Goodwill Northern Michigan

Description: The Retail Sales Associate is responsible for processing textiles and wares, maintaining store and merchandise displays, and providing excellent customer service. The position requires operating the cash register, accepting and handling donations, and acting in a security/loss prevention capacity. The Retail Sales Associate will interact with customers, donors, clients, and employees and must maintain a positive and professional image. This position pays $18/hr. Essential Functions : Ability to operate equipment such as mouse, keyboard, computer, cell phone, and tablet. Operate a pallet jack and trash compactor. Unload, accept, sort and tag donations from donors. Primary Responsibilities : Support the mission and vision of Goodwill Industries of Northern Michigan. Perform work in a safe manner by observing all Goodwill safety policies and procedures. Interact with all Goodwill team members, clients, and customers in a professional manner. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities. Perform all day-to-day operational functions of the store, such as running the register, writing sold tickets and receipts, stocking shelves and tables, selling merchandise, rotating goods, assisting customers and donors, and accepting donations. Be knowledgeable of Goodwill's full range of merchandise and pricing structures. Set up advertising signs and displays to attract customers and promote sales. Obtain merchandise requested by customers or receive merchandise selected by customers. Provide excellent customer service by answering customer questions and assisting with merchandise. Perform cashier duties, including sales transactions, payments, refunds, asking customers for a donation with 'round up' of their purchase, and end of day register processing. Be accountable for proper register balances and for preventing unauthorized removal of merchandise from the store. Wrap or bag merchandise for customers. Transport purchased merchandise to specified vehicles for customers when needed. Maintain a clean and orderly work area, including stocking, straightening, and cleaning the sales floor. Remove empty hangers and outdated merchandise according to the rotation schedule. Ensure fitting rooms are free of merchandise, removing clothes and re-hang as necessary. Answer the telephone and provide announcements over the store paging system as needed. Process and price textiles and wares within established timeframes and meet production goals set by Management. Expedite merchandise to and from the sales floor. Adhere to all agency policies and procedures. Promote Goodwill in a positive way internally and externally. Understand and comply with Goodwill's safety program and alert the supervisor of unsafe practices or situations. Help train new staff and clients as directed by the supervisor. Perform other duties as assigned by management. Requirements: Education, Licenses, Certifications and Experience : Retail experience is a plus. Knowledge, Skills and Abilities : Ability to work effectively with diverse staff customers, community service volunteers and vendors. Good verbal communication and organizational skills. Excellent customer service skills. Ability to work independently and be flexible in a multi-duty environment. Ability to work within established guidelines. Ability to operate a forklift is preferred. Ability to receive and disperse cash accurately and perform basic math functions. Fundamental ability to understand, accept, and work with people who have disabilities and/or other barriers to employment. Positive, can-do attitude with a strong commitment to teamwork. Ability to work rotating shifts, weekends, and holidays. Physical Requirements : While performing duties, is required to stand, walk, use hands, talk and/or hear. Reaches with hands and arms, balance, stoop, kneel, twist, turn, and crouch. Specific vision abilities required by job include color vision. Often lifts and/or moves up to 10 pounds; regularly lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds. Work is repetitive in nature. May be required to stand for up to 8 hours during a shift. Other : Must have reliable means of transportation. Must be willing to work evenings, weekends, extended hours, and holidays. Must pass a background check. PI8aff6071b7cc-2047

Description: The Retail Store Manager is responsible for managing the day-to-day operations of the Goodwill Northern Michigan retail store, ensuring that it meets or exceeds sales goals, is well organized, and provides excellent customer service. In addition, the Retail Store Manager is responsible for supervising a team of employees, managing inventory, and ensuring that the store is in compliance with Goodwill Northern Michigan's policies and procedures. The Retail Store Manager may be required to cover other store locations as needed. Essential Functions : Responsible for retail store staffing/personnel (interviewing, hiring, training, managing, terminating) and adhering to Goodwill Northern Michigan's employment policies & procedures. Schedule and oversee schedules of store team. Communicate to/with team members and departments. Review, reconcile and approve employee timecards. Assist in materials handling and processing of donated goods as needed. Primary Responsibilities : Support the mission and vision of Goodwill Industries of Northern Michigan. Perform work in a safe manner by observing all Goodwill safety policies and procedures. Interact with all Goodwill team members, clients, and customers in a professional manner. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities. Manage the daily operations and personnel of a retail store location, maintaining friendly, clean, attractive, efficient, fully stocked, profitable stores and productive, engaged staff. Ensure that retail customer service standards are consistently achieved. Ensure that retail location is appropriately maintained, visually appealing and portrays a quality image of Goodwill Northern Michigan. Ensure that the location operates within the established budget (sales and profit/loss). Provide coordination throughout the store with team members to maintain or exceed budgeted sales and income level. Develop and provide staff with the support and training they need to perform their jobs and achieve their performance objectives. Ensure all team members have received all appropriate job and safety-related training. Develop and train Assistant Retail Store Managers to be able to fully operate the store in the absence of the Retail Store Manager. Perform quarterly employee developmental check-in conversations with all direct reports. Maintain all customer and quality control standards in a professional manner. Ensure responsibility for reporting and banking in a proper manner. Ensure all administrative functions and responsibilities are accurate and completed and submitted in a timely fashion. Administer and maintain documentation regarding employee attendance and performance according to company policies and procedures. Ensure quality control standards, accurate pricing strategies and merchandise rotation are being maintained. Responsible for daily auditing procedures, bank deposits, and cash control. Ensure that all Goodwill Northern Michigan agency and retail policies, procedures and processes are implemented, followed, and/or achieved. Hold regular staff meetings, keeping staff members abreast of pertinent information from location, retail operations and Goodwill Northern Michigan overall. Assist Retail Director in developing best practices for retail division. Attend all scheduled retail Management meetings and scheduled trainings. Other duties as assigned by manager. Requirements: Education, Licenses, Certifications and Experience : High school graduate or GED. College degree preferred. Minimum of 4 years of managerial experience in a high volume fast paced business. Retail or other customer service-oriented environment preferred. Current driver's license without restrictions. Knowledge, Skills and Abilities : Proven leadership skills with the ability to develop and motivate a team of employees. Ability to communicate effectively with customers, staff, and people with disabilities to provide direction, and resolve complaints and problems as they arise. Ability to coordinate multiple activities, schedules, and projects. Good organizational skills required, must have strong communication skills, both oral and written. Ability to create and maintain documentation regarding team member attendance and performance according to company policy. Ability to plan and to be creative and naturally seek further professional growth. Well-developed sense of responsibility and coping ability. Ability to make quick accurate decisive decisions. Ability to understand and accept people with barriers to employment and everyday living. Strong computer skills with working knowledge of current Microsoft Suite. Proficiency with Counterpoint Point of Sale software. Ability to work varied hours and days as business dictates. Physical Requirements : Work in an environment with occasional high stress, and short deadlines. Stand, walk, and sit throughout the workday. Routinely bend, stoop, push, pull, reach, kneels twist, turn throughout the day. Ability to lift up to 50 pounds. May be required to exert 150 - 300 pounds of force. Other : Reliable transportation for bank deposits, off site training, multi-store travel and emergency call ins. Compensation details: 0 Yearly Salary PI4d5-

Description: The Retail Sales Associate is responsible for processing textiles and wares, maintaining store and merchandise displays, and providing excellent customer service. The position requires operating the cash register, accepting and handling donations, and acting in a security/loss prevention capacity. The Retail Sales Associate will interact with customers, donors, clients, and employees and must maintain a positive and professional image. Essential Functions : Ability to operate equipment such as mouse, keyboard, computer, cell phone, and tablet. Operate a pallet jack and trash compactor. Unload, accept, sort and tag donations from donors. Primary Responsibilities : Support the mission and vision of Goodwill Industries of Northern Michigan. Perform work in a safe manner by observing all Goodwill safety policies and procedures. Interact with all Goodwill team members, clients, and customers in a professional manner. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities. Perform all day-to-day operational functions of the store, such as running the register, writing sold tickets and receipts, stocking shelves and tables, selling merchandise, rotating goods, assisting customers and donors, and accepting donations. Be knowledgeable of Goodwill's full range of merchandise and pricing structures. Set up advertising signs and displays to attract customers and promote sales. Obtain merchandise requested by customers or receive merchandise selected by customers. Provide excellent customer service by answering customer questions and assisting with merchandise. Perform cashier duties, including sales transactions, payments, refunds, asking customers for a donation with 'round up' of their purchase, and end of day register processing. Be accountable for proper register balances and for preventing unauthorized removal of merchandise from the store. Wrap or bag merchandise for customers. Transport purchased merchandise to specified vehicles for customers when needed. Maintain a clean and orderly work area, including stocking, straightening, and cleaning the sales floor. Remove empty hangers and outdated merchandise according to the rotation schedule. Ensure fitting rooms are free of merchandise, removing clothes and re-hang as necessary. Answer the telephone and provide announcements over the store paging system as needed. Process and price textiles and wares within established timeframes and meet production goals set by Management. Expedite merchandise to and from the sales floor. Adhere to all agency policies and procedures. Promote Goodwill in a positive way internally and externally. Understand and comply with Goodwill's safety program and alert the supervisor of unsafe practices or situations. Help train new staff and clients as directed by the supervisor. Perform other duties as assigned by management. Requirements: Education, Licenses, Certifications and Experience : Retail experience is a plus. Knowledge, Skills and Abilities : Ability to work effectively with diverse staff customers, community service volunteers and vendors. Good verbal communication and organizational skills. Excellent customer service skills. Ability to work independently and be flexible in a multi-duty environment. Ability to work within established guidelines. Ability to operate a forklift is preferred. Ability to receive and disperse cash accurately and perform basic math functions. Fundamental ability to understand, accept, and work with people who have disabilities and/or other barriers to employment. Positive, can-do attitude with a strong commitment to teamwork. Ability to work rotating shifts, weekends, and holidays. Physical Requirements : While performing duties, is required to stand, walk, use hands, talk and/or hear. Reaches with hands and arms, balance, stoop, kneel, twist, turn, and crouch. Specific vision abilities required by job include color vision. Often lifts and/or moves up to 10 pounds; regularly lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds. Work is repetitive in nature. May be required to stand for up to 8 hours during a shift. Other : Must have reliable means of transportation. Must be willing to work evenings, weekends, extended hours, and holidays. Compensation details: 15-15 Hourly Wage PI9e1d4325f9c3-1951