Avidia Bank Equal Employment Opportunity/M/F/disability/protected veteran status Description: Position Overview: As part of the Workout team, the representative will reduce the banks exposure to loss in consumer/residential loans, commercial loans and OREO properties. Coordinates and executes action plans and provides liaison between management, loan officers, collection personnel and loan operations and borrowers. Primary Responsibilities: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers: Directly or in conjunction with the Workout Manager, manage delinquent and classified loans by borrower and third-party contact to: Review, analyze, and correct any structural or documentation deficiencies Facilitate collection of PMI, Forced Place insurance claims and real estate tax delinquencies Execute FNMA collection and modification procedures Create and/or maintain files for consumer/residential and commercial loan workout customers Reviews delinquency reports and makes collection calls where needed and as directed by the Workout Manager Work with loan officers to track reason for delinquency Identify items that can be offset with deposit accounts Generates personalized form letters and mails letters to customers who cannot be contacted directly by the collector. Reviews delinquency reports and sends the necessary counseling letters to those customers who are in default. Works closely with borrowers who are unable to meet loan payments to determine appropriate solutions to address the problem. Propose and/or implement solutions with management approval Identify all delinquent GSE loans and ensure that collection activities follow the prescribed guidelines as defined by the appropriate GSE (FNMA, etc.) Document collection activities according to guidelines. Process skip payment requests from borrowers who may need brief payment relief, following through from initial request to finalization and execution of the request by Loan Operations. Research and document loan payment history requests and all aspects of a loan as necessary Tracks through and resolves any disputes in payments to the satisfaction of the customer and the bank Track bankruptcy filings Files any correspondence in the particular loan file folders. Review non-accrual report and update loan statuses when needed and as directed by the Workout Manager Assist in preparation of demand letters as directed by the Workout Manager Assist in preparations of foreclosure packages Prepare charge-off approval forms as directed by the Workout Manager Assists in preparation of Small Claims notices Assists with tracking and logging recovery payments Assistance in management Other Real Estate Owed (OREO) properties owned by the Bank or its affiliate including: Create and maintain OREO files Coordinate payment and tracking of OREO bills Interaction with attorneys and other consultants/vendors as needed to minimize loss/maximize recovery on loans and OREO Coordinate with the banks operations departments to implement agreed upon plans. Attends appropriate seminars to increase knowledge of collections and the laws that relate to collections. Other Responsibilities: Perform related and unrelated duties as may be required. Requirements: Qualifications: High School Diploma or equivalent plus three years of banking experience in a financial institution. Ability and willingness to contact customers on a cold-call basis. Thorough knowledge of the banks loan products. Thorough knowledge of the state and federal regulations governing collections processes, specifically the Fair Debt Collections Practices Act under the FTC and the separate Commonwealth of Massachusetts provisions of the Fair Debt Collections Practices Act. Ability to communicate effectively, both orally and in writing. Ability to communicate tactfully with customers who may be in stressful situations and who may not want to respond to the banks legitimate need to contact them. Some flexibility with the work week and the ability to work some Saturdays. The ability to work independently in a deadline driven environment. Submit, track and log all department invoices to AvidXchange Identify OREO expenses versus workout expenses Attach appropriate workout expenses to the associated loan in FIS Computing proficiency including MS Word, Excel, Outlook; FIS or other bank core processing systems. Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled Member FDIC/DIF PM21 PIc6b34f3751e3-7624
10/02/2025
Full time
Avidia Bank Equal Employment Opportunity/M/F/disability/protected veteran status Description: Position Overview: As part of the Workout team, the representative will reduce the banks exposure to loss in consumer/residential loans, commercial loans and OREO properties. Coordinates and executes action plans and provides liaison between management, loan officers, collection personnel and loan operations and borrowers. Primary Responsibilities: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers: Directly or in conjunction with the Workout Manager, manage delinquent and classified loans by borrower and third-party contact to: Review, analyze, and correct any structural or documentation deficiencies Facilitate collection of PMI, Forced Place insurance claims and real estate tax delinquencies Execute FNMA collection and modification procedures Create and/or maintain files for consumer/residential and commercial loan workout customers Reviews delinquency reports and makes collection calls where needed and as directed by the Workout Manager Work with loan officers to track reason for delinquency Identify items that can be offset with deposit accounts Generates personalized form letters and mails letters to customers who cannot be contacted directly by the collector. Reviews delinquency reports and sends the necessary counseling letters to those customers who are in default. Works closely with borrowers who are unable to meet loan payments to determine appropriate solutions to address the problem. Propose and/or implement solutions with management approval Identify all delinquent GSE loans and ensure that collection activities follow the prescribed guidelines as defined by the appropriate GSE (FNMA, etc.) Document collection activities according to guidelines. Process skip payment requests from borrowers who may need brief payment relief, following through from initial request to finalization and execution of the request by Loan Operations. Research and document loan payment history requests and all aspects of a loan as necessary Tracks through and resolves any disputes in payments to the satisfaction of the customer and the bank Track bankruptcy filings Files any correspondence in the particular loan file folders. Review non-accrual report and update loan statuses when needed and as directed by the Workout Manager Assist in preparation of demand letters as directed by the Workout Manager Assist in preparations of foreclosure packages Prepare charge-off approval forms as directed by the Workout Manager Assists in preparation of Small Claims notices Assists with tracking and logging recovery payments Assistance in management Other Real Estate Owed (OREO) properties owned by the Bank or its affiliate including: Create and maintain OREO files Coordinate payment and tracking of OREO bills Interaction with attorneys and other consultants/vendors as needed to minimize loss/maximize recovery on loans and OREO Coordinate with the banks operations departments to implement agreed upon plans. Attends appropriate seminars to increase knowledge of collections and the laws that relate to collections. Other Responsibilities: Perform related and unrelated duties as may be required. Requirements: Qualifications: High School Diploma or equivalent plus three years of banking experience in a financial institution. Ability and willingness to contact customers on a cold-call basis. Thorough knowledge of the banks loan products. Thorough knowledge of the state and federal regulations governing collections processes, specifically the Fair Debt Collections Practices Act under the FTC and the separate Commonwealth of Massachusetts provisions of the Fair Debt Collections Practices Act. Ability to communicate effectively, both orally and in writing. Ability to communicate tactfully with customers who may be in stressful situations and who may not want to respond to the banks legitimate need to contact them. Some flexibility with the work week and the ability to work some Saturdays. The ability to work independently in a deadline driven environment. Submit, track and log all department invoices to AvidXchange Identify OREO expenses versus workout expenses Attach appropriate workout expenses to the associated loan in FIS Computing proficiency including MS Word, Excel, Outlook; FIS or other bank core processing systems. Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled Member FDIC/DIF PM21 PIc6b34f3751e3-7624
Avidia Bank Equal Employment Opportunity/M/F/disability/protected veteran status Description: The Mobile Banker position requires the ability to travel to any of the nine branches in our network including Hudson, Marlborough, Westborough, Framingham, Leominster, Shrewsbury, Northborough and Clinton. Experienced relationship bankers will be considered for higher level positions Overview: Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives. Primary Responsibilities: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers: Provide efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc. Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support. Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets. Open new consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements. Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Banks mission of being a dedicated and responsible corporate citizen. Other Responsibilities: Perform related and unrelated duties as may be required. Requirements: High School diploma or equivalent. Minimum of one year experience in a cash handling, customer service, administrative, or related role. Previous banking experience strongly preferred. Strong customer service, communication, problem solving and organizational skills. Must be comfortable demonstrating basic math skills and have familiarity of U.S. currency. Understanding of basic social media concepts and willingness to incorporate into retail banking culture. Previous experience with MS Office applications and the ability to adapt to new software systems. Schedule will include extended and/or weekend hours. Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled Member FDIC/DIF PM21 PI007b35499fda-3898
10/02/2025
Full time
Avidia Bank Equal Employment Opportunity/M/F/disability/protected veteran status Description: The Mobile Banker position requires the ability to travel to any of the nine branches in our network including Hudson, Marlborough, Westborough, Framingham, Leominster, Shrewsbury, Northborough and Clinton. Experienced relationship bankers will be considered for higher level positions Overview: Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives. Primary Responsibilities: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers: Provide efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc. Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support. Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets. Open new consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements. Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Banks mission of being a dedicated and responsible corporate citizen. Other Responsibilities: Perform related and unrelated duties as may be required. Requirements: High School diploma or equivalent. Minimum of one year experience in a cash handling, customer service, administrative, or related role. Previous banking experience strongly preferred. Strong customer service, communication, problem solving and organizational skills. Must be comfortable demonstrating basic math skills and have familiarity of U.S. currency. Understanding of basic social media concepts and willingness to incorporate into retail banking culture. Previous experience with MS Office applications and the ability to adapt to new software systems. Schedule will include extended and/or weekend hours. Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled Member FDIC/DIF PM21 PI007b35499fda-3898
Avidia Bank Equal Employment Opportunity/M/F/disability/protected veteran status Description: The Mobile Banker position requires the ability to travel to any of the nine branches in our network including Hudson, Marlborough, Westborough, Framingham, Leominster, Shrewsbury, Northborough and Clinton. Experienced relationship bankers will be considered for higher level positions Overview: Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives. Primary Responsibilities: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers: Provide efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc. Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support. Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets. Open new consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements. Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Bank's mission of being a dedicated and responsible corporate citizen. Other Responsibilities: Perform related and unrelated duties as may be required. Requirements: High School diploma or equivalent. Minimum of one year experience in a cash handling, customer service, administrative, or related role. Previous banking experience strongly preferred. Strong customer service, communication, problem solving and organizational skills. Must be comfortable demonstrating basic math skills and have familiarity of U.S. currency. Understanding of basic social media concepts and willingness to incorporate into retail banking culture. Previous experience with MS Office applications and the ability to adapt to new software systems. Schedule will include extended and/or weekend hours. Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled Member FDIC/DIF PM21 PIf3759d1aaa27-3898
10/02/2025
Full time
Avidia Bank Equal Employment Opportunity/M/F/disability/protected veteran status Description: The Mobile Banker position requires the ability to travel to any of the nine branches in our network including Hudson, Marlborough, Westborough, Framingham, Leominster, Shrewsbury, Northborough and Clinton. Experienced relationship bankers will be considered for higher level positions Overview: Proactively explores customer needs and recommends solutions to expand and retain retail and business relationships. Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives. Primary Responsibilities: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers: Provide efficient, effective and courteous customer service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, processing credit card cash advances, etc. Assist customers with account inquiries, changes, and updates, including address changes, debit card replacements, and online banking support. Educate customers on available banking products and services, identifying opportunities to deepen relationships by making referrals and sales in line with established targets. Open new consumer checking, savings, and other deposit accounts while ensuring compliance with bank policies and regulatory requirements. Represent the Bank in the communities it serves by participating in civic/community organizations to assist in brand awareness and supporting the Bank's mission of being a dedicated and responsible corporate citizen. Other Responsibilities: Perform related and unrelated duties as may be required. Requirements: High School diploma or equivalent. Minimum of one year experience in a cash handling, customer service, administrative, or related role. Previous banking experience strongly preferred. Strong customer service, communication, problem solving and organizational skills. Must be comfortable demonstrating basic math skills and have familiarity of U.S. currency. Understanding of basic social media concepts and willingness to incorporate into retail banking culture. Previous experience with MS Office applications and the ability to adapt to new software systems. Schedule will include extended and/or weekend hours. Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled Member FDIC/DIF PM21 PIf3759d1aaa27-3898