USAA

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2026. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. Relocation assistance is not available for this position. As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handles inbound member calls in a high volume fast-paced contact center environment Utilizes effective communication and probing questions to identify member needs Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources Provides relevant solutions while following written policies and procedures Advises and educates members on digital tools and resources Utilizes critical thinking to determine additional member needs and solutions Demonstrates ability to attract new members and expand relationships with current members through product acquisition Provides exceptional member service by demonstrating empathy, active listening, and professionalism Exemplifies strong time management skills by closely adhering to assigned work schedule Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time Embraces continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma or General Equivalency Diploma required. Up to 1 year of customer service, financial services member contact experience or military experience. Strong interpersonal and communication skills. Ability to prioritize and multi-task, including navigating through multiple business applications. Successful completion of a job-related assessment is required. What sets you apart: US military experience through military service or a military spouse/domestic partner 1 year of customer contact experience in a needs-based sales environment Prior experience in a fast-paced contact center environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Complex Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy. We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position will be based in our Tampa Florida Campuslocations. Relocation assistance is not available for this position. Tasks: Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims. Negotiates liability for comparative negligence (claimant or adverse carrier). Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate. Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability. Analyzes information obtained to establish compliance for regulatory requirements and settlement value. Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges. Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload. Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions. Collaborates and sets expectations with external and internal business partners to facilitate claims resolution. Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. May serve as an informal resource for team members. Applies proficient knowledge of Auto Physical Damage to adjust claims. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Education: High School Diploma or General Equivalency Diploma. Minimum Experience: 2 years of customer service experience. 1 year of experience handling low to moderately complex auto non injury liability claims. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. Experience determining auto liability coverage. Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations. Demonstrated negotiation, investigation, communication, and conflict resolution skills. Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills. Ability to organize, analyze, and effectively determine risk and appropriate response. Successful completion of a job-related assessment may be required. What sets you apart: Bachelor's degree Active Adjuster's License 1-2 years recent multi-vehicle claims liability to include comparative negligence Guidewire Claims Center experience Contract Interpretation experience: Liability & Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage (Part C) Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits Arbitration/Subrogation knowledge US military experience through military service or a military spouse/domestic partner USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.) Compensation range: The salary range for this position is: $ 54,550.00 - $ 92,060.00 . Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a mid-level Bank Credit Risk Analyst position. Uses quantitative methods to identify credit risk, develop and deliver credit strategies, and monitor credit performance for consumer credit portfolios to optimize profitable growth within risk appetite. Mitigate operational and compliance risk inherent in credit strategy. Tracks and monitors internal and external factors impacting credit strategy performance for bank portfolio products. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Applies industry leading practices and analytical skills to identify risks and opportunities within the managed portfolio and translates results into strategic solutions with the delivery of credit risk strategies. Applies critical thinking skills to synthesize analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers. May assist in delivering Bank credit risk strategies across lines of defense by effectively driving analytical projects through analysis of data and processes and clearly communicating insights/recommendations to key stakeholders and leadership. Develops industry knowledge and competitive benchmarking to inform credit strategy development. Uses quantitative analysis based upon internal and external data sources to solve analytical projects. Assists with developing, managing, and presenting comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and escalates the quality and direction of credit performance to appropriate levels of management. Performs financial risk sensitivity analysis. Creates requirements to support the management of credit strategy infrastructure and ensures credit strategies are implemented as intended. Applies programming and analytical techniques to analyze credit data May assist in collaborating with key stakeholders to guide & facilitate teams in the development and implementation of key initiatives. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 2+ years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, and risk assessments; OR an advanced degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline. Developing understanding of banking regulations, risk, and compliance. Solid knowledge of current analytical coding languages, such as SAS, SQL, or Python. Knowledge of federal laws, rules, regulations, and applicable guidance to include: FCRA, Reg B, UDAAP/UDAP, OCC Heightened Standards, OCC CREDIT RISK GUIDANCE. What sets you apart: High Proficiency in SAS and SQL and familiarity with capabilities of BI tools (e.g., Tableau) Experience analyzing credit risk associated with consumer credit or deposit products and identifying root causes of shifts in key portfolio performance measurements Experience recommending changes to underwriting strategies for both new originations and existing account strategies (line increases/decrease, balances transfers, payments, authorizations) to handle credit risk Familiarity with the use of explanatory modeling techniques (difference-in-difference, fixed, and random effects models) Experience preparing presentation materials for executive level audiences US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Profile Summary: Accountable for driving profitable growth and achieving Property & Casualty (P&C) insurance performance targets across assigned state(s) within a geographic region. Leads the development and execution of strategic vision and tactical plans to expand market share and strengthen USAAs product line. Focuses on region and state-specific competitive and financial KPIs to anticipate and react to potential trends. Responsible for driving profitable product and member growth by optimizing the 5Ps (product, pricing, promotion, promise, and place) within established guardrails, while providing steadfast protection for those who serve and their families. Drives state-level P&L performance through ownership and execution of state-level pricing and underwriting (UW) strategies. Responsible for managing the P&L for multiple products, ensuring business plan expectations are achieved, with additional focus on expense management and end-to-end member experience. What You Will Do: Lead strategy and be accountable for P&L across the region for all P&C products ensuring alignment with business plan expectations focusing on growing Membership and driving profitable growth. Develop and execute comprehensive state or regional level market strategies, including products, rates, revenue, bundling strategies, and maintaining a state-specific view of customer / market environment informed by deep market and member insights. Direct strategic pricing adjustments, wielding authority over key pricing levers to optimize market performance, address evolving member needs, and maintain a competitive advantage. Lead the execution of data-driven underwriting strategies, ensuring alignment with national guidelines and state-level P&L goals. Maintain extensive level of understanding of key business trends and performance, financial results, and market dynamics across states and the region (e.g., trends, results, etc.) to inform strategy decision-making. Partner with Government & Industry Relations, Attorney, and Compliance Advisors to manage relationship with local regulatory agencies and industry organizations. Collaborate with key stakeholders including Pricing, Underwriting, Claims, P&C Counsel, Military Affairs, Affinity, Experience and Marketing to drive alignment on financial performance, strategic objectives, and the development of innovative state and regional strategies. Influence enterprise strategy by communicating complex market insights and recommendations to senior leadership and key stakeholders. Lead regular business reviews to align knowledge of state and regional performance. Provide strategic input to national product and product development teams to drive informed decision-making at the national level. Direct the implementation of data-driven pricing strategies, underwriting adjustments, and risk optimization initiatives, balancing national guidelines with state-specific P&L objectives to maximize market performance. Serve as a strategic thought leader on industry standards, competitive intelligence, and benchmark data, maintaining deep expertise in market dynamics to inform enterprise-level decision-making and positioning Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures Minimum Education: Bachelor's degree in business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of relevant property and casualty product management experience to include formulating product strategy to meet P&L objectives or advanced degree in Business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline with 8+ years of related experience. 8+ years of people leadership experience in building, managing, and/or developing high-performing teams. Comprehensive knowledge of insurance products and features, competition, and competitive market conditions. Advanced negotiation and influencing skills, with the ability to resolve complex issues and build consensus across internal and external stakeholders. Demonstrated executive communication skills, including the ability to convey complex strategies and insights to senior leadership, cross-functional teams, and external partner. Demonstrated success in engaging with external regulators and navigating complex regulatory environments to influence outcomes and ensure compliance. Deep understanding of product-related regulations, risk frameworks, and compliance requirements, with the ability to guide strategic decisions within enterprise guardrails. Executive level strategic thinking and business acumen, with a track record of developing and executing strategies that thoughtfully balance industry and competitive dynamics, customer insights and commercial implications. Excellent written and verbal communications; ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done. Compensation range: The salary range for this position is: $224,250 - $403,650 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Profile Summary: Accountable for driving profitable growth and achieving Property & Casualty (P&C) insurance performance targets across assigned state(s) within a geographic region. Leads the development and execution of strategic vision and tactical plans to expand market share and strengthen USAAs product line. Focuses on region and state-specific competitive and financial KPIs to anticipate and react to potential trends. Responsible for driving profitable product and member growth by optimizing the 5Ps (product, pricing, promotion, promise, and place) within established guardrails, while providing steadfast protection for those who serve and their families. Drives state-level P&L performance through ownership and execution of state-level pricing and underwriting (UW) strategies. Responsible for managing the P&L for multiple products, ensuring business plan expectations are achieved, with additional focus on expense management and end-to-end member experience. What You Will Do: Lead strategy and be accountable for P&L across the region for all P&C products ensuring alignment with business plan expectations focusing on growing Membership and driving profitable growth. Develop and execute comprehensive state or regional level market strategies, including products, rates, revenue, bundling strategies, and maintaining a state-specific view of customer / market environment informed by deep market and member insights. Direct strategic pricing adjustments, wielding authority over key pricing levers to optimize market performance, address evolving member needs, and maintain a competitive advantage. Lead the execution of data-driven underwriting strategies, ensuring alignment with national guidelines and state-level P&L goals. Maintain extensive level of understanding of key business trends and performance, financial results, and market dynamics across states and the region (e.g., trends, results, etc.) to inform strategy decision-making. Partner with Government & Industry Relations, Attorney, and Compliance Advisors to manage relationship with local regulatory agencies and industry organizations. Collaborate with key stakeholders including Pricing, Underwriting, Claims, P&C Counsel, Military Affairs, Affinity, Experience and Marketing to drive alignment on financial performance, strategic objectives, and the development of innovative state and regional strategies. Influence enterprise strategy by communicating complex market insights and recommendations to senior leadership and key stakeholders. Lead regular business reviews to align knowledge of state and regional performance. Provide strategic input to national product and product development teams to drive informed decision-making at the national level. Direct the implementation of data-driven pricing strategies, underwriting adjustments, and risk optimization initiatives, balancing national guidelines with state-specific P&L objectives to maximize market performance. Serve as a strategic thought leader on industry standards, competitive intelligence, and benchmark data, maintaining deep expertise in market dynamics to inform enterprise-level decision-making and positioning Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures Minimum Education: Bachelor's degree in business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of relevant property and casualty product management experience to include formulating product strategy to meet P&L objectives or advanced degree in Business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline with 8+ years of related experience. 8+ years of people leadership experience in building, managing, and/or developing high-performing teams. Comprehensive knowledge of insurance products and features, competition, and competitive market conditions. Advanced negotiation and influencing skills, with the ability to resolve complex issues and build consensus across internal and external stakeholders. Demonstrated executive communication skills, including the ability to convey complex strategies and insights to senior leadership, cross-functional teams, and external partner. Demonstrated success in engaging with external regulators and navigating complex regulatory environments to influence outcomes and ensure compliance. Deep understanding of product-related regulations, risk frameworks, and compliance requirements, with the ability to guide strategic decisions within enterprise guardrails. Executive level strategic thinking and business acumen, with a track record of developing and executing strategies that thoughtfully balance industry and competitive dynamics, customer insights and commercial implications. Excellent written and verbal communications; ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done. Compensation range: The salary range for this position is: $224,250 - $403,650 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Profile Summary: Accountable for driving profitable growth and achieving Property & Casualty (P&C) insurance performance targets across assigned state(s) within a geographic region. Leads the development and execution of strategic vision and tactical plans to expand market share and strengthen USAAs product line. Focuses on region and state-specific competitive and financial KPIs to anticipate and react to potential trends. Responsible for driving profitable product and member growth by optimizing the 5Ps (product, pricing, promotion, promise, and place) within established guardrails, while providing steadfast protection for those who serve and their families. Drives state-level P&L performance through ownership and execution of state-level pricing and underwriting (UW) strategies. Responsible for managing the P&L for multiple products, ensuring business plan expectations are achieved, with additional focus on expense management and end-to-end member experience. What You Will Do: Lead strategy and be accountable for P&L across the region for all P&C products ensuring alignment with business plan expectations focusing on growing Membership and driving profitable growth. Develop and execute comprehensive state or regional level market strategies, including products, rates, revenue, bundling strategies, and maintaining a state-specific view of customer / market environment informed by deep market and member insights. Direct strategic pricing adjustments, wielding authority over key pricing levers to optimize market performance, address evolving member needs, and maintain a competitive advantage. Lead the execution of data-driven underwriting strategies, ensuring alignment with national guidelines and state-level P&L goals. Maintain extensive level of understanding of key business trends and performance, financial results, and market dynamics across states and the region (e.g., trends, results, etc.) to inform strategy decision-making. Partner with Government & Industry Relations, Attorney, and Compliance Advisors to manage relationship with local regulatory agencies and industry organizations. Collaborate with key stakeholders including Pricing, Underwriting, Claims, P&C Counsel, Military Affairs, Affinity, Experience and Marketing to drive alignment on financial performance, strategic objectives, and the development of innovative state and regional strategies. Influence enterprise strategy by communicating complex market insights and recommendations to senior leadership and key stakeholders. Lead regular business reviews to align knowledge of state and regional performance. Provide strategic input to national product and product development teams to drive informed decision-making at the national level. Direct the implementation of data-driven pricing strategies, underwriting adjustments, and risk optimization initiatives, balancing national guidelines with state-specific P&L objectives to maximize market performance. Serve as a strategic thought leader on industry standards, competitive intelligence, and benchmark data, maintaining deep expertise in market dynamics to inform enterprise-level decision-making and positioning Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures Minimum Education: Bachelor's degree in business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of relevant property and casualty product management experience to include formulating product strategy to meet P&L objectives or advanced degree in Business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline with 8+ years of related experience. 8+ years of people leadership experience in building, managing, and/or developing high-performing teams. Comprehensive knowledge of insurance products and features, competition, and competitive market conditions. Advanced negotiation and influencing skills, with the ability to resolve complex issues and build consensus across internal and external stakeholders. Demonstrated executive communication skills, including the ability to convey complex strategies and insights to senior leadership, cross-functional teams, and external partner. Demonstrated success in engaging with external regulators and navigating complex regulatory environments to influence outcomes and ensure compliance. Deep understanding of product-related regulations, risk frameworks, and compliance requirements, with the ability to guide strategic decisions within enterprise guardrails. Executive level strategic thinking and business acumen, with a track record of developing and executing strategies that thoughtfully balance industry and competitive dynamics, customer insights and commercial implications. Excellent written and verbal communications; ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done. Compensation range: The salary range for this position is: $224,250 - $403,650 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a mid-level Bank Credit Risk Analyst position. Uses quantitative methods to identify credit risk, develop and deliver credit strategies, and monitor credit performance for consumer credit portfolios to optimize profitable growth within risk appetite. Mitigate operational and compliance risk inherent in credit strategy. Tracks and monitors internal and external factors impacting credit strategy performance for bank portfolio products. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Applies industry leading practices and analytical skills to identify risks and opportunities within the managed portfolio and translates results into strategic solutions with the delivery of credit risk strategies. Applies critical thinking skills to synthesize analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers. May assist in delivering Bank credit risk strategies across lines of defense by effectively driving analytical projects through analysis of data and processes and clearly communicating insights/recommendations to key stakeholders and leadership. Develops industry knowledge and competitive benchmarking to inform credit strategy development. Uses quantitative analysis based upon internal and external data sources to solve analytical projects. Assists with developing, managing, and presenting comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and escalates the quality and direction of credit performance to appropriate levels of management. Performs financial risk sensitivity analysis. Creates requirements to support the management of credit strategy infrastructure and ensures credit strategies are implemented as intended. Applies programming and analytical techniques to analyze credit data May assist in collaborating with key stakeholders to guide & facilitate teams in the development and implementation of key initiatives. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 2+ years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, and risk assessments; OR an advanced degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline. Developing understanding of banking regulations, risk, and compliance. Solid knowledge of current analytical coding languages, such as SAS, SQL, or Python. Knowledge of federal laws, rules, regulations, and applicable guidance to include: FCRA, Reg B, UDAAP/UDAP, OCC Heightened Standards, OCC CREDIT RISK GUIDANCE. What sets you apart: High Proficiency in SAS and SQL and familiarity with capabilities of BI tools (e.g., Tableau) Experience analyzing credit risk associated with consumer credit or deposit products and identifying root causes of shifts in key portfolio performance measurements Experience recommending changes to underwriting strategies for both new originations and existing account strategies (line increases/decrease, balances transfers, payments, authorizations) to handle credit risk Familiarity with the use of explanatory modeling techniques (difference-in-difference, fixed, and random effects models) Experience preparing presentation materials for executive level audiences US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a dedicated General Lines Senior Account Manager who has a specialized knowledge base to handle the unique risk portfolio of our PMG members through a dedicated 1:1 relationship. You will advise High Net Worth members, and non-members on insurance and risk management through personalized service tailored to their needs. You will be using a full suite of Insurance products including and not limited to High Value Personal Lines Products to address each member or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. This position can work remotely in the continental U.S. with occasional business travel. What you'll do: Builds submissions and markets coverage for the member, leveraging multiple carrier platforms. Leverages advanced knowledge of Insurance Services Organization coverage forms and Acord Insurance Forms to place new business adequately protecting our members. Reviews risks and addresses with advanced multiple policy solutions. Issuance of all insurance documentation in a timely and organized fashion meeting all compliance and regulatory guidelines. Provides virtual solutions to members utilizing virtual presentations and virtual document management systems. Leverage Agency Insurance Knowledge to assist with Projects as needed. May assist unit manager in providing oversight to daily workflow, to ensure service level objectives are met in the areas of member satisfaction, speed, and efficiency of file delivery to completing applications Serves as a coach and a resource to team members and facilitates or assists with unit training needs. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. Utilizes Expert knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Utilizes Expert understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Leverages expert knowledge on Carrier guidelines and process to partner and negotiate with underwriters on new business, endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages expert understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Facilitates regularly scheduled account reviews for members and nonmembers with Complex accounts and unique needs, to maintain a current understanding of members' and nonmembers' risk and provides consultative advice to appropriately manage the risk with carrier appetite. May maintain a book of business and provides dedicated account service to a group of members and nonmembers with complex accounts and unique needs and adheres to expectations determined by segmentation /threshold of member need to include being on call. Necessary travel may apply as required; examples include but are not limited to claims/CAT situations. Researches and maintains a strong understanding of the competitive landscape and evolving regulatory environment to allow application of evolving marketplace trends and shares as appropriate. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 4 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication & customer service skills. What sets you apart: 4 or more years High Net Worth Member/Client contact experience. Recent Experience with High Value Carriers such as Chubb and PURE Account management experience with a dedicated book of business. Experience handling USAA Auto, Home, Valuable Personal Property & Umbrella policies. Currently handles non-admitted policies and works with non-admitted carriers to find solutions. Ability to multitask and prioritize, strong organizational skills and attention to detail. Professional presentation skills. Professional Designations. Prior Claims Experience. Ability to travel. Compensation range: The salary range for this position is: $58,610.00 - $111,940.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a dedicated General Lines Senior Account Manager who has a specialized knowledge base to handle the unique risk portfolio of our PMG members through a dedicated 1:1 relationship. You will advise High Net Worth members, and non-members on insurance and risk management through personalized service tailored to their needs. You will be using a full suite of Insurance products including and not limited to High Value Personal Lines Products to address each member or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. This position can work remotely in the continental U.S. with occasional business travel. What you'll do: Builds submissions and markets coverage for the member, leveraging multiple carrier platforms. Leverages advanced knowledge of Insurance Services Organization coverage forms and Acord Insurance Forms to place new business adequately protecting our members. Reviews risks and addresses with advanced multiple policy solutions. Issuance of all insurance documentation in a timely and organized fashion meeting all compliance and regulatory guidelines. Provides virtual solutions to members utilizing virtual presentations and virtual document management systems. Leverage Agency Insurance Knowledge to assist with Projects as needed. May assist unit manager in providing oversight to daily workflow, to ensure service level objectives are met in the areas of member satisfaction, speed, and efficiency of file delivery to completing applications Serves as a coach and a resource to team members and facilitates or assists with unit training needs. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. Utilizes Expert knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Utilizes Expert understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Leverages expert knowledge on Carrier guidelines and process to partner and negotiate with underwriters on new business, endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages expert understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Facilitates regularly scheduled account reviews for members and nonmembers with Complex accounts and unique needs, to maintain a current understanding of members' and nonmembers' risk and provides consultative advice to appropriately manage the risk with carrier appetite. May maintain a book of business and provides dedicated account service to a group of members and nonmembers with complex accounts and unique needs and adheres to expectations determined by segmentation /threshold of member need to include being on call. Necessary travel may apply as required; examples include but are not limited to claims/CAT situations. Researches and maintains a strong understanding of the competitive landscape and evolving regulatory environment to allow application of evolving marketplace trends and shares as appropriate. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 4 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication & customer service skills. What sets you apart: 4 or more years High Net Worth Member/Client contact experience. Recent Experience with High Value Carriers such as Chubb and PURE Account management experience with a dedicated book of business. Experience handling USAA Auto, Home, Valuable Personal Property & Umbrella policies. Currently handles non-admitted policies and works with non-admitted carriers to find solutions. Ability to multitask and prioritize, strong organizational skills and attention to detail. Professional presentation skills. Professional Designations. Prior Claims Experience. Ability to travel. Compensation range: The salary range for this position is: $58,610.00 - $111,940.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking dedicated professionals to work in our Phoenix office for future auto claims customer service opportunities in 2025. Work schedules will vary. Military veterans and spouses are highly encouraged to apply. As a Customer Service Auto Claims representative your work will focus on adjusting non-injury auto claims. You'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member. What you'll do: Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles. Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and optimally prioritizing the workload. Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions. Collaborate and set expectations with external and internal business partners to facilitate claims resolution. Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or equivalent experience or GED Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims Ability to prioritize and multi-task while navigating through multiple business applications Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire Successful completion of a job-related assessment may be required Avenica employees currently working Express claims for USAA What sets you apart: US military experience through military service or a military spouse/domestic partner Bachelor's degree Compensation range: The hiring range for this position is: $ 48,340 - $ 50,340. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Profile Summary: Accountable for driving profitable growth and achieving Property & Casualty (P&C) insurance performance targets across assigned state(s) within a geographic region. Leads the development and execution of strategic vision and tactical plans to expand market share and strengthen USAAs product line. Focuses on region and state-specific competitive and financial KPIs to anticipate and react to potential trends. Responsible for driving profitable product and member growth by optimizing the 5Ps (product, pricing, promotion, promise, and place) within established guardrails, while providing steadfast protection for those who serve and their families. Drives state-level P&L performance through ownership and execution of state-level pricing and underwriting (UW) strategies. Responsible for managing the P&L for multiple products, ensuring business plan expectations are achieved, with additional focus on expense management and end-to-end member experience. What You Will Do: Lead strategy and be accountable for P&L across the region for all P&C products ensuring alignment with business plan expectations focusing on growing Membership and driving profitable growth. Develop and execute comprehensive state or regional level market strategies, including products, rates, revenue, bundling strategies, and maintaining a state-specific view of customer / market environment informed by deep market and member insights. Direct strategic pricing adjustments, wielding authority over key pricing levers to optimize market performance, address evolving member needs, and maintain a competitive advantage. Lead the execution of data-driven underwriting strategies, ensuring alignment with national guidelines and state-level P&L goals. Maintain extensive level of understanding of key business trends and performance, financial results, and market dynamics across states and the region (e.g., trends, results, etc.) to inform strategy decision-making. Partner with Government & Industry Relations, Attorney, and Compliance Advisors to manage relationship with local regulatory agencies and industry organizations. Collaborate with key stakeholders including Pricing, Underwriting, Claims, P&C Counsel, Military Affairs, Affinity, Experience and Marketing to drive alignment on financial performance, strategic objectives, and the development of innovative state and regional strategies. Influence enterprise strategy by communicating complex market insights and recommendations to senior leadership and key stakeholders. Lead regular business reviews to align knowledge of state and regional performance. Provide strategic input to national product and product development teams to drive informed decision-making at the national level. Direct the implementation of data-driven pricing strategies, underwriting adjustments, and risk optimization initiatives, balancing national guidelines with state-specific P&L objectives to maximize market performance. Serve as a strategic thought leader on industry standards, competitive intelligence, and benchmark data, maintaining deep expertise in market dynamics to inform enterprise-level decision-making and positioning Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures Minimum Education: Bachelor's degree in business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of relevant property and casualty product management experience to include formulating product strategy to meet P&L objectives or advanced degree in Business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline with 8+ years of related experience. 8+ years of people leadership experience in building, managing, and/or developing high-performing teams. Comprehensive knowledge of insurance products and features, competition, and competitive market conditions. Advanced negotiation and influencing skills, with the ability to resolve complex issues and build consensus across internal and external stakeholders. Demonstrated executive communication skills, including the ability to convey complex strategies and insights to senior leadership, cross-functional teams, and external partner. Demonstrated success in engaging with external regulators and navigating complex regulatory environments to influence outcomes and ensure compliance. Deep understanding of product-related regulations, risk frameworks, and compliance requirements, with the ability to guide strategic decisions within enterprise guardrails. Executive level strategic thinking and business acumen, with a track record of developing and executing strategies that thoughtfully balance industry and competitive dynamics, customer insights and commercial implications. Excellent written and verbal communications; ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done. Compensation range: The salary range for this position is: $224,250 - $403,650 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Real Estate Production Support Associate, you will, within defined guidelines and framework, work with Sales, Fulfillment, and external parties from application to funding to ensure mortgage loan information is processed in a timely manner. You'll provide excellent customer service to members and business partners, be responsible for performing multiple administrative, clerical tasks for the Real Estate Loan Officers, Processors and Closers in support of the mortgage loan process, and complete all transactions within Service Level parameters and in accordance with all applicable compliance and regulatory standards. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is offered at our San Antonio, TX location. Relocation assistance is not available for this position. What you'll do: Provides assistance to the Mortgage Production teams by proactively managing the mortgage loan pipeline through document collection, information verification/validation and task-based work required to ensure targeted cycle times, within the loan process, are met. Responsible for preparing loan documents in accordance with prescribed mortgage loan types for Conventional, VA, Jumbo, purchase and refinance loans. Ensures task-based processes are completed in accordance with compliance, productivity and quality standards and all applicable SLA's. Initiates member contact (inbound/outbound) to collect data and documents needed to progress the loan through the Originations cycle. Completes data entry work into multiple systems used in Real Estate Originations including LOS (Loan Origination System) and WebLGY (investor systems) Takes inbound/outbound telephone calls from third parties to include Real Estate agents, Title companies and third-party suppliers. Facilitates receipt of required information to fulfill the mortgage loan. Meets or exceeds service level expectations by ensuring information accuracy and collaboration with the Originations team. Meets or exceeds monthly performance goals to include production, quality and member satisfaction. Stays engaged in the mortgage industry, to include changes to FNMA, FHLMC and VA guidelines. Acts as a support liaison for various other departments within Real Estate as requested. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 1 year experience in a customer service environment within a financial services organization. Ability to multi-task in a fast-paced and complex operational sales/service business environment. Knowledge of Microsoft Office and Excel Strong verbal and written communication skills Critical Thinking and Time Management Skills Detail oriented What sets you apart: 1+ years face-to-face customer service OR high volume inbound/outbound call center experience in a financial services organization Data Entry experience Mortgage experience at USAA US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $43,680.00 - $59,980.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a dedicated General Lines Senior Account Manager who has a specialized knowledge base to handle the unique risk portfolio of our PMG members through a dedicated 1:1 relationship. You will advise High Net Worth members, and non-members on insurance and risk management through personalized service tailored to their needs. You will be using a full suite of Insurance products including and not limited to High Value Personal Lines Products to address each member or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. This position can work remotely in the continental U.S. with occasional business travel. What you'll do: Builds submissions and markets coverage for the member, leveraging multiple carrier platforms. Leverages advanced knowledge of Insurance Services Organization coverage forms and Acord Insurance Forms to place new business adequately protecting our members. Reviews risks and addresses with advanced multiple policy solutions. Issuance of all insurance documentation in a timely and organized fashion meeting all compliance and regulatory guidelines. Provides virtual solutions to members utilizing virtual presentations and virtual document management systems. Leverage Agency Insurance Knowledge to assist with Projects as needed. May assist unit manager in providing oversight to daily workflow, to ensure service level objectives are met in the areas of member satisfaction, speed, and efficiency of file delivery to completing applications Serves as a coach and a resource to team members and facilitates or assists with unit training needs. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. Utilizes Expert knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Utilizes Expert understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Leverages expert knowledge on Carrier guidelines and process to partner and negotiate with underwriters on new business, endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages expert understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Facilitates regularly scheduled account reviews for members and nonmembers with Complex accounts and unique needs, to maintain a current understanding of members' and nonmembers' risk and provides consultative advice to appropriately manage the risk with carrier appetite. May maintain a book of business and provides dedicated account service to a group of members and nonmembers with complex accounts and unique needs and adheres to expectations determined by segmentation /threshold of member need to include being on call. Necessary travel may apply as required; examples include but are not limited to claims/CAT situations. Researches and maintains a strong understanding of the competitive landscape and evolving regulatory environment to allow application of evolving marketplace trends and shares as appropriate. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 4 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication & customer service skills. What sets you apart: 4 or more years High Net Worth Member/Client contact experience. Recent Experience with High Value Carriers such as Chubb and PURE Account management experience with a dedicated book of business. Experience handling USAA Auto, Home, Valuable Personal Property & Umbrella policies. Currently handles non-admitted policies and works with non-admitted carriers to find solutions. Ability to multitask and prioritize, strong organizational skills and attention to detail. Professional presentation skills. Professional Designations. Prior Claims Experience. Ability to travel. Compensation range: The salary range for this position is: $58,610.00 - $111,940.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager of Claims Operations, you will support our Attorney Represented Bodily Injury team. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of our San Antonio, TX location only. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle critical issues and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently mentors employees on claims handling and finds opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current or former leadership experience as an Auto Claims Manager or Supervisor 5+ years handling 3rd party auto moderately complex Injury claims Experience handling auto injury claims for the Central Region Insurance Designations (i.e.: CPCU, SCLA) US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450.00 - $186,210.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a dedicated General Lines Senior Account Manager who has a specialized knowledge base to handle the unique risk portfolio of our PMG members through a dedicated 1:1 relationship. You will advise High Net Worth members, and non-members on insurance and risk management through personalized service tailored to their needs. You will be using a full suite of Insurance products including and not limited to High Value Personal Lines Products to address each member or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. This position can work remotely in the continental U.S. with occasional business travel. What you'll do: Builds submissions and markets coverage for the member, leveraging multiple carrier platforms. Leverages advanced knowledge of Insurance Services Organization coverage forms and Acord Insurance Forms to place new business adequately protecting our members. Reviews risks and addresses with advanced multiple policy solutions. Issuance of all insurance documentation in a timely and organized fashion meeting all compliance and regulatory guidelines. Provides virtual solutions to members utilizing virtual presentations and virtual document management systems. Leverage Agency Insurance Knowledge to assist with Projects as needed. May assist unit manager in providing oversight to daily workflow, to ensure service level objectives are met in the areas of member satisfaction, speed, and efficiency of file delivery to completing applications Serves as a coach and a resource to team members and facilitates or assists with unit training needs. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. Utilizes Expert knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Utilizes Expert understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Leverages expert knowledge on Carrier guidelines and process to partner and negotiate with underwriters on new business, endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages expert understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Facilitates regularly scheduled account reviews for members and nonmembers with Complex accounts and unique needs, to maintain a current understanding of members' and nonmembers' risk and provides consultative advice to appropriately manage the risk with carrier appetite. May maintain a book of business and provides dedicated account service to a group of members and nonmembers with complex accounts and unique needs and adheres to expectations determined by segmentation /threshold of member need to include being on call. Necessary travel may apply as required; examples include but are not limited to claims/CAT situations. Researches and maintains a strong understanding of the competitive landscape and evolving regulatory environment to allow application of evolving marketplace trends and shares as appropriate. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 4 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication & customer service skills. What sets you apart: 4 or more years High Net Worth Member/Client contact experience. Recent Experience with High Value Carriers such as Chubb and PURE Account management experience with a dedicated book of business. Experience handling USAA Auto, Home, Valuable Personal Property & Umbrella policies. Currently handles non-admitted policies and works with non-admitted carriers to find solutions. Ability to multitask and prioritize, strong organizational skills and attention to detail. Professional presentation skills. Professional Designations. Prior Claims Experience. Ability to travel. Compensation range: The salary range for this position is: $58,610.00 - $111,940.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a dedicated General Lines Senior Account Manager who has a specialized knowledge base to handle the unique risk portfolio of our PMG members through a dedicated 1:1 relationship. You will advise High Net Worth members, and non-members on insurance and risk management through personalized service tailored to their needs. You will be using a full suite of Insurance products including and not limited to High Value Personal Lines Products to address each member or non-member's unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member's business. This position can work remotely in the continental U.S. with occasional business travel. What you'll do: Builds submissions and markets coverage for the member, leveraging multiple carrier platforms. Leverages advanced knowledge of Insurance Services Organization coverage forms and Acord Insurance Forms to place new business adequately protecting our members. Reviews risks and addresses with advanced multiple policy solutions. Issuance of all insurance documentation in a timely and organized fashion meeting all compliance and regulatory guidelines. Provides virtual solutions to members utilizing virtual presentations and virtual document management systems. Leverage Agency Insurance Knowledge to assist with Projects as needed. May assist unit manager in providing oversight to daily workflow, to ensure service level objectives are met in the areas of member satisfaction, speed, and efficiency of file delivery to completing applications Serves as a coach and a resource to team members and facilitates or assists with unit training needs. Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers' risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. Utilizes Expert knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. Utilizes Expert understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. Leverages expert knowledge on Carrier guidelines and process to partner and negotiate with underwriters on new business, endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). Leverages expert understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. Facilitates regularly scheduled account reviews for members and nonmembers with Complex accounts and unique needs, to maintain a current understanding of members' and nonmembers' risk and provides consultative advice to appropriately manage the risk with carrier appetite. May maintain a book of business and provides dedicated account service to a group of members and nonmembers with complex accounts and unique needs and adheres to expectations determined by segmentation /threshold of member need to include being on call. Necessary travel may apply as required; examples include but are not limited to claims/CAT situations. Researches and maintains a strong understanding of the competitive landscape and evolving regulatory environment to allow application of evolving marketplace trends and shares as appropriate. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma OR General Equivalency Diploma. 4 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. High Net Worth/Private Client Experience and ability to handle sensitive information. Excellent communication & customer service skills. What sets you apart: 4 or more years High Net Worth Member/Client contact experience. Recent Experience with High Value Carriers such as Chubb and PURE Account management experience with a dedicated book of business. Experience handling USAA Auto, Home, Valuable Personal Property & Umbrella policies. Currently handles non-admitted policies and works with non-admitted carriers to find solutions. Ability to multitask and prioritize, strong organizational skills and attention to detail. Professional presentation skills. Professional Designations. Prior Claims Experience. Ability to travel. Compensation range: The salary range for this position is: $58,610.00 - $111,940.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.