AFLAC

Group Life & Disability, Remote Job Summary Under limited direction, manages product lines for a portfolio of products through the entire product life cycle Principal Duties & Responsibilities Directs the process from new product and revisions to existing products, including product research and design, headquarters support issues and design; responsible for overall implementation of product development and communicates plan to management responsible for marketing strategies to ensure the product maintains its marketability and profitability Participates in the development of sales strategies to support and stimulate sales among the Field force and alternative distribution channels; manages product line design, market competitiveness, and potential new market segments; reports to department head on product performance; initiates research on identified trends and reports results and suggestions to management; monitors field force attitudes and needs about Aflac products Assists in driving key business decisions and strategies by using market and business intelligence data; recommends new ideas for growth, understanding competitive actions and market trends; works with assigned lines of business to translate research results into clear business strategies; aligns existing strategic/business plans and go forward with strategic position to identify gaps and/or areas of opportunity Assists in the development of product metrics to track sales performance and patterns, adherence to design assumptions, market or niche penetration and other pertinent performance data; understand the distribution, sale and promotion of the products, and understand gathering intelligence on product performance and taking action to enhance or discontinue product benefits or lines of business; leverages the skills within the Insights department to gather and report critical data Coordinates the development and implementation of the assigned product designs and sales initiatives to support and increase product sales among the field force and alternative distribution channels; serves as a consultant for assigned product line by monitoring implementation performance and processes, adherence to design assumptions, and other pertinent performance data; may lead an ad hoc team(s) on specific product initiatives; evaluates market innovation and technology advancements; makes recommendations for technology and process improvements related to product administration and implementation; analyzes data and information to determine Aflacs strategy to remain competitive Responsible for GOC presentations and reviews; supports the Business Rules, Product Launch and Exception request committee Ensures all business requirements are accurately captured including state variations and SCRs; acts as product/technical subject matter expert; performs JAD session for product and manage completed product launch plan execution; assists in developing product concepts and ideas testing, insights, qualitative and quantitative analysis; develops and reviews administrative guidelines; schedules product introductions and answer product questions; participates on exception request committee as technical liaison Acts as product/technical subject matter expert; mentors and guides Associate Product Manager as needed with building relationships, interfacing with key technical Project Managers and product development business partners; monitors and manages the progress and evaluations of the product life cycle, preparing forms and requirements Performs other related duties as required Education & Experience Minimum Required Bachelors Degree in Business Administration, Marketing or a related field Minimum Required At least three plus years' experience as an Associate Product Manager or equivalent experience with a strong technical grasp of product development Required Proven ability to perform primary role of Associate Product Developer or equivalent experience . Demonstrated ability to analyze and report on product trends; completed cross training with the following departments: IT, NAS NBS, Claims, UW, Compliance, Actuarial, Training, Product Marketing, and Administration or others as needed. Or an equivalent combination of education and experience. Job Knowledge & Skills Strong aptitude for conceptualizing, communicating and selling new concepts while also being able to take an analytic approach to problem solving and strategic development Demonstrated relationship skills and proven success effectively leading product management processes Ability to creatively convert customer and competitor feedback (qualitative and quantitative) into new product that effectively entice and persuade customers to purchase our products Ability to work well in a dynamic group environment and under deadline pressures Organizational Competencies Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

Job Summary Receives generally routine customer requests/inquiries via internet, phone, email or chat, etc; expertly, completely, and accurately communicates with customers to resolve requests/inquiries while ensuring satisfaction with Communicorp's services/products Principal Duties & Responsibilities Under direct supervision, provides thorough and accurate responses to customers for merchandise or print related issues; answers inquiries, resolves problems and promotes good customer relations by providing premier customer service with a professional and friendly demeanor. Navigates computerized system for tracking, gathering and researching inquiries; thoroughly gathers customer information to access and fulfill customer needs and educate where applicable to prevent similar callbacks; documents interactions through contact tracking; researches previous jobs for historical data Understands and is able to provide quality service and support in a variety of areas including administrative support, billing, placing print and merchandise orders, and system troubleshooting; assists with providing quotes and proactively obtains relevant information when receiving new orders. Responsible for responsive and timely correspondence and problem resolution; coordinates with other departments/divisions as necessary to ensure customer satisfaction with Communicorp's products Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience; develops customer relationships through rapport-building, listening skills, engaging the customer and building trust. Maintains a well-developed knowledge base and takes responsibility for keeping up-to-date with products offered by Communicorp; continuously increases knowledge of products through self-motivation; assists other team members as needed. Answer, screen and forward any incoming requests and phone calls while providing basic information when needed; serve visitors by greeting, welcoming, directing their requests Performs other duties as required. Education & Experience Required High School Diploma or Equivalent One year of job-related work experience Or an equivalent combination of education and experience Job Knowledge & Skills Ability to speak clearly and communicate information and ideas in speaking so others will understand Proficiency and experience using Microsoft Office suite software Skill in giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times. Competencies Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the companys goals and mission; aligns actions around organizational goals Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain background

Job Summary Manages relationships and monitors the account health of assigned block of business; provides ongoing post-sale support, facilitates administrative solutions for service issues, and ensures that the clients business objectives and needs are met; executes a renewal and re-enrollment strategy for the account that drives premium and increases customer satisfaction Principal Duties & Responsibilities Manages and drives implementation and relationships for assigned Aflac accounts/brokers; manages and monitors the account health of assigned block of business (identifying risks, barriers, suspense, overall service standards, etc.); develops and maintains written records and materials regarding administrative support of the account; ensures smooth post-sale service activities such as enrollment system setup, billing and reporting solutions, timelines, ongoing administrative setup/support and monitors ongoing activities Provides dedicated support for assigned accounts with accurate, timely and transparent delivery of account level stewardship reporting, post-enrollment debriefing, decision-support tools, and enrollment solutions after the case is sold; executes a renewal and re-enrollment strategy for the account that drives premium and increases customer satisfaction; implements strategies and leverages Aflac services for existing clients; ensures requirements for initial account set-up and reenrollment activities are met for assigned accounts with business units Works with career associates, brokers and clients to gather enrollment requirements such as enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA's, enrollment type and key milestone dates. Develops a working relationship to include periodic personal and frequent telephone contacts to monitor all areas of service; analyzes problems and develops solutions to correct a situation and prevent re-occurrence; communicates the resolution and monitors to ensure its success; facilitates working effectiveness of supporting business units; manages the delivery of service internally to achieve a high level of account satisfaction Develops, updates, and maintains account profiles; provides central coordination of ongoing administrative services with other business units to ensure that account issues are avoided or resolved promptly and prevent re-occurrence; uses broad experience to make independent decisions regarding the best solution to conserve business resources and implements and communicates the appropriate activity Analyzes, monitors, and executes change requests for accounts throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are put in place to meet the account's needs and expectations; maintains a database repository of enrollment/service efforts and results Analyzes and completes reports as needed related to account activity; conducts proactive account audits to identify trends and document process improvements for open enrollment and ongoing administrative services Partners with the integration team to coordinate the implementation of technology with internal and external customers to facilitate data exchange; establishes, consults, and implements appropriate technology for initial billing set-up and initial premium changes Partners with internal business units to address any client question or issue, whether relating to technology, account enrollment, claims, etc., are responded to and resolved in a consistent and timely fashion; acts as a liaison requiring expertise at an intermediate technical and administrative level; handles complicated or unique service issues and ensures that the results meet the business need; escalates more complex issues to senior employee or management Stays abreast of industry best practices through competitive intelligence, and industry periodicals; drives the overall customer experience for accounts serviced; proactively identifies new service requirements in response to account administration issues; maintains contact with accounts to ensure quality service, facilitating surveys if needed; provides insight to help shape the account's service needs as they evolve Travels to accounts as determined by the account service strategy and as needed to ensure the delivery of the distinctive, superior, responsive, and consistent service experience (travel is generally less than 25%) Performs other duties as required Education & Experience Bachelors Degree In a related field, Five - six years of job-related experience, or an equivalent combination of education and experience. Two years insurance, healthcare, and/or financial industry experience (internal and/or external) (Preferred) Experience in a service related area such as client services, sales support, coordinating activities associated with the processing of group enrollments (Preferred) Job Knowledge & Skills Experience with project/timeline management with the ability to manage multiple projects at once Knowledgeable in processes related to acquisition, implementation, service and billing of accounts Strong project management, leadership, problem solving and practice development skills Strong personal computer skills with experience in Windows-based software Excellent negotiation, presentation, public speaking, written & verbal communication skills Organizational Competencies Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Supporting Organizational Goals

Opportunity: Sr. Account Service Coordinator Location(s): Aflac Group SC-Columbia Job Summary Represents Aflac as account contact for Aflac's target brokers to clients and field force representatives; provides on-going client support for servicing needs and ensures effective and efficient account administration; ensures new business is processed and deductions are started in a timely manner at the account level Principal Duties & Responsibilities Represents Aflac as account contact for Aflac's target brokers to clients and field force representatives; acts as a liaison coordinating account maintenance activities with various internal departments and the payroll account (customer) to ensure effective and efficient account administration; communicates with clients and other business units to ensure that account issues are avoided or resolved promptly and prevent re-occurrence Supports enrollments in conjunction with supporting business units to ensure new business is processed and deductions are started in a timely manner at the account level Updates and maintains account profiles, to include Servicing and other pertinent data for effective and efficient account management Monitors requests for special handling and ensures service levels are met across administrative areas Provides on-going client support for servicing needs; facilitates resolution to ongoing service issues; works with internal and external parties to ensure that the client's service objectives and needs are being met; proactively conducts account level audits to identify potential risks and trends related to the client Analyzes and completes reports related to payroll account activity to identify trends and document process improvements; maintains a record of service efforts and results; implements the appropriate activity to resolve service and administration concerns; partnering with the supporting business unit as needed; periodically contacts payroll accounts to ensure service objectives have been met; conducts proactive payroll account audits to identify potential issues; coordinates or performs payroll account maintenance as necessary to ensure prompt and efficient service; facilitates meetings or conference calls with appropriate parties to include, management, supporting business units and other areas as needed to address payroll concerns surrounding account status and/or service objectives Develops and implements the testing of new ideas to increase service efficiency and client satisfaction; gathers, organizes, and prepares data for internal and external purposes; conducts/facilitates presentations to current and prospective large and/or payroll accounts; visits accounts as necessary to resolve service issues or secure business relationship Coordinates efforts with Aflac Individual / Aflac Group for shared cases for billing issues on Shared Cases. Travels to accounts as determined by the account service strategy and as needed to ensure the delivery of the distinctive, superior, responsive, and consistent service experience (travel is generally less than 10%) Performs other duties and projects as required and assigned Education & Experience Required Bachelor's Degree In a related field 4 years of job-related work experience in the insurance and/or financial industry Or an equivalent combination of education and experience Education & Experience Preferred 3 - 4 years of job-related work experience acquiring and retaining accounts/customers Experience with billing services Job Knowledge & Skills Strong presentation, negotiation, and customer service skills Knowledge of personal computers and proficiency with prevalent software programs to perform analysis and organization of data in an informative and accurate format Knowledge of payroll account management (preferred) Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with Aflac's clients Good written and oral communication skills with the ability to give various types of presentations and motivate others to perform Competencies Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the companys goals and mission; aligns actions around organizational goals Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds

Job Summary Principal Duties & Responsibilities Transports and ensures prompt delivery of all incoming mail; obtains proof of delivery and maintains accurate records for Express, certified, registered, and other special-delivery items; expedite deliveries on short notice and within limited time frames as needed Opens, verifies, distributes, and delivers internal mail items; ensures that they are given to the proper recipient; loads and monitors the mail-mobile carts as needed; moves multiple work buckets, boxes and crates; makes calls to customers to determine the proper routing of mail; and; prepares mail for delivery; researches items using all internal tracking and storage systems, etc., or any other key identifier that ensures the work item is given to the intended recipient for processing; responds to research requests Troubleshoots machinery as necessary Performs daily preventive maintenance to ensure that vehicles and machinery are operational, including but not limited to checking vehicle fluid levels and tire air-pressure, vehicle gauges, etc. (drivers only); breaks down equipment Responsible for the daily reporting in either a rotation or as needed Performs Outbound Specialist job function when needed in rotation Updates documentation as needed Flexibility to cover on short notice, when requested (both internal and driver) Performs other duties as required Education & Experience Required High School Diploma, or Equivalent 3 years of mail room experience Or an equivalent combination of education and experience Job Knowledge & Skills Possession of good oral and interpersonal communications skills to interact and provide information to internal and external customers, and ability to understand oral and written instructions Ability to drive a commercial motor vehicle weighing between 10,000 and 22,000 pounds and to manipulate a lift gate weighing 100 pounds. Ability to lift at least 100 pounds consistently throughout the day in an outdoor environment and push a large gurney weighing up to 700 pounds Ability to read and understand instructions Ability to handle assigned tasks with concentration, speed, and accuracy; ability to maintain established service levels, and ability to meet departmental requirements Ability to maintain a flexible work schedule, which may include weekends and holidays Ability to pass SEC background check Possession of a valid driver's license (commercial driver's license preferred) Ability to lift in excess of 50 pounds individually Ability to operate motor vehicles (including forklifts/powered industrial trucks) Microsoft office Intermediate SCLogic tracking system and all equipment needed for the job Postage meter usage Timely responsiveness Takes initiative (self-motivated) Competencies Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the companys goals and mission; aligns actions around organizational goals Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain background

Job Summary Responsible for ensuring accurate logistical inflow and out flow of materials; performing quality checks on shipping manifests; prepares shipping labels for our bound shipments; resolves discrepancies between discrepancies in inventory and paperwork Principal Duties & Responsibilities Maintains the quality and accuracy of the shipping and receiving function by verifying all outgoing shipments are properly packaged, identified, and accurately filled by comparing items and quantities against the purchase order specifications Prepares shipping tickets in the computerized system for Aflac and Communicorp commercial jobs; creates special boxes and pallets Inspects incoming shipments for damage and initiates damage claims as necessary; verifies physical counts on incoming shipments Reviews all computer generated purchase orders to ensure correct quantity of items described have been received Resolves any problems resulting from differences between paperwork and actual stock with appropriate department Channels job jackets through the shipping department and encloses all shipping information for billing Maintains records for shipping and receiving files for UPS and Federal Express, truck lines, etc. Decides what shipping method would be most cost effective, and sorts through paperwork and notes to determine the number of shipping locations and quantities Performs other duties as required Education & Experience Required High School Diploma or Equivalent One year of work experience Data entry experience Or an equivalent combination of education and experience Job Knowledge & Skills Data entry/typing skills Microsoft Work: Basic Microsoft Excel: Basic Competencies Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

Job Summary Operates multiple Digital Print devices, including workflow and job management systems (file changes, print preparation, storage and archival of data files); makes production goals, to include the necessary preparation for shipping and distribution; maintains departmental quality standards and clerical needs accompanying each job. Principal Duties & Responsibilities Able to identify and troubleshoot concerns with jobs i.e. color, file size, imposition and ect Handles customer service responsibilities as needed; responds to internal and external customer inquiries with exceptional interpersonal skills with the goal of maintaining customer satisfaction Be able to maintain a well organized work area daily Be able to prioritize daily production and adjust a necessary to meet deadlines Keeps accurate record of weekly/monthly impressions, materials and blanket sheet material usage and reports to Accounting Dept as timeline dictates Operates finishing functions that may include but not limited to spiral binding, GBC binding, three-hole punching, collating, folding, laminating, scoring, and perforating Performs all required operator machine maintenance for each digital press daily, weekly, and monthly as identified from Shared Maintenance training for HP Indigo and identified maintenance for black and white digital press Maintains Digital Print stock and supplies inventory Actively participate and visit DScoop website for important information and updates to the HP Indigo Will need to ensure that all necessary and required training pertinent to position is completed timely and maintained Will need to ensure that ALL process and procedures are followed 100% Education & Experience Required High School Diploma or Equivalent Two to four years of related work experience Prior experience operating digital printing equipment Experience operating various digital printing finishing equipment and performing all required preventative maintenance Experience working with a digital print production workflow Or an equivalent combination of education and experience Job Knowledge & Skills Working knowledge of Macintosh computer system Knowledge of Adobe Acrobat and PDF file management Experience using Microsoft Outlook or a similar e-mail system Microsoft Word: Basic Microsoft Excel: Basic Filemaker Pro Knowledge of the digital printing process Competencies Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations