Civista Bank

Civista Bank Description: Position Purpose: Civista Bank is seeking a dynamic and experienced Branch Manager. The ideal candidate will have a strong background in banking operations, leadership, and business development. The BMIII will manage and lead all aspects of the Retail branch while meeting and exceeding sales goals and financial targets for their branch. The BMIII demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Key Accountabilities, Responsibilities and Expectations: Daily leadership in team and personal development through coaching, training, and performance evaluations to achieve an exceptional customer experience and meet branch goals. Proactively develop and maintain a portfolio of small business customers through on-site client visits, networking, and active community engagement. Deepen existing relationships with business owners and their associates. Open new accounts, secure deposits, and strategically cross sell to gain the full client relationship. Actively collaborate with internal partners to ensure the client's specific needs are met. Provide referrals to treasury management, merchant services, private banking, wealth, and other Bank partners. Develop new and maintain existing consumer relationships. Collaboration with partners to expand branch and market share while growing the Civista brand. Create and execute an annual strategic plan through analysis and critical thinking, while adjusting to market conditions and trends to achieve monthly sales and operational goals. Conduct interviewing and hiring of Retail branch team in conjunction with the Assistant Branch Manager and the Regional Manager. Stay up to date on Bank products, services, and regulatory requirements. All other duties as assigned and any activities that support the key accountabilities. Requirements: Qualifications, Knowledge and Skills: High School diploma or equivalent required. Associate or Bachelor's Degree preferred Proven success in sales, business development, and team leadership. 4 years' experience in retail or in branch banking environment. Knowledge of regulatory requirements and compliance standards related to small business banking. Maintain strong partnerships with community & civic organizations. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving files of up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI4e82fa4626c3-5611

Civista Bank Description: Position Purpose: The Treasury Management Digital Banking Supervisor provides leadership and oversight for the Treasury Management Digital team within the Digital Banking Department. This position is responsible for supervising daily operations, ensuring exceptional customer service, maintaining compliance with all applicable regulations, and fostering the professional development of team members. The supervisor serves as a subject matter expert for Treasury Management and Digital Banking products and supports the Bank's mission of improving the financial lives of employees, customers, communities, and shareholders. Description of Duties, Responsibilities and Expectations: Leadership and Team Development Lead, mentor, coach, and develop Treasury Management Digital team members to build a highly skilled, specialized, and self-sufficient department. Establish clear performance expectations, provide regular coaching and ongoing feedback to support employee growth and engagement. Serve as the primary resource and escalation point for team members regarding complex customer issues, operational concerns, and product support. Foster a collaborative work environment focused on accountability, service excellence, and continuous improvement. Occasional travel for training, conferences, meetings, and other work-related activities which may include out-of-state travel. Treasury Management and Digital Banking Operations Oversee day-to-day operations related to Treasury Management services including the onboarding of Treasury Management customers, Digital Banking products, and ACH processing. Ensure the accuracy, completeness, and timeliness of departmental activities and workflows. Evaluate existing processes and recommend enhancements to improve efficiency, customer experience, and risk mitigation. Support the implementation of new products, services, and system enhancements. Customer Service and Relationship Management Ensure customer inquiries and service requests are handled promptly, professionally, and accurately. Investigate, resolve, and respond to customer complaints and operational issues within established guidelines and service standards. Maintain regular communication with the SVP and AVP of Digital Banking regarding significant customer concerns, exceptions, approvals, and escalated issues. Promote a positive customer experience through effective problem-solving and service delivery. Performance Monitoring and Reporting Monitor departmental performance metrics and service standards through team scorecards and system-generated reports. Analyze data and trends to identify opportunities for operational improvements and increased productivity. Prepare and maintain reports required for management review and decision-making. Compliance and Risk Management Maintain a thorough understanding of applicable banking regulations, operating rules, industry standards and internal policies. Ensure compliance with: NACHA Operating Rules Office of Foreign Assets Control (OFAC) requirements Bank Secrecy Act (BSA) Anti-Money Laundering (AML) regulations Information Security and Fraud Prevention Bank policies and procedures Assist with audits, regulatory examinations, compliance reviews, and documentation requests. Stay informed of regulatory updates, procedural changes, fraud trends and technology enhancements affecting Digital Banking and Treasury Management operations. Other Duties Perform additional duties and special projects as assigned. Support departmental and organizational initiatives that contribute to achieving strategic goals and key performance objectives. Participate in professional development opportunities to maintain industry knowledge Requirements: Qualifications, Knowledge and Skills: Education High School Diploma or GED required. Associate's or bachelor's degree in business, finance, accounting, information systems, or a related field preferred Experience Minimum of 3-5 years of banking experience, preferably in Treasury Management, Digital Banking, Operations, or a related area. Previous leadership, supervisory, or team lead experience preferred. Knowledge and Skills Strong understanding of Treasury Management and Digital Banking products and services. Knowledge of ACH processing, cash management services, and related banking operations preferred. Excellent verbal, written, and interpersonal communication skills. Strong analytical, organizational, and problem-solving abilities. Proficient in Microsoft Office applications, including Excel and Word. Ability to learn and effectively utilize specialized banking software and systems. Strong attention to detail and commitment to accuracy. Demonstrated ability to manage multiple priorities, projects, and deadlines. Ability to maintain confidentiality and exercise sound judgment. Physical Requirements: Frequent use of a computer and other office equipment which requires visual concentration and prolonged screen time. Ability to remain focused and productive in a deadline-driven environment with frequent interruptions. Ability to lift and move files, supplies, and materials weighing up to 15 pounds. Ability to sit for extended periods and communicate effectively in person, by telephone, and through electronic communication methods. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI8a0820f46e5c-1047

Civista Bank Description: POSITION PURPOSE: A Branch Manager (BM) operates as a business leader and is responsible for coaching and building your team. In this role, you will inspire, model and motivate service through staff coaching and training to achieve an exceptional customer experience. The BM fosters a motivated, diverse team environment; by setting employees up for success, promoting objectives for the branch and for each employee. The BM also maintains and develops relationships with new and existing customers and creates great partnerships within Civista and the community in which we serve. The BM demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. KEY ACCOUNTABILITIES, RESPONSIBILITIES AND EXPECTATIONS: Create and execute on an annual strategic plan through analysis and critical thinking, while adjusting to market conditions and trends to achieve monthly sales and operational goals. Daily leadership in team and personal/professional development through scheduled coaching, training, and performance evaluations to achieve an exceptional customer experience and exceed branch goals and team engagement; will also recommend appropriate personnel actions (if no Assistant Branch Manager at the assigned location). Conduct interviewing and hiring of branch team in conjunction with the Assistant Branch Manager and the Regional Manager. Daily leadership in developing new and maintaining existing consumer and business relationships. Collaboration with partners to expand branch and market share while growing the Civista brand. Building the Civista brand by utilizing financial expertise; networking; developing & maintaining COIs; participating in community events, and leading in community involvement daily weekly and monthly. Managing operational tasks and oversight of branch facility daily, weekly, and monthly. Open personal, business, and loan accounts as well as cross-selling additional products and services. Maintain a high level of communication and follow-up with internal and external customers. Nurture relationship with internal business partners by making customer referrals to appropriate department for specific information and services. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. Responsible for one or more branch locations. Requirements: QUALIFICATIONS, KNOWLEDGE AND SKILLS: Demonstrate the ability to lead, coach, motivate and develop staff. 4 years' experience in retail or in branch banking environment. Drive an exceptional customer experience. Supervise and coach the team to achieve sales excellence, ensure the delivery of World Class customer service. Maintain strong partnerships with community & civic organizations. Associate's or Bachelor's Degree preferred High School diploma or equivalent required. PHYSICAL REQUIREMENTS Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving files of up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI13eac9e5c5-

Civista Bank Description: Position Purpose: A Branch Manager (BM) operates as a business leader and is responsible for coaching and building your team. In this role, you will inspire, model and motivate service through staff coaching and training to achieve an exceptional customer experience. The BM fosters a motivated, diverse team environment; by setting employees up for success, promoting objectives for the branch and for each employee. The BM also maintains and develops relationships with new and existing customers and creates great partnerships within Civista and the community in which we serve. The BM demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Key Accountabilities, Responsibilities and Expectations: Create and execute on an annual strategic plan through analysis and critical thinking, while adjusting to market conditions and trends to achieve monthly sales and operational goals. Daily leadership in team and personal/professional development through scheduled coaching, training, and performance evaluations to achieve an exceptional customer experience and exceed branch goals and team engagement; will also recommend appropriate personnel actions (if no Assistant Branch Manager at the assigned location). Conduct interviewing and hiring of branch team in conjunction with the Assistant Branch Manager and the Regional Manager. Daily leadership in developing new and maintaining existing consumer and business relationships. Collaboration with partners to expand branch and market share while growing the Civista brand. Building the Civista brand by utilizing financial expertise; networking; developing & maintaining COIs; participating in community events, and leading in community involvement daily weekly and monthly. Managing operational tasks and oversight of branch facility daily, weekly, and monthly. Open personal, business, and loan accounts as well as cross-selling additional products and services. Maintain a high level of communication and follow-up with internal and external customers. Nurture relationship with internal business partners by making customer referrals to appropriate department for specific information and services. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. Requirements: Qualifications, Knowledge and Skills: Demonstrate the ability to lead, coach, motivate and develop staff. 4 years' experience in retail or in branch banking environment. Drive an exceptional customer experience. Supervise and coach the team to achieve sales excellence, ensure the delivery of World Class customer service. Maintain strong partnerships with community & civic organizations. Associate's or Bachelor's Degree preferred High School diploma or equivalent required. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving files of up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PIbf66c5-

Civista Bank Description: Position Purpose: A Personal Banker (PB) is responsible for maintaining and building customer relationships by creating an exceptional customer experience through their knowledge of available products and services. The PB demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Key Accountabilities, Responsibilities and Expectations: Creating an exceptional customer experience daily by delivering a personal touch, building relationships, assessing needs, recommending products and referring partners to our customers in order to grow the branch and the bank. Dedication to personal growth through daily learning. Adapting to current and new procedures and systems to grow the organization and the team. Ensuring Operational tasks are followed & completed daily. Execute customer requests with speed and accuracy. Maintain cash levels and outages within the parameters of the established guidelines. Constant, consistent communication internally and externally. Adhering to regulations, following policies and procedures to ensure safety and soundness of customers and the bank. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. Requirements: Qualifications, Knowledge and Skills: Customer service, sales, and cash handling experience preferred. Excellent oral, written and presentation skills Detail oriented with the ability to work under deadlines with frequent interruptions. High School diploma or equivalent required. Above average knowledge of technology and willingness to adapt to new software technologies. Ability to work under deadlines with frequent interruption. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving objects up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PIcc27a838dd31-2593

Civista Bank Description: Position Purpose: The Mortgage Processing Specialist is responsible for gathering and processing all documents necessary to satisfy underwriting requirements. This role works closely with the borrower, mortgage loan officers, and underwriters to ensure an exceptional home buying experience. Demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders to make a difference in the communities that we serve. Key Accountabilities, Responsibilities, and Expectations: Review application files to verify data is complete and meets established requirements. Collaborate with third party vendors to ensure timely ordering of any necessary documentation and services. Manage complex loan pipeline to ensure workflow is appropriately prioritized and milestone service levels are met. Perform as the main point of contact with borrowers during the processing of the mortgage loan application. Requesting documentation and information for the loan file while providing an exceptional Customer experience. Collaborate with underwriters and MLOs to obtain and confirm borrower information. Submit complete loan file to underwriting for loan approval. Navigation of customer relationship software, loan operating systems, and third-party websites in order to obtain necessary documentation and information. All other duties as assigned and any activities that support the key accountabilities. Requirements: Qualifications, Knowledge, and Skills: Minimum two years of experience in the mortgage loan industry. Encompass Software System experience preferred. Strong knowledge of banking industry practices relative to bank loan operations with respect to mortgage loan products, services, policies, and procedures. Must have strong computer skills and proficiency with loan industry software, in addition to a working knowledge of Microsoft Office Suite. A high level of initiative, thoroughness, and accuracy required. Solid communication and organizational skills with focus on teamwork. Ability to work under deadlines with frequent interruption; ability to balance multiple projects/activities with varying deadlines. High level of confidentiality required. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports, and filing. Work involves sitting, standing, moving, lifting, reading, writing, speaking, communicating. Work involves the ability to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving loan files of up to 30 lbs. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI2e4e510ff2ae-2615

Civista Bank Description: Position Purpose: The Mortgage Processing Specialist is responsible for gathering and processing all documents necessary to satisfy underwriting requirements. This role works closely with the borrower, mortgage loan officers, and underwriters to ensure an exceptional home buying experience. Demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders to make a difference in the communities that we serve. Key Accountabilities, Responsibilities, and Expectations: Review application files to verify data is complete and meets established requirements. Collaborate with third party vendors to ensure timely ordering of any necessary documentation and services. Manage complex loan pipeline to ensure workflow is appropriately prioritized and milestone service levels are met. Perform as the main point of contact with borrowers during the processing of the mortgage loan application. Requesting documentation and information for the loan file while providing an exceptional Customer experience. Collaborate with underwriters and MLOs to obtain and confirm borrower information. Submit complete loan file to underwriting for loan approval. Navigation of customer relationship software, loan operating systems, and third-party websites in order to obtain necessary documentation and information. All other duties as assigned and any activities that support the key accountabilities. Requirements: Qualifications, Knowledge, and Skills: Minimum two years of experience in the mortgage loan industry. Encompass Software System experience preferred. Strong knowledge of banking industry practices relative to bank loan operations with respect to mortgage loan products, services, policies, and procedures. Must have strong computer skills and proficiency with loan industry software, in addition to a working knowledge of Microsoft Office Suite. A high level of initiative, thoroughness, and accuracy required. Solid communication and organizational skills with focus on teamwork. Ability to work under deadlines with frequent interruption; ability to balance multiple projects/activities with varying deadlines. High level of confidentiality required. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports, and filing. Work involves sitting, standing, moving, lifting, reading, writing, speaking, communicating. Work involves the ability to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving loan files of up to 30 lbs. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI5e9878bc5-

Civista Bank Description: Position Purpose: A Personal Banker I (PB I) is responsible for maintaining and building customer relationships while utilizing a consultative sales process to proactively provide solutions to assist new and existing customers in achieving their financial goals. The PB I also provides sales, service and operational support to the retail banking team. The PB I demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Key Accountabilities, Responsibilities and Expectations: Daily engagement of customers to build relationships. This entails processing transactions, assessing needs, recommending products, referring partners to customers, thus creating an exceptional customer experience. Develop an expansive knowledge of products and services to fulfill customer needs; open new accounts, perform maintenance, meet cross sell goals and solve problems daily. Dedication to daily personal growth through active learning. Adapting to new procedures and systems to grow the organization and the team. Ensuring operational tasks are followed & completed daily. Execute customer requests with speed and accuracy. Maintain cash levels and outages within the parameters of the established guidelines. Constant, consistent communication internally and externally. Adhering to regulations, following policies and procedures to ensure safety and soundness of customers and the bank. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. Requirements: Qualifications, Knowledge and Skills: 2-3 years of previous teller experience required. Excellent oral, written and presentation skills Detail oriented with the ability to work under deadlines with frequent interruptions. High School diploma or equivalent required. Above average knowledge of technology and willingness to adapt to new software technologies. Ability to work under deadlines with frequent interruption. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving objects up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI2626d0e634b5-6081

Civista Bank Description: POSITION PURPOSE: A Branch Manager (BM) operates as a business leader and is responsible for coaching and building your teams (this BMII role will oversee the Greenwich and Plymouth offices). In this role, you will inspire, model and motivate service through staff coaching and training to achieve an exceptional customer experience. The BM fosters a motivated, diverse team environment; by setting employees up for success, promoting objectives for the branch and for each employee. The BM also maintains and develops relationships with new and existing customers and creates great partnerships within Civista and the community in which we serve. The BM demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. KEY ACCOUNTABILITIES, RESPONSIBILITIES AND EXPECTATIONS: Create and execute on an annual strategic plan through analysis and critical thinking, while adjusting to market conditions and trends to achieve monthly sales and operational goals. Daily leadership in team and personal/professional development through scheduled coaching, training, and performance evaluations to achieve an exceptional customer experience and exceed branch goals and team engagement; will also recommend appropriate personnel actions (if no Assistant Branch Manager at the assigned location). Conduct interviewing and hiring of branch team in conjunction with the Assistant Branch Manager and the Regional Manager. Daily leadership in developing new and maintaining existing consumer and business relationships. Collaboration with partners to expand branch and market share while growing the Civista brand. Building the Civista brand by utilizing financial expertise; networking; developing & maintaining COIs; participating in community events, and leading in community involvement daily weekly and monthly. Managing operational tasks and oversight of branch facility daily, weekly, and monthly. Open personal, business, and loan accounts as well as cross-selling additional products and services. Maintain a high level of communication and follow-up with internal and external customers. Nurture relationship with internal business partners by making customer referrals to appropriate department for specific information and services. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. Responsible for one or more branch locations. Requirements: QUALIFICATIONS, KNOWLEDGE AND SKILLS: Demonstrate the ability to lead, coach, motivate and develop staff. 4 years' experience in retail or in branch banking environment. Drive an exceptional customer experience. Supervise and coach the team to achieve sales excellence, ensure the delivery of World Class customer service. Maintain strong partnerships with community & civic organizations. Associate's or Bachelor's Degree preferred High School diploma or equivalent required. PHYSICAL REQUIREMENTS Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving files of up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI26b83cdf98fe-4354

Civista Bank Description: Position Purpose: The Commercial Lender is responsible for managing and growing a diverse portfolio of commercial loans. They are responsible for knowing all aspects of loans including C&I, CRE, Construction, Lines of Credit, Letters of Credit and other complex loans. Responsibilities include building and maintaining strong relationships, identifying new business opportunities, and driving commercial loan business, revenue and deposit growth. Description of Duties, Responsibilities and Expectations: Commercial Lending Develop and manage a commercial loan portfolio. Interview customers to determine loan requirements and gather necessary information for loan applications. Analyze financial statements and other relevant data to recommend the best lending solutions based on customer needs and financial capabilities. Evaluate creditworthiness and present well-structured lending proposals Offer tailored financial solutions to meet customer objectives, while enhancing customer satisfaction and retention. Develop customized loan proposals and present them to customers to secure new business and maintain existing relationships. Follow up on pending loan deals and loan renewals. Provide updates on portfolio performance, new business, and market developments to senior leadership. Risk Management Monitor loan performance, ensuring risk is appropriately managed and financial objectives are met. Business Development & Relationship Management Identify new business opportunities and develop strategic partnerships across the region to drive loan growth and revenue with an emphasis on C&I lending opportunities. Establish and maintain strong relationships with existing and potential customers by understanding their business needs, goals, and long-term strategies. Prospect for new customers, expanding the Bank's market share. Leverage industry contacts and existing relationships to enhance revenue generation and achieve sales goals. Proactively identify opportunities to cross-sell additional products and services. Engage in industry forums or business networks to increase brand awareness and build relationships with key influencers and decision-makers. Requirements: Qualifications, Knowledge and Skills: Knowledge Of: Commercial lending industry, processes, policies, and portfolio management. Commercial and consumer lending regulations and compliance and other regulatory required reporting and practices. Regulatory and Compliance practices applicable to commercial lending. Ability To: Use Microsoft Office 365 suite including Excel, Word, PowerPoint, Outlook and Teams. Operate the Bank's financial software to access customer accounts and manage new and existing loan deals. Identify and analyze Commercial Customer business documents and navigate lending decisions Independently network to build and establish business customer relationships. Communicate professionally and effectively verbally and in writing and present complex financial information to clients and senior leadership. Required Education and Experience: Minimum 4 years of experience in Commercial Business Lending & Business Development or Credit Analyst role. A college degree in Finance, Management or equivalent. Proven track record of establishing relationships and driving business and revenue growth while managing risk. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading reports, documents, and so forth. Work involves reading, hearing, speaking, listening, typing and ability to communicate in a professional manner, in person, via telephone and via email. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving files or equipment of up to 40 lbs. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI36eea507006e-3668

Civista Bank Description: Position Purpose: The Mortgage Processing Specialist is responsible for gathering and processing all documents necessary to satisfy underwriting requirements. This role works closely with the borrower, mortgage loan officers, and underwriters to ensure an exceptional home buying experience. Demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders to make a difference in the communities that we serve. Key Accountabilities, Responsibilities, and Expectations: Review application files to verify data is complete and meets established requirements. Collaborate with third party vendors to ensure timely ordering of any necessary documentation and services. Manage complex loan pipeline to ensure workflow is appropriately prioritized and milestone service levels are met. Perform as the main point of contact with borrowers during the processing of the mortgage loan application. Requesting documentation and information for the loan file while providing an exceptional Customer experience. Collaborate with underwriters and MLOs to obtain and confirm borrower information. Submit complete loan file to underwriting for loan approval. Navigation of customer relationship software, loan operating systems, and third-party websites in order to obtain necessary documentation and information. All other duties as assigned and any activities that support the key accountabilities. Requirements: Qualifications, Knowledge, and Skills: Minimum two years of experience in the mortgage loan industry. Encompass Software System experience preferred. Strong knowledge of banking industry practices relative to bank loan operations with respect to mortgage loan products, services, policies, and procedures. Must have strong computer skills and proficiency with loan industry software, in addition to a working knowledge of Microsoft Office Suite. A high level of initiative, thoroughness, and accuracy required. Solid communication and organizational skills with focus on teamwork. Ability to work under deadlines with frequent interruption; ability to balance multiple projects/activities with varying deadlines. High level of confidentiality required. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports, and filing. Work involves sitting, standing, moving, lifting, reading, writing, speaking, communicating. Work involves the ability to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving loan files of up to 30 lbs. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PIc93c843f22f7-2612

Civista Bank Description: Position Purpose: A Personal Banker I (PB I) is responsible for maintaining and building customer relationships while utilizing a consultative sales process to proactively provide solutions to assist new and existing customers in achieving their financial goals. The PB I also provides sales, service and operational support to the retail banking team. The PB I demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Key Accountabilities, Responsibilities and Expectations: Daily engagement of customers to build relationships. This entails processing transactions, assessing needs, recommending products, referring partners to customers, thus creating an exceptional customer experience. Develop an expansive knowledge of products and services to fulfill customer needs; open new accounts, perform maintenance, meet cross sell goals and solve problems daily. Dedication to daily personal growth through active learning. Adapting to new procedures and systems to grow the organization and the team. Ensuring operational tasks are followed & completed daily. Execute customer requests with speed and accuracy. Maintain cash levels and outages within the parameters of the established guidelines. Constant, consistent communication internally and externally. Adhering to regulations, following policies and procedures to ensure safety and soundness of customers and the bank. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. Requirements: Qualifications, Knowledge and Skills: 2-3 years of previous teller experience required. Excellent oral, written and presentation skills Detail oriented with the ability to work under deadlines with frequent interruptions. High School diploma or equivalent required. Above average knowledge of technology and willingness to adapt to new software technologies. Ability to work under deadlines with frequent interruption. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving objects up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI7e7a5-

Civista Bank Description: Position Purpose: The Mortgage Processing Specialist is responsible for gathering and processing all documents necessary to satisfy underwriting requirements. This role works closely with the borrower, mortgage loan officers, and underwriters to ensure an exceptional home buying experience. Demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders to make a difference in the communities that we serve. Key Accountabilities, Responsibilities, and Expectations: Review application files to verify data is complete and meets established requirements. Collaborate with third party vendors to ensure timely ordering of any necessary documentation and services. Manage complex loan pipeline to ensure workflow is appropriately prioritized and milestone service levels are met. Perform as the main point of contact with borrowers during the processing of the mortgage loan application. Requesting documentation and information for the loan file while providing an exceptional Customer experience. Collaborate with underwriters and MLOs to obtain and confirm borrower information. Submit complete loan file to underwriting for loan approval. Navigation of customer relationship software, loan operating systems, and third-party websites in order to obtain necessary documentation and information. All other duties as assigned and any activities that support the key accountabilities. Requirements: Qualifications, Knowledge, and Skills: Minimum two years of experience in the mortgage loan industry. Encompass Software System experience preferred. Strong knowledge of banking industry practices relative to bank loan operations with respect to mortgage loan products, services, policies, and procedures. Must have strong computer skills and proficiency with loan industry software, in addition to a working knowledge of Microsoft Office Suite. A high level of initiative, thoroughness, and accuracy required. Solid communication and organizational skills with focus on teamwork. Ability to work under deadlines with frequent interruption; ability to balance multiple projects/activities with varying deadlines. High level of confidentiality required. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports, and filing. Work involves sitting, standing, moving, lifting, reading, writing, speaking, communicating. Work involves the ability to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving loan files of up to 30 lbs. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PIf5dcc0e4735b-3906

Civista Bank Description: Position Purpose: An Assistant Branch Manager (ABM) is responsible for overseeing the branch's daily activities, including driving branch performance, sales growth and exceptional customer service. The ABM is both a player and a coach in achieving branch goals by assessing customer's needs, building relationships, and solving problems. The ABM demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Key Accountabilities, Responsibilities and Expectations: Working daily with the branch team to create an exceptional customer experience by building relationships, assessing needs, recommending products and referring customers to our partners in order to grow the bank. Support and coach branch employees to enhance performance and career development. Leading the team through the sales process, change management and embracing new ideas to focus on growing the branch and the organization. Open personal, business, and loan account including additional products and services. Develop an expansive knowledge of products and services to fulfill customer needs. Achieve monthly, quarterly and yearly customer satisfaction metrics both individually and as a team. Exhibit a working knowledge of all aspects of the consumer lending process in daily and weekly activities; building customer trust and managing relationships through the life of the loan. Daily oversight to ensure operational tasks are followed and completed, adhering to bank policies, procedures, and regulations. Open personal, business, and loan account including additional products and services. Meet the required annual branch deposit and consumer loan goals as established. Conduct interviewing and hiring process in conjunction with Branch Manager and Regional Manager. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. All other duties as assigned and any activities that support the key accountabilities. Requirements: Qualifications, Knowledge and Skills: Demonstrate the ability to lead, coach, motivate and develop staff. 2-3years' experience in retail or in branch banking environment. Drive an exceptional customer experience. Supervise and coach the team to achieve sales excellence, ensure the delivery of World Class customer service. Associate's or Bachelor's Degree preferred. High School diploma or equivalent required. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving files of up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI319067c6fa0c-2623

Civista Bank Description: POSITION PURPOSE: A Branch Operations Specialist (BOS) is responsible for making sure that all employees adhere to branch operations guidelines as well as ensure all systems operate smoothly and efficiently according to established policy and procedures. The BOS is also responsible for creating an exceptional customer experience through their knowledge of available products and services. The BOS demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. KEY ACCOUNTABILITIES, RESPONSIBILITIES, AND EXPECTATIONS: Ensure operational tasks are followed & completed daily by all Branch employees. Responsible for the retention of operational materials as well as managing audits to ensure operational soundness. Create an exceptional customer experience daily by processing transactions, building relationships, assessing needs, recommending products, and referring partners to our customers, thus growing the bank. Developing an expansive knowledge of products and services to fulfill customer needs and solve problems daily. Execute customer requests with speed and accuracy. Understanding all aspects of consumer lending in daily and weekly activities; building customer trust and managing relationships through the life of the lending process. Constant, consistent communication internally and externally to provide an outstanding customer experience. Adhering to regulations, following policies and procedures to ensure safety and soundness of customers and the bank. Dedication to daily personal growth through active learning, adapting to new procedures and systems, and refining skills to grow the organization, and the team. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. Requirements: QUALIFICATIONS, KNOWLEDGE AND SKILLS: Minimum 2 or 3 years' experience in branch banking environment. Must be knowledgeable in all areas of operations; including customer service, new accounts, and lending. Excellent oral, written and presentation skills Detail oriented with the ability to work under deadlines with frequent interruptions. Associate's Degree preferred. High School diploma or equivalent required. PHYSICAL REQUIREMENTS: Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving objects up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI004a98efb7fd-8758

Civista Bank Description: Position Purpose: A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for opening new accounts, completing loan applications and responding to customer inquiries and requests while identifying opportunities to expand current banking relationships. The PB II demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Key Accountabilities, Responsibilities and Expectations: Daily engagement of customers to build relationships. This entails processing transactions, assessing needs, recommending products, referring partners to customers, thus creating an exceptional customer experience. Adhere to regulations, following policies and procedures to ensure safety and soundness of customers and the bank. Develop an expansive knowledge of products and services to fulfill customer needs, driving sales production. Expected task include but are not limited to opening new consumer deposit and lending accounts, opening new business accounts, performing maintenance, meeting cross sell goals and solving problems daily. Competently, with speed and accuracy, execute on customer requests. Understanding all aspects of consumer lending and new accounts in daily and weekly activities; building customer trust and managing relationships through the life of the customer relationship. Dedication to daily personal growth through active learning. Adapting to new procedures and systems to grow the organization and the team. Ensuring operational tasks are followed & completed daily. Maintain cash levels and outages within the parameters of the established guidelines. Constant, consistent communication internally and externally. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. Requirements: Qualifications, Knowledge and Skills: 3-5 years of previous teller experience required. Excellent oral, written and presentation skills Detail oriented with the ability to work under deadlines with frequent interruptions. High School diploma or equivalent required. Above average knowledge of technology and willingness to adapt to new software technologies. Ability to work under deadlines with frequent interruption. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving objects up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PId71c0b5fc5b2-4826

Civista Bank Description: Position Purpose: An Assistant Branch Manager (ABM) is responsible for overseeing the branch's daily activities, including driving branch performance, sales growth and exceptional customer service. The ABM is both a player and a coach in achieving branch goals by assessing customer's needs, building relationships, and solving problems. The ABM demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve. Key Accountabilities, Responsibilities and Expectations: Working daily with the branch team to create an exceptional customer experience by building relationships, assessing needs, recommending products and referring customers to our partners in order to grow the bank. Support and coach branch employees to enhance performance and career development. Leading the team through the sales process, change management and embracing new ideas to focus on growing the branch and the organization. Open personal, business, and loan account including additional products and services. Develop an expansive knowledge of products and services to fulfill customer needs. Achieve monthly, quarterly and yearly customer satisfaction metrics both individually and as a team. Exhibit a working knowledge of all aspects of the consumer lending process in daily and weekly activities; building customer trust and managing relationships through the life of the loan. Daily oversight to ensure operational tasks are followed and completed, adhering to bank policies, procedures, and regulations. Open personal, business, and loan account including additional products and services. Meet the required annual branch deposit and consumer loan goals as established. Conduct interviewing and hiring process in conjunction with Branch Manager and Regional Manager. Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc. All other duties as assigned and any activities that support the key accountabilities. Requirements: Qualifications, Knowledge and Skills: Demonstrate the ability to lead, coach, motivate and develop staff. 2-3years' experience in retail or in branch banking environment. Drive an exceptional customer experience. Supervise and coach the team to achieve sales excellence, ensure the delivery of World Class customer service. Associate's or Bachelor's Degree preferred. High School diploma or equivalent required. Physical Requirements: Work involves eye strain due to the constant use of computer screens, reading of reports and so forth. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions. Work involves lifting and moving files of up to 50 lbs. Work involves ability to read, hear, write, and communicate professionally both in person and via telephone. Work involves some travel to attend meetings, training, and so forth. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PIe8ddf98d077b-2040

Civista Bank Description: Position Purpose The Healthcare Banking Program Manager is responsible for developing, managing, and expanding relationships with healthcare organizations and healthcare professionals. This position offers a unique opportunity to lead the development of a newly established Healthcare Solutions Program focused on serving privately owned healthcare practices including physician, dental, veterinary, and other healthcare professional practices. The successful candidate will play a key role in developing market strategy, building referral networks, helping define program standards, and establishing the foundation for future program growth. The Healthcare Banking Program Manager serves as a trusted financial advisor to clients and prospects by combining healthcare industry expertise with commercial banking knowledge to help clients achieve their strategic and financial objectives. Essential Duties and Responsibilities Healthcare Banking Program Development Assist in the development and execution of the Bank's Healthcare Banking strategy focused on privately owned healthcare practices. Help establish and grow a new healthcare banking program within the Bank. Develop marketing, referral, and business development strategies designed to attract healthcare professionals and practice owners. Work with senior leadership to identify growth opportunities and establish performance goals for the healthcare banking business line. Help define healthcare lending standards, product offerings, and relationship management practices. Relationship Management & Business Development Develop and manage a portfolio of healthcare industry clients. Build long-term relationships with physicians, dentists, veterinarians, healthcare practice administrators, and healthcare business owners. Identify and pursue new business opportunities within the healthcare sector. Generate new loan, deposit, treasury management, and fee income opportunities. Actively participate in healthcare associations, industry events, and networking organizations to enhance the Bank's visibility and business development efforts. Maintain regular contact with clients to understand changing business needs and identify opportunities to expand relationships. Commercial Lending Develop and manage a commercial loan portfolio. Interview customers to determine loan requirements and gather necessary information for loan applications. Analyze financial statements and other relevant data to recommend the best lending solutions based on customer needs and financial capabilities. Evaluate creditworthiness and present well-structured lending proposals Offer tailored financial solutions to meet customer objectives, while enhancing customer satisfaction and retention. Develop customized loan proposals and present them to customers to secure new business and maintain existing relationships. Follow up on pending loan deals and loan renewals. Provide updates on portfolio performance, new business, and market developments to senior leadership. Healthcare Industry Expertise Develop and maintain a thorough understanding of healthcare industry trends, reimbursement models, regulatory requirements, and market dynamics. Understand the financial drivers unique to healthcare organizations and professional practices. Provide financial guidance and strategic insights relevant to healthcare providers. Monitor industry developments and identify emerging opportunities and risks. Cross-Functional Collaboration Partner with Treasury Management, Wealth Management, Retail Banking, Mortgage, and other business lines to provide comprehensive banking solutions. Collaborate with Credit Administration and Loan Operations to ensure effective relationship management and loan servicing. Work closely with senior leadership to achieve portfolio growth and profitability Requirements: Required Education and Experience Minimum 5-10 years of commercial lending or commercial banking experience. Degree in Finance, Accounting, Business Administration, Healthcare Administration, or related field preferred. Healthcare lending experience strongly preferred. Proven track record of business development and portfolio growth. Experience underwriting and managing complex commercial credit relationships. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers to operate a computer keyboard, mouse, calculator, telephone, and other office equipment. Ability to communicate effectively in person, by telephone, and through virtual meeting platforms. Ability to read, analyze, and interpret detailed financial reports, credit presentations, and other business documents. Occasional standing, walking, bending, reaching, and climbing stairs. Ability to travel independently to customer locations, bank offices, networking events, and community functions. Ability to operate a motor vehicle and maintain a valid driver's license. Ability to occasionally lift and carry files, reports, or presentation materials weighing up to 15-20 pounds. Ability to work extended hours as business needs require, including attendance at customer meetings, community events, or business development activities outside of normal banking hours. Work Environment Primarily performed in a professional office environment. Frequent interaction with customers in offices, manufacturing facilities, healthcare facilities, construction sites, farms, and other commercial business locations. Moderate travel within assigned market area and occasional travel to other bank locations for meetings or training. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI9455c270f4ed-0251

Civista Bank Description: Position Purpose The Healthcare Banking Program Manager is responsible for developing, managing, and expanding relationships with healthcare organizations and healthcare professionals. This position offers a unique opportunity to lead the development of a newly established Healthcare Solutions Program focused on serving privately owned healthcare practices including physician, dental, veterinary, and other healthcare professional practices. The successful candidate will play a key role in developing market strategy, building referral networks, helping define program standards, and establishing the foundation for future program growth. The Healthcare Banking Program Manager serves as a trusted financial advisor to clients and prospects by combining healthcare industry expertise with commercial banking knowledge to help clients achieve their strategic and financial objectives. Essential Duties and Responsibilities Healthcare Banking Program Development Assist in the development and execution of the Bank's Healthcare Banking strategy focused on privately owned healthcare practices. Help establish and grow a new healthcare banking program within the Bank. Develop marketing, referral, and business development strategies designed to attract healthcare professionals and practice owners. Work with senior leadership to identify growth opportunities and establish performance goals for the healthcare banking business line. Help define healthcare lending standards, product offerings, and relationship management practices. Relationship Management & Business Development Develop and manage a portfolio of healthcare industry clients. Build long-term relationships with physicians, dentists, veterinarians, healthcare practice administrators, and healthcare business owners. Identify and pursue new business opportunities within the healthcare sector. Generate new loan, deposit, treasury management, and fee income opportunities. Actively participate in healthcare associations, industry events, and networking organizations to enhance the Bank's visibility and business development efforts. Maintain regular contact with clients to understand changing business needs and identify opportunities to expand relationships. Commercial Lending Develop and manage a commercial loan portfolio. Interview customers to determine loan requirements and gather necessary information for loan applications. Analyze financial statements and other relevant data to recommend the best lending solutions based on customer needs and financial capabilities. Evaluate creditworthiness and present well-structured lending proposals Offer tailored financial solutions to meet customer objectives, while enhancing customer satisfaction and retention. Develop customized loan proposals and present them to customers to secure new business and maintain existing relationships. Follow up on pending loan deals and loan renewals. Provide updates on portfolio performance, new business, and market developments to senior leadership. Healthcare Industry Expertise Develop and maintain a thorough understanding of healthcare industry trends, reimbursement models, regulatory requirements, and market dynamics. Understand the financial drivers unique to healthcare organizations and professional practices. Provide financial guidance and strategic insights relevant to healthcare providers. Monitor industry developments and identify emerging opportunities and risks. Cross-Functional Collaboration Partner with Treasury Management, Wealth Management, Retail Banking, Mortgage, and other business lines to provide comprehensive banking solutions. Collaborate with Credit Administration and Loan Operations to ensure effective relationship management and loan servicing. Work closely with senior leadership to achieve portfolio growth and profitability Requirements: Required Education and Experience Minimum 5-10 years of commercial lending or commercial banking experience. Degree in Finance, Accounting, Business Administration, Healthcare Administration, or related field preferred. Healthcare lending experience strongly preferred. Proven track record of business development and portfolio growth. Experience underwriting and managing complex commercial credit relationships. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers to operate a computer keyboard, mouse, calculator, telephone, and other office equipment. Ability to communicate effectively in person, by telephone, and through virtual meeting platforms. Ability to read, analyze, and interpret detailed financial reports, credit presentations, and other business documents. Occasional standing, walking, bending, reaching, and climbing stairs. Ability to travel independently to customer locations, bank offices, networking events, and community functions. Ability to operate a motor vehicle and maintain a valid driver's license. Ability to occasionally lift and carry files, reports, or presentation materials weighing up to 15-20 pounds. Ability to work extended hours as business needs require, including attendance at customer meetings, community events, or business development activities outside of normal banking hours. Work Environment Primarily performed in a professional office environment. Frequent interaction with customers in offices, manufacturing facilities, healthcare facilities, construction sites, farms, and other commercial business locations. Moderate travel within assigned market area and occasional travel to other bank locations for meetings or training. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI17a1ada5-

Civista Bank Description: Position Purpose The Healthcare Banking Program Manager is responsible for developing, managing, and expanding relationships with healthcare organizations and healthcare professionals. This position offers a unique opportunity to lead the development of a newly established Healthcare Solutions Program focused on serving privately owned healthcare practices including physician, dental, veterinary, and other healthcare professional practices. The successful candidate will play a key role in developing market strategy, building referral networks, helping define program standards, and establishing the foundation for future program growth. The Healthcare Banking Program Manager serves as a trusted financial advisor to clients and prospects by combining healthcare industry expertise with commercial banking knowledge to help clients achieve their strategic and financial objectives. Essential Duties and Responsibilities Healthcare Banking Program Development Assist in the development and execution of the Bank's Healthcare Banking strategy focused on privately owned healthcare practices. Help establish and grow a new healthcare banking program within the Bank. Develop marketing, referral, and business development strategies designed to attract healthcare professionals and practice owners. Work with senior leadership to identify growth opportunities and establish performance goals for the healthcare banking business line. Help define healthcare lending standards, product offerings, and relationship management practices. Relationship Management & Business Development Develop and manage a portfolio of healthcare industry clients. Build long-term relationships with physicians, dentists, veterinarians, healthcare practice administrators, and healthcare business owners. Identify and pursue new business opportunities within the healthcare sector. Generate new loan, deposit, treasury management, and fee income opportunities. Actively participate in healthcare associations, industry events, and networking organizations to enhance the Bank's visibility and business development efforts. Maintain regular contact with clients to understand changing business needs and identify opportunities to expand relationships. Commercial Lending Develop and manage a commercial loan portfolio. Interview customers to determine loan requirements and gather necessary information for loan applications. Analyze financial statements and other relevant data to recommend the best lending solutions based on customer needs and financial capabilities. Evaluate creditworthiness and present well-structured lending proposals Offer tailored financial solutions to meet customer objectives, while enhancing customer satisfaction and retention. Develop customized loan proposals and present them to customers to secure new business and maintain existing relationships. Follow up on pending loan deals and loan renewals. Provide updates on portfolio performance, new business, and market developments to senior leadership. Healthcare Industry Expertise Develop and maintain a thorough understanding of healthcare industry trends, reimbursement models, regulatory requirements, and market dynamics. Understand the financial drivers unique to healthcare organizations and professional practices. Provide financial guidance and strategic insights relevant to healthcare providers. Monitor industry developments and identify emerging opportunities and risks. Cross-Functional Collaboration Partner with Treasury Management, Wealth Management, Retail Banking, Mortgage, and other business lines to provide comprehensive banking solutions. Collaborate with Credit Administration and Loan Operations to ensure effective relationship management and loan servicing. Work closely with senior leadership to achieve portfolio growth and profitability Requirements: Required Education and Experience Minimum 5-10 years of commercial lending or commercial banking experience. Degree in Finance, Accounting, Business Administration, Healthcare Administration, or related field preferred. Healthcare lending experience strongly preferred. Proven track record of business development and portfolio growth. Experience underwriting and managing complex commercial credit relationships. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers to operate a computer keyboard, mouse, calculator, telephone, and other office equipment. Ability to communicate effectively in person, by telephone, and through virtual meeting platforms. Ability to read, analyze, and interpret detailed financial reports, credit presentations, and other business documents. Occasional standing, walking, bending, reaching, and climbing stairs. Ability to travel independently to customer locations, bank offices, networking events, and community functions. Ability to operate a motor vehicle and maintain a valid driver's license. Ability to occasionally lift and carry files, reports, or presentation materials weighing up to 15-20 pounds. Ability to work extended hours as business needs require, including attendance at customer meetings, community events, or business development activities outside of normal banking hours. Work Environment Primarily performed in a professional office environment. Frequent interaction with customers in offices, manufacturing facilities, healthcare facilities, construction sites, farms, and other commercial business locations. Moderate travel within assigned market area and occasional travel to other bank locations for meetings or training. EOE - Race/Sex/Disability/Veteran This Position Description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. PI94e1656d5-