Freedom Mortgage

Summary: The Property Preservation Supervisor will be responsible for the monitoring and management of the default invoice processing support staff. Will carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training of employees; planning assigning and directing work; appraising performance; addressing complaints and resolving problems. Responsible for submitting status reports weekly, monthly or as determined by senior management. Essential Job Functions may include: Problem solve and seek out new solutions to issues and/or workarounds Establish and maintain strong, effective working relationships with default staff, attorney and vendor clients and servicing/investor partners Maintain a high level of customer service through proactive communications with investors, attorney/vendor partners and employees Review and verify all invoices, back up documentation and check requests Sort, code and match invoices Reconcile accounts payable transactions and assure timely payment remittance and accuracy Research and resolve invoice discrepancies and issues Correspond with vendors and site employees Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations Pulls monthly reports and performs audits verifying accuracy of invoices submitted for payment Works closely with Change Management and assists with UAT pre/post testing for implementation of new invoice type or changes based on insurer/investor guidelines Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures Ability to work necessary hours to ensure success Ability to review invoices with increased approval limits Responsible for serving as a peer coach and trainer Ability to provide accurate monthly reports to management Basic knowledge of State requirements, CFPB, RESPA, FCRA, ECOA, and TILA requirements, including the most recent changes to these regulations Navigation and usage of Loanserve, Tempo, EDMS, ECMS, SharePoint, and iClear. Other Related Duties: Performs other related duties as assigned. **THIS POSITION CAN BE WORKED 100% REMOTE Supervisory Responsibilities: Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent organization skills Attention to detail with an elevated level of accuracy Excellent communication skills Analytical and Problem-Solving skills Works well in a team environment Ability to meet deadlines in a fast-paced environment Ability to manage time well and prioritize tasks Microsoft Office experience and advanced Excel knowledge Ability to read and write in English to effectively communicate in writing as well as verbally in person and over the phone Ability to effectively present information to supervisory, etc. Ability to write reports and correspondence Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies and procedures Ability to calculate basic financial figures and amounts Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software Professional appearance and demeanor Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to work with little supervision. Must be able to handle high volumes in a fast-paced environment. Ability to meet critical departmental and federal timelines with accuracy and efficiency. Ability to build relationships with both internal and external clients/vendors. Dedicated team player. Strong work and business ethics Must be able to handle high volumes in a fast-paced environment. Analytical and Problem-Solving skills Education and/or Experience: Bachelor's degree (B.A) from a four-year college or university; one to two years related experience and/ or training; or equivalent combination of education and experience. Proficient in MS Word, Excel, Adobe Acrobat and knowledge of various file formats. Minimum 3 years mortgage servicing experience preferred Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Personal/Organizational Contacts: Some contact with others; including general public. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters. Customer Service Relationships: Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Independent Judgement/Problem Solving: Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. #CB #LI-EE1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces..... click apply for full job details

Summary: The Property Preservation Supervisor will be responsible for the monitoring and management of the default invoice processing support staff. Will carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training of employees; planning assigning and directing work; appraising performance; addressing complaints and resolving problems. Responsible for submitting status reports weekly, monthly or as determined by senior management. Essential Job Functions may include: Problem solve and seek out new solutions to issues and/or workarounds Establish and maintain strong, effective working relationships with default staff, attorney and vendor clients and servicing/investor partners Maintain a high level of customer service through proactive communications with investors, attorney/vendor partners and employees Review and verify all invoices, back up documentation and check requests Sort, code and match invoices Reconcile accounts payable transactions and assure timely payment remittance and accuracy Research and resolve invoice discrepancies and issues Correspond with vendors and site employees Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations Pulls monthly reports and performs audits verifying accuracy of invoices submitted for payment Works closely with Change Management and assists with UAT pre/post testing for implementation of new invoice type or changes based on insurer/investor guidelines Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures Ability to work necessary hours to ensure success Ability to review invoices with increased approval limits Responsible for serving as a peer coach and trainer Ability to provide accurate monthly reports to management Basic knowledge of State requirements, CFPB, RESPA, FCRA, ECOA, and TILA requirements, including the most recent changes to these regulations Navigation and usage of Loanserve, Tempo, EDMS, ECMS, SharePoint, and iClear. Other Related Duties: Performs other related duties as assigned. **THIS POSITION CAN BE WORKED 100% REMOTE Supervisory Responsibilities: Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent organization skills Attention to detail with an elevated level of accuracy Excellent communication skills Analytical and Problem-Solving skills Works well in a team environment Ability to meet deadlines in a fast-paced environment Ability to manage time well and prioritize tasks Microsoft Office experience and advanced Excel knowledge Ability to read and write in English to effectively communicate in writing as well as verbally in person and over the phone Ability to effectively present information to supervisory, etc. Ability to write reports and correspondence Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies and procedures Ability to calculate basic financial figures and amounts Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software Professional appearance and demeanor Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to work with little supervision. Must be able to handle high volumes in a fast-paced environment. Ability to meet critical departmental and federal timelines with accuracy and efficiency. Ability to build relationships with both internal and external clients/vendors. Dedicated team player. Strong work and business ethics Must be able to handle high volumes in a fast-paced environment. Analytical and Problem-Solving skills Education and/or Experience: Bachelor's degree (B.A) from a four-year college or university; one to two years related experience and/ or training; or equivalent combination of education and experience. Proficient in MS Word, Excel, Adobe Acrobat and knowledge of various file formats. Minimum 3 years mortgage servicing experience preferred Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Personal/Organizational Contacts: Some contact with others; including general public. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters. Customer Service Relationships: Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Independent Judgement/Problem Solving: Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. #CB #LI-EE1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces..... click apply for full job details

Summary: The Property Preservation Supervisor will be responsible for the monitoring and management of the default invoice processing support staff. Will carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training of employees; planning assigning and directing work; appraising performance; addressing complaints and resolving problems. Responsible for submitting status reports weekly, monthly or as determined by senior management. Essential Job Functions may include: Problem solve and seek out new solutions to issues and/or workarounds Establish and maintain strong, effective working relationships with default staff, attorney and vendor clients and servicing/investor partners Maintain a high level of customer service through proactive communications with investors, attorney/vendor partners and employees Review and verify all invoices, back up documentation and check requests Sort, code and match invoices Reconcile accounts payable transactions and assure timely payment remittance and accuracy Research and resolve invoice discrepancies and issues Correspond with vendors and site employees Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations Pulls monthly reports and performs audits verifying accuracy of invoices submitted for payment Works closely with Change Management and assists with UAT pre/post testing for implementation of new invoice type or changes based on insurer/investor guidelines Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures Ability to work necessary hours to ensure success Ability to review invoices with increased approval limits Responsible for serving as a peer coach and trainer Ability to provide accurate monthly reports to management Basic knowledge of State requirements, CFPB, RESPA, FCRA, ECOA, and TILA requirements, including the most recent changes to these regulations Navigation and usage of Loanserve, Tempo, EDMS, ECMS, SharePoint, and iClear. Other Related Duties: Performs other related duties as assigned. **THIS POSITION CAN BE WORKED 100% REMOTE Supervisory Responsibilities: Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent organization skills Attention to detail with an elevated level of accuracy Excellent communication skills Analytical and Problem-Solving skills Works well in a team environment Ability to meet deadlines in a fast-paced environment Ability to manage time well and prioritize tasks Microsoft Office experience and advanced Excel knowledge Ability to read and write in English to effectively communicate in writing as well as verbally in person and over the phone Ability to effectively present information to supervisory, etc. Ability to write reports and correspondence Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies and procedures Ability to calculate basic financial figures and amounts Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software Professional appearance and demeanor Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to work with little supervision. Must be able to handle high volumes in a fast-paced environment. Ability to meet critical departmental and federal timelines with accuracy and efficiency. Ability to build relationships with both internal and external clients/vendors. Dedicated team player. Strong work and business ethics Must be able to handle high volumes in a fast-paced environment. Analytical and Problem-Solving skills Education and/or Experience: Bachelor's degree (B.A) from a four-year college or university; one to two years related experience and/ or training; or equivalent combination of education and experience. Proficient in MS Word, Excel, Adobe Acrobat and knowledge of various file formats. Minimum 3 years mortgage servicing experience preferred Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Personal/Organizational Contacts: Some contact with others; including general public. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters. Customer Service Relationships: Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Independent Judgement/Problem Solving: Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. #CB #LI-EE1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces..... click apply for full job details

Summary: The Property Preservation Supervisor will be responsible for the monitoring and management of the default invoice processing support staff. Will carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training of employees; planning assigning and directing work; appraising performance; addressing complaints and resolving problems. Responsible for submitting status reports weekly, monthly or as determined by senior management. Essential Job Functions may include: Problem solve and seek out new solutions to issues and/or workarounds Establish and maintain strong, effective working relationships with default staff, attorney and vendor clients and servicing/investor partners Maintain a high level of customer service through proactive communications with investors, attorney/vendor partners and employees Review and verify all invoices, back up documentation and check requests Sort, code and match invoices Reconcile accounts payable transactions and assure timely payment remittance and accuracy Research and resolve invoice discrepancies and issues Correspond with vendors and site employees Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations Pulls monthly reports and performs audits verifying accuracy of invoices submitted for payment Works closely with Change Management and assists with UAT pre/post testing for implementation of new invoice type or changes based on insurer/investor guidelines Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures Ability to work necessary hours to ensure success Ability to review invoices with increased approval limits Responsible for serving as a peer coach and trainer Ability to provide accurate monthly reports to management Basic knowledge of State requirements, CFPB, RESPA, FCRA, ECOA, and TILA requirements, including the most recent changes to these regulations Navigation and usage of Loanserve, Tempo, EDMS, ECMS, SharePoint, and iClear. Other Related Duties: Performs other related duties as assigned. **THIS POSITION CAN BE WORKED 100% REMOTE Supervisory Responsibilities: Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent organization skills Attention to detail with an elevated level of accuracy Excellent communication skills Analytical and Problem-Solving skills Works well in a team environment Ability to meet deadlines in a fast-paced environment Ability to manage time well and prioritize tasks Microsoft Office experience and advanced Excel knowledge Ability to read and write in English to effectively communicate in writing as well as verbally in person and over the phone Ability to effectively present information to supervisory, etc. Ability to write reports and correspondence Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies and procedures Ability to calculate basic financial figures and amounts Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software Professional appearance and demeanor Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to work with little supervision. Must be able to handle high volumes in a fast-paced environment. Ability to meet critical departmental and federal timelines with accuracy and efficiency. Ability to build relationships with both internal and external clients/vendors. Dedicated team player. Strong work and business ethics Must be able to handle high volumes in a fast-paced environment. Analytical and Problem-Solving skills Education and/or Experience: Bachelor's degree (B.A) from a four-year college or university; one to two years related experience and/ or training; or equivalent combination of education and experience. Proficient in MS Word, Excel, Adobe Acrobat and knowledge of various file formats. Minimum 3 years mortgage servicing experience preferred Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Personal/Organizational Contacts: Some contact with others; including general public. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters. Customer Service Relationships: Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Independent Judgement/Problem Solving: Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. #CB #LI-EE1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces..... click apply for full job details

This position is remote. Summary This individual will play a role in the Doc Management PMO department, working with the team and various business groups across the Enterprise to deliver projects timely. The Project manager will help drive and coordinate various meetings and documentation, on our internal document management and automation projects. Essential Job Functions: Initiate, plan and execute projects while monitoring and controlling the project lifecycle processes to ensure the timely delivery of quality solutions. Work directly with business stakeholders, IT delivery teams (Business Analysts, Development, Quality Assurance, and others) to define project objectives and scope. Define and manage collections of projects under driving programs to deliver complex objectives in rapid iterations. Direct the project throughout the life cycle, partnering with project resources to achieve goals and ensuring established timelines are met. Measure and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations. Motivate team members and sponsors to accomplish goals and timelines. Communicate and distribute information to project members. Negotiate project plans, time frames, and trade-off with Business Partners, and apprise management of impact to project while appropriately balancing project scope, schedule, budget, quality and risks. Develop, analyze and manage project plans and appropriate project management documentation. Other Related Duties: Performs other related duties as assigned. Education and/or Experience: B.S. or B.A. or equivalent work experience required, advanced degree or LEAN certification beneficial Previous experience in Mortgage Banking and/or associated lines of business is highly preferred Proven track record of completing projects to specifications while dealing with challenges such as cross-team dependencies, changing schedules and constantly evolving requirements. Proven track record of driving multiple teams on parallel projects, balancing resourcing and priorities to meet business needs. Professional development skills such as oral and written communications, teamwork and collaboration, work planning. Ability to present different messaging across all project stakeholders, vendors and team members. Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business and technology partners including executive management. Skilled in building and motivating technical teams and possess ability to build strategic relationships and influence people at all levels of the organization. Comfortable in a fast-paced, multi-tasked environment Solid change management, negotiation and facilitation skills Facilitate the selection of technology product/service vendors where needed Solid change management, negotiation and facilitation skills Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Customer Service Relationships: Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Work Environment: Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Employer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. #cb #LI-AF1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA. If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further. Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767 Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

The Property Preservation Specialist will be responsible for reviewing reports produced by our preservation vendor and identifying any and all issues which will prevent deterioration to the Freedom Mortgage serviced asset. The Property Preservation Specialist may be responsible for filing hazard claims on damaged properties, reviewing work orders submitted by field vendors, coordinating preservation efforts, and also adhering to all local ordinances by registering properties at the appointed time. Essential Job Functions: Responsible for ordering and managing property inspections and preservation needs for properties serviced by Freedom Mortgage. Responsible for ordering and reviewing bids for property preservation work and property securing as needed. Monitor vacant property, damaged property, and bad address reports from preservation vendor. Work with preservation vendor to ensure all preservation requirements are met as outlined by each investor. Work with Foreclosure department, HUD contractors, and Preservation vendor to placed properties into conveyance condition as outlined by HUD. Order and mange Vacant Property Registrations and de-registration process. Work with Hazard Claim Vendor to file claims, and repair damaged properties. Work with local code enforcement officers to remediate any property violations. Responsible for conducting monthly vendor scorecard audits. Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, CFPB, GSE's, investors and insurers for Default Services functional work groups Understand and Adhere to Claims Processing procedures conducted in compliance with Freedom Mortgage, GSE, and Private Mortgage Insurer requirements as well as CFPB, state and federal guidelines. Review of various current reports and assistance with identification of new reports, including ensuring department SLAs are met Establish and foster a work culture at all levels within the operation which is positive, collaborative, respectful, optimistic, and capable of driving long term operational sustainability. Serve as primary point of contact to internal and external parties for escalations related to one or more business functions in pre/post foreclosure areas to minimize reputational impact to Freedom Mortgage and ensure optimal resolution for business unit. Work with management to develop and implement new or revised processes and guidelines and realize process efficiencies and potential gaps created within Preservation department or with designated vendor. Assist with delegations of new case assignment, case resolution, and timely reimbursement for services rendered to vendor(s). Reviewing account history and putting together a chronological history of the preservation efforts. Other Related Duties: Performs other related duties as assigned Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Advanced knowledge of FHA, VA, conventional, FHLMC, FNMA and private investor guidelines regarding Mortgage Default Servicing guidelines Knowledge of Mortgage Bankruptcy, Property Preservation, Foreclosure, or REO servicing Experience using Fiserv. Conflict resolution, Negotiation and Process improvement skills. Vendor Management/Support experience Education and/or Experience: High School diploma or equivalent required; or One to Three years Mortgage Default Servicing Claims experience; or equivalent combination of education and experience. Possess the ability to work independently as a team player and adapt to a fluid work environment with changing regulations and processes. Detail oriented, excellent problem solving and organization skills. Working knowledge of Outlook, Word, Excel and Adobe Professional #CB #LI-EK1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA. If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further. Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767 Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

**This position may be remote** Position Overview The Director - Quality Control Servicing is responsible for management of the Quality Control program at RoundPoint for all servicing functions. The QC program must ensure compliance with all agency requirements, and any other applicable stakeholders. These include, but are not limited to, planned quality control reviews of all areas of servicing, as defined in agency/GSE guidelines. Coverage includes but is not limited to federal, state, FNMA, and FHMLC, and could include FHA/VA/USDA/GNMA. The Director - Quality Control Servicing oversees all staff, performs staffing models, sets up target reviews as necessary based on industry and company risk. This position will also work with and report/coordinate with the Parent Company Freedom Mortgage and its Risk & Quality Control program. The role is responsible for spearheading Quality Control Department enhancements including but not limited to adoption of best practices, systems, and reporting needs. Quality Control Review results will be reported monthly to Senior/Executive Management of RoundPoint Servicing, and Parent Company Risk Division. Working Relationships The Director - Quality Control Servicing reports into the Chief Operating Officer, and indirectly to Freedom Mortgage Vice President of Quality Control Servicing, within the Parent Company Risk Division. The position routinely interacts with the various business units within RoundPoint Residential Servicing, Parent Company Risk/QC, and provides deliverables for subservicing clients, and outside vendors. Key Tasks and Responsibilities Direct oversight of Quality Control teams supporting servicing functions A subject matter expert and corporate support to business on servicing practices and guidelines Lead development and implementation of Quality Control testing scope and initiatives Ensure staffing models are developed and appropriate to support appropriate staffing size, as well as design monitoring mechanism for performance levels. Review and maintain Tena Second Look quality control software question sets, or similar Ensure quality of audits is assessed ongoing to validate high level of performance by QC staff Develop and maintain effective training program for QC staff Disseminate review results and trends to leadership on a monthly basis Build and maintain relationships with all internal and external customers Work with other compliance and risk areas as well as executive management to identify specific areas for focus and targeted review Develops discretionary and target audit scripts to further enhance the QC program Develops procedures and programs to ensure adherence with existing regulations, guidelines, and best practices Identifies and resolves problems in a timely fashion Provides analysis and trending in reporting in timely manner Provide deliverables and responses, action on any subservicing client quality control reviews and requests. Minimum Requirements Bachelor's Degree required. Must have at least 8 - 10 years' experience in residential mortgage servicing, with knowledge and exposure to agency, GSE, CFPB, and state guidelines, and each agency's Quality Control Program expectations. Must have at least 4 years' management experience in a quality control or internal audit group, specializing in Servicing Familiarity with MSP Servicing platform, or similar, as well as Tena SecondLook Quality Control software or similar a plus. Fully knowledgeable and capable of developing and executing on various complex compliance guidelines and control related activities Experience in constructing and evaluating tests of controls, analyzing issues and formatting effective corrective action plans Able to work collaboratively with others Articulate and effective communicator able to prepare and deliver detailed oral and written presentations to senior management and the board of directors and interact effectively with regulators and investors Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to talk or hear. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present. #cb Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA. If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further. Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767 Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Provide vision and direction to key IT initiatives by integrating processes, systems, and information to fulfill business objectives. Initiate, plan and execute projects while monitoring and controlling the project lifecycle processes to ensure the timely delivery of quality solutions. Work directly with IT, Data Governance Dept, and Information Management Dept to define project objectives and scope. Direct the project throughout the life cycle, aligning project resources to achieve goals and ensuring established timelines are met. Measure and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations. Motivate team members and sponsors to accomplish goals and timelines. Communicate and distribute information to project members and executives. Negotiate project plans, time frames, and trade-off with Business Partners, and apprise management of impact to project while appropriately balancing project scope, schedule, budget, quality and risks. Develop, analyze and manage project plans and appropriate project management documentation Minimum of ten plus years full-time work experience with large-scale production systems and/or data platforms and/or high availability cloud-based applications. B.S. or B.A. or equivalent work experience required; advanced degree or certification beneficial. Proven experience working as a Scrum Master on Agile projects. Scrum Master certification highly preferred. Proven track record of completing projects to specifications while dealing with challenges such as cross-team dependencies, changing schedules and constantly evolving requirements. Proven track record of driving multiple teams on parallel projects, balancing resourcing and priorities to meet business needs. Relevant work experience in technology with a broad understanding across multiple IT disciplines. Strong professional development skills such as oral and written communications, personal credibility, teamwork and collaboration, work planning, and estimating. Ability to present different messaging across all project stakeholders including business and IT senior management, vendors and team members. Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business and technology partners including executive management. Skilled in building and motivating technical teams and possess ability to build strategic relationships and influence people at all levels of the organization. Comfortable in a fast-paced, multi-tasked environment Solid change management, negotiation and facilitation skills. Previous experience in Mortgage Banking and/or associated lines of business is highly preferred PMP certification an asset #CB #LI-KK1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA. If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further. Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767 Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Summary The Receptionist is responsible for answering phones; routing messages to the appropriate person or department, general office tasks, providing a secure environment at each location, greeting visitors and managing requires supplies for the location. This position must adhere to the company's Business Dress Attire policy and follow the appropriate call routing policies. On the job training will be provided. Essential Job Functions: Answer telephones with professional demeanor and direct to designated party. Utilizes Interaction Client Software Greet incoming visitors and connect with internal parties. Prepare and send correspondence. Fax/scan loan information as needed. Complete projects utilizing computer and or Microsoft Excel. Accept mail, UPS, and FedEx packages. Schedule meetings utilizing Microsoft Outlook. Support Facilities management and department as needed. General clerical duties as assigned. Flexible for either the 8am - 5pm OR 9am-6pm EST Shifts Other Related Duties: Performs other related duties as assigned. Customer service oriented and focused Possess multi-tasking capabilities Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education and/or Experience: High school education; or one month related experience or training; or equivalent combination of education and experience. #cb #LI-TF2 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA. If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further. Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767 Equal Opportunity Employer- Minorities/Females/Disabled/Veterans