Crate & Barrel

Maximize company sales growth and profitability by supporting the Store Leader with driving strategic focuses, business goals, and brand alignment with store leaders and associates in partnership with field and corporate leadership in order to deliver an engaging experience to every customer, every time. A Day in the Life of a Senior Assistant Store Leader Manage and direct a team that consists of Assistant Store Leaders and Team Leaders in setting and maintaining sales goals and standards for all associates Support in overseeing the total store operations within Purpose Driven Team, Customer Experience, Retail Profitability, and Customer Focused Operations Evaluate and resolve complex customer service issues, escalating to the Store Leader as needed Accountable to ensuring department is fully staffed at all times by partnering with sales leaders and Store Leader to discuss open roles and develop a strategy to include recruitment, training, and establishing bench Accountable to assessing associate performance and working with sales leaders and Store Leader to create development plans with a focus on promoting internal talent Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all sales associates Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders Achieve established goals, identify and analyze problems, and offer solutions that produce positive results Coach the Assistant Store Leaders and Team Leaders within sales to create individual development plans for all team associates Effectively respond to and resolve all associate relations-related issues, making recommendations on the appropriate level of corrective action ensuring alignment with the Store Leader Communicate with the Store Leader on a regular basis and actively participate in meetings and conference calls Encourage and foster collaboration, cooperation, and co-ownership across all business channels Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates Ensure all customers are provided gracious, quick and efficient service Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication What you'll Bring to the Table Strong communication and interpersonal skills Excellent organizational and time management skills Strong proactive problem solving skills Demonstrated ability to set expectations and hold others accountable Strong delegation skills in support of execution and driving results Proven ability to build a culture focused on success and teamwork Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed We'd love to hear from you if you have 3+ years customer service or retail leadership experience Experience with Microsoft Office, Google applications, computer systems and tablet devices Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekend

As a Sales Associate at Crate & Barrel, you guide customers in discovering pieces that transform their homes, driving sales and achieving SPH goals through your product knowledge, exceptional selling skills, and promotion of loyalty programs. You take pride in maintaining a beautifully presented salesfloor, ensuring signage, product care, and brand standards are upheld. Collaborating with your team, you support new teammate onboarding, foster a welcoming environment, and uphold company policies and safety best practices. A day in the life as a Sales Associate Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork Lead by example and support store management in holding self and others accountable for store profitability and operational excellence Promote the brand by engaging customers in creative activities and demonstrations Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase Engage in, maintain and support store safety standards and training Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed Assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed. What you'll bring to the table Excellent interpersonal skills and ability to build rapport with customers and other associates. General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece. Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning. Engage in, maintain and support store safety standards and training. Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus. We'd love to hear from you if you have Customer service experience preferred Retail experience preferred

Driven and customer-focused, the Team Leader - Design Services & Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader - Design & Trade, you drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments. You oversee the design desk operations-managing sales aids, supplies, mobile sales technology, and brand presentation-while partnering with the Design Coordinator on appointment management and sales aid replenishment. As a mentor and collaborator, you empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance. A day in the life as a Team Leader, Design & Trade Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader Coach associates on exceptional performance and maintain a strong visible presence in the department/work area In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD) Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors What you'll bring to the table Strong communication and interpersonal skills Excellent organizational and time management skills Strong problem solving skills Demonstrated ability to execute and drive results Strong delegation skills Data entry skills Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed. Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed. We'd love to hear from you if you have 1+ years customer service or retail leadership experience Experience with Microsoft Office, Google applications, computer systems and tablet devices Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends