Hope Services

Retail Supervisor Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Pay Rate: $18.15 per hour Summary: To supervise front-end operations and assure proper customer service. Retail Supervisor will be responsible for smooth running of the sales floor and proper cash handling. Essential Functions: The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Supervise the floor staff including cashiers, floor clerks and volunteers. 2. Assures proper display of product in order to meet customer expectations. 3. Provides high level of customer service, trains staff to perform quality customer service. 4. Maintains adequate staffing on the floor to meet store demands. 5. Supervises retail associates as assigned, providing ongoing training and support as needed. 6. Leads staff to assure a cooperative work environment for the team. 7. Responsible for scheduling and covering breaks and meals of floor staff. 8. Assures compliance with all building maintenance and safety practices to assure a safe work environment. 9. Performs pricing of materials, assures appropriate documentation and deposit of money collected from local sales. 10. Acts as a mandated abuse reporter. 11. May perform other duties as assigned to assure efficiency of operations. Supervisory Responsibility: Provides training and leadership functions for daily supervision of retail associates. Qualifications Required: Experience working in a retail or clothing store is desirable. Required Knowledge and Skills: 1. Ability to communicate in a positive manner. 2. Ability to read, write and communicate in English. 3. Knowledge of HOPE and ability to communicate information about HOPE 4. Knowledge of what items are acceptable products and what are unwanted items. 5. Ability to supervise others and provide a learning environment. 6. Ability to stand at a work station for long periods 7. Ability to lift and move 40 lb. loads 8. Use of hand trucks and hydraulic lifters and other machinery. Environmental Conditions: Store environment. Constant physical activity, lifting, moving and sorting large loads of materials all day long. May be exposed to dirt and dust. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. Compensation details: 17.75-17.75 Hourly Wage PI247bea50af72-0539

Job Coach Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more! Hope Services is currently hiring Job Coaches for our renowned Community Employment Services program in a variety of settings. The Job Coach provides individualized service to Hope Services clients to assess and remediate personal and social barriers, which inhibit success in community settings. May also provide job-site training and intervention as assigned for Hope Services clients placed in community employment settings and work closely with clients and employers to determine job training goals and ongoing success. Assures quality of services provided are consistent with Hope Services mission and values. Pay Rate: $21.25 per hour Principle Responsibilities of the Job Coach: 1. Provides needed supports to assure client success in employment placements. Evaluation, training, goal setting and follow-up services for successful job retention. 2. Acts as a liaison with the employer, providing training and supports, consultation on employment related issues for success of long term employment. 3. Acts as a program monitor to assigned clients, provides advocacy and referrals as needed. Assists clients with accommodations and ADA related issues. 4. Complies with employer policies and procedures while assigned to their locations. 5. Represents the Agency in the community. Maintains a professional relationship with family members, employers, and funding sources. 6. Completes all required reports and documentation, maintains complete and accurate case files, conducts annual and semi-annual meetings, prepares individualized service plans. 7. Assures compliance with Agency and departmental safety and confidentiality standards. 8. Works independently in the community, develops and implements instructional plans, social skill training and provides interventions as needed. 9. Works in a variety of settings and assignments as needed to accommodate changing needs and or requests by contracting employers, including hours of work and location. 10. Performs task analysis and time studies for wage evaluations as required by DOL. 11. Acts as a mandated abuse reporter. 12. May perform other duties as assigned to assure the efficiency of the program. Minimum Qualifications for the Job Coach position: The Job Coach should possess a High School diploma, G.E.D. or equivalent plus one year of related experience or an approved combination of education and work experience. Clear driving record and a valid Driver's License. Knowledge, Skills and Abilities for the Job Coach position: 1 Ability to understand and relate to individuals with disabilities, their families, the community and HOPE personnel. 2. Flexibility in scheduling of work hours, location and type of assignments within the greater service region. 3. Ability to observe, evaluate, document and communicate verbally and in writing. 4. Ability to accept supervision and work cooperatively as a team member with all Employment Services staff as well as with the client and employers. 5. Ability to teach good work habits and social skills to individuals with developmental disabilities in a variety of settings. 6. Ability to utilize critical thinking skills in decision making situations, good organizational and record keeping skills, and good independent judgment. 7. Basic computer knowledge. 8. Ability to perform all duties associated with time study development 9. Knowledge and commitment to the principles and concepts of normalization. 10. Ability to be flexible with scheduling and prioritization of tasks. 11. Ability to transport self and clients to multiple employer locations as needed. Physical & Environmental Conditions Extensive amount of time driving and transporting clients in the local community, standing and walking. Exposure to dust, noise, pollens and various weather conditions; writing and computer work; use of machinery in a production environment as well as large equipment at employer locations. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PI74c6763bf5-

Assistant Store Manager Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Pay Rate: $21.00 per hour Purpose: To supervise front-end operations and assure appropriate handling of incoming merchandise. Manage the sales floor staff for excellent customer service and teamwork. Principle Responsibilities: The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Acts as back up to Retail Manager, fulfilling all daily responsibilities as assigned. 2. Supervise the processing of all incoming product into specific categories as prescribed by Retail Management. 3. Assures quality control of product in order to maintain highest product quality and meet customer expectations. 4. Provides high level of customer service, trains staff to perform quality customer service. 5. Maintains adequate staffing to meet store demands. 6. Supervises retail associates as assigned, providing ongoing training and support as needed. 7. Leads staff to assure a cooperative work environment for the team. 8. Assures compliance with all building maintenance and safety practices to assure a safe work environment. 9. Performs pricing of materials, assures appropriate documentation and deposit of money collected from local sales. 10. Acts as a mandated abuse reporter. 11. May perform other duties as assigned to assure efficiency of operations. Minimum Qualifications: Experience working in a retail or clothing store is desirable. Reports To: Retail Store Manager Supervisory Responsibility: Provides training and leadership functions for daily supervision of retail associates. Required Knowledge, Skills and Abilities: 1. Ability to communicate in a positive manner. 2. Ability to document and complete daily book keeping. 3. Ability to read, write and communicate in English. 4. Knowledge of HOPE and ability to communicate information about HOPE 5. Knowledge of what items are acceptable products and what are unwanted items. 6. Ability to supervise others and provide a learning environment. 7. Ability to stand at a work station for long periods 8. Ability to lift and move 40 lb. loads 9. Use of hand trucks and hydraulic lifters and other machinery. Environmental Conditions: Store environment. Constant physical activity, lifting, moving and sorting large loads of materials all day long. May be exposed to dirt and dust. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. Compensation details: 21-21 Hourly Wage PI7cac7f59cade-7440

Program Coordinator Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Salary Range: $5,720.00 - $5,902.00 per month commensurate with experience and qualifications Purpose: Provides resources support and training to staff and clients to facilitate agency, program, and consumer goals. Supervision, hiring and training staff, budgeting and contract fulfillment, and assignments to perform or discharge special projects in areas of responsibility. Ensures maintenance of equipment, ordering of supplies, inventory and quality of service. Principle Responsibilities: The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Assures adequate program staffing through scheduling, recruitment, hiring, and orientation of direct service, substitute and volunteer staff as assigned. Provides all aspects of supervision, evaluation, and training of staff. 2. Acts as a resource for rehabilitation, program development, community based employment and activities, acts as a liaison between program services and the community. 3. Provides oversight of daily operations and services including case management, communications, and advocacy, assures quality services are provided in timely manner. 4. Assures timely communications with persons served, families, care providers, funding sources, staff, management and community. 5. Participates in the development and implementation of the Agency planning effort including departmental budgeting, policies and procedures, and the implementation of Agency goals. 6. Oversees accuracy and timeliness of billing, payroll, funding, DOL compliance, inventories, training records, and various internal and external reports. 7. Conducts tours, presentations and client intakes. 8. Assures compliance with all safety regulations. 9. In the absence of a manager, if assigned, may act in that capacity. 10. Provides direct service in program operations as needed to assure adequate staffing ratios. 11. Acts as a mandated abuse reporter. 12. May perform special projects or other duties as assigned to assure the efficiency of the program. Minimum Qualifications: Bachelor's degree or equivalent plus three years of related experience working with people with disabilities in a rehabilitation environment. Reports To: Manager Supervisory Responsibility: yes Required knowledge, Skills and Abilities: 1. Proficiency in MS Word, Excel, database and spreadsheet 2. Ability to communicate effectively and provide excellent customer service 3. Ability to facilitate systems and checks to assure delivery of quality service and product to internal and external customers 4. Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health and client rights 5. Ability to observe, evaluate, document and communicate verbally and in writing 6. Knowledge of rehabilitation and program development Environmental Conditions: Constant movement around service area, and travel into the community. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Exposure to outdoor weather and environmental conditions. Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PI1962bc36fd07-9602

Independent Living Skills Trainer - Part-time Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Pay Rate: $21.75 per hour Summary Provides individualized service to HOPE clients to assess and remediate barriers, which inhibit successful integration into the community. May also provide travel and or in-home training and intervention as assigned for HOPE clients place in community employment settings. Work closely with clients and families to determine training goals and ongoing success. Essential Functions The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Provides 1:1 assessment, training and follow up in the consumers home and community as identified in their ISP (Individual Service Plan). 2. Provides travel destination training for clients. 3. Assure compliance with safety and confidentiality standards. 4. Acts as a program monitor for assigned clients. Complete required forms and accountability documentation, incident reports, case recordings, termination, client attendance, billing, floor files, and other required documentation. 5. Performs task analysis and time studies for wage evaluations as required by DOL. 6. Assess and document client progress, performs quality control. 7. Maintains all assigned client case records. Participates in case reviews and goal planning. Schedule transportation, prepare required documentation, reporting. 8. Responsible for maintaining a professional relationship with consumers, parents, care providers, co-workers and appropriate others. Represents HOPE in the community. 9. Acts as advocate on behalf of clients served, providing intervention and consultation as needed. 10. Acts as a mandated abuse reporter. 11. Perform other duties, as assigned, to assure efficiency of program services. Qualifications Required High School diploma, G.E.D. or equivalent, plus one year of related experience working with people with disabilities in a rehabilitation environment. Required Knowledge and Skills 1. Interest and ability to understand and relate with adults who have developmental/ multiple disabilities. 2. Ability to relate in a positive and constructive manner with clients, their families, the community and staff members. 3. Ability to accept supervision and work cooperatively as a team member with all Supported Living/Mobility and other Agency personnel. 4. Ability to observe, evaluate, document and communicate verbally and in writing, client performance and social behavior. 5. Knowledge and understanding of physical and mental disabilities, alternative communication systems and assistive technology. 6. Utilization of critical thinking skills in decision making situations, good organizational and record keeping skills. 7. Maintain valid CPR and First Aid certification. 8. Knowledge and commitment to the principles and concepts of normalization and a commitment to enhance community integration of adults with developmental disabilities 9. Flexible, positive and cooperative approach to scheduling and task prioritization in a consumer-driven environment. Environmental Conditions Extensive amount of time traveling in the local community, standing and walking. Exposure to dust, noise, pollens and various weather conditions; writing and computer work; use of variety of alternative transportation modes. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. Compensation details: 21.75-21.75 Hourly Wage PI15280fbb057f-8705

Independent Living Skills Trainer Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Pay Rate: $21.75 per hour This position works within all of Santa Clara County Summary Provides individualized service to HOPE clients to assess and remediate barriers, which inhibit successful integration into the community. May also provide travel and or in-home training and intervention as assigned for HOPE clients place in community employment settings. Work closely with clients and families to determine training goals and ongoing success. Essential Functions The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Provides 1:1 assessment, training and follow up in the consumers home and community as identified in their ISP (Individual Service Plan). 2. Provides travel destination training for clients. 3. Assure compliance with safety and confidentiality standards. 4. Acts as a program monitor for assigned clients. Complete required forms and accountability documentation, incident reports, case recordings, termination, client attendance, billing, floor files, and other required documentation. 5. Performs task analysis and time studies for wage evaluations as required by DOL. 6. Assess and document client progress, performs quality control. 7. Maintains all assigned client case records. Participates in case reviews and goal planning. Schedule transportation, prepare required documentation, reporting. 8. Responsible for maintaining a professional relationship with consumers, parents, care providers, co-workers and appropriate others. Represents HOPE in the community. 9. Acts as advocate on behalf of clients served, providing intervention and consultation as needed. 10. Acts as a mandated abuse reporter. 11. Perform other duties, as assigned, to assure efficiency of program services. Qualifications Required High School diploma, G.E.D. or equivalent, plus one year of related experience working with people with disabilities in a rehabilitation environment. Required Knowledge and Skills 1. Interest and ability to understand and relate with adults who have developmental/ multiple disabilities. 2. Ability to relate in a positive and constructive manner with clients, their families, the community and staff members. 3. Ability to accept supervision and work cooperatively as a team member with all Supported Living/Mobility and other Agency personnel. 4. Ability to observe, evaluate, document and communicate verbally and in writing, client performance and social behavior. 5. Knowledge and understanding of physical and mental disabilities, alternative communication systems and assistive technology. 6. Utilization of critical thinking skills in decision making situations, good organizational and record keeping skills. 7. Maintain valid CPR and First Aid certification. 8. Knowledge and commitment to the principles and concepts of normalization and a commitment to enhance community integration of adults with developmental disabilities 9. Flexible, positive and cooperative approach to scheduling and task prioritization in a consumer-driven environment. Environmental Conditions Extensive amount of time traveling in the local community, standing and walking. Exposure to dust, noise, pollens and various weather conditions; writing and computer work; use of variety of alternative transportation modes. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PI5a32c442891f-0094

Manager - Programs Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Salary Range: $5,980.00 - $8,755.00 per month commensurate with experience and qualifications Summary Manages the full functions of the Employment Media & Community Connections and Supported Employment programs. Provide multiple services to consumers at multiple locations. Supervision and staff development, program planning, and implementation to meet agency, program and consumer goals. Develop community awareness and facilitate inclusion of persons with disabilities into the community. Provides budget development, fiscal management, and grant management. Essential Functions The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Provide leadership in program and business development. Write service designs; make recommendations for new businesses, programs and services. 2. Develop and manage departmental budgets for assigned services or programs. Monitor and analyze monthly reports of income and expense to assure targets are maintained. 3. Oversee all personnel actions including hiring, evaluation, training, discipline and terminations. Provide training, development, and orientation of staff. 4. Oversee and assure quality of service and business operations of home department as well as external business operations as assigned or developed in service center jurisdiction. Manage special projects. 5. Develop and maintain external relationships with funders, families and other agencies/businesses. Conduct tours and perform presentations as needed. 6. Attend management, board and committee meetings, directs regular departmental staff meetings. May lead Agency wide task force or special projects. 7. Assures compliance with Agency policies and procedures, and Agency wide safety programs. Leads the implementation of the program safety program. 8. Acts as a resource for other programs/departments, staff and the community in area of concentration and /or expertise. 9. Develops program manuals, brochures and publications. 10. Provides direct service in program operations as needed to assure adequate staffing ratios. 11. Acts as a mandated abuse reporter. 12. Performs other duties as assigned to assure efficiency of program. Qualifications Required Bachelors Degree in human services plus four years of supervisory experience working with people with disabilities in a rehabilitation environment, or an approved equivalent combination of experience and education. Some positions may require specific credentials, certification and/or license. Required Knowledge and Skills 1. Proficiency in MS Word, Excel, database and spreadsheet 2. Ability to communicate effectively, both verbal and in writing, and provide excellent customer service. 3. Ability to provide leadership, guidance and direction toward program and agency goals and vision, and facilitate quality delivery of services and products to a wide range of internal and external customers. 4. Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health and client rights 5. Knowledge of relevant legislation and regulations. 6. Knowledge of rehabilitation and program development, relevant legislation, rules and regulations. 7. Ability to work independently and as a team member, relate to individuals with disabilities and their families, represent HOPE in the social, business and community environment in which the agency functions. Environmental Conditions An enclosed office environment. Considerable amount of time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Some exposure to outdoor weather conditions. Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PI509e96aead3f-0913

Program Coordinator - Federal Contract Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Salary Range: $5,859.00 - $6,414.75 per month commensurate with experience and qualifications Purpose: Provides resources support and training to staff and clients to facilitate agency, program, and consumer goals. Supervision, hiring and training staff, budgeting and contract fulfillment, and assignments to perform or discharge special projects in areas of responsibility. Ensures maintenance of equipment, ordering of supplies, inventory and quality of service. Principle Responsibilities: The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Assures adequate program staffing through scheduling, recruitment, hiring, and orientation of direct service, substitute and volunteer staff as assigned. Provides all aspects of supervision, evaluation, and training of staff. 2. Acts as a resource for rehabilitation, program development, community based employment and activities, acts as a liaison between program services and the community. 3. Provides oversight of daily operations and services including case management, communications, and advocacy, assures quality services are provided in timely manner. 4. Assures timely communications with persons served, families, care providers, funding sources, staff, management and community. 5. Participates in the development and implementation of the Agency planning effort including departmental budgeting, policies and procedures, and the implementation of Agency goals. 6. Oversees accuracy and timeliness of billing, payroll, funding, DOL compliance, inventories, training records, and various internal and external reports. 7. Conducts tours, presentations and client intakes. 8. Assures compliance with all safety regulations. 9. In the absence of a manager, if assigned, may act in that capacity. 10. Provides direct service in program operations as needed to assure adequate staffing ratios. 11. Acts as a mandated abuse reporter. 12. May perform special projects or other duties as assigned to assure the efficiency of the program. Minimum Qualifications: Bachelor's degree or equivalent plus three years of related experience working with people with disabilities in a rehabilitation environment. Reports To: Manager Supervisory Responsibility: yes Required knowledge, Skills and Abilities: 1. Proficiency in MS Word, Excel, database and spreadsheet 2. Ability to communicate effectively and provide excellent customer service 3. Ability to facilitate systems and checks to assure delivery of quality service and product to internal and external customers 4. Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health and client rights 5. Ability to observe, evaluate, document and communicate verbally and in writing 6. Knowledge of rehabilitation and program development Environmental Conditions: Constant movement around service area, and travel into the community. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Exposure to outdoor weather and environmental conditions. Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PI90a38f5e5-

Life Coach, Tailored Day Services Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more! Pay Rate: $21.75 per hour Summary Provides individualized support to consumers to identify barriers, create community participation and develop methods for accessing activities and services in community settings. Activities and services are defined by the consumer and his or her Person-Centered Plan and Individualized Personal Plan. Essential Functions The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Provide individual support in the home or community setting as identified in the consumers Individualized Personal Plan. 2. Work closely with family members to identify needs and develop plans. 3. Develop opportunities for consumers to participate as valued and contributing members of the community. Facilitate positive interactive experiences within community settings. 4. Facilitate and develop activities to build relationships, skills, and experience in the community. Travel with and/or transport client throughout the local community. 5. Develop and expand consumer participation in typical and generic community activities chosen by the consumer, transport the consumer to various community locations. 6. Act as advocate on behalf of consumers served. 7. Complete required forms and accountability documentation, incident reports, case recordings, IPPs and other required documentation. 8. Maintain a professional relationship with consumers, family members, coworkers and others. Represent HOPE in the community in a professional manner. 9. Implement behavioral intervention plan when needed to assure consumer safety and promote learning. Coordinates consumer programming with Centers activities, services, and staff. 10. Adheres to safety agency practices and policies. 11. Acts as a mandated abuse reporter. 12. Perform other duties as assigned, to assure efficiency of program services. Qualifications Required 4 year degree preferred, plus one year of related experience working with people with disabilities, or an approved combination of experience and education. Possession of a valid California drivers license and clear driving record. CPR/First-aid Certification (Hope can provide the training, if needed) Required Knowledge and Skills 1. A belief that all people are valued members of the community. 2. An understanding of the principles of normalization and commitment to community integration. 3. Ability to work independently and cooperatively as a member of the team. 4. Excellent communication and documentation skills including use of computerized word program and data base. 5. Knowledge and understanding of alternative communication systems and assistive technology. 6. CPR and First Aid certification. Must be able to respond to first aid injuries, and perform Heimlich and CPR when alone with consumers in the community. 7. Positive and cooperative attitude toward a consumer driven service system working with developmentally disabled adults. 8. Ability to be flexible with scheduling and work in a consumer driven environment 9. Strong interpersonal skills. Ability to work with a diverse population. Environmental Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to engage in extensive travel around town and in the consumer community; driving and use of public transportation where possible; exposure to climatic conditions, heat, cold, humidity, dampness, sun, pollens; lifting/carrying supplies for consumers to and from locations, walking, standing, pushing/pulling equipment and wheelchairs, visual/auditory acuity while supporting consumer in the community; position is community based and in local and consumer home community, climbing stairs to reach the consumer is occasionally necessary; work alone as well as closely with others, sitting for periods of time in meetings and use of office environment; produce work on computers/office equipment. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PIb980f09e5-

Job Coach II Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Pay Rate: $21.75 - $22.19/hour commensurate with experience and qualifications Summary The Job Coach II acts as a floater delivering service at various worksites. Provides individualized service to HOPE clients to assess and remediate personal and social barriers, which inhibit success in community settings. May also provide job-site training and intervention as assigned for HOPE clients place in community employment settings and work closely with clients and employers to determine job training goals and ongoing success. Essential Functions The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Takes a lead role in providing job and skill training for HOPE clients working in the community, provides support and on the job training for other job coaches. 2. Implements start-up projects and services, provides support for new locations. 3. Provides needed supports to assure client success in employment placements. May work varied hours depending on client and program needs. Evaluation, training, goal setting and follow-up services for successful job retention. 4. Acts as a liaison with the employer, providing training and supports, consultation on employment related issues for success of long-term employment. 5. An act as a program monitor to assigned clients and provides advocacy and referrals as needed. Assists clients with accommodations and ADA related issues. 6. Represents the Agency in the community. Maintains a professional relationship with family members, employers, and funding sources. Complies with employer policies and procedures while assigned to their locations 7. Completes all required reports and documentation, maintains complete and accurate case files, conducts annual and semi-annual meetings, and prepares individualized service plans. 8. Assures compliance with Agency and departmental safety and confidentiality standards. 9. Works independently in the community, develops and implements instructional plans, social skill training and provides interventions as needed. 10. Works in a variety of settings and assignments as needed to accommodate changing needs and or requests by contracting employers, including hours of work and location. 11. Performs task analysis and time studies for wage evaluations as required by DOL. 12. Acts as a mandated abuse reporter. 13. May perform other duties as assigned to assure the efficiency of the program. Qualifications Required High School diploma, G.E.D. or equivalent plus two years of related experience working with people with disabilities in a rehabilitation environment. One of those two years of experience will be as a job coach. Required Knowledge and Skills 1. Ability to understand and relate to individuals with disabilities, their families, the community and HOPE personnel. 2. Flexibility in scheduling of work hours, location and type of assignments within the greater service region. 3. Ability to observe, evaluate, document and communicate verbally and in writing. 4. Ability to accept supervision and work cooperatively as a team member with all Employment Services staff as well as with the client and employers. 5. Ability to teach good work habits and social skills to individuals with developmental disabilities. 6. Ability to utilize critical thinking skills in decision making situations, good organizational and record keeping skills, and good independent judgment. 7. Basic computer knowledge. 8. Knowledge and understanding of time study development 9. Knowledge and commitment to the principles and concepts of normalization. 10. Ability to be flexible with scheduling and prioritization of tasks. Environmental Conditions Extensive travel in the community, providing physical and vocational training supports to the consumer in community based placement. Exposure to outdoor weather, dust and pollens. In the consumers employment setting, will be exposed to a variety of retail, production, and manufacturing environments and elements. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. Compensation details: 21.25-21.25 Hourly Wage PI902364cd79c9-5180

Job Coach, On-Call Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more! Pay Rate: $21.25 per hour Purpose: Provides individualized service to HOPE clients to assess and remediate personal and social barriers, which inhibit success in community settings. May also provide job-site training and intervention as assigned for HOPE clients place in community employment settings and work closely with clients and employers to determine job training goals and ongoing success. Assures quality of services provided, are consistent with HOPEs mission and values. Principle Responsibilities: The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Provides needed supports to assure client success in employment placements. Evaluation, training, goal setting and follow-up services for successful job retention. 2. Acts as a liaison with the employer, providing training and supports, consultation on employment related issues for success of long term employment. 3. Acts as a program monitor to assigned clients, provides advocacy and referrals as needed. Assists clients with accommodations and ADA related issues. 4. Complies with employer policies and procedures while assigned to their locations. 5. Represents the Agency in the community. Maintains a professional relationship with family members, employers, and funding sources. 6. Completes all required reports and documentation, maintains complete and accurate case files, conducts annual and semi-annual meetings, prepares individualized service plans. 7. Assures compliance with Agency and departmental safety and confidentiality standards. 8. Works independently in the community, develops and implements instructional plans, social skill training and provides interventions as needed. 9. Works in a variety of settings and assignments as needed to accommodate changing needs and or requests by contracting employers, including hours of work and location. 10. Performs task analysis and time studies for wage evaluations as required by DOL. 11. Acts as a mandated abuse reporter. 12. May perform other duties as assigned to assure the efficiency of the program. Minimum Qualifications: High School diploma, G.E.D. or equivalent plus one year of related experience working with people with disabilities in a rehabilitation environment. Clear driving record and a valid Driver's License. Knowledge, Skills and Abilities 1 Ability to understand and relate to individuals with disabilities, their families, the community and HOPE personnel. 2. Flexibility in scheduling of work hours, location and type of assignments within the greater service region. 3. Ability to observe, evaluate, document and communicate verbally and in writing. 4. Ability to accept supervision and work cooperatively as a team member with all Employment Services staff as well as with the client and employers. 5. Ability to teach good work habits and social skills to individuals with developmental disabilities in a variety of settings. 6. Ability to utilize critical thinking skills in decision making situations, good organizational and record keeping skills, and good independent judgment. 7. Basic computer knowledge. 8. Ability to perform all duties associated with time study development 9. Knowledge and commitment to the principles and concepts of normalization. 10. Ability to be flexible with scheduling and prioritization of tasks. 11. Ability to transport self and clients to multiple employer locations as needed. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PIfedbed947ef1-2301

Job Coach - On-Call Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Hope Services is currently hiring On-Call Job Coaches for our renowned Community Employment Services program. The on-call Job Coach provides individualized service to Hope Services clients to assess and remediate personal and social barriers, which inhibit success in community settings. May also provide job-site training and intervention as assigned for Hope Services clients placed in community employment settings and work closely with clients and employers to determine job training goals and ongoing success. Assures quality of services provided are consistent with Hope Services mission and values. Pay Rate: $21.25 per hour Schedule: Varies (Days, Evenings) On-Call Job Coach - Principle Responsibilities 1. Provides needed supports to assure client success in employment placements. Evaluation, training, goal setting and follow-up services for successful job retention. 2. Acts as a liaison with the employer, providing training and supports, consultation on employment related issues for success of long term employment. 3. Acts as a program monitor to assigned clients, provides advocacy and referrals as needed. Assists clients with accommodations and ADA related issues. 4. Complies with employer policies and procedures while assigned to their locations. 5. Represents the Agency in the community. Maintains a professional relationship with family members, employers, and funding sources. 6. Completes all required reports and documentation, maintains complete and accurate case files, conducts annual and semi-annual meetings, prepares individualized service plans. 7. Assures compliance with Agency and departmental safety and confidentiality standards. 8. Works independently in the community, develops and implements instructional plans, social skill training and provides interventions as needed. 9. Works in a variety of settings and assignments as needed to accommodate changing needs and or requests by contracting employers, including hours of work and location. 10. Performs task analysis and time studies for wage evaluations as required by DOL. 11. Acts as a mandated abuse reporter. 12. May perform other duties as assigned to assure the efficiency of the program. Minimum Qualifications The Job Coach should possess a High School diploma, G.E.D. or equivalent plus one year of related experience. Clear driving record and a valid Driver's License. Knowledge, Skills and Abilities 1 Ability to understand and relate to individuals with disabilities, their families, the community and HOPE personnel. 2. Flexibility in scheduling of work hours, location and type of assignments within the greater service region. 3. Ability to observe, evaluate, document and communicate verbally and in writing. 4. Ability to accept supervision and work cooperatively as a team member with all Employment Services staff as well as with the client and employers. 5. Ability to teach good work habits and social skills to individuals with developmental disabilities in a variety of settings. 6. Ability to utilize critical thinking skills in decision making situations, good organizational and record keeping skills, and good independent judgment. 7. Basic computer knowledge. 8. Ability to perform all duties associated with time study development 9. Knowledge and commitment to the principles and concepts of normalization. 10. Ability to be flexible with scheduling and prioritization of tasks. 11. Ability to transport self and clients to multiple employer locations as needed. Physical & Environmental Conditions Extensive amount of time driving and transporting clients in the local community, standing and walking. Exposure to dust, noise, pollens and various weather conditions; writing and computer work; use of machinery in a production environment as well as large equipment at employer locations. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PI4b726c34cbc7-2155

Job Coach Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more! Pay Rate: $21.25 per hour Purpose: Provides individualized service to HOPE clients to assess and remediate personal and social barriers, which inhibit success in community settings. May also provide job-site training and intervention as assigned for HOPE clients place in community employment settings and work closely with clients and employers to determine job training goals and ongoing success. Assures quality of services provided, are consistent with HOPE's mission and values. Principle Responsibilities: The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: 1. Provides needed supports to assure client success in employment placements. Evaluation, training, goal setting and follow-up services for successful job retention. 2. Acts as a liaison with the employer, providing training and supports, consultation on employment related issues for success of long term employment. 3. Acts as a program monitor to assigned clients, provides advocacy and referrals as needed. Assists clients with accommodations and ADA related issues. 4. Complies with employer policies and procedures while assigned to their locations. 5. Represents the Agency in the community. Maintains a professional relationship with family members, employers, and funding sources. 6. Completes all required reports and documentation, maintains complete and accurate case files, conducts annual and semi-annual meetings, prepares individualized service plans. 7. Assures compliance with Agency and departmental safety and confidentiality standards. 8. Works independently in the community, develops and implements instructional plans, social skill training and provides interventions as needed. 9. Works in a variety of settings and assignments as needed to accommodate changing needs and or requests by contracting employers, including hours of work and location. 10. Performs task analysis and time studies for wage evaluations as required by DOL. 11. Acts as a mandated abuse reporter. 12. May perform other duties as assigned to assure the efficiency of the program. Minimum Qualifications: High School diploma, G.E.D. or equivalent plus one year of related experience working with people with disabilities in a rehabilitation environment. Clear driving record and a valid Driver's License. Knowledge, Skills and Abilities 1 Ability to understand and relate to individuals with disabilities, their families, the community and HOPE personnel. 2. Flexibility in scheduling of work hours, location and type of assignments within the greater service region. 3. Ability to observe, evaluate, document and communicate verbally and in writing. 4. Ability to accept supervision and work cooperatively as a team member with all Employment Services staff as well as with the client and employers. 5. Ability to teach good work habits and social skills to individuals with developmental disabilities in a variety of settings. 6. Ability to utilize critical thinking skills in decision making situations, good organizational and record keeping skills, and good independent judgment. 7. Basic computer knowledge. 8. Ability to perform all duties associated with time study development 9. Knowledge and commitment to the principles and concepts of normalization. 10. Ability to be flexible with scheduling and prioritization of tasks. 11. Ability to transport self and clients to multiple employer locations as needed. Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us Visit to find out more about us and the people we serve. Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status. PId8d668222eec-7910