicable, disburses laundry tokens, keep log of sales. Prepares deposit of receipts weekly. Order tokens and prepare packets. Keeps track of token inventory for re-ordering. Maintains inventory of common areas keys, transmitters and key fobs for residents and re-order as needed following established procedures. Maintains log for sales and cash purchases as needed. Follows safety procedures and maintains a safe work environment. Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: Associates degree with concentration in business preferred, or equivalent combination of education and experience. Experience/Knowledge/Abilities: Must possess strong administrative background. Three (3) to Five (5) plus years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills. Self-starter with excellent communication, interpersonal and customer service and telephone skills. Computer Literacy: Intermediate proficiency in Microsoft Windows software. Intermediate proficiency in Ability to prioritize work with minimum supervision. Special Requirements: Physical demands include ability to lift up to 50 lbs. Standing, sitting, walking and occasional climbing. Required to work at a personal computer for extended periods of time. Talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms. Ability to work extended/flexible hours, weekend, and attend Board meetings as required. Driving when necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/18/2022
Full time
POSITION SUMMARY: This position provides a wide variety of administrative and staff support services. Performs office work directly related to property management and the general business operations of the association; May assist with employee payroll, budget preparation, control of records and reports regarding operations, personnel changes, etc., and emergency service duties. POSITION RESPONSIBILITIES: Coordinates collection and preparation of operating reports, such as time-and-attendance records, terminations and new hires. Ensures that the telephone is answered properly, and messages are handled courteously, accurately and in a timely manner. Initiates preparation of Management Reports, committee reports, meeting notices as applicable and submit for Manager's review and approval. Maintains, updates and coordinates resident information in computer database at a minimum on a monthly basis. Generates and provides this information to the Property Manager, Board of Directors and valet desk. Maintains roster of mailroom boxes. Keeps track of insurance certificate requests. Maintains insurance records books for both vendors and unit owners. Maintains supply closet. Requests all office supplies and equipment, following established purchasing procedures. Opens and distributes mail, prepares accounts payable invoices with work orders and receiving tickets. Stamps and code invoices for P.M. to code and approve. Prepares move-in packages for re-sale and leases. Creates files, compiles sand coordinates all necessary information and documentation for new owners/leases. Sets up meetings for Board Approval process. Keeps packages updated with new memos and policies as required. Prepares any resident information packages that require Board approval, (i., e., Architectural Modification). Coordinates receipt of closing statement or warranty deed to put in the file and send to corporate A/R to change name and address for maintenance coupons. As applicable, disburses laundry tokens, keep log of sales. Prepares deposit of receipts weekly. Order tokens and prepare packets. Keeps track of token inventory for re-ordering. Maintains inventory of common areas keys, transmitters and key fobs for residents and re-order as needed following established procedures. Maintains log for sales and cash purchases as needed. Follows safety procedures and maintains a safe work environment. Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: Associates degree with concentration in business preferred, or equivalent combination of education and experience. Experience/Knowledge/Abilities: Must possess strong administrative background. Three (3) to Five (5) plus years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills. Self-starter with excellent communication, interpersonal and customer service and telephone skills. Computer Literacy: Intermediate proficiency in Microsoft Windows software. Intermediate proficiency in Ability to prioritize work with minimum supervision. Special Requirements: Physical demands include ability to lift up to 50 lbs. Standing, sitting, walking and occasional climbing. Required to work at a personal computer for extended periods of time. Talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms. Ability to work extended/flexible hours, weekend, and attend Board meetings as required. Driving when necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Apply now and join us this coming Wednesday, February 23rd & Thursday, 24th from 10am-2pm at the FirstService Residential for a chance to interview directly with a team of hiring managers and be offered a JOB ON THE SPOT! Requirements: Must be bi-lingual in Spanish and English *Would like to have one FD team member that speaks Mandarin* Where: 3000 N. 28th Terrace | Hollywood, FL 33020 When: Wednesday & Thursday, Feb 23rd & 24th from 10:00am until 2:00pm FirstService Residential is seeking qualified hospitality professionals in the area. We are seeking candidates looking for a career opportunity with FirstService Residential. We have openings in your area for Front Desk, Housekeepers, Maintenance Tech, Painter & Receiving Clerk! Please apply online today for an opportunity to interview with our high-rise condo division. We offer great benefits and competitive pay, along with ample room for growth. Apply today to join South Florida's largest residential property management company!
02/18/2022
Full time
Apply now and join us this coming Wednesday, February 23rd & Thursday, 24th from 10am-2pm at the FirstService Residential for a chance to interview directly with a team of hiring managers and be offered a JOB ON THE SPOT! Requirements: Must be bi-lingual in Spanish and English *Would like to have one FD team member that speaks Mandarin* Where: 3000 N. 28th Terrace | Hollywood, FL 33020 When: Wednesday & Thursday, Feb 23rd & 24th from 10:00am until 2:00pm FirstService Residential is seeking qualified hospitality professionals in the area. We are seeking candidates looking for a career opportunity with FirstService Residential. We have openings in your area for Front Desk, Housekeepers, Maintenance Tech, Painter & Receiving Clerk! Please apply online today for an opportunity to interview with our high-rise condo division. We offer great benefits and competitive pay, along with ample room for growth. Apply today to join South Florida's largest residential property management company!
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of Lauderdale by The Sea, FL What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/17/2022
Full time
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of Lauderdale by The Sea, FL What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of Miami, FL. What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/17/2022
Full time
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of Miami, FL. What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Purpose: The Customer Service Coordinator provides a wide variety of administrative and staff support services. Performs office work directly related to property management and the general business operations of the association. Will assist with homeowner closings, communications, access control services and assistance with records and reports regarding operations. Ensure the customer service operation is managed in compliance with FirstService Residential standards and practices as well as authentically delivered with the Latitude Margaritaville Lifestyle. Key Responsibilities and Accountabilities: Must be able to work flexible days / times for closings Prepare new owner packets and send digitally with any other information that is needed for the Association. Manages Outlook workflow and updates with new memos and task as required. Attend new owner closings to communicate and distributer provide Association information and required documentation. Ensures that new owner questions are answered properly, and messages are handled courteously, accurately and in a timely manner and forwarded to the appropriate departments. Educate new owners on the policies and procedures for the Association. Maintains, updates, and coordinates resident information in computer database. Circulates questions and concerns of new owners to the appropriate department for resolution. Completed follow up communication and workflow completion through survey process to ensure excellent results. Follows safety procedures and maintains a clean work area. Technical competencies: Education/Training: Associates degree with concentration in business preferred, or equivalent combination of education and experience. Experience/Knowledge/Abilities: Strong administrative background. Three (3) to Five (5) plus years of customer service-related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills. Self-starter with excellent communication, interpersonal and customer service and telephone skills. Computer Literacy: . Ability to prioritize work with minimum supervision. . Intermediate proficiency in Microsoft Windows software. . Respond to email inquiries in a timely manner. Special Requirements: . Ability to drive a vehicle to the Sales Center. . Standing, sitting, walking and occasional climbing. . Required to work at a personal computer for extended periods of time. . Talking on the phone for extended periods of time. . Ability to detect auditory and/or visual emergency alarms. . Ability to work extended/flexible hours, weekend, and attend Board meetings as required. . Have fun!!! FINS UP! The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Core Competencies: Quality Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. Dependability Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements. Teamwork Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere. Work Environment/Safety Promotes mutual respect, keeps workplace clean and safe, supports safety programs. Job Knowledge Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues. Customer Service Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image. Initiative Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. Vision and Values Supports values in daily actions and decisions, communicates vision and values to others, generates enthusiasm, incorporates vision when planning. Communication Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Adaptability/Flexibility Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure and adjusts plans to meet changing needs.
02/16/2022
Full time
Purpose: The Customer Service Coordinator provides a wide variety of administrative and staff support services. Performs office work directly related to property management and the general business operations of the association. Will assist with homeowner closings, communications, access control services and assistance with records and reports regarding operations. Ensure the customer service operation is managed in compliance with FirstService Residential standards and practices as well as authentically delivered with the Latitude Margaritaville Lifestyle. Key Responsibilities and Accountabilities: Must be able to work flexible days / times for closings Prepare new owner packets and send digitally with any other information that is needed for the Association. Manages Outlook workflow and updates with new memos and task as required. Attend new owner closings to communicate and distributer provide Association information and required documentation. Ensures that new owner questions are answered properly, and messages are handled courteously, accurately and in a timely manner and forwarded to the appropriate departments. Educate new owners on the policies and procedures for the Association. Maintains, updates, and coordinates resident information in computer database. Circulates questions and concerns of new owners to the appropriate department for resolution. Completed follow up communication and workflow completion through survey process to ensure excellent results. Follows safety procedures and maintains a clean work area. Technical competencies: Education/Training: Associates degree with concentration in business preferred, or equivalent combination of education and experience. Experience/Knowledge/Abilities: Strong administrative background. Three (3) to Five (5) plus years of customer service-related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills. Self-starter with excellent communication, interpersonal and customer service and telephone skills. Computer Literacy: . Ability to prioritize work with minimum supervision. . Intermediate proficiency in Microsoft Windows software. . Respond to email inquiries in a timely manner. Special Requirements: . Ability to drive a vehicle to the Sales Center. . Standing, sitting, walking and occasional climbing. . Required to work at a personal computer for extended periods of time. . Talking on the phone for extended periods of time. . Ability to detect auditory and/or visual emergency alarms. . Ability to work extended/flexible hours, weekend, and attend Board meetings as required. . Have fun!!! FINS UP! The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Core Competencies: Quality Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. Dependability Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements. Teamwork Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere. Work Environment/Safety Promotes mutual respect, keeps workplace clean and safe, supports safety programs. Job Knowledge Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues. Customer Service Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image. Initiative Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. Vision and Values Supports values in daily actions and decisions, communicates vision and values to others, generates enthusiasm, incorporates vision when planning. Communication Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Adaptability/Flexibility Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure and adjusts plans to meet changing needs.
FirstService Residential
North Miami Beach, Florida
POSITION SUMMARY: Bilingual Spanish/English or Portuguese/English The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. POSITION RESPONSIBILITIES: Demonstrates excellent customer service, communication and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Experience/Knowledge: Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Special Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time Handle, finger, grasp and lift objects and packages Reach with hands and arms Communicate, receive and exchange ideas and information by means of the spoken and written word Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies on a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/15/2022
Full time
POSITION SUMMARY: Bilingual Spanish/English or Portuguese/English The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. POSITION RESPONSIBILITIES: Demonstrates excellent customer service, communication and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Experience/Knowledge: Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Special Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time Handle, finger, grasp and lift objects and packages Reach with hands and arms Communicate, receive and exchange ideas and information by means of the spoken and written word Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies on a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential
North Miami Beach, Florida
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of ___. What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/15/2022
Full time
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of ___. What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
POSITION SUMMARY: The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. POSITION RESPONSIBILITIES: Demonstrates excellent customer service, communication and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Experience/Knowledge: Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Special Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time Handle, finger, grasp and lift objects and packages Reach with hands and arms Communicate, receive and exchange ideas and information by means of the spoken and written word Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies on a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/15/2022
Full time
POSITION SUMMARY: The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. POSITION RESPONSIBILITIES: Demonstrates excellent customer service, communication and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Experience/Knowledge: Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Special Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time Handle, finger, grasp and lift objects and packages Reach with hands and arms Communicate, receive and exchange ideas and information by means of the spoken and written word Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies on a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
POSITION SUMMARY: The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. POSITION RESPONSIBILITIES: Demonstrates excellent customer service, communication and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Experience/Knowledge: Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Special Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time Handle, finger, grasp and lift objects and packages Reach with hands and arms Communicate, receive and exchange ideas and information by means of the spoken and written word Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies on a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/15/2022
Full time
POSITION SUMMARY: The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. POSITION RESPONSIBILITIES: Demonstrates excellent customer service, communication and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Experience/Knowledge: Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Special Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time Handle, finger, grasp and lift objects and packages Reach with hands and arms Communicate, receive and exchange ideas and information by means of the spoken and written word Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies on a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of Miami Beach, FL. What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/15/2022
Full time
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of Miami Beach, FL. What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential
North Miami Beach, Florida
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of Sunny Isles, FL. What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
02/15/2022
Full time
Overview of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of Sunny Isles, FL. What you will be doing? (Some of your main responsibilities include): -Greeting and directing residents, guests, and invitees -Monitoring and controlling access to the building -Handling deliveries and packages -Stands, greets and engages residents; checks guests and service providers in/out -Monitoring the fire alarm emergency response system -Resolving and following up on all complaints/issues -Maintaining daily records and forms -Follows safety procedures and strives to maintain a safe work environment. Why join our front desk family/ What is in it for you? Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Position Summary: Perform duties to process and deliver all Estoppels/Planned Unit Development (PUD) certificates statewide as it relates to Accounts Receivable, within the limits of standard or accepted practice. *_Essential Duties & Responsibilities_* 1. Review, manage and monitor workflow queues within the approved systems relating to Estoppels/PUD certificates. 2. Process all manual PUD orders and ensure the accuracy of lender forms. 3. Ensure accuracy of the product delivered through review and communication to both the field and client. 4. Deliver products within the time frame specified within each order. 5. Assist in quality control with operations and the manager relating to PUD questions. 6. Maintain FirstService Residential documents and forms relating to the Resale Package. 7. Maintain and monitor database for address and data integrity. 8. Communicate inefficiencies, issues, or improvements necessary to management. 9. Serve as Liaison to handle all customer inquiries in a professional and timely manner. 10. Assist with any necessary training as requested. 11. Process closings including appropriate charges and payments. Change ownership in system, process payments, prepare check requests, submit request for coupons or statements and send to proper individual for processing. 12. Assist with maintaining and processing records relating to property turnovers and set-up the system platform. 13. Maintain ownership and address database per guidelines provided. 14. Process coupon requests when request has been received. 15. Coordinate the sorting and distribution of department mail using approved guidelines. 16. Maintain records regarding Accounts Receivables per the guidelines provided. *_Additional Duties & Responsibilities_* 1. Conduct business at all times with the highest standards of personal, professional and ethical conduct. 2. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. 3. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. 4. Ensure all safety precautions are followed while performing the work. 5. Follow all policies and Standard Operating Procedures as instructed by Management. 6. Perform any range of special projects, tasks and other related duties as assigned. *_Supervisory Responsibility_* No supervisory responsibilities. Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Referral program * Retirement plan * Vision insurance Schedule: * 8 hour shift Work Location: * One location Company's website: * Benefit Conditions: * Waiting period may apply * Only full-time employees eligible Work Remotely: * No COVID-19 Precaution(s): * Remote interview process * Personal protective equipment provided or required * Social distancing guidelines in place * Sanitizing, disinfecting, or cleaning procedures in place
01/11/2022
Full time
Position Summary: Perform duties to process and deliver all Estoppels/Planned Unit Development (PUD) certificates statewide as it relates to Accounts Receivable, within the limits of standard or accepted practice. *_Essential Duties & Responsibilities_* 1. Review, manage and monitor workflow queues within the approved systems relating to Estoppels/PUD certificates. 2. Process all manual PUD orders and ensure the accuracy of lender forms. 3. Ensure accuracy of the product delivered through review and communication to both the field and client. 4. Deliver products within the time frame specified within each order. 5. Assist in quality control with operations and the manager relating to PUD questions. 6. Maintain FirstService Residential documents and forms relating to the Resale Package. 7. Maintain and monitor database for address and data integrity. 8. Communicate inefficiencies, issues, or improvements necessary to management. 9. Serve as Liaison to handle all customer inquiries in a professional and timely manner. 10. Assist with any necessary training as requested. 11. Process closings including appropriate charges and payments. Change ownership in system, process payments, prepare check requests, submit request for coupons or statements and send to proper individual for processing. 12. Assist with maintaining and processing records relating to property turnovers and set-up the system platform. 13. Maintain ownership and address database per guidelines provided. 14. Process coupon requests when request has been received. 15. Coordinate the sorting and distribution of department mail using approved guidelines. 16. Maintain records regarding Accounts Receivables per the guidelines provided. *_Additional Duties & Responsibilities_* 1. Conduct business at all times with the highest standards of personal, professional and ethical conduct. 2. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. 3. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. 4. Ensure all safety precautions are followed while performing the work. 5. Follow all policies and Standard Operating Procedures as instructed by Management. 6. Perform any range of special projects, tasks and other related duties as assigned. *_Supervisory Responsibility_* No supervisory responsibilities. Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Referral program * Retirement plan * Vision insurance Schedule: * 8 hour shift Work Location: * One location Company's website: * Benefit Conditions: * Waiting period may apply * Only full-time employees eligible Work Remotely: * No COVID-19 Precaution(s): * Remote interview process * Personal protective equipment provided or required * Social distancing guidelines in place * Sanitizing, disinfecting, or cleaning procedures in place
*We are always accepting applications for candidates with Hi-Rise Property Managements experience. Must have on-site Hi-Rise experience, LCAM, and worked with large budgets and on majors onsite projects. * Job Description Position Title: Community Manager Reports To: District Manager/Regional Director Department: Property Management Job Responsibilities Perform functions to manage, direct and provide leadership and exceptional customer service to an assigned property(s). Ensure property(s) is maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies. Additional Requirements * Must have 3-5 Years of Hi-Rise Experience with buildings of 8 stories and up. * Must have project oversight experience with quantifiable results. * Must be detailed oriented. * Must be diligent about staying within budget parameters. * Must have strong communication skills to provide complete communication with Board which include what's been done and action plan. * Must be able to be self sufficient and manage the building with minimal or no board interaction needed with positive results. Essential Duties & Responsibilities The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Provide management and leadership to assigned property(s). * Collaborate with Regional Director to develop goals and communicate established goals. Ensure the goals and needs of the property, company and its customers are consistently met. * Manage the functions of a team within a property while maintaining standards of excellence for processes, methods and personnel. * Manage the process improvement and quality control of the property and ensure quality resident service is delivered. * Assign and review the work of staff, ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary. * Align resources to work assignments and processes to meet business requirements. * Provide leadership and direction and assist in the investigation and resolution of issues that arise. Partner with Supervisor, Board of Directors and internal departments to develop and lead the introduction and integration of new programs, services and initiatives. * Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems. * Establish and maintain a positive relationship with homeowners, Board of Directors and internal departments to ensure a high level of resident service and achievement of company and property goals and objectives. Maintain knowledge and understanding of contract between the association, vendors, and FirstService Residential. * Ensure all contractual obligations are being met. * Monitor vendor contracts regularly, submit renewal/cancellation notices, manage contract renewals professionally and advise Regional Director of any upcoming insurance renewals or lapse in coverage. * Initiate contact with new resident representatives to coordinate the move-in process. * Conduct an introduction and orientation to the management staff and building, reviews available services, and explain the communities' rules and regulations. * Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property. * Process and manage violations and close them out regularly. * Process architectural control applications and close them out in a timely manner. * Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget. * Maintain open communication and provide timely action updates to the Board and residents. * Create, maintain and upload a wide variety of information in Connect including but not limited to work orders, signed meeting minutes and Monthly Management Report. * Fulfill all company Connect compliance expectations throughout the year. * Interview, select, and recommend, hire, train and schedule assigned staff. * Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems. * Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures. * Manage the Performance Evaluation process of assigned unit and provide leadership, counseling and coaching to employees. * Maintain harmonious employee/employer relations. * Oversee training and cross training programs and ensure all associates are aware of and comply with company, government and customer regulations, policies, work procedures, instructions and deadlines. * Participate in training programs and webinars as required. * Observe safety standards and participates in the Company's efforts to provide a safe work environment. * Conduct periodic safety meetings and ensure staff is trained and educated on safety procedures. * Adhere to and maintain established Hurricane procedures. * Address Worker Compensation incidents according to company policy. * Maintain calendar of meetings and events and initiate and /or attend a wide range of internal and external meetings. * Prepare and conduct a wide range of presentations as needed. * Provide financial support with a wide range of functions. Review financial statements and report variances; submit invoices in a timely manner and review invoices/checks for accuracy. * Recommend and manage the budget for the functional area of responsibility. * Monitor expenses, initiate cost reduction programs and negotiate prices with vendors. * Ensure property expenses are maintained within budget. * Prepare bid comparison analysis and prepare and uses the Request for Proposal for bid solicitation. * Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. * Direct training of staff when new procedures are required to comply with changes. * Update Association communications and ensure current information is displayed on the association boards and website. * Prepare association newsletter and/or other communication with owners and residents as required. * Participate in the development of Standard Operating Procedures and maintain existing procedures. * Review processes and ensure they are in compliance with current statute. * Manage the communication and compliance of SOP's within teams, managers and internal and external customers. * Prepare, maintain and submit a wide range of reports, contract lists, presentations, documents and manuals as required. * Maintain accurate records, files and communications pertinent to the Association and maintain up to date equipment maintenance logs and emergency shut off procedures book. Additional Duties & Responsibilities * Practice and adhere to FirstService Residential Global Service Standards. * Conduct business at all times with the highest standards of personal, professional and ethical conduct. * Perform or assist with any operations as required to maintain workflow and to meet schedules. * Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. * May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. * Ensure all safety precautions are followed while performing the work. * Follow all policies and Standard Operating Procedures as instructed by Management. * Perform any range of special projects, tasks and other related duties as assigned. Supervisory Responsibility * Directly or indirectly supervise employees within the assigned properties. Education & Experience Bachelor's Degree in Business or related field from an accredited college or university, and three years' experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable of not required by the state. Valid Driver's License and State Mandated Vehicle Insurance Knowledge, Skills & Proficiencies * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. * Knowledge and ability to apply state Statutes and Community's documents. * Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements * Excellent organization, motivation, leadership, management and interpersonal skills. * Critical thinking, complex problem solving, and judgment and decision making ability. * Ability to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments. * Strong verbal, presentation, and written communication skills. * Ability to communicate and provide guidance to all employee levels. * Ability to read, analyze and interpret technical procedures, leases and/or regulations * Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet...... click apply for full job details
12/05/2021
Full time
*We are always accepting applications for candidates with Hi-Rise Property Managements experience. Must have on-site Hi-Rise experience, LCAM, and worked with large budgets and on majors onsite projects. * Job Description Position Title: Community Manager Reports To: District Manager/Regional Director Department: Property Management Job Responsibilities Perform functions to manage, direct and provide leadership and exceptional customer service to an assigned property(s). Ensure property(s) is maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies. Additional Requirements * Must have 3-5 Years of Hi-Rise Experience with buildings of 8 stories and up. * Must have project oversight experience with quantifiable results. * Must be detailed oriented. * Must be diligent about staying within budget parameters. * Must have strong communication skills to provide complete communication with Board which include what's been done and action plan. * Must be able to be self sufficient and manage the building with minimal or no board interaction needed with positive results. Essential Duties & Responsibilities The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Provide management and leadership to assigned property(s). * Collaborate with Regional Director to develop goals and communicate established goals. Ensure the goals and needs of the property, company and its customers are consistently met. * Manage the functions of a team within a property while maintaining standards of excellence for processes, methods and personnel. * Manage the process improvement and quality control of the property and ensure quality resident service is delivered. * Assign and review the work of staff, ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary. * Align resources to work assignments and processes to meet business requirements. * Provide leadership and direction and assist in the investigation and resolution of issues that arise. Partner with Supervisor, Board of Directors and internal departments to develop and lead the introduction and integration of new programs, services and initiatives. * Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems. * Establish and maintain a positive relationship with homeowners, Board of Directors and internal departments to ensure a high level of resident service and achievement of company and property goals and objectives. Maintain knowledge and understanding of contract between the association, vendors, and FirstService Residential. * Ensure all contractual obligations are being met. * Monitor vendor contracts regularly, submit renewal/cancellation notices, manage contract renewals professionally and advise Regional Director of any upcoming insurance renewals or lapse in coverage. * Initiate contact with new resident representatives to coordinate the move-in process. * Conduct an introduction and orientation to the management staff and building, reviews available services, and explain the communities' rules and regulations. * Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property. * Process and manage violations and close them out regularly. * Process architectural control applications and close them out in a timely manner. * Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget. * Maintain open communication and provide timely action updates to the Board and residents. * Create, maintain and upload a wide variety of information in Connect including but not limited to work orders, signed meeting minutes and Monthly Management Report. * Fulfill all company Connect compliance expectations throughout the year. * Interview, select, and recommend, hire, train and schedule assigned staff. * Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems. * Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures. * Manage the Performance Evaluation process of assigned unit and provide leadership, counseling and coaching to employees. * Maintain harmonious employee/employer relations. * Oversee training and cross training programs and ensure all associates are aware of and comply with company, government and customer regulations, policies, work procedures, instructions and deadlines. * Participate in training programs and webinars as required. * Observe safety standards and participates in the Company's efforts to provide a safe work environment. * Conduct periodic safety meetings and ensure staff is trained and educated on safety procedures. * Adhere to and maintain established Hurricane procedures. * Address Worker Compensation incidents according to company policy. * Maintain calendar of meetings and events and initiate and /or attend a wide range of internal and external meetings. * Prepare and conduct a wide range of presentations as needed. * Provide financial support with a wide range of functions. Review financial statements and report variances; submit invoices in a timely manner and review invoices/checks for accuracy. * Recommend and manage the budget for the functional area of responsibility. * Monitor expenses, initiate cost reduction programs and negotiate prices with vendors. * Ensure property expenses are maintained within budget. * Prepare bid comparison analysis and prepare and uses the Request for Proposal for bid solicitation. * Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. * Direct training of staff when new procedures are required to comply with changes. * Update Association communications and ensure current information is displayed on the association boards and website. * Prepare association newsletter and/or other communication with owners and residents as required. * Participate in the development of Standard Operating Procedures and maintain existing procedures. * Review processes and ensure they are in compliance with current statute. * Manage the communication and compliance of SOP's within teams, managers and internal and external customers. * Prepare, maintain and submit a wide range of reports, contract lists, presentations, documents and manuals as required. * Maintain accurate records, files and communications pertinent to the Association and maintain up to date equipment maintenance logs and emergency shut off procedures book. Additional Duties & Responsibilities * Practice and adhere to FirstService Residential Global Service Standards. * Conduct business at all times with the highest standards of personal, professional and ethical conduct. * Perform or assist with any operations as required to maintain workflow and to meet schedules. * Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. * May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. * Ensure all safety precautions are followed while performing the work. * Follow all policies and Standard Operating Procedures as instructed by Management. * Perform any range of special projects, tasks and other related duties as assigned. Supervisory Responsibility * Directly or indirectly supervise employees within the assigned properties. Education & Experience Bachelor's Degree in Business or related field from an accredited college or university, and three years' experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable of not required by the state. Valid Driver's License and State Mandated Vehicle Insurance Knowledge, Skills & Proficiencies * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. * Knowledge and ability to apply state Statutes and Community's documents. * Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements * Excellent organization, motivation, leadership, management and interpersonal skills. * Critical thinking, complex problem solving, and judgment and decision making ability. * Ability to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments. * Strong verbal, presentation, and written communication skills. * Ability to communicate and provide guidance to all employee levels. * Ability to read, analyze and interpret technical procedures, leases and/or regulations * Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet...... click apply for full job details
Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us. Members of the maintenance team ensure that all mechanical systems and equipment are operational and properly maintained and all common areas are maintained in a clean aesthetically appealing and disinfected condition. POSITION RESPONSBILITIES: * Routinely walks floors including roof checking for problems and lights out and reports back to supervisors. * Ensures all safety precautions are followed while performing work. * Maintains working relationship with building staff. * Painting of all common areas and touch up may be required. Responsible to inspect areas that need paint and advice manager. * Completes daily work orders as scheduled. Maintains assigned equipment in good working condition. * Properly performs casual labor, such as lifting/moving heavy items as directed by supervisors and following appropriate safety procedures. * Performs minor maintenance replacement and repairs in areas of carpentry, electrical work, HV AC, plumbing, mechanical, painting, flooring, and other building repairs through daily scheduled work orders. * Follows safety procedures and maintains a safe work environment. * Performs maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building repairs as long as a permit is not required to conduct the job. * Must be able to properly utilize new equipment and follow safety procedures prior to using this equipment. OPERA TING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. Experience/Knowledge/Abilities: Requires a minimum of two (2) years general experience in building trades, repair and replacement maintenance or handy work. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required. Special Requirements/Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to lift up to 50 lbs. following appropriate safety procedures * Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body * Be able to work in various positions, including, but not limited to stooping, standing, bending over, sitting, kneeling and squatting for Extended periods of time, climbing stairs, navigating the property/building quickly and easily as required to meet the job functions * Climb ladders and work at heights above ground level (maximum 14 ft on A-frames and 21 ft on extension ladders) * Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain, humidity) * Repeat various motions with the wrists, hands and fingers * Be able to lift, pull and push materials and equipment up to 50 lbs occasionally to complete assigned job tasks * Communicate, receive and exchange ideas and information by means of the spoken and written word * Maintain a valid Florida driver's license DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Job Type: Full-time
12/05/2021
Full time
Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us. Members of the maintenance team ensure that all mechanical systems and equipment are operational and properly maintained and all common areas are maintained in a clean aesthetically appealing and disinfected condition. POSITION RESPONSBILITIES: * Routinely walks floors including roof checking for problems and lights out and reports back to supervisors. * Ensures all safety precautions are followed while performing work. * Maintains working relationship with building staff. * Painting of all common areas and touch up may be required. Responsible to inspect areas that need paint and advice manager. * Completes daily work orders as scheduled. Maintains assigned equipment in good working condition. * Properly performs casual labor, such as lifting/moving heavy items as directed by supervisors and following appropriate safety procedures. * Performs minor maintenance replacement and repairs in areas of carpentry, electrical work, HV AC, plumbing, mechanical, painting, flooring, and other building repairs through daily scheduled work orders. * Follows safety procedures and maintains a safe work environment. * Performs maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building repairs as long as a permit is not required to conduct the job. * Must be able to properly utilize new equipment and follow safety procedures prior to using this equipment. OPERA TING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. Experience/Knowledge/Abilities: Requires a minimum of two (2) years general experience in building trades, repair and replacement maintenance or handy work. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required. Special Requirements/Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to lift up to 50 lbs. following appropriate safety procedures * Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body * Be able to work in various positions, including, but not limited to stooping, standing, bending over, sitting, kneeling and squatting for Extended periods of time, climbing stairs, navigating the property/building quickly and easily as required to meet the job functions * Climb ladders and work at heights above ground level (maximum 14 ft on A-frames and 21 ft on extension ladders) * Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain, humidity) * Repeat various motions with the wrists, hands and fingers * Be able to lift, pull and push materials and equipment up to 50 lbs occasionally to complete assigned job tasks * Communicate, receive and exchange ideas and information by means of the spoken and written word * Maintain a valid Florida driver's license DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Job Type: Full-time
POSITION SUMMARY: The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. POSITION RESPONSIBILITIES: . Demonstrates excellent customer service, communication and time management skills. . Monitors Emergency Response System. . Greets and directs Residents, guests and invitees. . Monitors and controls Electronic Security Control Systems. . Responds to emergency situations in a timely and efficient manner. . Monitors and controls access to the building. . Maintains daily log, records and forms. . Resolves and follows-up on all complaints/issues. . Maintains a safe and secure environment throughout the building/property(s). . May be assigned other duties by the on-site property manager. . Follows safety procedures and maintains a safe work environment. . Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Experience/Knowledge: Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Special Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time Handle, finger, grasp and lift objects and packages Reach with hands and arms Communicate, receive and exchange ideas and information by means of the spoken and written word Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies on a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
11/02/2021
Full time
POSITION SUMMARY: The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. POSITION RESPONSIBILITIES: . Demonstrates excellent customer service, communication and time management skills. . Monitors Emergency Response System. . Greets and directs Residents, guests and invitees. . Monitors and controls Electronic Security Control Systems. . Responds to emergency situations in a timely and efficient manner. . Monitors and controls access to the building. . Maintains daily log, records and forms. . Resolves and follows-up on all complaints/issues. . Maintains a safe and secure environment throughout the building/property(s). . May be assigned other duties by the on-site property manager. . Follows safety procedures and maintains a safe work environment. . Other duties as required. OPERATING SKILLS, KNOWLEDGE & ABILITIES: Education/Training: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Experience/Knowledge: Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Special Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time Handle, finger, grasp and lift objects and packages Reach with hands and arms Communicate, receive and exchange ideas and information by means of the spoken and written word Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies on a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.