Holiday Harbor Marina

Job Description Job Description Office Manager Holiday Harbor Marina is seeking a dependable, organized, and customer-focused Office Manager to join our team. This position plays a key role in the daily operations of our marina by managing administrative tasks, assisting customers, processing customer accounts, and ensuring efficient office operations. Schedule In-Season: Monday-Thursday, 8:00 AM - 6:00 PM Off-Season: Monday-Thursday, 8:00 AM - 5:00 PM Responsibilities Manage office records, files, and customer information Prepare, send, receive, and organize customer contracts Process customer payments and perform accurate data entry Assist customers at the ship store front desk Answer and direct incoming phone calls Provide excellent customer service in person and over the phone Support day-to-day administrative operations Perform monthly billing processes, including creating invoices, sending customer statements, processing automatic payments, and applying late fees and finance charges Maintain accurate customer account records and payment histories Assist with accounts receivable and collections activities as needed Qualifications Previous administrative, office management, bookkeeping, or related experience preferred Proficiency with QuickBooks, Microsoft Word, and Microsoft Excel Experience with accounts receivable, billing, or bookkeeping preferred Strong organizational and multitasking skills Excellent customer service and communication abilities Accurate and efficient data entry skills Ability to handle confidential financial information with professionalism and attention to detail Ability to work independently and as part of a team What We're Looking For The ideal candidate is reliable, professional, detail-oriented, and comfortable working in a fast-paced customer service environment. Experience handling customer accounts, billing, administrative tasks, and office software is highly valued. We look forward to adding a motivated team member to our growing marina operation.