Extrusion Control & Supply

Job Description Job Description JOB DESCRIPTION Title: Senior Inside Sales Representative Reports to: Inside Sales Manager Location: In-office; Waukesha, WI FLSA Class: Exempt Position Type: Salaried Position Status: FT About Us Extrusion Control and Supply is a leading distributor of parts, components, and engineered solutions for the extrusion industry and related manufacturing sectors. We pride ourselves on delivering quality products, technical service, and responsive support to our customers across North America. Our team embraces collaboration, integrity, and a customer-first mindset. Position Summary We are seeking a motivated and experienced Senior Inside Sales Representative to join our sales team in Waukesha, WI. The ideal candidate will be responsible for driving sales and distribution of extrusion industry parts and components, maintaining strong customer relationships, and managing accurate customer and sales data in our CRM system. This role requires a strong mix of technical aptitude, sales execution, customer service excellence, and organizational skills. Key Responsibilities Sales & Business Development Proactively respond to inbound sales inquiries via phone, email, and online channels. Generate quotes and proposals for parts and components relevant to the extrusion industry and adjacent markets. Support the sales cycle from initial contact through order placement and fulfillment. Cross-sell and upsell products based on customer needs and industry knowledge. Collaborate with outside sales, technical specialists, and operations to meet customer expectations. Customer Account Management Build and maintain strong, long-term relationships with customers. Act as a primary point of contact for assigned accounts, ensuring customer satisfaction. Resolve routine issues and escalate complex matters appropriately. Coordinate with internal teams to ensure timely delivery and service execution. CRM & Data Management Accurately enter and maintain customer, lead, opportunity, and order data in the CRM system. Track sales activities, pipeline status, and forecast information. Produce reports to support sales performance measurement and market insights. Market Knowledge & Soft Skills Develop and maintain a strong understanding of products, industry trends, and competitor offerings. Communicate technical information clearly and professionally to both internal and external stakeholders. Demonstrate strong listening, problem-solving, and negotiation skills. Work collaboratively as part of a team while managing individual responsibilities. Qualifications Required: 3-5 years of inside sales experience in an industrial distribution environment. Proven track record of achieving sales goals and providing excellent customer service. Strong communication skills (verbal and written). Proficiency with CRM systems and Microsoft Office (Excel, Outlook, Word). Preferred: Technical degree (e.g., Engineering, Business, Technical Sales) or higher education. Familiarity with extrusion industry products, components, and applications. Experience using advanced quoting tools or ERP systems. Core Competencies Customer-centric mindset Strong organizational and time-management skills Ability to learn and articulate complex product information Resilience and positive attitude in a fast-paced sales environment Team collaboration and accountability Extrusion Control & Supply is an EEO/AA employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We embrace the competitive advantage that diversity brings, and we strive to create a working environment that is inclusive of thought and talent. Company Description As the only U.S. supplier focused solely on the polymer extrusion MRO industry for more than two decades, our experience has yielded innovative products and support strategies to improve your efficiency and profitability. We're continually seeking and evaluating new products to offer you affordable, innovative advancements in extrusion technology and a high-quality experience. Expertise - Since 1997, Extrusion Control & Supply, Inc. has provided supplies and support to over 1000 polymer extrusion customers worldwide. With on-going training, our professional staff offers the best support on the selection and application of the parts we sell. Our concentrated knowledge of polymer extrusion helps customers reduce costs and inventory while keeping their machinery running. Commitment - ECS offers a complete line of parts and supplies at competitive prices, and with offices across the U.S., we're able to provide extended support hours and next day shipping to accommodate last-minute orders, eliminating costly delays. Additionally, we offer in-house extruder screen stamping and cylinder welding, along with a "stock for need" program to help reduce downtime, inventory surpluses, and ease procurement processes for ECS partners. Company Description As the only U.S. supplier focused solely on the polymer extrusion MRO industry for more than two decades, our experience has yielded innovative products and support strategies to improve your efficiency and profitability. We're continually seeking and evaluating new products to offer you affordable, innovative advancements in extrusion technology and a high-quality experience. Expertise - Since 1997, Extrusion Control & Supply, Inc. has provided supplies and support to over 1000 polymer extrusion customers worldwide. With on-going training, our professional staff offers the best support on the selection and application of the parts we sell. Our concentrated knowledge of polymer extrusion helps customers reduce costs and inventory while keeping their machinery running. Commitment - ECS offers a complete line of parts and supplies at competitive prices, and with offices across the U.S., we're able to provide extended support hours and next day shipping to accommodate last-minute orders, eliminating costly delays. Additionally, we offer in-house extruder screen stamping and cylinder welding, along with a "stock for need" program to help reduce downtime, inventory surpluses, and ease procurement processes for ECS partners.