William C Smith & Co Inc

Job Description Job Description WC Smith has an exciting part-time opportunity for an Evening Resident Services Coordinator at The Collective , our premier luxury apartment community consisting of Park Chelsea, The Agora, and The Garrett. This role is responsible for maintaining a welcoming and professional presence throughout the community, supporting resident satisfaction, monitoring amenity spaces, conducting routine property walks, and providing relief coverage for concierge staff as needed. The ideal candidate is customer-focused, attentive to detail, and committed to delivering an exceptional resident experience in a Class A residential environment. SCHEDULE: Part-time, 16 hours per week Saturday and Sunday, 2:30 PM - 10:30 PM THE RESIDENT SERVICES COORDINATOR WILL: Provide a welcoming and professional presence for residents and their guests. Conduct routine property walks and document any safety, maintenance, or security concerns. Monitor amenity spaces and ensure compliance with community policies and operating hours. Assist and support concierge and security personnel as needed. Respond to resident questions and requests in a timely and professional manner. Enforce community policies, procedures, and standards. Demonstrate a commitment to fair housing principles at all times. THE IDEAL CANDIDATE HAS: Minimum of two years of experience in a front desk, concierge, hospitality, customer service, or similar role. Exceptional customer service skills with a positive, professional demeanor. Strong verbal and written communication skills. Previous experience working in a Class A luxury residential community is strongly preferred. Security experience is a plus. Experience with Yardi is a plus. Ability to walk the property and remain on your feet for extended periods of time. BENEFITS: Free parking. Sick and Safe Leave. ABOUT WC SMITH WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area. What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years, we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city's long-term vision for growth with our residents' vision for how a community best serves their needs and desires. We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there and inhabit them. We are looking for self-starters and go-getters who demonstrate the resourcefulness, enthusiasm, and relationship-building skills essential to offering the best level of service and communication to clients and team members. Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth. WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. If you need assistance or accommodation, you may reach us at WC Smith does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team and such candidate was submitted to the WC Smith Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to WC Smith in violation of this policy may be used by WC Smith without obligation to pay any fees of any kind to the recruiter. Any recruiting agencies or third parties interested in future partnership, please contact Failure to comply, could impact future potential partnership.