Motion Metrics Ltd

Full-time contract, 9-12 months. Immediate start date. Location: Park City, Utah. 5 days in office per week, with some weekends. About the role We're looking for a Customer Success Manager to be the operational backbone of our Customer Experience (CX) team. The role is critical and at the front line with our customers as we scale into a new and exciting product direction for this winter. We're looking for you to run the CS team and drive us forward. This is a cross-functional role for someone who loves building systems that make teams run smoothly - combining CRM operations, people operations, HR systems ownership, and office and events coordination. Your work will directly shape both the experience of our customers and the day-to-day experience of the people who serve them. What you'll do Knowledge management & CRM performance Govern CRM usage across the CX team - setting data quality standards, enforcing hygiene protocols and tracking performance. Collaborate with CX Managers to spot knowledge gaps and turn them into new or updated knowledge base articles. Monitor self-serve metrics and use the insights to reduce repeat contacts and escalations. Define and manage quality-of-service standards across email, chat and phone, including response-time SLAs and CSAT benchmarks. Lead regular audits of knowledge base content and CRM workflows, retiring stale material and improving search relevance. Identify tooling improvements and champion adoption of features that make agents more efficient and customers happier. People operations Manage our intern program end to end - onboarding, day-to-day support, performance check-ins and offboarding. Own our HR platform (Rippling): automating holiday requests, approvals, and balance tracking; configuring rota templates and scheduling workflows; streamlining hiring and onboarding sequences; and automating performance review admin and reminders. Review and publish team rotas to ensure strong coverage across peak and off-peak periods. Oversee holiday scheduling to balance employee wellbeing with business continuity. Office & events coordination Run day-to-day US office operations for the new office and accommodation we're opening this year in Park City Plan and deliver internal team events, mostly in the form of offsites, on budget and on time. Gather post-event feedback to keep improving the employee experience. What success looks like In your first year, you'll be measured on outcomes like: Efficiency: reclaiming significant time currently lost to manual HR and scheduling work through automation. Coverage: consistently strong schedule coverage during peak periods. Team satisfaction: a healthy employee NPS, reflecting a well-run, well-supported team. Self-service: a high share of customer enquiries resolved through the knowledge base without agent contact. Responsiveness & quality: meeting response-time SLAs and high CSAT across channels, with time-to-resolution improving year over year. Events: high event satisfaction scores, delivered within budget. What we're looking for A people-first mindset: you care about both customer outcomes and team culture. Experience in customer experience, support operations, people operations, or a similar cross-functional operations role. Experience managing interns or junior team members. A track record of owning and improving processes: you spot manual, repetitive work and automate it. Hands-on experience with an HR platform (Rippling a plus) and/or CRM and support tooling. Comfort working with data and metrics to drive decisions and demonstrate impact. Strong organisational and project-management skills, with the ability to juggle people, systems and events at once. Excellent communication and stakeholder-management skills, especially partnering with managers. Event and/or office coordination experience, with an eye for logistics and budgets. Experience scaling operations through periods of team or regional growth. What we offer Competitive salary and bonus Opportunity for accommodation in our Park City accommodation A ski pass for local mountains How To Apply Please apply below. In your covering letter, please include: Why you think you are a good fit for this role. A description of your skiing experience. PIc29447afe87e-3500

About Carv Carv is on a mission to unlock the enjoyment of better skiing. We use AI, real-time feedback, and sensor-driven data to help skiers to measure technique and coach them to improve. Our team is building industry-pioneering software that bridges the gap between technology and human performance. We're looking for a product-minded, inquisitive and inventive Senior Rust Engineer to drive the development of the core of Carv's coaching across Android and iOS, and expand and maintain our backend infrastructure. If you love building products that push the limits of what's possible with real-time experiences on constrained devices, we'd love to hear from you. What You'll Do Own the Rust codebase from architecture to implementation Maintain and scale our infrastructure on Google Cloud Work closely with designers, product managers and skiers to build category defining coaching experiences Implement real-time coaching features powered by AI and sensor data, and test these on the ski slope Stay on top of industry trends and Rust advancements and adopt the latest best practices What We're Looking For A passionate skier, beginner skiers welcome Demonstrated ability to maintain scalable codebases in Rust/go/C++ or similar languages Commercial experience with Rust/go/C++ or similar languages in production Relentless bias for action Track-record of excelling in a small-team environment, even better if at a start-up Why Join Carv? Work on a game-changing product that combines AI, biomechanics, and coaching Autonomy and impact -you'll be a key player in shaping the future of digital sports training Opportunity to work from our Innsbruck office where you can ski with fully subsidised ski tickets Ready to redefine sports coaching? Apply below. PI41cf95221def-5295