Peace River Center

The Community Mobile Support Team (CMST) Supervisor is responsible for overseeing the day-to-day operations of the Community Mobile Support Team. This position has some administrative and clinical functions within the Community Mobile Support Team to effectively organize the Team's workload, liaison with law enforcement partners, and represent Peace River Center at community events. The CMST Supervisor reports to and assists the Director of Crisis Support Services. General Expectations: In the performance of their respective tasks and duties, all employees are expected to conform to the following: a. Adhere to all PRC policies and Code of Conduct standards and always exhibit all PRC's Core Values. b. Perform quality work within deadlines with or without direct supervision. c. Interact professionally with other employees, customers, and vendors. d. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required. e.I nterviews and make recommendations for applicants seeking to fill vacant positions within the program. f. Meets regularly with Crisis Counselors either in-person and/or via ZOOM to discuss and identify potential programmatic issues and review difficult cases. g. Meet with various law enforcement officials to troubleshoot, develop and implement programmatic process for efficient program operations. h. Provide community presentations to promote program. i. Contact and meet with identified clients to assess their service needs. j. Respond to client crisis situations to provide assessment, intervention and crisis resolution planning. k. On call to program staff to provide regular consultation on cases. l. Work with the Director of Crisis Response Services to develop program resources that are efficient, fiscally responsible and effective. m. Conduct onboarding with new staff through orientation to the program and training on service provisions. n. Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest, or unethical behavior. o. Maintain all necessary documentation on service activities. p. Coordinate with CRT Program Assistant to maintain CMST schedule q. Contribute to the agency-wide Quality Improvement efforts by participating on the Environment of Care Committee. Essential Duties/Requirements: Ability to conduct crisis assessments, intervention and crisis resolution planning in various settings. Ability to be on-call for case consultation and guidance as scheduled. Ability to conduct follow-up assessments and contacts. Ability to review staff timesheets and PTO requests as needed Ability to review and provide guidance on CMST staff documentation. Ability to conduct public speaking engagements as needed. Ability to create a positive work environment that can respond to constant change. Ability to act with integrity as demonstrated by operating with openness, honesty, dignity, and respect when building and maintaining an environment of trust. Ability to work well with supervisors, co-workers, and external stakeholders on a one-on-one and group basis. Ability to prioritize workload efficiently, without direct instruction, to meet deadlines under changing conditions. Ability to communicate effectively with people from law enforcement community. Ability to maintain appropriate role boundaries between mental health functions and law enforcement functions. Ability to plan, coordinate and evaluate learning needs and training activities to meet training needs and priorities. Ability to read, listen to and understand information and ideas presented verbally and in writing. Ability to concentrate on a task over a period without being distracted. Ability to multi-task or shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). Ability to understand and take the initiative on projects. Ability to arrive/report to work on time and ready to work. Ability to report to work with clean hygiene. Ability to adhere to company/program dress code standards. Ability to speak and professionally communicate information and ideas with others. Ability to independently research, analyze and make effective recommendations on administration, management, procedures, and opportunities for improvement. Ability to work cooperatively in a group/team setting. Ability to read, interpret, and apply policies, laws, rules, and regulations pertaining to human resource matters, including but not limited to, FMLA, FLSA, EEOC, wage and hour, and other matters. Ability to help review and develop agency policies and procedures as requested. Participate in program review, design, and development activities. Participate in and/or lead quality improvement projects and initiatives as requested. Participate in accreditation, licensure, and other matters as requested. Qualifications: Education: Master's degree in Human Services or related field from an accredited four-year college or university. Experience: Minimum of 3 years' experience with mental health programs Certifications: Safety Equipment: Universal Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations. Life Safety Equipment (fire extinguisher) Transportation: Must have reliable transportation Machines, Tool and Equipment Used: Computer, telephone, fax, copier, cell phone Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Datis, and Microsoft email, as examples.This will ensure secure and efficient communication with the organization. Supervisory Relationship(s) Supervises: Crisis Outreach Counselor I, Crisis Outreach Counselor II Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the work is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings, etc., to another PRC location. EEO Statement One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status, religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation. PIeddf7-1573

The Crisis Outreach Counselor provides mental health crisis services in various settings for immediate crisis assessment, crisis intervention, and time-limited, crisis counseling to promote crisis resolution and evaluation to individuals in Polk County who have come to the attention of Polk County Sheriff's Office and may be experiencing any type of emotional distress. Working in partnership with Sheriff's Deputies, the Crisis Outreach Counselor facilitates continuity of treatment for individuals through follow up contact to assist with connection to services, establish plans to alleviate further crises, and facilitate the Baker Act process as needed. General Expectations: In the performance of their respective task and duties, all employees are expected to conform to the following: Fully understand and consistently exhibit all of Peace River Center's Core Values, while fostering the same with all direct reports. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers, and vendors. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Essential Duties/Requirements/Activities: Answer crisis line telephones. Conduct crisis assessments/interventions, including co-existing disorders. Develop crisis action plans with individuals which may include connection to additional services based on the individual's needs. Facilitate linkage to identified services and serve as a point of contact, advocate, and informational resource for the individual. Conduct follow-up assessments/contacts and re-evaluate crisis plan as necessary. Maintain call logbook, contact log and other documentation for statistical and outcome purposes as necessary. Concisely and correctly complete clinical documentation and related paperwork in a timely and professional manner. Good leadership skills Good written and verbal communication skills Good interpersonal skills with peers and other agencies/organizations Good organizational skills and ability to handle multiple tasks Creative management and knowledge of community resources Ability to keep information confidential Ability to work with minimal supervision Ability to travel to multiple sites Provide timely, accurate, completion of required documents Qualifications: Education: Master's Degree in a Human Services field from an Accredited College or University. Experience: Minimum of one (1) year of experience in mental health or related field. Certifications: Training: Complete specific training as required in FS 65-E5. Approval of Abuse Registry and Law Enforcement check. 20 hours professional enhancement training annually including all PRC required. Current Driver's License Must have self-transportation that is reliable. Knowledge and Skills: Assessment Excellent written and verbal communication skills Highly organized with the ability to work with minimal supervision Excellent skills and knowledge of Microsoft Office Safety Equipment Standard Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations. Life Safety Equipment (fire extinguisher) Transportation: Minimum 21 years of age. Must have reliable transportation. Will drive personal vehicle for job duties: Must be 21+ with a valid driver's license and a clear driving record. Must carry & maintain $25,000/$50,000 bodily injury coverage on personal vehicle and provide proof of coverage annually. Physical Requirements: Machines, Tool and Equipment Used: Computer, telephone, fax, copier Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Paycor, and Microsoft email as examples. This will ensure secure and efficient communication with the organization. Supervisory Relationship(s) None Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location. EEO Statement One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation. PIe6e32-6801

The Transfer Coordinator facilitates the transfer of patients into and outside of the PRC Inpatient Units. This position is responsible for ensuring that the patient meets all Peace River Center's clinical, financial, and regulatory criteria for transfer and verifies CSU Bed availability for the BCSU and LCSU. This staff person will monitor, coordinate, and collect necessary verbal and written documentation as required of the agency/referring institution. The staff person will possess excellent written and verbal communication skills, and additionally complete administrative tasks such as monitoring of facility processes, submitting daily data to required entities, and confirming that client documentation has been collected. The Transfer Coordinator will maintain excellent relationships with the inpatient team and referring facilities. General Expectations: In the performance of their respective task and duties, all employees are expected to conform to the following: Adhere to all PRC policies and Code of Conduct standards and at all times exhibit all PRC's Core Values. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and vendors. Work independently, while understanding the necessity for communicating and coordinating work efforts with other employees and organizations, as required. Comply with all Center policies and procedures except those for which the employee gives notice of the need for reasonable accommodation and for which the Center can make such reasonable accommodation. An employee in this position must be able to react to change productively. Attends all scheduled work hours, meetings, training, and other center functions. Job Function and Tasks: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Responsible for inpatient referral screening including: Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into the Peace River Center CSU. Monitor facsimile machine for faxed referrals. Obtains medical history, patient demographics, and insurance from referring institution. Promptly screen referral documentation for appropriateness of placement with strict adherence to policies and procedures. Connects with Charge Nurse at the receiving CSU to provide notice of the pending transfer and to determine availability of a bed. Communicates with the referring institution of approval and coordinates time of transfer. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions. Tracks & documents all transfer encounters. Understand, navigate, and maintain electronic record reporting within agency timeline expectations. May be asked to maintain and provide daily, weekly, or monthly referral statistics for submission to Administration. Verifies patient transfer Summary Review following each shift. Performs all other duties as assigned adapts to a changing work environment. Responsible for reviewing Credible Seclusion and Restraint services (SANDRs): Ensure SANDR form is completed appropriately and thoroughly using Credible reporting tool. Review Credible chart for SANDR order. Electronically submit Baker Act cover sheets to DCF according to procedure. Electronically submit digital Clerk of Courts required paperwork according to procedure. Essential Duties/Requirements/Activities: Ability to arrive/report to work on time and ready to work. Ability to abide by company attendance policy. Ability to abide by principles of EEO compliance and a workplace of dignity and respect. Ability to work cooperatively in a group/team setting. Ability to show respect to others. Ability to take guidance and direction from supervisors. Ability to report to work with clean hygiene. Ability to adhere to company /program dress code standards. Ability to professionally communicate with others. Ability to record minutes from meetings. Ability to keep information confidential. Ability to encourage treatment team to fully assess for presenting needs and assist in how to address needs. Ability to listen to and understand information and ideas presented verbally and in writing. Qualifications: Must have good organizational skills and be able to work independently. Knowledge of facility systems and organization as they pertain to medical records and organization review. Good customer facing and phone skills. Communication and interpersonal skills to develop relationships with clients, staff, providers, and payors. Good organizational skills with the ability to multi-task and manage time. Understanding of basic medical terminology. Experience working in a Medical Office setting. Competency in the use of office equipment such as fax machine, multi-line phone system, email, computer, etc. Education: High School diploma (GED), AA Degree a plus Experience: 2+ years in customer service. 2+ years in a business setting. 2+ years in a health care environment. 1+ year in communicating with external organizations. Certifications: None Training: 20 hours professional enhancement training annually including all PRC required. Credible/DCF Backer Act Reporting/Report generating training as needed to perform assigned job duties. Knowledge and Skills: Excellent written and verbal communication skills, including oral presentations. Highly motivated, able to learn quickly and prioritize multiple tasks. Proficient in Word, Excel and the ability/willingness to learn other applications. Excellent organizational skills including setting up/maintaining files. Proactive approach to problem resolution. Familiarity with medical terminology. Working knowledge of the healthcare revenue cycle process. Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with internal and external parties. Must be able to follow detailed instructions. Consistently exercises critical thinking skills or uses logic and reasoning to assess and resolve problems Quickly makes sense of, combines, and organizes information. Consistently maintain a professional and approachable demeanor. Able to work under pressure and meet stringent deadlines in a fast-paced environment. Successfully alternates between two or more activities or sources of information. Accepts responsibility and maintains a high level of accountability. Handle unresolved inquires/issues. Safety Equipment Universal Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations. Life Safety Equipment (fire extinguisher) Transportation: Must have reliable transportation. Machines, Tool and Equipment Used Computer, telephone- multi line, fax, copier, Calculator Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Paycor, and Microsoft email as examples. This will ensure secure and efficient communication with the organization Supervisory Relationship(s) None Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location. EEO Statement : One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation. PI85493c8358c7-1600

This is a non-degreed position that will require the advocate to work collaboratively in a DV subject matter expert consulting role with CPI child welfare staff. The Partners in Protection (PiP) Advocate will co-locate between the VS Office and their assigned DCF Service Center and shall collaborate with Department CPIs to provide case consultation to assist in accurate identification of the underlying causes of violence and whether the dynamics of power and control are present, assist in the identification of risk factors, survivor protective capacities, and development of safety plans in accordance with CFOP 170-5, Chapter 10. The PiP advocate provides comprehensive advocacy, support, and individual counseling services to survivors of domestic violence involved in the child welfare system by conducting safety planning, crisis intervention, referrals, and counseling, completing required registration, service, and relocation documentation. Facilitates and co-facilitates training and presentations for Department of Children and Families (DCF) staff, community partners, co-workers, and the public; leads survivor support groups with appropriate documentation; and supports the Victim Services Division through special projects, community outreach, monitoring preparation, and backup shelter coverage as needed. CPI Program Description: Co-located PiP domestic violence advocates are domestic violence subject matter experts that work from an empowerment-based approach and are skilled at identifying survivor protective capacities. Advocates' expertise in this area assists child welfare professionals in partnering with survivors by building on the protective factors of the non-offending parent. The co-located advocates' domestic violence expertise also serves to assist child welfare professionals in identifying batterers' patterns of coercive and controlling behaviors, gathering information to address batterer-generated risks, and assessing the impact of the batterer's behavior on the children. The Partners in Protection Program is a collaborative effort between PRC, DCF Child Welfare staff and other CBC child welfare professionals to provide an optimal coordinated community response to families experiencing the co-occurrence of domestic violence. The advocate provides consultation to child protection staff, referral services to survivors, and attends monthly meetings between all partnering stakeholders to develop strategies to resolve any barriers or issues. The goal of the program is to bridge the gap between child welfare and domestic violence service providers to enhance family safety, create permanency for children, and hold perpetrators accountable for their actions. The Department's designated training and technical assistance provider will provide technical assistance and training to DV staff and child welfare organizations to build collaborations that benefit survivors of domestic violence and their children. General Expectations: In the performance of their respective tasks and duties, all employees are expected to conform to the following: Adhere to all PRC policies and Code of Conduct standards and always exhibit PRC's Core Values. Perform quality work within deadlines with or without direct supervision. Perform quality work within deadlines, independently and collaboratively. Communicate and coordinate with staff, agencies, and community partners Essential Duties/Requirements/Activities: The Partners in Protection Advocate shall be co-located at least 60% of the time (24 hours per week) within the Department's regional CPI unit as assigned. The Partners in Protection Advocate shall collaborate with Department CPIs to provide case consultation to assist in accurate identification of the underlying causes of violence and whether the dynamics of power and control are present, assist in the identification of risk factors, survivor protective capacities, and development of safety plans in accordance with CFOP 170-5, Chapter 10. The Partners in Protection Advocate shall participate with Department CPIs in case staffing's where active or potential DV is identified. Case staffing is defined as a formal meeting with Department CPIs and community partners to coordinate services. The Partners in Protection Advocate shall collaborate with local Community Based Care (CBC) Lead Agencies and subcontracted service providers to offer consultation, increase knowledge of the resources, services, and advocacy available to survivors of domestic violence that are involved in an open child abuse investigation, diversion case or dependency case and are the nonoffending parent. The Partners in Protection Advocate shall provide advocacy support and referral services to survivors of domestic violence with an active child abuse investigation, diversion case or dependency case. The Partners in Protection Advocate shall provide survivors with accompaniment to CPI interviews, case staffing, court hearings, or other meetings/events resulting from child welfare involvement. The Partners in Protection Advocate shall provide case specific consultation to Child Protection Professionals to help enhance survivors and child safety and hold perpetrators accountable. Case consultations may include helping Child Protection Professional identify power and control dynamics and the impact of coercive control on survivors and children while maintaining confidentiality. The Partners in Protection Advocate shall provide training to Child Protection Professionals, Community Based Care Lead Agencies (CBCs), or service providers on topics including, but not limited to, the dynamics of domestic violence, the intersection of domestic violence and child abuse, batterer accountability, safety planning, or center services. The Partners in Protection Advocate shall participate in all statewide CPI Project calls and center-specific technical assistance facilitated by the Department's designated training and technical assistance provider. The Partners in Protection Advocate shall coordinate and participate in quarterly meetings with leadership from child welfare and community providers to identify and address any barriers in service delivery to meet the needs of survivors. Other Duties/Requirements/Activities Maintain accurate records, files, receipts, and required reports. Assist with shelter coverage and crisis counseling as needed. This position may be assigned additional "position duties" by a supervisor, other than those listed as is consistent with business necessity. On-going assigned duties will be added in the form of an addendum to this job description. Qualifications: Education: High School Diploma or equivalent. Training: 40-hour DCFDV Core Competency Training (provided) 30-hour FCASV ACT Training (provided) FLDVC Child Welfare New Advocate Orientation (within 90 days) Ongoing annual training as required Knowledge and Skills: Must meet the DCF state-mandated background and screening requirements. One year of experience with individuals/families in crisis preferred. Bilingual preferred. Strong organizational, planning, and team-building skills. Excellent verbal and written communication. Self-starter with ability to prioritize tasks. Proficient in Microsoft Office Suite. Able to lift 25 lbs. and adapt to diverse work environments. Safety Equipment Universal Precautions Comply with Occupational Safety and Health Administration (OSHA) rules and regulations Life Safety Equipment (fire extinguisher) Transportation: Must have reliable transportation. Will drive personal vehicle for job duties: Must be over 21 with a FL driver's license and clean driving record. Must carry & maintain $50,000/$100,000 bodily injury coverage on personal vehicle and provide proof of coverage annually. Will drive a PRC vehicle: Must be 25 years of age with a FL driver's license and clean driving record. Supervisory Relationship(s) Reports to Domestic Violence Services Manager. Meets with supervisor bi-weekly for individual supervision to discuss/manage program needs and evaluate any training needs or issues of professional staff or participants. Technology Requirement: As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Datis, and Microsoft email, as examples. This will ensure secure and efficient communication with the organization Machines, Tool and Equipment Used: Computer, telephone, fax, copier Work Environment: The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the work is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings, etc., to another PRC location. EEO Statement One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees . click apply for full job details