Riggs CAT

Riggs CAT Description: The Branch Operations Manager is responsible for the profitable and effective management of branch operations to include parts, service, sales, and rental. This person will work directly with several departments to ensure smooth operating procedures as well as exceeding customer expectations. WHAT YOU'LL DO Primary point of contact for all General Line Sales team and PSSRs assigned to your store Assist the Branch Manager with day to day operations of the store Monitor and implement cost saving/value adds to ensure the store is meeting goals and customer expectations Collaborate with corporate managers to achieve common goals and maintain consistency in functional operations Assist Branch Manager in development of recommendations or plans to improve market share, customer loyalty, financial performance, etc. and the implementation of approved plans throughout the organization Work one-on-one with the sales team to ensure success in market share and visibility in the community Manage customer loyalty and satisfaction by monitoring NPS scores and incoming information regarding customer feedback Participate in resolution of customer issues to ensure a quick and effective solution Maintain knowledge of local market conditions and opportunities for growth Requirements: WHAT YOU'LL NEED Bachelor's degree or 5 or more years related experience; or equivalent combination of education and experience. Business awareness and numerical ability. Experience in managing an outside sales team 5 years sales/rental management and/or sales/rental market experience Ability to coach, lead, and delegate activities to the team members at your store Intermediate knowledge of Excel, Outlook, and other database systems Fluent in using a CRM system (Saleslink, Salesforce, etc.) Experience using DBS is a plus The ability to relocate to the Central Arkansas area IMPORTANT INFORMATION While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently. The noise level in the work environment is usually moderate. Required travel up to 50-75%, dependent on market conditions and salesmen needs. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA Salary/Exempt Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) PIecdf1fca889b-4495

Riggs CAT Description: The People Operations Manager at Riggs Cat drives HR initiatives that attract, develop, and retain top talent while strengthening our team-oriented culture. You'll oversee recruitment, onboarding, benefits administration, compliance, and employee engagement, serving as a trusted partner to leadership and staff. The ideal candidate is hands-on and strategic, with experience in HR systems and compliance, and preferably skilled in Paylocity and Monday board reporting tools to help guide data-driven decisions and support our team's growth and success. WHAT YOU'LL DO: Manage the full employee lifecycle, including hiring, onboarding, and offboarding. Oversee benefits administration including health, dental, vision, 401(k), leave, and wellness programs Ensure compliance with federal, state, and local employment laws; maintain up-to-date HR policies and procedures Partner with leadership on workforce planning, organizational design, and succession planning Provide guidance on employee relations, conflict resolution, and performance management Maintain and optimize HRIS systems Use Monday board as a reporting and tracking tool for HR projects, workflows, and compliance metrics Lead performance management cycles including goal-setting, reviews, and career development initiatives Develop and implement employee engagement programs to foster a positive, inclusive workplace culture Manage accurate HR records, data reporting, and confidentiality standards Collaborate with Finance on payroll, compensation planning, and workforce reporting Requirements: WHAT YOU'LL NEED: Bachelor's degree in Human Resources, Business Administration, or related field (preferred) 5+ years of progressive HR or People Operations experience, including at least 2 years in a management role Strong knowledge of employment laws, HR compliance, and best practices Hands-on experience with benefits administration, Paylocity HRIS, and Monday board reporting tools Excellent communication, interpersonal, and problem-solving skills Ability to balance strategic planning with day-to-day execution Why Riggs Cat? Arkansas's exclusive Cat dealer with a legacy of excellence since 1927. A culture that values innovation, teamwork, and client success. Competitive compensation, benefits, and professional development opportunities. IMPORTANT INFORMATION While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently. The noise level in the work environment is usually moderate. Required travel up to 50-75%, dependent on market conditions and salesmen needs. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA Salary/Exempt Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) PI833fdb5ff3dc-4436

Riggs CAT Description: The Technical Training and Development Manager is responsible for developing and executing strategies that enhance Riggs' technical capabilities across all operational areas. This role provides leadership and direction for both technical and soft skills training programs, ensuring that employees are equipped with the knowledge, tools, and resources to perform effectively and advance in their careers. The position will manage technical support functions, coordinate leadership development programs, and oversee all aspects of the company's learning management system (LMS). What You'll Do: Develop and implement strategies to strengthen Riggs' technical and professional development capabilities. Plan, coordinate, and direct soft skills training and leadership development programs across departments. Partner with department and branch managers to conduct training needs assessments for each operational area. Oversee the development and execution of Individual Learning Plans (ILPs) for employees. Manage the training budget and evaluate external training programs to ensure cost-effectiveness and alignment with company goals. Develop, maintain, and publish comprehensive training curriculum and materials. Support career growth initiatives by assisting in mentoring programs, career paths, and succession planning. Serve as the single point of contact for the Learning Management System (LMS) - responsible for updates, user support, and communication across all internal teams. Lead Technical Communicators in providing timely, accurate, and effective technical support to field and shop technicians. Foster a culture of continuous learning that promotes employee engagement, performance, and professional growth. Requirements: What You'll Need: Bachelor's degree in Education, Business, Marketing, or related field; equivalent experience considered. Strong organizational, interpersonal, and communication skills (both written and verbal). Proven ability to build relationships and collaborate effectively across departments. Self-motivated with a high degree of creativity, initiative, and accountability. Excellent facilitation, coaching, and presentation skills. Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Preferred Qualifications Experience in a CAT dealership or related heavy equipment industry. Background in technical training, leadership development, or workforce planning. Familiarity with LMS administration, curriculum design, and training analytics. Demonstrated success in developing career path and succession planning programs. Understanding of service operations, technician development, or technical support environments. Why Join Riggs For nearly a century, Riggs Cat has been the trusted partner for equipment, service, and support across Arkansas. Our success is built on a foundation of integrity, teamwork, and a commitment to excellence. When you join Riggs, you join a company that invests in your growth and values your contributions. We offer a dynamic work environment, competitive pay and benefits, and the opportunity to make an impact by helping develop the next generation of technical experts who keep our customers and communities moving forward. IMPORTANT INFORMATION While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently. The noise level in the work environment is usually moderate. Required travel up to 50-75%, dependent on market conditions and salesmen needs. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA Salary/Exempt Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) PI4e639330ddc0-7401

Riggs CAT Description: The Service Supervisor is responsible for coordinating and overseeing the daily activities for the Rental Service Department. WHAT YOU'LL DO Maintain a high level of customer satisfaction. Schedule service and open and close work orders - mainly for rental unit machines. Keep track of technicians' time. Serves as lead person in the shop advising technicians on technical questions. Schedule and dispatch field technicians - if applicable. Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally. Demonstrate professional behavior, Influences people rather than demand others. .Requirements: WHAT YOU'LL NEED High school diploma and/or one to three months related experience and/or training Ability to read, analyze and interpret documents, procedures, and schematics Ability to write routine reports and correspondence. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Basic math abilities including addition, subtraction, multiplication and division. Ability to calculate figures and amounts such as percentages and discounts. Ability to review summary figures, identify trends and analyze impact relative to areas of responsibility. Knowledge and experience in budgeting and cost/revenue projections Availability to work hours that are normally regular business hours, but weekend, holiday and evening work may be required to get a job completed on time. Tolerance for performing complex tasks with numerous interruptions. EEO/AA FLSA: Hourly/non-exempt Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) PM20 PI

Riggs CAT Description: The Shop Technician is responsible for providing high quality repair service on equipment, in order to respond to customer needs in a positive, caring and timely manner and to ensure maximum value for work performed. WHAT YOU'LL DO Complete assigned jobs and tasks to meet flat rate times and re-work metrics. Work safely and follow all Riggs safety policies and procedures. Complete related paperwork and access databases required to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, BMTS) accurately and timely. Follow contamination control and HAZMAT rules and regulations Remove and install parts, disassemble and assemble components, and test and adjust assemblies. with minimal supervision. Complete all assigned training in a timely and proficient manner. . Requirements: WHAT YOU'LL NEED Requires general knowledge of engines, electrical, electronic, hydraulic, mechanical, pneumatic systems and components. General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes and rigging equipment. This position requires the ability to provide accurate information to management for quoting. Must be able to obtain or currently possess adequate tooling to perform all assigned duties. High school diploma or general education degree (GED); or one to three years related experience and/or training. Clean driving record and the ability to obtain CDL within 90 days of hire for field assignment Must be at least 21 to be assigned and operate field vehicle Will be certified prior to operating a forklift and/or man lift May be required to complete DOT physical May require MSHA certification Flexibility to work various schedules including shift work, required overtime and on-call. IMPORTANT INFORMATION While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is routinely lifting up to 20 pounds and occasionally lifting up to 50 pounds. The employee is regularly exposed to moving mechanical parts and toxic or caustic chemicals. The employee is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Required travel up to 20%. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA Non-Exempt Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) PM20 PI