Fairmont Management

Job Description Job Description Monthly AND Annual Performance Bonuses 251-Unit Apartment Community West Covina, CA Fairmont Management Inc. Are you outgoing, customer-focused, and passionate about helping people find a place they're proud to call home? Do you thrive in a fast-paced environment where you can build relationships, showcase beautiful apartment homes, and be part of a growing community? Fairmont Management Inc. is seeking an energetic, professional, and motivated Leasing Consultant to join our team at a large, 251-unit garden-style apartment community in West Covina. Conveniently located just south of the 10 freeway and moments from the Westfield shopping mall, this community offers residents easy access to shopping, dining, entertainment, and major commuter routes throughout the San Gabriel Valley and beyond. This is an especially exciting time to join the team as the property prepares to break ground on a major courtyard renovation that will transform the outdoor experience with new BBQ areas, fire pits, and outdoor dining spaces designed to create an elevated, resort-style poolside atmosphere. In addition, the community is undergoing full apartment interior renovations, allowing prospective residents to choose between beautifully upgraded modern finishes and classic apartment homes. As a Leasing Consultant, you will play a key role in creating exceptional first impressions, building relationships with prospective and current residents, and helping showcase the exciting transformation happening throughout the community. If you enjoy working with people, have a passion for customer service and sales, and want to be part of a team that is actively enhancing and elevating a community, we would love to hear from you. Why Join Fairmont Management? At Fairmont Management Inc., we believe our people are our greatest asset. We foster a collaborative culture where team members are empowered to contribute ideas, grow professionally, and make a meaningful impact on our communities. What We Offer Competitive compensation including leasing and performance bonuses Generous paid time off policy Educational opportunities for career growth and advancement Dynamic, team-oriented culture Beautiful, modern work environment Exposure to innovative property technologies Opportunity to help shape an exciting community transformation Company committed to excellence and resident satisfaction About the Role As a Leasing Consultant, you will be the first impression of the community and play a vital role in creating an exceptional experience for both prospective and current residents. You'll combine strong customer service skills with sales ability to showcase apartment homes, build relationships, and help drive occupancy at a community that is actively evolving and improving. This role is perfect for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering outstanding service while helping prospects find a place they're excited to call home. You'll also have the unique opportunity to lease newly renovated apartment homes and promote exciting upcoming amenity enhancements that will elevate the resident lifestyle experience throughout the community. Key Responsibilities Leasing & Sales Greet and tour prospective residents Conduct follow-up calls, emails, and lead management Showcase apartment homes and community amenities Process applications and lease paperwork Coordinate move-ins and ensure apartments are ready for residents Maintain strong knowledge of pricing, availability, and market trends Help achieve leasing and occupancy goals Resident Experience & Customer Service Build positive relationships with current and prospective residents Deliver exceptional customer service with professionalism and positivity Respond to resident questions and concerns promptly Assist with resident retention and renewal efforts Help create a welcoming and engaging community atmosphere Community Presentation & Operations Ensure leasing office, model units, and amenities are tour-ready Assist in maintaining the appearance of common areas and amenities Support marketing and advertising efforts Utilize property management software accurately and efficiently Coordinate with maintenance team regarding service requests and apartment readiness Qualifications Previous leasing, sales, hospitality, or customer service experience preferred Strong communication and interpersonal skills Positive attitude and professional demeanor Comfortable working in a fast-paced, customer-focused environment Strong organizational and follow-up skills Basic computer proficiency and experience with Microsoft Office Weekend availability required Property management experience is a plus, but not required for the right candidate Our Core Values At Fairmont, we look for team members who are: Team-oriented and willing to support others Open to feedback and continuous growth Positive and collaborative Motivated and driven to succeed Eager to learn and contribute Willing to go above and beyond for residents and the team Emotionally intelligent and relationship-focused Strong communicators and attentive listeners Professional in every interaction We are committed to creating communities people are proud to call home - and we're looking for team members who share that passion.