Alpha The Agency

Job Description Job Description Sales & Retention Supervisor Apprentice Alpha is actively seeking a driven and coachable Sales & Retention Supervisor Apprentice to join our growing team. You'll work directly with our Account Management Department , gaining hands-on experience in staff coaching, sales strategy, and customer retention , all while learning how to lead a high-performing team. What You'll Be Doing: As a Sales & Retention Supervisor Apprentice, you'll play a dual role: supporting frontline customer and sales operations while also preparing to over see a team for us. Through daily mentorship, team collaboration, and real-world management experience, you'll master the skills needed to supervise a results-driven department focused on client satisfaction and long-term growth. Key Responsibilities: Assist in managing a team of sales and account representatives Participate in training and coaching of new team members Support performance reviews, progress tracking, and goal setting Engage with customers to resolve issues and ensure satisfaction Implement retention strategies to maximize client loyalty and minimize churn Monitor sales performance and suggest process improvements Collaborate with leadership to develop team strategies and initiatives Prepare to transition into a team lead role within 6-12 months Support clients' goals within sales and customer retention What We're Looking For: 1-3 years of experience in sales, customer service, or team leadership A background in retail, hospitality, or customer-facing roles preferred Strong communication and leadership potential Natural problem-solver with the ability to multitask and stay organized Positive, coachable attitude and a drive for professional growth High attention to detail and comfort in a fast-paced, people-first environment Bachelor's degree in Business, Communications, or related field preferred (not required) What Alpha Offers: Hands-on leadership training and one-on-one mentorship Competitive compensation and performance-based incentives Company-sponsored travel opportunities (regional conferences, leadership retreats and company/team building events) A collaborative, goal-driven, and inclusive work culture If you're ready to take the next step in your career and grow into a leadership position with real impact - apply now to become a Sales & Retention Supervisor Apprentice at Alpha.