Southwest Michigan Behavioral Health

Are you interested in improving the quality of life for the people in your community? Do you have a passion for ensuring that those with mental health and substance use disorders receive the services they need? Are you looking for a place to work that is committed to the development of staff and matching people to work they love? A place that values a diverse workforce that strives for excellence while maintaining a healthy work/life balance? Then come join us! Position Description: Position Title: Chief Administrative Officer Department: Operations Reports To: Chief Executive Officer Southwest Michigan Behavioral Health (SWMBH) is a $350 million governmental entity managing behavioral health services for Medicaid beneficiaries under contract with the Michigan Department of Health and Human Services (MDHHS) in an eight-county region in Southwest Michigan. SWMBH is seeking a Chief Administrative Officer. The Chief Administrative Officer (CAO) reports to the Chief Executive Officer and serves as a key member of the senior leadership team. This role is responsible for the organization's overall infrastructure and the daily, efficient functioning of its operations. The CAO oversees the organization's Facilities, Human Resources, and Operations functions, ensuring each is run effectively and in alignment with organizational goals. Working closely with fellow senior leaders, the CAO ensures that the PIHP's business operations are well-documented, effective, and efficient. The CAO also serves as a strategic partner to the CEO, helping to develop, achieve, and sustain the highest-quality mental health programs and services throughout the region. Duties and Responsibilities:Executive Leadership and Organizational ManagementServes as a senior executive leader and strategic partner to the Chief Executive Officer, contributing to organizational strategy, priorities, and operational decision-making.Provides executive leadership, direction, coaching, and accountability for assigned administrative, human resources, facilities, and operations functions.Develops, manages, and monitors budgets within assigned functional areas, ensuring resources are aligned with organizational priorities and used effectively.Promotes a culture of collaboration, accountability, innovation, flexibility, responsiveness, quality, and continuous improvement across administrative services.Ensures compliance with statutory, regulatory, contractual, and accreditation obligations within the CAO's sphere of accountability.Participates on state-level committees and represents the organization in external forums as requested.Performs other duties as assigned by the Chief Executive Officer.Human ResourcesProvides executive oversight of the Human Resources function and serves as the senior leader responsible for human capital strategy, labor compliance, employee relations, and workforce planning.Supervises and supports the HR Generalist, ensuring timely, accurate, and compliant execution of recruitment, onboarding, benefits administration, personnel records, employee relations support, and other HR operations.Oversees HR practices, objectives, and systems that support an employee-oriented, high-performance culture emphasizing empowerment, quality, productivity, engagement, accountability, and professional development.Provides strategic direction on recruitment, retention, performance management, succession planning, compensation practices, employee development, and organizational culture.Oversees the Employee Engagement Committee and supports initiatives that improve employee morale, internal communication, recognition, inclusion, and cross-department collaboration.Leads benefits selection and management in collaboration with benefit vendors, brokers, consultants, and other partners; evaluates benefit offerings, renewal recommendations, cost impacts, employee needs, and compliance requirements.Participates in retirement account oversight in collaboration with fiduciaries, vendors, finance leadership, and other designated stakeholders, supporting plan administration, vendor performance review, employee education, and compliance responsibilities.Works with outside counsel, consultants, and other contractors as needed to mitigate organizational risk and ensure HR compliance with applicable employment laws, regulations, policies, and contractual requirements.Ensures staff and leadership awareness of and adherence to leadership principles, human capital management expectations, and related organizational requirements.Facilities Maintenance and Workplace OperationsProvides executive oversight of facilities management, maintenance, safety, security, space planning, and related workplace operations.Negotiates, schedules, and monitors facility maintenance activities to ensure work areas are safe, secure, comfortable, accessible, and fully functional.Oversees facility-related vendor relationships, service levels, maintenance schedules, repairs, inspections, and compliance with applicable safety and operational requirements.Ensures facilities planning and maintenance activities support business continuity, employee productivity, and the organization's ability to deliver high-quality services.Reviews, revises, and maintains the organization's Business Continuity Plan, ensuring preparedness for weather events, natural or man-made disasters, pandemics, technology interruptions, and other operational disruptions.Administrative OperationsOversees the organization's administrative operations, ensuring business processes are well-documented, efficient, compliant, and aligned with organizational goals.Manages administrative vendor procurement and contract processes, including solicitation, negotiation, execution, monitoring, performance accountability, and compliance with procurement requirements prior to contract finalization.Manages purchasing and procurement of goods and services for CAO areas of oversight.Leads the organization's policy and procedure process, ensuring departments maintain current, comprehensive policies, procedures, and standard operating procedures when indicated.Ensures all policies, procedures, and practices comply with federal, state, local, contractual, and regulatory requirements applicable to the organization and the PIHP.Provides executive review, quality assurance, approval, and oversight for external marketing and brand communications, including newsletters, brochures, social media, templates, publications, and other public-facing materials.Establishes and maintains written brand, format, and content guidelines and oversees an annual publication calendar and communication schedule as appropriate.Identifies policy directives from the Michigan Department of Health and Human Services and partners with subject matter experts to develop technical bulletins or other internal and external communications as needed.Oversees operations specialists, including responsibilities for front desk coverage, customer service standards, administrative workflow, scheduling support, documentation, and day-to-day operational coordination.Project Management and Cross-Functional DeploymentProvides project management leadership for complex, cross-functional, and inter-regional initiatives involving multiple stakeholders, timelines, priorities, and deliverables.Deploys project management resources and operations specialists to support organizational priorities, executive initiatives, process improvement efforts, and special projects assigned by the CEO.Leads and completes special projects that may fall outside normal operational responsibilities or require additional executive leadership, coordination, or implementation support.Monitors administrative service performance and intervenes as needed to ensure key objectives, timelines, quality expectations, and operational outcomes are achieved. Essential Functions:The Chief Administrative Officer provides executive leadership and oversight of all Operations and Administrative functions for assigned portfolio of responsibilities. Works in conjunction with outside counsel and other contractors to assure compliance and mitigate risk to the organization around Human Resources.Responsible for ensuring corporate adherence to Federal and State contractual requirements, in addition to ensuring accreditation standards, as applicable. Leadership Responsibilities:Supervises the Administrative and Operations functions. Provides leadership and direction for the employees.As a member of the senior leadership team, is responsible for working with the team to ensure the ongoing effective operation of the organization. Working Environment and Physical Requirements:This position primarily works in an office environment. It requires frequent sitting, standing and walking. This position may be required to stand for extended periods when facilitating meetings and/or training programs. Regular regional travel is needed, so the ability to travel as needed is required. May occasionally be required to travel outside of the area to attend conferences or other related events.Ability to occasionally lift up to 20 lbs. Qualifications:Bachelor's degree in Communications, Business Administration, Human Services or related disciplines required, Master's preferred. . click apply for full job details

Are you interested in improving the quality of life for the people in your community? Do you have a passion for ensuring that those with mental health and substance use disorders receive the services they need? Are you looking for a place to work that is committed to the development of staff and matching people to work they love? A place that values a diverse workforce that strives for excellence while maintaining a healthy work/life balance? Then come join us! Position Description: Position Title: Operations Specialist Department: Operations Reports To: Chief Administrative Officer (CAO) Southwest Michigan Behavioral Health (SWMBH) is a $350 million governmental entity managing behavioral health services for Medicaid beneficiaries under contract with the Michigan Department of Health and Human Services (MDHHS) in an eight-county region in Southwest Michigan. SWMBH is currently looking for an Operations Specialist. The Operations Specialist provides administrative support to the organization in various departments at the direction of the Chief Administrative Officer or designee. The position may perform some or all the duties and responsibilities on any given day or may be assigned short-term projects. In this role, the Operations Specialist will answer inquiries and obtain information for internal and external customers, visitors, and other interested parties. The position requires strong independent problem-solving skills and the acceptance of new challenges with professionalism. Will often act as the primary point of contact for internal and external stakeholders with issue or questions and will assist in direction to proper points of contact. DUTIES and RESPONSIBILITIES: Provides front desk reception coverage and welcomes visitors by greeting them kindly and professionally, in-person or on the telephone. Serves as the SWMBH "gatekeeper" by screening calls, discerning the nature and purpose of the visit, and contacting the appropriate employee(s) or SWMBH department. Directs visitors and customers by maintaining a current employee and department directory. Maintains a safe and clean reception area by complying with procedures, rules, and applicable regulations; maintains security by following procedures related to checking in/out all visitors. Performs communication support tasks such as proofreading, transcribing handwritten information, developing email correspondence for internal and external distribution, and responds to sensitive and confidential documents. Acts as the primary administrator of the organization's social media pages and external postings; maintains web site in assigned capacity. Serves on the internal website committee representing the Operations department. Collects, sorts, distributes, and prepares mail and courier deliveries. Provides support for internal committee meetings; maintains conference and meeting room schedules and prepares the rooms to ensure the seating, refreshments, and cleanliness of the rooms meets the standard requirements and expectations. Ensures the facility is kept clean and maintained and properly supplied through interaction with multiple vendor representatives. Provides administrative support functions for multiple departments and Senior Leaders. Develops and tracks administrative vendor contracts per organizational procedures and requirements ensuring the completion of all necessary paperwork to comply with agency procurement policies. Maintains and updates the organization's Policy & Procedure manual and assures proper updating to all required departments and online sources. Conducts, monitors, and records purchases by administrative staff ensuring appropriate paperwork is completed. Creates management reports and correspondence, as directed. Maintains a neat and orderly electronic filing system and maintains the confidentiality of all documents as required by policy or statute. Schedules for employee travel and professional training, as directed. All other duties as assigned. ESSENTIAL FUNCTIONS: Provides reception and administrative support services for Southwest Michigan Behavioral Health (SWMBH). This position serves as the professional face of the SWMBH organization. WORKING ENVIRONMENT and PHYSICAL REQUIREMENTS: This position primarily works in an office environment. It requires frequent sitting, standing and walking. May occasionally be required to travel inside or outside of the area to attend promotional or other related events. Ability to occasionally lift up to 20 lbs. QUALIFICATIONS: Associate degree in business or a related field is required, bachelor's degree in business or a related field preferred. Minimum of two years of progressively more responsible experience in administrative or support services is required; experience in support of Senior Management personnel is preferred. Ability to maintain the highest level of confidentiality in daily contact with sensitive business intelligence, financial, and protected health information is required. Strong organizational skills including effective archival abilities. Demonstrated ability to exhibit a positive personal image when dealing with the public, SWMBH, external Associates, as well as internal colleagues. Ability to effectively, and comprehensively, communicate in oral and written format. Strong working knowledge of Microsoft Office 365 including: Word, Excel, Outlook, and PowerPoint applications; experience with website maintenance and/or design is preferred. Experience in the use and maintenance of social media for business purposes is preferred. Life experiences with diverse racial, ethnic, and cultural backgrounds, including experience with behavioral health issues is preferred. Must be supportive of culturally competent recovery-based practices and person-centered planning as a shared decision-making process. Must support a trauma informed culture of safety to aid consumers in their recovery process. Individuals of diverse racial, ethnic, and cultural backgrounds including those with lived experience with behavioral health issues along with bilingual candidates are encouraged to apply. Please apply through the Southwest Michigan Behavioral Health website at by August 17, 2026. Emailed resumes will not be accepted. Position includes a full benefit package and salary is commensurate with experience. SNAPSHOT Job Title: Operations Specialist Experience: 2 Years Position Type: Non-Exempt Industry: Healthcare Required Travel: Minimal Manages Others: No Compensation details: 0 Yearly Salary PI4c2c0dd2a5-

Are you interested in improving the quality of life for the people in your community? Do you have a passion for ensuring that those with mental health and substance use disorders receive the services they need? Are you looking for a place to work that is committed to the development of staff and matching people to work they love? A place that values a diverse workforce that strives for excellence while maintaining a healthy work/life balance? Then come join us! Position Description: Position Title: Chief Administrative Officer Department: Operations Reports To: Chief Executive Officer Southwest Michigan Behavioral Health (SWMBH) is a $350 million governmental entity managing behavioral health services for Medicaid beneficiaries under contract with the Michigan Department of Health and Human Services (MDHHS) in an eight-county region in Southwest Michigan. SWMBH is seeking a Chief Administrative Officer. The Chief Administrative Officer (CAO) reports to the Chief Executive Officer and serves as a key member of the senior leadership team. This role is responsible for the organization's overall infrastructure and the daily, efficient functioning of its operations. The CAO oversees the organization's Facilities, Human Resources, and Operations functions, ensuring each is run effectively and in alignment with organizational goals. Working closely with fellow senior leaders, the CAO ensures that the PIHP's business operations are well-documented, effective, and efficient. The CAO also serves as a strategic partner to the CEO, helping to develop, achieve, and sustain the highest-quality mental health programs and services throughout the region. Duties and Responsibilities:Executive Leadership and Organizational ManagementServes as a senior executive leader and strategic partner to the Chief Executive Officer, contributing to organizational strategy, priorities, and operational decision-making.Provides executive leadership, direction, coaching, and accountability for assigned administrative, human resources, facilities, and operations functions.Develops, manages, and monitors budgets within assigned functional areas, ensuring resources are aligned with organizational priorities and used effectively.Promotes a culture of collaboration, accountability, innovation, flexibility, responsiveness, quality, and continuous improvement across administrative services.Ensures compliance with statutory, regulatory, contractual, and accreditation obligations within the CAO's sphere of accountability.Participates on state-level committees and represents the organization in external forums as requested.Performs other duties as assigned by the Chief Executive Officer.Human ResourcesProvides executive oversight of the Human Resources function and serves as the senior leader responsible for human capital strategy, labor compliance, employee relations, and workforce planning.Supervises and supports the HR Generalist, ensuring timely, accurate, and compliant execution of recruitment, onboarding, benefits administration, personnel records, employee relations support, and other HR operations.Oversees HR practices, objectives, and systems that support an employee-oriented, high-performance culture emphasizing empowerment, quality, productivity, engagement, accountability, and professional development.Provides strategic direction on recruitment, retention, performance management, succession planning, compensation practices, employee development, and organizational culture.Oversees the Employee Engagement Committee and supports initiatives that improve employee morale, internal communication, recognition, inclusion, and cross-department collaboration.Leads benefits selection and management in collaboration with benefit vendors, brokers, consultants, and other partners; evaluates benefit offerings, renewal recommendations, cost impacts, employee needs, and compliance requirements.Participates in retirement account oversight in collaboration with fiduciaries, vendors, finance leadership, and other designated stakeholders, supporting plan administration, vendor performance review, employee education, and compliance responsibilities.Works with outside counsel, consultants, and other contractors as needed to mitigate organizational risk and ensure HR compliance with applicable employment laws, regulations, policies, and contractual requirements.Ensures staff and leadership awareness of and adherence to leadership principles, human capital management expectations, and related organizational requirements.Facilities Maintenance and Workplace OperationsProvides executive oversight of facilities management, maintenance, safety, security, space planning, and related workplace operations.Negotiates, schedules, and monitors facility maintenance activities to ensure work areas are safe, secure, comfortable, accessible, and fully functional.Oversees facility-related vendor relationships, service levels, maintenance schedules, repairs, inspections, and compliance with applicable safety and operational requirements.Ensures facilities planning and maintenance activities support business continuity, employee productivity, and the organization's ability to deliver high-quality services.Reviews, revises, and maintains the organization's Business Continuity Plan, ensuring preparedness for weather events, natural or man-made disasters, pandemics, technology interruptions, and other operational disruptions.Administrative OperationsOversees the organization's administrative operations, ensuring business processes are well-documented, efficient, compliant, and aligned with organizational goals.Manages administrative vendor procurement and contract processes, including solicitation, negotiation, execution, monitoring, performance accountability, and compliance with procurement requirements prior to contract finalization.Manages purchasing and procurement of goods and services for CAO areas of oversight.Leads the organization's policy and procedure process, ensuring departments maintain current, comprehensive policies, procedures, and standard operating procedures when indicated.Ensures all policies, procedures, and practices comply with federal, state, local, contractual, and regulatory requirements applicable to the organization and the PIHP.Provides executive review, quality assurance, approval, and oversight for external marketing and brand communications, including newsletters, brochures, social media, templates, publications, and other public-facing materials.Establishes and maintains written brand, format, and content guidelines and oversees an annual publication calendar and communication schedule as appropriate.Identifies policy directives from the Michigan Department of Health and Human Services and partners with subject matter experts to develop technical bulletins or other internal and external communications as needed.Oversees operations specialists, including responsibilities for front desk coverage, customer service standards, administrative workflow, scheduling support, documentation, and day-to-day operational coordination.Project Management and Cross-Functional DeploymentProvides project management leadership for complex, cross-functional, and inter-regional initiatives involving multiple stakeholders, timelines, priorities, and deliverables.Deploys project management resources and operations specialists to support organizational priorities, executive initiatives, process improvement efforts, and special projects assigned by the CEO.Leads and completes special projects that may fall outside normal operational responsibilities or require additional executive leadership, coordination, or implementation support.Monitors administrative service performance and intervenes as needed to ensure key objectives, timelines, quality expectations, and operational outcomes are achieved. Essential Functions:The Chief Administrative Officer provides executive leadership and oversight of all Operations and Administrative functions for assigned portfolio of responsibilities. Works in conjunction with outside counsel and other contractors to assure compliance and mitigate risk to the organization around Human Resources.Responsible for ensuring corporate adherence to Federal and State contractual requirements, in addition to ensuring accreditation standards, as applicable. Leadership Responsibilities:Supervises the Administrative and Operations functions. Provides leadership and direction for the employees.As a member of the senior leadership team, is responsible for working with the team to ensure the ongoing effective operation of the organization. Working Environment and Physical Requirements:This position primarily works in an office environment. It requires frequent sitting, standing and walking. This position may be required to stand for extended periods when facilitating meetings and/or training programs. Regular regional travel is needed, so the ability to travel as needed is required. May occasionally be required to travel outside of the area to attend conferences or other related events.Ability to occasionally lift up to 20 lbs. Qualifications:Bachelor's degree in Communications, Business Administration, Human Services or related disciplines required, Master's preferred. . click apply for full job details