Mountain High Appliance

Job Description Job Description Mountain High Appliance Glenwood Springs, CO Reports To: Store Manager Job Type: Full-Time In-Person Pay: $50,000 - $100,000 per year (Base + Commission) About Mountain High Appliance Locally owned and operated since 1993, Mountain High Appliance is Colorado's most complete appliance source, offering every major appliance line as well as in-house delivery and professional installation. We have Colorado's best selection of today's most desirable brands, a knowledgeable staff, and a state-of-the-art showroom featuring over 250 live appliances in over 20 inspiring kitchens. We are dedicated to working with you honestly, listening to your needs, and providing you with the information you need to make an educated decision. A small-town business exceeding your expectations with value and integrity - before, during, and after the sale. About the Role The Glenwood Springs Sales Representative / Advisor is a unique hybrid role that blends showroom sales with active business development. You'll serve customers who visit our Glenwood Springs location - but you won't wait for them to come to you. This role requires someone who takes initiative to build relationships in the local market: connecting with builders, contractors, interior designers, and remodelers throughout the Roaring Fork Valley and surrounding areas to develop a steady pipeline of project business. Our Glenwood Springs showroom operates Monday through Friday, which means you'll have structure - but success in this role requires going beyond the showroom floor. You'll be expected to prospect, build community relationships, and develop new accounts alongside managing the in-store customer experience. If you're a self-starter who thrives on relationship building, enjoys both the consultative sales floor environment and the autonomy of growing your own territory, this is an exceptional opportunity in one of Colorado's most dynamic markets. What You'll Do Showroom Sales Engage walk-in customers in consultative discovery conversations to understand their needs and recommend the right products and solutions. Manage and follow up on your own pipeline of quotes, pending orders, and returning customers. Maintain thorough knowledge of product lines, features, availability, lead times, and installation and service options. Process transactions accurately in NetSuite (ERP), including sales, returns, and exchanges. Optimize warranty, financing, and accessory opportunities where appropriate. Maintain a clean, organized, and well-presented showroom floor. Business Development & Prospecting Proactively identify and pursue new business opportunities in the local market - builders, general contractors, interior designers, remodelers, and architects in the Roaring Fork Valley and surrounding communities. Conduct outreach, visits, and relationship-building activities with trade professionals and key accounts. Develop and maintain a local pipeline of project-based business that complements showroom traffic. Represent Mountain High Appliance at community events, trade gatherings, and industry functions as appropriate. Leverage slower showroom periods for outreach, follow-up, and prospecting activity- you create your own momentum. Collaboration & Operations Partner with operations and the broader sales team to ensure accurate order handoffs, delivery coordination, and strong customer communication throughout the project lifecycle. Communicate proactively with customers on order status, lead times, and installation timelines. Participate in ongoing product training and vendor education sessions. Perform other duties and projects as assigned. What We're Looking For Required Previoussales experience - showroom, outside sales, retail, real estate, or a relationship-driven B2C/B2B environment. Self-motivated and disciplined - able to structure your own day and create activity without waiting for foot traffic. A warm, consultative approach - you build trust before you close. Comfortable conducting outreach, cold calls, and in-person prospecting with trade professionals and business owners. Strong communication skills: in person, over the phone, and via email. High level of ownership and accountability - you follow through consistently. Organized and able to manage both showroom customers and an active prospecting pipeline simultaneously. Team-oriented - you communicate with peers and operations rather than working in isolation. Comfortable with commission-based compensation and motivated by performance-based earning. High school diploma or GED required. Must be able to commute to or relocate to Glenwood Springs, CO. Preferred Experience working with or selling to builders, contractors, designers, or remodelers. Background in appliance, home furnishings, kitchen/bath, luxury retail, or real estate. Existing relationships within the Roaring Fork Valley or surrounding community. Familiarity with NetSuite or similar ERP/CRM platforms. Bilingual (English/Spanish) a plus. Physical Requirements Ability to stand and walk for extended periods throughout the shift. Ability to travel locally for prospecting and client visits. Ability to move objects up to 20 pounds occasionally. Compensation & Benefits Pay: $50,000 - $100,000/year (base pay plus commission; guarantee provided during ramp period) 401(k) with company matching Health, dental, and vision insurance Life insurance Flexible spending account Paid time off Employee discount Work Location: In person Glenwood Springs, CO