Summary: Thanks for your interest in a career with Heartland! We are looking for team members who demonstrate our values of care, focus, and quality to join our corporate team. Heartland has offices all over the U.S., and we are proud to be consistently ranked one of the country's Best Places to Work. Benefits include highly competitive compensation, full medical and dental coverage, flexible schedules, a casual work environment, extensive training and professional development, as well as an emphasis on work-life balance. Apply today to learn more about Heartland and how you'd be a great addition to our team. Job Details: What will you be doing? * Be the product expert on the Heartland Retail platform - knowing the out of the box functionality like the back of your hand. * Own customer relationships from close of sale through successful go live. * Enable and empower customers to use the Heartland Retail platform independently and as efficiently as possible using a variety of delivery methods including web-based and onsite training. * Troubleshoot issues reported by customers during the onboarding process and provide solutions and/or workarounds if possible. * Ensure each assigned customer goes live successfully. * Share customer feedback internally with product management and engineering to surface customer requests and bugs. * Develop reusable materials that will continually enhance the efficiency of the customer onboarding experience. * Facilitate and lead onboarding sessions for new Heartland Retail team members. What are the Requirements? * 2+ years relevant work experience in a related role in a SaaS driven environment (Customer Success/Support, Project Management, Product Training, etc.). * Prior onboarding experience in a retail or eCommerce environment is a BIG plus. * A strong foundation in and passion for training & development, adult learning, and building process and curriculum. * Outstanding verbal and written communication skills. * Comfortable in a startup environment, ability to move quickly and wear many hats. * Keen interest in helping build scalable and sustainable processes. * Strong interpersonal skills and experience building relationships, both internal and external. * Motivated, proactive team player with innovative ideas to inspire customer onboarding & enablement programs. * High level of proficiency in Microsoft Office and G Suite Applications * Bachelor's Degree in a related field. Desired Requirements: * Experience with tools like Salesforce, Intercom, G-Suite, Slack, Harvest, Skilljar/SmarterU/Docebo (LMS platforms), etc. * Located and able to work in the US from a home office and able to travel as necessary (~25%). * Prior work-from-home experience is a BIG plus. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
03/23/2021
Full time
Summary: Thanks for your interest in a career with Heartland! We are looking for team members who demonstrate our values of care, focus, and quality to join our corporate team. Heartland has offices all over the U.S., and we are proud to be consistently ranked one of the country's Best Places to Work. Benefits include highly competitive compensation, full medical and dental coverage, flexible schedules, a casual work environment, extensive training and professional development, as well as an emphasis on work-life balance. Apply today to learn more about Heartland and how you'd be a great addition to our team. Job Details: What will you be doing? * Be the product expert on the Heartland Retail platform - knowing the out of the box functionality like the back of your hand. * Own customer relationships from close of sale through successful go live. * Enable and empower customers to use the Heartland Retail platform independently and as efficiently as possible using a variety of delivery methods including web-based and onsite training. * Troubleshoot issues reported by customers during the onboarding process and provide solutions and/or workarounds if possible. * Ensure each assigned customer goes live successfully. * Share customer feedback internally with product management and engineering to surface customer requests and bugs. * Develop reusable materials that will continually enhance the efficiency of the customer onboarding experience. * Facilitate and lead onboarding sessions for new Heartland Retail team members. What are the Requirements? * 2+ years relevant work experience in a related role in a SaaS driven environment (Customer Success/Support, Project Management, Product Training, etc.). * Prior onboarding experience in a retail or eCommerce environment is a BIG plus. * A strong foundation in and passion for training & development, adult learning, and building process and curriculum. * Outstanding verbal and written communication skills. * Comfortable in a startup environment, ability to move quickly and wear many hats. * Keen interest in helping build scalable and sustainable processes. * Strong interpersonal skills and experience building relationships, both internal and external. * Motivated, proactive team player with innovative ideas to inspire customer onboarding & enablement programs. * High level of proficiency in Microsoft Office and G Suite Applications * Bachelor's Degree in a related field. Desired Requirements: * Experience with tools like Salesforce, Intercom, G-Suite, Slack, Harvest, Skilljar/SmarterU/Docebo (LMS platforms), etc. * Located and able to work in the US from a home office and able to travel as necessary (~25%). * Prior work-from-home experience is a BIG plus. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Summary: Want to join one of the nation's best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you: We're looking for team members who are excited by our mantra - Entrepreneurs Respectfully Serving Entrepreneurs, and who want to work in a culture built on care, focus and quality. We need customer-focused, can-do, team-oriented folks who are ok having fun. Heartland POS team is growing once again! If you are tech savvy, detail oriented, and believe that every interaction with a customer should be a world-class experience, then you need to check out this job opportunity... Job Summary: As an Associate Technical Service Representative, you will work directly with Heartland POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment, as well as Heartland Dealers. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues. Typical support calls are related to: ● Basic network connectivity ● Basic Windows user settings and configuration ● POS (point-of-sale) software application support ● Software Upgrades ● File sharing Heartland, a Global Payments company, offers a fast paced environment with a casual flair - we have the option of wearing jeans, sneakers and t-shirts to work! Our Indiana Service Center, located just 15 minutes from Downtown Louisville, has been named an Indiana's Best Employer and one of Computer World's 100 Best Places to Work in IT. Our Jeffersonville, IN site boasts a 275,000 square foot campus that includes an on-site day care, cafeteria serving breakfast and lunch, full-size outdoor basketball court, a 24 hour full service gym with indoor track, locker rooms with showers, personal trainers (that are FREE), fitness classes (that are FREE), and more! What more you might ask?? How about options for FREE EDUCATION! Yup, we offer a path for qualified employees to receive an Associates and/or Bachelor's degree in Business Administration. 100% company paid for (including books)! And there's even more that makes Heartland a great place to work. But you'll have to join our team to find out other reasons why nearly 90% of our employees rank us as a great place to work! Job Details: What will you be doing? * In a customer service call center, provide first-tier support for retail stores and restaurants using Heartland's point-of-sale software solutions. * Resolve end-user issues through step by step instructions related to hardware, software and networking support. * Field incoming support requests submitted through phone calls, emails, or on-line chat rooms. * Log all support requests and escalations in ticketing system. * Use remote connect capabilities to resolve issues when necessary. What are the Requirements? * At least 1 year customer service experience, preferably in a call center environment. * Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications. * Basic knowledge of computer hardware, network setup and troubleshooting is a plus. * High School Diploma or equivalent required. * At least 1 year experience providing technical support to end users. * A+ or Network+ certifications. * Experience working in a restaurant and/or retail setting. Disclaimer: The above statement is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required. Heartland offers a competitive salary and a comprehensive benefits package to qualifying employees. Heartland is an equal opportunity employer. M|F|D|V Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
03/23/2021
Full time
Summary: Want to join one of the nation's best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you: We're looking for team members who are excited by our mantra - Entrepreneurs Respectfully Serving Entrepreneurs, and who want to work in a culture built on care, focus and quality. We need customer-focused, can-do, team-oriented folks who are ok having fun. Heartland POS team is growing once again! If you are tech savvy, detail oriented, and believe that every interaction with a customer should be a world-class experience, then you need to check out this job opportunity... Job Summary: As an Associate Technical Service Representative, you will work directly with Heartland POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment, as well as Heartland Dealers. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues. Typical support calls are related to: ● Basic network connectivity ● Basic Windows user settings and configuration ● POS (point-of-sale) software application support ● Software Upgrades ● File sharing Heartland, a Global Payments company, offers a fast paced environment with a casual flair - we have the option of wearing jeans, sneakers and t-shirts to work! Our Indiana Service Center, located just 15 minutes from Downtown Louisville, has been named an Indiana's Best Employer and one of Computer World's 100 Best Places to Work in IT. Our Jeffersonville, IN site boasts a 275,000 square foot campus that includes an on-site day care, cafeteria serving breakfast and lunch, full-size outdoor basketball court, a 24 hour full service gym with indoor track, locker rooms with showers, personal trainers (that are FREE), fitness classes (that are FREE), and more! What more you might ask?? How about options for FREE EDUCATION! Yup, we offer a path for qualified employees to receive an Associates and/or Bachelor's degree in Business Administration. 100% company paid for (including books)! And there's even more that makes Heartland a great place to work. But you'll have to join our team to find out other reasons why nearly 90% of our employees rank us as a great place to work! Job Details: What will you be doing? * In a customer service call center, provide first-tier support for retail stores and restaurants using Heartland's point-of-sale software solutions. * Resolve end-user issues through step by step instructions related to hardware, software and networking support. * Field incoming support requests submitted through phone calls, emails, or on-line chat rooms. * Log all support requests and escalations in ticketing system. * Use remote connect capabilities to resolve issues when necessary. What are the Requirements? * At least 1 year customer service experience, preferably in a call center environment. * Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications. * Basic knowledge of computer hardware, network setup and troubleshooting is a plus. * High School Diploma or equivalent required. * At least 1 year experience providing technical support to end users. * A+ or Network+ certifications. * Experience working in a restaurant and/or retail setting. Disclaimer: The above statement is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required. Heartland offers a competitive salary and a comprehensive benefits package to qualifying employees. Heartland is an equal opportunity employer. M|F|D|V Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Summary: Heartland Sales Trainers provide comprehensive training, coaching, and training content for the entire Payroll Sales channel. Job Details: Job Summary: Heartland Sales Trainers provide comprehensive training, coaching, and training content for the entire Payroll Sales channel. The Advanced Payroll Sales Training Team upholds the Heartland Way and prides itself in infusing Heartland's credo and core values "Entrepreneurs Respectfully Serving Entrepreneurs with Care, Focus, and Quality" into each sales representative. Sales Trainers grow Heartland's profit by customizing the salespersons process ensuring it's authentic, ethical, sustainable, and successful for each individual resulting in self-sustaining wealthy sales professionals. Advanced Training's focus is on veteran development, new solutions and product launches, and complex training needs for Heartland Payroll. Major Job Responsibilities/Duties: ■ Develop training content including, but not limited to: PowerPoint Presentations, Quick Reference Guides/Training Guides, FAQs, Video Courses, etc. ■ Develop and maintain training content, supporting resources, and sales tools ■ Payroll/Resource Center document management ■ Write articles and communications to support training/support initiatives ■ Develop and deliver specialized payroll training for other Sales Channels ■ Develop and deliver ancillary product training ■ Conduct new product research for training content ■ Collaborate with stakeholders for new product launches and training events ■ Conduct and facilitate product/feature launches ■ Work with Payroll Sales Support team to identify trends and areas for additional training needs ■ Develop Veteran Training Program for seasoned Heartland Payroll Sales Professionals Qualifications/ Education Requirements: ■ Bachelor's Degree preferred ■ Training and/or Sales experience preferred ■ 1+ year of payroll industry or comparable industry experience required Additional Success Factors ■ Ability to handle multiple responsibilities, personalities, and tasks with limited supervision or guidance while staying within our core principles/practices ■ Commitment to the success of salespeople through a variety learning preferences and receptiveness to ensure maximum effectiveness of training program ■ Strong written and verbal communication skills ■ Solid critical thinking and organization skills ■ Strong documentation and problem resolution skills ■ Comfortable presenting training instruction "live" and via conference call or webinar ■ Comfortable in both group and 1 on 1 training situations ■ Strong interpersonal skills with ability to motivate and inspire others ■ Able to balance multiple projects with the ability to rearrange priorities on short notice ■ Confident in providing constructive feedback to salespeople ■ An entrepreneurial spirit that's also able to collaborate with others ■ Able to work within time constraints to learn a topic & deliver training quickly ■ A self-learner who strives to be an expert in their field and their own growth and development Travel Required: NO, but may be offered occasionally as optional opportunities Physical Demands: This is a largely sedentary role. Some light lifting may be required. This position would require the ability to lift files, bend, and sit or stand for long periods during trainings as necessary. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
10/02/2020
Full time
Summary: Heartland Sales Trainers provide comprehensive training, coaching, and training content for the entire Payroll Sales channel. Job Details: Job Summary: Heartland Sales Trainers provide comprehensive training, coaching, and training content for the entire Payroll Sales channel. The Advanced Payroll Sales Training Team upholds the Heartland Way and prides itself in infusing Heartland's credo and core values "Entrepreneurs Respectfully Serving Entrepreneurs with Care, Focus, and Quality" into each sales representative. Sales Trainers grow Heartland's profit by customizing the salespersons process ensuring it's authentic, ethical, sustainable, and successful for each individual resulting in self-sustaining wealthy sales professionals. Advanced Training's focus is on veteran development, new solutions and product launches, and complex training needs for Heartland Payroll. Major Job Responsibilities/Duties: ■ Develop training content including, but not limited to: PowerPoint Presentations, Quick Reference Guides/Training Guides, FAQs, Video Courses, etc. ■ Develop and maintain training content, supporting resources, and sales tools ■ Payroll/Resource Center document management ■ Write articles and communications to support training/support initiatives ■ Develop and deliver specialized payroll training for other Sales Channels ■ Develop and deliver ancillary product training ■ Conduct new product research for training content ■ Collaborate with stakeholders for new product launches and training events ■ Conduct and facilitate product/feature launches ■ Work with Payroll Sales Support team to identify trends and areas for additional training needs ■ Develop Veteran Training Program for seasoned Heartland Payroll Sales Professionals Qualifications/ Education Requirements: ■ Bachelor's Degree preferred ■ Training and/or Sales experience preferred ■ 1+ year of payroll industry or comparable industry experience required Additional Success Factors ■ Ability to handle multiple responsibilities, personalities, and tasks with limited supervision or guidance while staying within our core principles/practices ■ Commitment to the success of salespeople through a variety learning preferences and receptiveness to ensure maximum effectiveness of training program ■ Strong written and verbal communication skills ■ Solid critical thinking and organization skills ■ Strong documentation and problem resolution skills ■ Comfortable presenting training instruction "live" and via conference call or webinar ■ Comfortable in both group and 1 on 1 training situations ■ Strong interpersonal skills with ability to motivate and inspire others ■ Able to balance multiple projects with the ability to rearrange priorities on short notice ■ Confident in providing constructive feedback to salespeople ■ An entrepreneurial spirit that's also able to collaborate with others ■ Able to work within time constraints to learn a topic & deliver training quickly ■ A self-learner who strives to be an expert in their field and their own growth and development Travel Required: NO, but may be offered occasionally as optional opportunities Physical Demands: This is a largely sedentary role. Some light lifting may be required. This position would require the ability to lift files, bend, and sit or stand for long periods during trainings as necessary. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Summary: Want to join one of the nation's best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you: We're looking for team members who are excited by our mantra - Entrepreneurs Respectfully Serving Entrepreneurs, and who want to work in a culture built on care, focus and quality. We need customer-focused, can-do, team-oriented folks who are ok with having fun. Job Details: The Sr. Data Analyst will be primarily responsible for supporting the leaders of Heartland's Operations teams with business process improvement, data analysis, and developing business intelligence (BI) tools. The Sr. Data Analyst will work to gather, analyze, and translate data that has been collected regarding Heartland's initiatives and production into a format to enable better business decisions. What will you be doing? Coordinate with leadership team to identify critical data to capture and report on Consolidate and summarize data for business decision making and continuous improvements Create graphical representations of data/analysis for easy consumption Perform statistical analysis (correlation, regression, or time series analysis) Inspect and cleanse data for accuracy and quality Some data ETL/ELT responsibilities as needed Other responsibilities as assigned What are the requirements? Position requires knowledge typically associated with a Bachelor's Degree in Computer Science, MIS, Economics, Business, Mathematics, Statistics, related technical field, or equivalent work experience. 4+ years of applicable experience as a Data Analyst or similar role Understanding of the Bankcard Industry or Commission Based Sales is a plus. Strong understanding of reporting requirements and structural hierarchies for reporting in a collaborative environment. Query, analyze and transform complex data sets to optimize dashboard flexibility and performance. Rationalize and identify use cases for developing data visualization, including identifying different personas for each use case. The Sr. Data Analyst will work with large amounts of data: facts, figures, and number crunching. The candidate will need to see through the data and analyze it to find conclusions. One needs to be strong in logic and mathematics. Communication Skills: Sr. Data Analyst will be expected to present their findings or translate the data into an understandable document. This candidate will need to write and speak clearly, easily communicating complex ideas. Needs to possess the ability to work in a team environment as well as individually. Critical Thinking: Sr. Data analyst must look at the numbers, trends, and data and come to conclusions based on the findings. Presentation Skills: Ability to organize data and supporting information into visual representations that allow consumers to easily dissect and make decisions based on data provided. Attention to Detail: Data is precise. Data analysts have to make sure they are vigilant in their analysis to come to correct conclusions. Must make every effort not to only meet but also preempt customer needs. Strong experience with hands-on building and deploying Tableau, Qlik, PowerBI or Spotfire data visualizations and dashboards Understand foundational concepts of data visualization. Thoughtfully connects these concept business metrics and KPIs to achieve business goals. Experience in relational database concepts with a solid knowledge of SQL Server Microsoft Office Products: Advanced level with Excel, PowerPoint, and Word. Preferred Qualities Motivated self-starter Detail oriented Cautious Consistent Well Spoken Tenacious Ability to manage a project Heartland Qualities Uncompromising honesty Approachable and willing to offer helpful solutions Ability to search relentlessly for better solutions Must handle constructive feedback well Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
10/02/2020
Full time
Summary: Want to join one of the nation's best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you: We're looking for team members who are excited by our mantra - Entrepreneurs Respectfully Serving Entrepreneurs, and who want to work in a culture built on care, focus and quality. We need customer-focused, can-do, team-oriented folks who are ok with having fun. Job Details: The Sr. Data Analyst will be primarily responsible for supporting the leaders of Heartland's Operations teams with business process improvement, data analysis, and developing business intelligence (BI) tools. The Sr. Data Analyst will work to gather, analyze, and translate data that has been collected regarding Heartland's initiatives and production into a format to enable better business decisions. What will you be doing? Coordinate with leadership team to identify critical data to capture and report on Consolidate and summarize data for business decision making and continuous improvements Create graphical representations of data/analysis for easy consumption Perform statistical analysis (correlation, regression, or time series analysis) Inspect and cleanse data for accuracy and quality Some data ETL/ELT responsibilities as needed Other responsibilities as assigned What are the requirements? Position requires knowledge typically associated with a Bachelor's Degree in Computer Science, MIS, Economics, Business, Mathematics, Statistics, related technical field, or equivalent work experience. 4+ years of applicable experience as a Data Analyst or similar role Understanding of the Bankcard Industry or Commission Based Sales is a plus. Strong understanding of reporting requirements and structural hierarchies for reporting in a collaborative environment. Query, analyze and transform complex data sets to optimize dashboard flexibility and performance. Rationalize and identify use cases for developing data visualization, including identifying different personas for each use case. The Sr. Data Analyst will work with large amounts of data: facts, figures, and number crunching. The candidate will need to see through the data and analyze it to find conclusions. One needs to be strong in logic and mathematics. Communication Skills: Sr. Data Analyst will be expected to present their findings or translate the data into an understandable document. This candidate will need to write and speak clearly, easily communicating complex ideas. Needs to possess the ability to work in a team environment as well as individually. Critical Thinking: Sr. Data analyst must look at the numbers, trends, and data and come to conclusions based on the findings. Presentation Skills: Ability to organize data and supporting information into visual representations that allow consumers to easily dissect and make decisions based on data provided. Attention to Detail: Data is precise. Data analysts have to make sure they are vigilant in their analysis to come to correct conclusions. Must make every effort not to only meet but also preempt customer needs. Strong experience with hands-on building and deploying Tableau, Qlik, PowerBI or Spotfire data visualizations and dashboards Understand foundational concepts of data visualization. Thoughtfully connects these concept business metrics and KPIs to achieve business goals. Experience in relational database concepts with a solid knowledge of SQL Server Microsoft Office Products: Advanced level with Excel, PowerPoint, and Word. Preferred Qualities Motivated self-starter Detail oriented Cautious Consistent Well Spoken Tenacious Ability to manage a project Heartland Qualities Uncompromising honesty Approachable and willing to offer helpful solutions Ability to search relentlessly for better solutions Must handle constructive feedback well Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Summary: Want to join one of the nations best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you: We're looking for team members who are excited by our mantra - entrepreneurs respectfully serving entrepreneurs, and who want to work in a culture built on care, focus and quality. We need customer-focused, can-do, team-oriented folks who are ok having fun. The Associate Implementation Specialist builds the new client account and supports the new client during their initial integration and processing of first payrolls with the Heartland Payroll System. The Associate Implementation Specialist is accountable for managing a portfolio of new basic clients and be the first touch point in the client's experience using Heartland Payroll. Job Details: What will you be doing? Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to Client Services Team. Develop strong client relationships through care, focus and quality in every step of the client experience. Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication. Compare and contrast previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing. Assist clients to navigate and learn technical aspects and self-service options. Ability to self-direct as circumstances change and priorities shift without micromanagement to support entrepreneur-spirited work environment. Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures. Build strong relationships with internal and external partners to achieve top-notch client experience and client retention. Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally. What are the requirements? Bachelor's Degree required or equivalent years of experience 1+ years experience in technology, customer-facing role or sales Computer literate with strong technical aptitude and a drive to learn Proven ability to manage a portfolio of accounts with prioritization and multi-tasking abilities Demonstrates client-centric mentality with empathy, care and high engagement attitude Ability to successfully operate in an entrepreneurially-spirited work environment Must have analytical, problem solving and critical thinking skills and comfortable making quality decisions Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent High personal accountability to meet team and individual metrics Outstanding organizational and follow up skills 2+ years experience in Operations, Sales Support or client-facing position Responsible for other duties or projects as assigned. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
10/02/2020
Full time
Summary: Want to join one of the nations best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you: We're looking for team members who are excited by our mantra - entrepreneurs respectfully serving entrepreneurs, and who want to work in a culture built on care, focus and quality. We need customer-focused, can-do, team-oriented folks who are ok having fun. The Associate Implementation Specialist builds the new client account and supports the new client during their initial integration and processing of first payrolls with the Heartland Payroll System. The Associate Implementation Specialist is accountable for managing a portfolio of new basic clients and be the first touch point in the client's experience using Heartland Payroll. Job Details: What will you be doing? Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to Client Services Team. Develop strong client relationships through care, focus and quality in every step of the client experience. Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication. Compare and contrast previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing. Assist clients to navigate and learn technical aspects and self-service options. Ability to self-direct as circumstances change and priorities shift without micromanagement to support entrepreneur-spirited work environment. Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures. Build strong relationships with internal and external partners to achieve top-notch client experience and client retention. Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally. What are the requirements? Bachelor's Degree required or equivalent years of experience 1+ years experience in technology, customer-facing role or sales Computer literate with strong technical aptitude and a drive to learn Proven ability to manage a portfolio of accounts with prioritization and multi-tasking abilities Demonstrates client-centric mentality with empathy, care and high engagement attitude Ability to successfully operate in an entrepreneurially-spirited work environment Must have analytical, problem solving and critical thinking skills and comfortable making quality decisions Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent High personal accountability to meet team and individual metrics Outstanding organizational and follow up skills 2+ years experience in Operations, Sales Support or client-facing position Responsible for other duties or projects as assigned. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Summary: Want to join one of the nations best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you: We're looking for team members who are excited by our mantra - entrepreneurs respectfully serving entrepreneurs, and who want to work in a culture built on care, focus and quality. We need customer-focused, can-do, team-oriented folks who are ok having fun. The Associate Implementation Specialist builds the new client account and supports the new client during their initial integration and processing of first payrolls with the Heartland Payroll System. The Associate Implementation Specialist is accountable for managing a portfolio of new basic clients and be the first touch point in the client's experience using Heartland Payroll. Job Details: What will you be doing? Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to Client Services Team. Develop strong client relationships through care, focus and quality in every step of the client experience. Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication. Compare and contrast previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing. Assist clients to navigate and learn technical aspects and self-service options. Ability to self-direct as circumstances change and priorities shift without micromanagement to support entrepreneur-spirited work environment. Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures. Build strong relationships with internal and external partners to achieve top-notch client experience and client retention. Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally. What are the requirements? Bachelor's Degree required or equivalent years of experience 1+ years experience in technology, customer-facing role or sales Computer literate with strong technical aptitude and a drive to learn Proven ability to manage a portfolio of accounts with prioritization and multi-tasking abilities Demonstrates client-centric mentality with empathy, care and high engagement attitude Ability to successfully operate in an entrepreneurially-spirited work environment Must have analytical, problem solving and critical thinking skills and comfortable making quality decisions Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent High personal accountability to meet team and individual metrics Outstanding organizational and follow up skills 2+ years experience in Operations, Sales Support or client-facing position Responsible for other duties or projects as assigned. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
10/01/2020
Full time
Summary: Want to join one of the nations best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you: We're looking for team members who are excited by our mantra - entrepreneurs respectfully serving entrepreneurs, and who want to work in a culture built on care, focus and quality. We need customer-focused, can-do, team-oriented folks who are ok having fun. The Associate Implementation Specialist builds the new client account and supports the new client during their initial integration and processing of first payrolls with the Heartland Payroll System. The Associate Implementation Specialist is accountable for managing a portfolio of new basic clients and be the first touch point in the client's experience using Heartland Payroll. Job Details: What will you be doing? Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to Client Services Team. Develop strong client relationships through care, focus and quality in every step of the client experience. Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication. Compare and contrast previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing. Assist clients to navigate and learn technical aspects and self-service options. Ability to self-direct as circumstances change and priorities shift without micromanagement to support entrepreneur-spirited work environment. Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures. Build strong relationships with internal and external partners to achieve top-notch client experience and client retention. Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally. What are the requirements? Bachelor's Degree required or equivalent years of experience 1+ years experience in technology, customer-facing role or sales Computer literate with strong technical aptitude and a drive to learn Proven ability to manage a portfolio of accounts with prioritization and multi-tasking abilities Demonstrates client-centric mentality with empathy, care and high engagement attitude Ability to successfully operate in an entrepreneurially-spirited work environment Must have analytical, problem solving and critical thinking skills and comfortable making quality decisions Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent High personal accountability to meet team and individual metrics Outstanding organizational and follow up skills 2+ years experience in Operations, Sales Support or client-facing position Responsible for other duties or projects as assigned. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Summary: The Onboarding Specialist is an entry level position who is responsible for the timely and accurate boarding of all new payroll clients. Onboarding Specialists will provide accurate, high-quality and dependable service in relation to both internal and external customer inquiries related to on boarding new Payroll accounts. Onboarding Specialist must work closely with Sales, Clients and Implementation to gather required documentation to successfully board the account. Job Details: Review faxed application packets for accuracy and completeness. Key data from application with complete accuracy. Evaluate the Client to ensure they meet criteria and policies of Heartland Payroll. Determine if all data requirements are present in order to complete an account. Client contact for verification of payroll specific information. Maintain a general knowledge of all Heartland Payroll products. Utilize all resources provided by Heartland Payroll to resolve Sales and Client questions and inquiries in a timely and accurate manner while portraying a professional, courteous and respectful demeanor. Maintain a basic understanding of the Payroll Implementation and Payroll Processing procedures. Stay abreast of all current Payroll boarding procedures, policies and guidelines. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
10/01/2020
Full time
Summary: The Onboarding Specialist is an entry level position who is responsible for the timely and accurate boarding of all new payroll clients. Onboarding Specialists will provide accurate, high-quality and dependable service in relation to both internal and external customer inquiries related to on boarding new Payroll accounts. Onboarding Specialist must work closely with Sales, Clients and Implementation to gather required documentation to successfully board the account. Job Details: Review faxed application packets for accuracy and completeness. Key data from application with complete accuracy. Evaluate the Client to ensure they meet criteria and policies of Heartland Payroll. Determine if all data requirements are present in order to complete an account. Client contact for verification of payroll specific information. Maintain a general knowledge of all Heartland Payroll products. Utilize all resources provided by Heartland Payroll to resolve Sales and Client questions and inquiries in a timely and accurate manner while portraying a professional, courteous and respectful demeanor. Maintain a basic understanding of the Payroll Implementation and Payroll Processing procedures. Stay abreast of all current Payroll boarding procedures, policies and guidelines. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.