Airoom Companies, LLC
Lincolnwood, Illinois
Job Description Job Description Position Description: Company Overview Airoom, a nationally recognized leader in the residential Design & Build field since 1958, specializes in home additions, kitchens. Interior and exterior, remodeling and new custom home construction, is seeking a Customer Success Manager to interact and support its customers through their remodeling and building journey. The company is committed to delivering exceptional value and fostering long-term partnerships with its customers. Job Summary The Client Relationship Manager role will focus on ensuring that customers achieve their desired outcomes, maximizing satisfaction and retention, and building strong relationships. Responsibilities include guiding onboarding, helping with transitioning through architecture, development and construction, addressing concerns, advocating for customer needs and directing service and warranty. The ideal candidate should be passionate about customer success with strong relationship management, problem-solving, and communication skills. Key Responsibilities Relationship Management: Serve as the main contact for a customer portfolio, building relationships with stakeholders and understanding customer goals. Customer Success & Value Realization: Lead onboarding, develop success plans, and educate customers on the process. Retention & Expansion: Monitor customer health to identify risks and strategies for retention, identify upsell/cross-sell opportunities, and collaborate with sales on renewals and expansion. Advocacy & Collaboration: Advocate for customer needs internally, collaborate with other teams for a cohesive approach, and resolve customer concerns. Data & Insights: Monitor key success metrics, analyze usage data, and create reports on customer outcomes. Issue Resolution & Service Oversight: Oversee and ensure the timely resolution of punch lists, service requests, and warranty claims from initiation to completion. Team Leadership: Lead and manage the service team, consisting of 1-2 field technicians. Customer Success Platform Experience: Schedule service activities and follow up consistently through our CRM system to ensure accountability and client satisfaction. Evaluate opportunities to increase customer satisfaction, expansion, and retention. Work cross-functionally with Sales, Production and Marketing to ensure customers have the full power of Airoom behind them. Required Skills and Qualifications 10+ years of client-facing and client success experience in a service based B to C business involving project based, high-value, longer sales cycles. This position is not suited for transactional or product-based sales and service environments. Our typical client engagement spans 12-18 months and involves residential design/build projects ranging from $100K to over $3M. Proven success in managing long-term relationships for 100 or more concurrent clients and guiding clients through extended decision-making and project deliverables processes is essential. Service oriented and a problem solver when addressing concerns. Excellent problem-solving and critical-thinking abilities. Solid organizational and time management skills. Proficiency in CRM and customer success platforms. Ability to apply technological solutions to business problems. Ability to influence stakeholders. Preferred skills and qualifications Bachelor's degree in business, marketing, communications, or a related field with relevant certifications. Familiarity with enterprise systems and customer feedback tools. Experience with post-sale client support, warranty management, or service operations. Full Benefits Package: Medical, Dental, Vision, Life, 401K, Short Term Disability, Long Term Disability, On-Site Fitness Center and Paid Vacation/Personal Time Off. To learn more about Airoom, please visit our website at Location: Lincolnwood, IL Job Type: Full-time Compensation details: 0 Yearly Salary PId7c4f5-
Job Description Job Description Position Description: Company Overview Airoom, a nationally recognized leader in the residential Design & Build field since 1958, specializes in home additions, kitchens. Interior and exterior, remodeling and new custom home construction, is seeking a Customer Success Manager to interact and support its customers through their remodeling and building journey. The company is committed to delivering exceptional value and fostering long-term partnerships with its customers. Job Summary The Client Relationship Manager role will focus on ensuring that customers achieve their desired outcomes, maximizing satisfaction and retention, and building strong relationships. Responsibilities include guiding onboarding, helping with transitioning through architecture, development and construction, addressing concerns, advocating for customer needs and directing service and warranty. The ideal candidate should be passionate about customer success with strong relationship management, problem-solving, and communication skills. Key Responsibilities Relationship Management: Serve as the main contact for a customer portfolio, building relationships with stakeholders and understanding customer goals. Customer Success & Value Realization: Lead onboarding, develop success plans, and educate customers on the process. Retention & Expansion: Monitor customer health to identify risks and strategies for retention, identify upsell/cross-sell opportunities, and collaborate with sales on renewals and expansion. Advocacy & Collaboration: Advocate for customer needs internally, collaborate with other teams for a cohesive approach, and resolve customer concerns. Data & Insights: Monitor key success metrics, analyze usage data, and create reports on customer outcomes. Issue Resolution & Service Oversight: Oversee and ensure the timely resolution of punch lists, service requests, and warranty claims from initiation to completion. Team Leadership: Lead and manage the service team, consisting of 1-2 field technicians. Customer Success Platform Experience: Schedule service activities and follow up consistently through our CRM system to ensure accountability and client satisfaction. Evaluate opportunities to increase customer satisfaction, expansion, and retention. Work cross-functionally with Sales, Production and Marketing to ensure customers have the full power of Airoom behind them. Required Skills and Qualifications 10+ years of client-facing and client success experience in a service based B to C business involving project based, high-value, longer sales cycles. This position is not suited for transactional or product-based sales and service environments. Our typical client engagement spans 12-18 months and involves residential design/build projects ranging from $100K to over $3M. Proven success in managing long-term relationships for 100 or more concurrent clients and guiding clients through extended decision-making and project deliverables processes is essential. Service oriented and a problem solver when addressing concerns. Excellent problem-solving and critical-thinking abilities. Solid organizational and time management skills. Proficiency in CRM and customer success platforms. Ability to apply technological solutions to business problems. Ability to influence stakeholders. Preferred skills and qualifications Bachelor's degree in business, marketing, communications, or a related field with relevant certifications. Familiarity with enterprise systems and customer feedback tools. Experience with post-sale client support, warranty management, or service operations. Full Benefits Package: Medical, Dental, Vision, Life, 401K, Short Term Disability, Long Term Disability, On-Site Fitness Center and Paid Vacation/Personal Time Off. To learn more about Airoom, please visit our website at Location: Lincolnwood, IL Job Type: Full-time Compensation details: 0 Yearly Salary PId7c4f5-
Airoom Companies, LLC
Lincolnwood, Illinois
Job Description Job Description Position Description: Job Overview This Payroll position reports to the Controller and is characterized by its independent responsibility for performing a wide variety of analytical and technical accounting tasks. In addition to performing a variety of recordkeeping, reconciliation, and report preparation. Key Tasks and Responsibilities Processes payroll bi-weekly; receives approved timesheets; verifies information for appropriateness and approvals; makes a variety of calculations (such as commissions), such as taxable income, benefit amounts, leave accruals, etc.; enters data into software application; generates payroll register; copies and files registers and checks. Calculating sales commissions based on job status, commission structures, draws and bonus calculations. Track project expenses, including labor costs, addendums, and change orders. Receives accounts receivable and payables; reviews field related invoices for accuracy, complete expense and appropriate authorization; ensures expenses are coded to an approved budgeted line item; notifies departments and Vice President of Accounting if issues; GL codes and inputs invoices into accounting software; and prepares backup documentation required for payment. Assists management with processing of bi-weekly payrolls. A payroll and benefit documentation, make annual, quarterly, or monthly updates based on changes to policies or employee reporting. Occasionally Prepares/prints AP checks for final approval and signature. Records and verifies a variety of financial transactions; prepares and maintains records and a variety of periodic and special financial accounting, and historical reports. Oversee and prepares the month-end, Job end, and year-end closing processes, including journal entries, accruals, and reconciliations. Perform regular reconciliations of bank statements, accounts receivable, deposit and accounts payable to maintain accurate financial records. Assists with annual Budget and annual Financial Report preparations by proofreading documents and verifying information as directed by Controller. Prepares schedules as directed. Pulls backup and files during audits, scans/copies information as needed and inventories returned backup. May supervise and mentor junior accounting staff, assigning tasks and providing guidance. Research information as directed and/or needed. Input interest accruals into accounting software and reconciliation report. Make accurate arithmetic, financial, and statistical computations. Organize own work, set priorities, meet critical time deadlines, and follow-up on assignments with minimum direction. Performs other related duties and responsibilities as assigned. Maintain confidentiality regarding sensitive information. Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information, in a manner consistent with job functions. Required Skills and Qualifications Bachelor's degree from an accredited college with major coursework in accounting, preferred or related filed. 5+ years of progressive accounting experience. Full-time, in office schedule consisting of a 40-hour work week at a minimum of 5 days. Excellent attention to detail and accuracy. Skilled in using a variety of computer software (Sage), including spreadsheets, word processing, and internet applications. This job description is not intended to be all inclusive and the employee will also perform other reasonably related duties as assigned by senior management. Full Benefits Package: Medical, Dental, Vision, 401K, Life, Short Term Disability, Long Term Disability, On-Site Fitness Center and Paid Vacation/Personal Time Off. To learn more about Airoom, please visit our website at: Location: Lincolnwood, IL Job Type: Full-time Compensation details: 0 Yearly Salary PIc975b200f5d6-0086
Job Description Job Description Position Description: Job Overview This Payroll position reports to the Controller and is characterized by its independent responsibility for performing a wide variety of analytical and technical accounting tasks. In addition to performing a variety of recordkeeping, reconciliation, and report preparation. Key Tasks and Responsibilities Processes payroll bi-weekly; receives approved timesheets; verifies information for appropriateness and approvals; makes a variety of calculations (such as commissions), such as taxable income, benefit amounts, leave accruals, etc.; enters data into software application; generates payroll register; copies and files registers and checks. Calculating sales commissions based on job status, commission structures, draws and bonus calculations. Track project expenses, including labor costs, addendums, and change orders. Receives accounts receivable and payables; reviews field related invoices for accuracy, complete expense and appropriate authorization; ensures expenses are coded to an approved budgeted line item; notifies departments and Vice President of Accounting if issues; GL codes and inputs invoices into accounting software; and prepares backup documentation required for payment. Assists management with processing of bi-weekly payrolls. A payroll and benefit documentation, make annual, quarterly, or monthly updates based on changes to policies or employee reporting. Occasionally Prepares/prints AP checks for final approval and signature. Records and verifies a variety of financial transactions; prepares and maintains records and a variety of periodic and special financial accounting, and historical reports. Oversee and prepares the month-end, Job end, and year-end closing processes, including journal entries, accruals, and reconciliations. Perform regular reconciliations of bank statements, accounts receivable, deposit and accounts payable to maintain accurate financial records. Assists with annual Budget and annual Financial Report preparations by proofreading documents and verifying information as directed by Controller. Prepares schedules as directed. Pulls backup and files during audits, scans/copies information as needed and inventories returned backup. May supervise and mentor junior accounting staff, assigning tasks and providing guidance. Research information as directed and/or needed. Input interest accruals into accounting software and reconciliation report. Make accurate arithmetic, financial, and statistical computations. Organize own work, set priorities, meet critical time deadlines, and follow-up on assignments with minimum direction. Performs other related duties and responsibilities as assigned. Maintain confidentiality regarding sensitive information. Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information, in a manner consistent with job functions. Required Skills and Qualifications Bachelor's degree from an accredited college with major coursework in accounting, preferred or related filed. 5+ years of progressive accounting experience. Full-time, in office schedule consisting of a 40-hour work week at a minimum of 5 days. Excellent attention to detail and accuracy. Skilled in using a variety of computer software (Sage), including spreadsheets, word processing, and internet applications. This job description is not intended to be all inclusive and the employee will also perform other reasonably related duties as assigned by senior management. Full Benefits Package: Medical, Dental, Vision, 401K, Life, Short Term Disability, Long Term Disability, On-Site Fitness Center and Paid Vacation/Personal Time Off. To learn more about Airoom, please visit our website at: Location: Lincolnwood, IL Job Type: Full-time Compensation details: 0 Yearly Salary PIc975b200f5d6-0086