Hornblower City Cruises

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit Position Summary: $5000 sign-on bonus after 90 days, relocation package available Full company paid benefits with $0 employee-paid premiums. 401k match, 11 paid holidays Responsible for the coordination and management of all shifts, working directly with the Lead Engineer(s) and or Night Lead Engineer(s) to keep the shifts balanced, coordinated, and on track with department goals and business requirements. Provides oversight and management of special projects and yard periods. Provides support and Mentorship to Engineering Manager(s) to grow them into respected, capable, and dependable problem solvers. Primary point of contact with vendors for daily operations and presents reports ready for final preparation and submission to the NPS, USCG, and other business Partners. Provides Director of Engineering and other Senior Management necessary updates on departmental status, goals, and efficiency, and presents available solutions and options to identified problems for group consideration and ultimate executive decisions. Involved with planning decisions under the guidance of the Director of Engineering and is able to present advanced and factory-level repair and maintenance options. Maintains all higher-level department functions, including scheduling and staffing levels, maintaining inventory and reporting requirements, adjusting and implementing maintenance intervals, inspections and repairs. Provides final quality control checks for submission to the Director of Engineering. Oversight of the maintenance and repair of all company vehicles, vessels, assets, and facilities. Project management of all ongoing and special projects. Supervises the appearance of the vessels in a manner that enhances the Interpretive Experience of our guests and Respects the Planet. Communicates status of department work activities to the Director of Engineering and is responsible for organizing the work duties for the Engineers. Audits the recording of assignments in appropriate programs and places with accuracy, providing guidance, assistance and reporting as needed. Monitors feedback from the Engineering managers and alerts upper management if any issues arise that may require formal intervention or discipline. Involved in disciplinary action when necessary and helps the Director of Engineering compose performance improvement plans to correct any identified deficiencies in the department or with a team member. Duties and Responsibilities: Manages all daily operations of the department, including oversight of all Lead Engineer(s) and Night Engineering Manager(s). Responsible for meeting all contractual and business requirements, and making the final quality assurance checks before submission to the Director of Engineering and the Corporate Leadership Team. Act as a mentor to all Engineering Managers to guide their safety IQ and develop their growth as intelligent and protective members of the management team. Identify the need to perform and perform all JSA/JHAs to protect the safety of the employees. Manages workplans in concert with Lead and Night Engineering Manager(s) based on departmental goals and operational requirements. Ensures work is managed in a way to minimize disruption, and protects all business operations. Guides other Engineering Managers in division of labor to execute workplan in a safe, effective, and efficient manner. Provides final quality assurance checks of all work, and guidance for corrective action, as needed. Able to determine if safety sensitive or compliance items are corrected, and able to determine and make recommendations on if a vessel or component is service ready. Performs JSAs and JHAs under the supervision of the Director of HSSQE and the Director of Engineering. Correctly identifies hazardous conditions in a reliable manner and provides structured controls to remediate hazards and reduce risk to the maximum extent possible. Ensures all crew is working safely, per IIPP, and other safety plans, and in proper PPE when required. Maintain Lock out Tag Out standards (LOTO) / Comply with written Hazardous Control of the Release of Energy Plan. Directs workplan and division of labor as required to protect continuity of businesses and insure we meet all NPS contract requirements. Keeps vessels service ready and ensures operations are closed out in a manner each day that sets up the following shifts for success. Primary point of contact for emergencies, providing on the ground support and guidance to respond and recover from any scenario. Involves HR or upper management as needed if the issue is beyond the scope of the position. Provides for audits and corrections of all department reports and recordkeeping and continuity of information between shifts. Responsible for the oversight and implementation of all safety systems, including maintenance of all equipment and recertification and recalibration according to legal requirements and company and industry standards. Responds to all company emergencies as required by by business needs. Guides department through any crisis with calm and collected leadership, and re directs employees, equipment, and managers as needed to resolve and recover from any unforeseen issues. Manages vendors and crew during special projects, including at shipyards or other work locations. Ensures that all vessels exceed the minimum standards for the USCG and all Federal, State, and local safety standards. Evaluates operation of marine equipment. Maintains and coordinates repair of marine machinery and equipment for installation on vessels. I nspects marine equipment and machinery to draw up work requests and job specifications. Reviews work requests, and compare them with previous work completed on Vessels in order to ensure that costs are economically sound. Prepares technical reports for use by engineering, marine operations, and upper management.Procures materials needed to repair marine equipment and machinery. Acts as liaisons between vessels' Captains and Engineers to ensure that schedules and budgets are maintained, and that vessels are operated safely and efficiently. Checks, tests, and maintains automatic controls and alarm systems. Maintains records of engineering department activities, including expense records and details of equipment maintenance and repairs. Schedules machine overhauls and the servicing of electrical, heating, ventilation, refrigeration, water, and sewage systems. Supervises other engineers, maintenance personnel and crewmembers, and trains them for routine and emergency duties. Maintains all equipment to manufacturer's specifications. Writes and implements department policy including safety policy to protect employees, operations, business needed, and under the requirements of any applicable standards. Performs other duties as assigned. Other Duties and Responsibilities Designs and oversees testing, installation, and repair of marine apparatus and equipment. Provides and designs diagnostic actions to solve the underlying root of any unwanted symptom from an engineering system or vessel / facility. Conducts analytical, environmental, and operational or performance studies to develop designs for products, such as marine engines, equipment, and structures. Prepares, or directs the preparation of, product or system layouts and detailed drawings and schematics. Analyzes data to determine feasibility of product proposals. Confers with research personnel to clarify or resolve problems, and to develop or modify designs. Coordinates activities with regulatory bodies to ensure repairs and alterations are at minimum cost . click apply for full job details

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit Position Summary: The successful Engineer will be a hands-on team member at all levels of the Engineering department's scope. Responsible for all aspects and phases of engineering projects from start to finish. Includes formulating likely hypothesis, controlling variables, designing tests, gathering data, recommending options, and seeing it through to the end. Expected to show leadership within the department and demonstrate a calm and positive reaction to all engineering challenges. Must be able to independently fabricate new parts and solutions from scratch. Checks and verifies work of team to ensure completion to company and industry standards. Company-paid benefits with $0 employee premium. Duties and Responsibilities: Mastery of all duties & responsibilities of the Marine Mechanic position. Able to lead and perform all diesel engine repairs across the company and fleet. Ability to recommend and install new systems and novel solutions. Repair and replace all pilothouse electronics. Diagnose and repair vessel media systems as well. Serves as liaison between company & outside contractors. Works side by side to complete repairs. Rebuild and maintain all company pump and pump systems, alignment & coupling included. Working knowledge of all industry standard engineering tools and techniques. OEM-level craftsmanship of parts and system design. Project management. Time management. Decision making. Reporting accurately and completely on project and problems. Mentoring Marine Mechanics on knowledge and workmanship and ensuring projects resolved quickly and smoothly. Mastery of all Hybrid Propulsion Systems Competent electrical troubleshooting and repair. Familiarity with all department engineering needs including Alcatraz Island, Pier 33, Yard Periods, Special Projects, etc. Interprets Laboratory test data, reports summarized results or issues to management. Ensure completion of all logs and tasks in a reliable and accurate manner. Learns new skills and information as needed to problem solve. Seeks guidance or assistance when necessary. Organizes workload in a reliable & effective manner. Maintains tools & workspace in a clean and operational state. Performs maintenance on tools when applicable. Mastery of pipe, pipefitting, and fluid control systems. Ensures all engineering systems stay on or ahead of best practices maintenance schedules. Additional job duties as assigned. Requirements & Qualifications: 2 years of Industry Experience. Functional understanding of electricity and the relevant safe industry practices for working around it. HAZWOPER certificate (40 hours) Forklift Certification CPR & First Aid Certification Welding, Brazing, Soldering, metal work experience. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit Position Summary: The successful Account Manager will establish Alcatraz Cruises as the iconic San Francisco experience. They thrive in a fast-paced environment, take initiative, and is driven to identify new business opportunities and exceed sales goals. They possess strong communication and interpersonal skills, are confident engaging with diverse clients and partners, and demonstrate a solutions-oriented mindset. The right person is organized, adaptable, and collaborative, with the ability to manage multiple priorities while maintaining a positive and professional attitude. A commitment to teamwork, accountability, and delivering results is essential. Pay Structure: Base Rate + Commission Duties and Responsibilities: Sales Focus: Develops a comprehensive knowledge of the client and market needs, supported by regularly visiting the clients and setting up face-to-face appointments. Generates leads, primarily by using high closing rate techniques such as client appointments and networking through current customers for lead generation. Identifies and converts prospects to clients by using proven sales processes and approaches. Regularly attends networking events and other in-person industry events to learn more about their market. Identifies customer needs and uses in-depth product knowledge to prepare winning proposals. Convincingly presents proposals in-person during site inspections and face to face meetings. Handles objections and solves customer problems, through active listening techniques and by regularly consulting with sales leadership. Establishes relationships with associations and business organizations (e.g. Convention & Visitors Bureau, Department of Education, Tour Operators, etc) by regularly visiting these extensions of our sales team and gaining referrals in the process. Administrative: Ability to effectively plan out a schedule for the week, with a focus on closing revenue and executing out of office sales activities including client visits, networking events, ship tours and boarding client events. Uses Salesforce (CRM software) to effectively plan and manage the activities in the assigned markets and totrack productivity of these sales activities. Uses Anchor (reservation software) to accurately book orders and to create curated proposals. Maintains proper personal organization; manages time well, sets appropriate work priorities, and maintains accurate records. Works with the Sales Admin to collect payments; maintains accounts receivable within ageing guidelines. Customer Service: Ensures prompt responses to client inquiries, with a goal of getting a quote to the client within 24 hours. Ensure complete and accurate product details are communicated to the operations team to ensure proper execution of product promised. Follows up with customer within 24 hours after the cruise to further develop the account, while thanking the client for their business, asking for a survey to be completed and if possible, obtaining referrals from the client. Works with Operational leaders to resolve all customer issues, while making sure that high priority issues are handled in-person. Other: Attending applicable meetings as designated or necessary. Other duties as assigned by operations leaders. Requirements & Qualifications: A minimum of 5 years total sales experience consisting of at least 1-year outbound telephone sales experience. Bachelor's degree preferred in related field or related experience. Tourism hospitality experience required. Proficient with Microsoft office products as well as CRM software. Analytical skills required to identify and exploit selling opportunities and large scale partnerships. Proposal writing is required, must communicate effectively in written form. Establish and maintain effective working relationships as required by job responsibility. Must have the ability to persuade and influence people. Must have proven leadership skills. Must be able to listen effectively, assess the situation, determine relevant issues, identify solutions, and gain consensus. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pay Structure: Base Rate + Commissions The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit Position Summary: The successful Engineer will be a hands-on team member at all levels of the Engineering department's scope. Responsible for all aspects and phases of engineering projects from start to finish. Includes formulating likely hypothesis, controlling variables, designing tests, gathering data, recommending options, and seeing it through to the end. Expected to show leadership within the department and demonstrate a calm and positive reaction to all engineering challenges. Must be able to independently fabricate new parts and solutions from scratch. Checks and verifies work of team to ensure completion to company and industry standards. This position is eligible for benefits. Essential Duties & Responsibilities: Mastery of all duties & responsibilities of the Marine Mechanic position. Able to lead and perform all diesel engine repairs across the company and fleet. Ability to recommend and install new systems and novel solutions. Repair and replace all pilothouse electronics. Diagnose and repair vessel media systems as well. Serves as liaison between company & outside contractors. Works side by side to complete repairs. Rebuild and maintain all company pump and pump systems, alignment & coupling included. Working knowledge of all industry standard engineering tools and techniques. OEM-level craftsmanship of parts and system design. Project management. Time management. Decision making. Reporting accurately and completely on project and problems. Mentoring Marine Mechanics on knowledge and workmanship and ensuring projects resolved quickly and smoothly. Mastery of all Hybrid Propulsion Systems. Competent electrical troubleshooting and repair. Familiarity with all department engineering needs including Alcatraz Island, Pier 33, Yard Periods, Special Projects, etc. Interprets Laboratory test data, reports summarized results or issues to management. Ensure completion of all logs and tasks in a reliable and accurate manner. Learns new skills and information as needed to problem solve. Seeks guidance or assistance when necessary. Organizes workload in a reliable & effective manner. Maintains tools & workspace in a clean and operational state. Performs maintenance on tools when applicable. Mastery of pipe, pipefitting, and fluid control systems. Ensures all engineering systems stay on or ahead of best practices maintenance schedules. Additional job duties as assigned. Requirements & Qualifications: 2 years of Industry Experience. Functional understanding of electricity and the relevant safe industry practices for working around it. HAZWOPER certificate (40 hours). Forklift Certification. CPR & First Aid Certification. Welding, Brazing, Soldering, metal work experience. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit Position Summary: Executes routine and maintenance and engineering of both the vessels and facilities. Follows up on jobs and consults with Port Captains, Chief Engineer and Directors for support. Manages daily job assignments and duties and reports back status of work assignments. Schedules preventive maintenance and records jobs status in appropriate programs and maintains records with accuracy. The right person will be adaptable, dynamic, and follow Hornblower's RESPECT Service System. Duties and Responsibilities: •Perform repairs, overhauls, and upgrades to engineering machinery and equipment in accordance with Coast Guard regulatory requirements. •Specify and purchase equipment and materials to repair and upgrade dining yachts while meeting or exceeding Coast Guard regulatory requirements. •Troubleshoot and diagnose main engine, generator, shaft line, ancillary equipment, and minor electrical problems. •Maintain a comprehensive preventative maintenance program for all equipment. •Maintain an accurate record of all engineering repairs and overhauls. •Assist with the renovation and rebuilding of existing Hornblower fleet facilities located within the San Francisco Bay Area. •Manages Engineering and Maintenance teams to successfully accomplish assigned duties. •Assists the Director of Operations with the preparation of detailed plans of significant R&M and capital projects for all vessels in Northern California. Plans should include timelines, man-hours, and contingencies. Plans must be revised frequently during the execution period. •Ensures all Preventative Maintenance tasks are completed. •Identifies maintenance issues and ensures they are documented within the Maintenance Management Systems and promptly addressed. •Ensures adherence to Coast Guard rules and regulations, and other federal and local rules and regulations. •Establishes department priorities and executes against them based on long-term vision. •Monitors and controls all costs associated with the operation of the Maintenance and Engineering Department in accordance with budget. •Work with Director of Operations to develop Drydock packages for all vessels. •Finds and recommends cost savings that are consistent with company objectives. •Additional job duties assigned. Requirements & Qualifications: • United States Coast Guard Licensed Chief Engineer on vessels of at least 4,000 hp, and/or 1,600 gross tons, will accept Limited Chief Engineer license. • Lifeboat, advanced firefighting, and STCW ratings. • Must possess valid TWIC. • First Aid/CPR Certified. • Minimum of 10 years of marine experience. Must include 5 years as a licensed Chief Engineer or First Assistant Chief Engineer and 5 years' experience managing crew. • High school diploma or equivalent, college degree preferred. • Detailed working knowledge of all ship's systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression. • Mathematical skills necessary to interpret reports and budgets. • Maintain immaculate record. • Successfully manage crew. • Communicate effectively in oral and written form. • Train and develop staff. • Analyze and solve problems. • Demonstrated ability to manage multiple priorities/tasks. • Establish and maintain effective working relationships as required by job responsibility. • Provide advice/opinion and exercise discretion concerning confidential and sensitive matters. • Persuade and influence people. • Listen effectively, assesses the situation, determine relevant issues, identify solutions, and gain consensus. • Set aside emotional factors and/or validate them to discover key/relevant issues. • Work with Microsoft applications. • Must submit to pre-employment and ongoing random drug and alcohol testing. • As per USCG regulation, must be a US citizen or Permanent Resident. • Pre-employment background and drug testing required. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit Position Summary: It is the responsibility of the Marine Administrator to provide administrative support to Marine Operations. Administrative duties are in the areas of Marine Operations. Duties and Responsibilities: Completing Invoices and Purchase Orders. Upkeep and organization of logs, forms, and paperwork on all vessels and in all facilities. Utilization of all marine tracking systems provided by the company. Assisting with training, payroll, scheduling, and other tasks regarding the Marine Department. Maintaining records and upkeep of all safety equipment inventory. Various administrative tasks during Dept. meetings, ie. taking of meeting minutes, following up on action items. Assist with updating vessel and facility security plans, status logs, and needed updates. Purchasing and delivering supplies as needed: ordering, supply runs, movement of supplies. Creation and upkeep of vendor lists for parts and suppliers. Record, log, and track work order requests. Accurately complete all documentation including payroll, time sheets, revenue reports, paperwork and invoices on a timely basis. Know and understand internal policies and external regulatory requirements that relate to your position and department. Additional job duties as assigned. Requirements & Qualifications: Valid driver's license. Familiarity with Marine Industries. Strong customer service, organization, and interpersonal skills. Maintain a high level of organization, detailed oriented and meet deadlines. Handle multiple tasks/projects at one time. Establish and maintain effective working relationships as required by job responsibility. Listen effectively, assess the situation, determine relevant issues, & suggest solutions. Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites. Must be able to effectively understand and convey written and verbal information to coworkers and guests. Maintain uniform and personal grooming in compliance with appearance standards. Will be required to be available for work nights, weekends and on all major holidays. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit Position Summary: City Experiences' mission is to create amazing experiences. Our brand heritage dates back nearly 100 years and today our footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. The Marine Mechanic is responsible for carrying out daily duties such as repairing, maintaining, and troubleshooting marine diesel engines, outboard engines, generators, transmissions, drive train, HVAC, plumbing, pumps, holding tanks, and electrical equipment. The right person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. Duties and Responsibilities: Perform all preventative maintenance: fluids check/replacement, transmission, battery, lighting, generators, engines, sea strainer, alarms etc. Troubleshoot, evaluate, and repair faulty mechanical systems. Indicate to management when 3rd party contractors are needed. Troubleshoot, evaluate, repair, and replace plumbing systems (PVC, ABS, copper, galvanized, and black iron) Troubleshoot, evaluate, repair, and replace hydraulic systems (steering etc.). Respond to service calls at various pier locations and/ or underway vessels; be flexible for emergencies as needed. Troubleshoot 12/24 Volt DC systems and generators and repair as needed (electrical systems such as 110, 220, 440 ac/dc). Recommend 3rd party contractors to management as needed. Operate hand tools and power tools (hand/ electrical tools). Perform proper hazardous waste management and disposal. Maintain accurate records, both paper and electronic, for purchasing, work orders, engine hours, and fluid levels. Identify the need for replacement parts, and order using engine and machinery manuals. Record preventative maintenance (PM), and one time maintenance (OM) in Wheelhouse date base. Maintain a safe work environment, promote best practices, and work indoor/ outdoor in a variety of weather conditions. Assist with ordering replacement and spare parts as needed. Always maintain a clean and organized work environment. Responsible for the upkeep, accountability, keep all vessels that need carpentry, paint, other repairs that are needed to assist director of Maintenance that includes storage of company provided tools. Additional job duties as assigned. Requirements & Qualifications: At least 2 years of experience with marine diesel applications, gasoline, hydraulics. At least 2 years mechanical experience. Some familiarity with Microsoft Office, in particular Word and Excel. BS or Associates degree in mechanical, marine, or industrial engineering preferred. Certificates or schooling for HVAC, welding, plumbing, electrical, mechanical preferred. Mathematics knowledge as it pertains to the position. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit Position Summary: While using excellent customer service skills, this position simultaneously ensures the security and safety of employees and guests and maintains crowd control. The Security/Safety agent is the predominant presence in the Landing area and has the responsibility to represent the company and provide the highest degree of customer service in all situations and interactions with both the guest and non-guest public. The Security/Safety agent is the first responder to all incidences and emergency situations on the landing and as needed on the vessels. In addition, ensures the safe and efficient movement of cars, shuttles and buses in and out of company parking lot. Duties and Responsibilities: To ensure safety and security for guests and employees, assesses behavior, identifies suspicious activity and potential threats and responds according to standards set forth by management. Ensures cars using parking lot have authority to do so. Provides parking information for guests who need to park. Communicates drop off and pick up policy with bus drivers transporting groups. Helps queue guests into various lines, e.g., tickets, scanners, photos, gate. Provides reports as requested by management, such as daily shift logs, incident reports. Following a schedule or at management's direction, rotates among various stations including patrolling the landing, outside and inside. Answer questions posed by guests. Additional job duties as assigned. Requirements & Qualifications: 1 year Customer Service Experience Required Security Card/ Certification Preferred TWIC - Transportation Works Identification Card required, or ability to obtain Security, Law Enforcement and/or Military Experience Preferred Excellent Writing, including Report Writing, Skills Preferred Open schedule and ability to work any assigned schedule, including holidays and weekends Ability to work a shift that may start as early at 7:00 am or end as late as 12:00 am. Shifts are 8 hours. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.