Rotech Healthcare Inc.
Elmhurst, Illinois
About Rotech Join a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.Explore more about our mission and services at Overview and Responsibilities Customer Service Representative - Home Healthcare Intake & Insurance VerificationJob SummaryRotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day. You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.In the State of IL this position pays between $17.99/hr. - $20/hr. depending on related experience plus bonus opportunity.Essential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)Ability to work cooperatively with others.Assist with office operations including supply monitoring, deposits, and batch reporting.Collaborate with outside agencies to resolve patient issues and ensure continuity of with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.Coordinate documentation and service setup for respiratory products and medical equipment.Deal politely with patients and referral sources.Maintain organized records and referral logs in compliance with JCAHO and company standards.Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).Manage several tasks at once.May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.Predictable and regular attendance (arrive to work on time).Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.Provide technical assistance and support for walk-in and retail equipment requests.Performs other duties as assigned.Why Join Rotech? Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation, benefits, and employee recognition programs.Ready to help patients get the care they need at home? Apply today and join a team that puts people first. Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or Experience High school diploma or GED equivalent, requiredPreferred Education and/or Experience One year of related work experience, preferred Experience in home healthcare, medical billing, or patient intake (preferred). Familiarity with insurance verification and reimbursement practices. Knowledge of medical terminology and durable medical equipment is a plus.Skills and Competencies Ability to interpret and respond to various forms of communication (verbal, written, visual) Capable of working independently and collaboratively within a team Demonstrated problem-solving, time management, and organizational skills Excellent verbal and written communication skills in English Maintain confidentiality and handle sensitive information with discretion Strong attention to detail and ability to multi-task effectivelyMachines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tabletPhysical Demands Ability to lift and carry office and patient equipment (minimum 35 lbs) May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations Must be able to sit, stand, walk, talk, and listen for extended periods Regular contact with patients and equipment may involve exposure to contagious pathogens Requires close vision for reading small print on screens and paperwork Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commissionfor Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement(as applicable) Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsMake the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, . All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
About Rotech Join a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.Explore more about our mission and services at Overview and Responsibilities Customer Service Representative - Home Healthcare Intake & Insurance VerificationJob SummaryRotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day. You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.In the State of IL this position pays between $17.99/hr. - $20/hr. depending on related experience plus bonus opportunity.Essential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)Ability to work cooperatively with others.Assist with office operations including supply monitoring, deposits, and batch reporting.Collaborate with outside agencies to resolve patient issues and ensure continuity of with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.Coordinate documentation and service setup for respiratory products and medical equipment.Deal politely with patients and referral sources.Maintain organized records and referral logs in compliance with JCAHO and company standards.Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).Manage several tasks at once.May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.Predictable and regular attendance (arrive to work on time).Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.Provide technical assistance and support for walk-in and retail equipment requests.Performs other duties as assigned.Why Join Rotech? Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation, benefits, and employee recognition programs.Ready to help patients get the care they need at home? Apply today and join a team that puts people first. Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or Experience High school diploma or GED equivalent, requiredPreferred Education and/or Experience One year of related work experience, preferred Experience in home healthcare, medical billing, or patient intake (preferred). Familiarity with insurance verification and reimbursement practices. Knowledge of medical terminology and durable medical equipment is a plus.Skills and Competencies Ability to interpret and respond to various forms of communication (verbal, written, visual) Capable of working independently and collaboratively within a team Demonstrated problem-solving, time management, and organizational skills Excellent verbal and written communication skills in English Maintain confidentiality and handle sensitive information with discretion Strong attention to detail and ability to multi-task effectivelyMachines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tabletPhysical Demands Ability to lift and carry office and patient equipment (minimum 35 lbs) May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations Must be able to sit, stand, walk, talk, and listen for extended periods Regular contact with patients and equipment may involve exposure to contagious pathogens Requires close vision for reading small print on screens and paperwork Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commissionfor Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement(as applicable) Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsMake the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, . All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Rotech Healthcare Inc.
Murray, Kentucky
About Rotech Join a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.Explore more about our mission and services at Overview and Responsibilities SummaryWe are seeking a dedicated Customer Support Specialist to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.Pay starting at $15.25 plus a Quarterly Bonus opportunity Sleep Central team: Mon-Fri 8am - 5pmEssential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Brings ideas for process or efficiency improvements to supervisor Builds relationships with locations, field management, patients and referral sources Collects co-pays and deductible amounts Conducts insurance verification and eligibility for services/products Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines Maintains accuracy and quality control throughout patient contact and data entry Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork Obtains authorization and qualification documentation Prepares complete and accurate files for Billing Department Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction Processes work orders to field locations and coordinates timely fulfillment of products and services ordered Provides product/service information and educationby answering questions, offering assistance Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies Works extensively with eIntake proprietary system Performs other duties as assigned Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or Experience High school diploma or GED equivalent, requiredPreferred Education and/or Experience Experience with medical equipment, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in healthcare administration, patient intake, or insurance verification, preferred One year of related work experience, preferred Medical terminology, preferredSkills and Competencies Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a teamMachines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tabletPhysical Demands Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commissionfor Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement(as applicable) Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsMake the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, . All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
About Rotech Join a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.Explore more about our mission and services at Overview and Responsibilities SummaryWe are seeking a dedicated Customer Support Specialist to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.Pay starting at $15.25 plus a Quarterly Bonus opportunity Sleep Central team: Mon-Fri 8am - 5pmEssential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Brings ideas for process or efficiency improvements to supervisor Builds relationships with locations, field management, patients and referral sources Collects co-pays and deductible amounts Conducts insurance verification and eligibility for services/products Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines Maintains accuracy and quality control throughout patient contact and data entry Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork Obtains authorization and qualification documentation Prepares complete and accurate files for Billing Department Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction Processes work orders to field locations and coordinates timely fulfillment of products and services ordered Provides product/service information and educationby answering questions, offering assistance Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies Works extensively with eIntake proprietary system Performs other duties as assigned Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or Experience High school diploma or GED equivalent, requiredPreferred Education and/or Experience Experience with medical equipment, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in healthcare administration, patient intake, or insurance verification, preferred One year of related work experience, preferred Medical terminology, preferredSkills and Competencies Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a teamMachines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tabletPhysical Demands Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commissionfor Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement(as applicable) Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsMake the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, . All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.