Wicklife Hospitality LLC

Job Description Job Description The Role We are looking for a sharp, organized, and detail-oriented individual to serve as the heartbeat of our front office. This dual-role position combines the technical precision of a Collision Estimator with the hospitality of a Receptionist . You will be the first face our customers see and the primary architect of their repair plan. This is the perfect role for someone who enjoys a fast-paced environment where no two days-and no two fender benders-are the same. Key Responsibilities Customer Hospitality & Reception The Hub: Act as the central communication point between customers, insurance companies, and our shop technicians. Intake Management: Greet every customer warmly, gather vehicle and insurance information, and set the tone for a high-quality experience. Communication Flow: Proactively update customers on their vehicle's status via phone, text, or email, ensuring they never have to call us for an update. Office Operations: Manage the shop calendar, process payments, organize repair folders, and maintain a pristine, professional reception area. Support Services: Coordinate rental car drop-offs and pick-ups to ensure a seamless transition for the customer. Estimating & Shop Support Initial Damage Assessment: Assist senior staff by taking high-quality photos of vehicle damage and documenting VINs and mileage. Estimate Drafting: Learn to use estimating software to input parts and labor, helping to build accurate repair orders. Supplement Tracking: Monitor and document additional damage found during the teardown process. Parts Coordination: Check in delivered parts against invoices to ensure the technicians have exactly what they need to start work. What You Bring to the Table The Technical Eye: Previous experience in collision estimating or auto body repair is highly preferred. The "People" Person: A naturally helpful demeanor and the ability to de-escalate stressed customers. Organizational Mastery: You can pivot from writing a complex supplement to answering a phone call without losing your place. Tech Savvy: Proficiency in estimating software and basic office suites (MS Office/Google Workspace). Integrity: A commitment to safety and ensuring every vehicle is returned to pre-accident condition.