Dunhill Professional Search

We are currently seeking customer service/call center representatives to work for our client in support of various government customers. This is an immediate need and this position is 100% TELEWORK! You will be provided a laptop and headset in order to perform your duties - a reliable internet connection and place to work are necessary. Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Job Responsibilities * Supports customer to submit and process transactions * Assists customer with identifying and resolving processing issues and website access inquires * Supports inbound calling, outbound calling, email, web chat and outreach to customers * Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application * Meet Quality Assurance Requirements and other key performance metrics Minimum Qualifications High School Diploma or GED 1-2 years of customer service or public relations experience. Candidates should have call center experience or experience being on the phone and working on a computer at the same time. Experience with MS Office is strongly preferred. Candidates must be US citizens due to background requirements. Other Job Specific Skills * Ability to successfully adapt and perform during times of high call volume. * Ability to provide effective customer service and deal tactfully and courteously with the public. * Strong written and verbal communication skills. * Strong listening ability to interpret and clarify information being provided by customers. * Strong commitment to providing quality service. * Ability to foster a good working relationship and rapport with customers. * Keen attention to detail and accuracy. Bilingual (English & Spanish) candidates are strongly encouraged to apply. - provided by Dice

TS/SCI clearance required Responsibilities: Provide engineering support to the Intelligence and Information Warfare Directorate (I2WD) on Aberdeen Proving Ground, MD Serve as project lead for multiple customer directed threat replications and/or electromechanical prototypes. Perform reverse engineering to develop design package (layout, schematic, Gerber files) of replicated threat devices Serves as project lead for multiple customer directed threat replications and/or electromechanical prototypes. Perform reverse engineering to develop design package (layout, schematic, Gerber files) of replicated threat devices. Develop technical package for replicated devices to include operating instructions, build instructions, testing instructions, and V&V tracking. Perform prototype design from customer requirements and develop associated design and technical packages. Utilize benchtop test equipment to perform Verification and Validation (V&V) on replicated devices and prototype designs. Perform all functional duties independently. Collaborate with Electronics Technician/assembler resolve design and documentation discrepancies. Collaborate with Mechanical Engineer to ensure cohesive electro-mechanical design and integration. Responsible for the sourcing, acquisition, and tracking of all required components for each assigned project. Qualifications: TS/SCI clearance. BS/BA Degree (or) Associates degree and 3 years of experience (OR) High School and 5 years of experience Knowledge of CAD programs for electronic design. Ability to design circuit boards from customer requirements. Skilled in technical writing to include operating instructions, build instructions, and V&V reports. Ability to solder and use hand tools. Understanding of electronic testing and V&V processes. Knowledge of bench-top test equipment. Ability to troubleshoot PCBs. Skilled in written and oral communication. #CJPOST - provided by Dice