MHi Pros

Job Description Job Description Position Overview MHi Pros and Industrial Pro Shop are seeking a confident, organized, and experienced Inside Sales & Telemarketing Representative to support sales growth through outbound calling, lead follow-up, customer communication, quote support, and inside sales activity. This position is entry-level to the industrial equipment and contractor-services industry, but it is not an entry-level sales position. The right candidate does not need to already understand material handling equipment, fall protection systems, access platforms, industrial safety products, or contractor services. We are willing to train the technical side of the business. However, the candidate must already have strong phone skills, sales discipline, outbound calling ability, follow-up habits, customer communication skills, organization, confidence, and the ability to help move opportunities toward a sale. This role supports both: MHi Pros A contractor and industrial solutions provider specializing in Material Handling Solutions, Fall Protection Systems, and Access Platform Equipment. Industrial Pro Shop An e-commerce and inside sales business focused on industrial safety equipment, fall protection products, material handling products, PPE, facility safety, and related contractor-support products. Core Purpose of the Role The purpose of this role is to create sales opportunities, follow up with prospects and customers, support quote activity, and help convert conversations into appointments, orders, service opportunities, and revenue. This person will spend a significant portion of their day on the phone making outbound calls, following up on leads, contacting existing customers, introducing company services, supporting inside sales team, and keeping opportunities organized. Key Responsibilities Outbound Calling & Telemarketing Make daily outbound calls to prospects, customers, contractors, facility managers, safety managers, purchasing departments, and industrial businesses. Introduce MHi Pros and Industrial Pro Shop in a clear, professional, and confident manner. Identify customer needs related to equipment, safety products, inspections, installations, services, and contractor support. Book appointments, service calls, quote opportunities, and follow-up conversations for the sales team. Re-engage past customers, inactive accounts, abandoned quotes, and warm leads. Follow call scripts when provided while still communicating naturally and professionally. Maintain a strong daily rhythm of call activity, follow-up, and sales outreach. Inside Sales Support Assist customers with product and service inquiries. Help move leads from initial contact to quote, proposal, appointment, order, or handoff. Follow up on open quotes, pending decisions, and customer requests. Support sales of equipment, safety products, fall protection products, material handling solutions, access platform equipment, inspections, testing, training, and installation services. Qualify customer needs and gather important project or purchasing details. Coordinate with outside sales, technical sales support, operations, and management as needed. Help ensure customers receive timely communication and clear next steps. Customer Communication Communicate professionally by phone, email, and internal systems. Ask good questions to understand the customer's need, urgency, budget, timeline, and decision-making process. Build trust with customers through responsiveness, consistency, and follow-through. Clearly explain next steps and properly set expectations. Escalate technical questions to the appropriate team member when needed. Maintain a positive and professional tone, even when dealing with difficult or unresponsive prospects. Follow-Up & Organization Track calls, notes, follow-ups, leads, opportunities, and customer details. Maintain organized records in the company's CRM, sales tracking system, or task management system. Follow up consistently until the opportunity is closed, lost, handed off, or no longer active. Keep management informed of strong leads, urgent opportunities, and customer concerns. Help prevent leads, quotes, and customer requests from falling through the cracks. Sales Activity & Accountability Meet daily and weekly expectations for outbound calls, follow-ups, appointments, quote follow-ups, and sales activity. Take ownership of assigned leads and customer lists. Work with urgency, consistency, and accountability. Participate in sales meetings, training, and performance reviews. Use feedback to improve call quality, conversion rates, and customer engagement. Maintain a results-focused mindset. Required Skills & Experience The ideal candidate must already have: Prior experience in telemarketing, inside sales, outbound sales, appointment setting, lead generation, or customer sales support. Strong phone confidence and the ability to make outbound calls throughout the day. Clear, professional, and persuasive communication skills. Strong follow-up discipline. Ability to handle rejection without becoming discouraged. Ability to ask questions, listen, qualify needs, and guide conversations. Strong organizational skills. Ability to manage multiple leads, quotes, calls, and follow-ups at the same time. Comfortable working with sales goals, activity expectations, and accountability. Basic computer skills, email skills, and ability to learn CRM or sales systems. A positive attitude, strong work ethic, and willingness to learn the industry. What We Are Willing to Train We are willing to train the right person on: Industrial equipment terminology. Material Handling Solutions. Fall Protection Systems. Access Platform Equipment. Safety products and PPE. Contractor services. Vendor and product knowledge. Company processes. Internal quoting and handoff procedures. Industry-specific customer types and applications. What We Are Not Looking to Train This is not the right role for someone who still needs to learn the basics of: How to talk confidently on the phone. How to make outbound calls. How to follow up consistently. How to handle rejection. How to stay organized. How to communicate professionally with customers. How to take ownership of sales activity. How to ask for the next step. How to work with urgency and accountability. The company can train the industry, products, and services. The candidate must already bring the sales discipline, communication ability, and phone confidence. Ideal Candidate Profile The ideal candidate is someone who: Enjoys talking to people. Is not afraid of the phone. Can make calls consistently without needing to be pushed all day. Understands that follow-up is a major part of sales success. Can stay organized while managing multiple customer conversations. Has a natural sales personality but also respects process and accountability. Wants to grow with a company that serves industrial, commercial, contractor, safety, and facility customers. Is coachable, dependable, and performance-minded. Key Performance Indicators Success in this role may be measured by: Number of outbound calls completed. Number of customer conversations. Number of qualified leads created. Number of appointments or service opportunities booked. Number of quote follow-ups completed. Number of reactivated customers or opportunities. Quality of CRM notes and follow-up tracking. Contribution to sales revenue. Responsiveness to customer requests. Consistency and reliability. Work Environment This is an in-office sales and customer-support role. The person in this position will work closely with our inside sales and marketing team members. The role requires professionalism, persistence, attention to detail, and the ability to communicate with a wide range of customers, including contractors, safety managers, facility managers, maintenance teams, purchasing agents, business owners, and industrial buyers. Compensation Compensation is a hybrid of hourly pay based on experience (50% of total pay), with performance-based incentives, commissions, and bonuses based on sales activity (50%+ of remaining pay), booked appointments, closed opportunities, and company goals. For the career minded individual, this is a great position. Current pay structure allows for the correct individual to earn $80,000+ their first year. Company Description About MHi Pros As a licensed contractor and certified distributor for a vast array of industrial solution manufacturers, we have a key focus on material handling and safety solutions! Our team of engineered solution specialists works with customers daily assisting them with their purchases every step of the way . click apply for full job details