Lake-Sumter State College

The Assistant Director of the Enrollment Service Center supports the Director in managing daily operations to ensure efficient and effective student services. This role focuses on process improvement, operational oversight, and delivering exceptional customer service. Responsible for demonstrating LSSC's core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members. include, but are not limited to the following: Communication Channel Oversight: Ensure all communication channels are staffed to provide prompt responses to student interactions via phone, email, text, or in person. Inbox Management: Maintain a regular schedule for clearing all inboxes to uphold a high level of customer service. Staffing Coordination: Collaborate with campus leaders to ensure all campuses are adequately staffed to assist students, prospective students, and community members in person. Salesforce Management: Oversee the active completion of tasks in Salesforce and provide support to staff members who are falling behind. Customer Service Excellence: Ensure staff are delivering high-quality customer service and perform quality assurance checks to maintain service standards. Training Support: Assist with process or programmatic training as required to enhance staff competencies. Workflow Supervision: Ensure that workflow requests are processed within associated deadlines to maintain operational efficiency. Event Participation: Assist with New Student Admission Reviews (NSARs) and other campus-related events about enrollment to ensure successful execution. Knowledge of college admissions and policies. Strong interpersonal communication skills and the ability to provide excellent customer service. Ability to communicate clearly and effectively with a variety of students, staff, and community populations. Ability to exhibit reason, exercise judgment, and maintain confidentiality. Word processing and general computer/clerical skills. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Proficiency in using enrollment management software and other relevant technology. ABILITIES/GENERAL: Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment. Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks. Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies. Deliver exceptional customer service by fostering a welcoming and supportive environment. Present a professional image in words, actions, and attire. Conduct oneself in a manner consistent with the College's standards of ethical conduct. Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives. Demonstrate the skills necessary to critically examine situations and processes, making recommendations for improvement. Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization. Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes. Proven flexibility to successfully work on a variety of projects quickly and accurately. Effectively manage change and adaptability. Adheres to all workplace safety rules, safety laws, regulations, standards, and practices Ability to work various hours, including nights, early mornings, and weekends Ability to travel amongst various campuses and attend College events, on or off campus, as required. Required: Bachelor's degree from an accredited institution. Minimum of two 2 years of experience in a higher education setting or other related area. Experience in enrollment management, student services, or a related area. Evidence of customer service and service delivery experience. Preferred: Master's degree from an accredited institution. Compensation details: 0 Yearly Salary PI2b47c63d03e9-3004

Job Description Job Description The EDT Program Director oversees the electric technical training programs for LSSC workforce students, ensuring they receive training that enables them to perform their jobs safely and efficiently. The Director will ensure that LSSC's technical training programs are delivered with the highest level of safety and performance standards, training all students in compliance with required standards, procedures, and Instructor Excellence guidelines. Teaches wherever and whenever assigned as determined by instructional needs within the Lineman Program. The work location for this position will be the Sumter Center campus. Responsible for demonstrating LSSC's core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members. include, but are not limited to the following: Coach, mentor, and develop team members to reach team and individual goals and strengthen core competencies. Create and implement team strategies to ensure work is executed on time, on target, and on budget. Effectively find solutions to issues and risks presented by team members and stakeholders in a timely and clear fashion. Provide technical leadership within the department. Initiate, develop, and maintain strong working relationships with line of business (LOB)directors/managers, project managers, and team members, working collaboratively to identify training and performance requirements and advising on learning solutions aligned with those requirements. Collaborate with the client for course and training material feedback. Make suggestions for improvements and changes to the Director of Energy Programs and the Advisory Board. Work closely with client business leadership, project managers, information systems, and technology services. May lead the development of critical new tools, technology and techniques that requires cross functional coordination. Work with college partners, including Curriculum Development, Professional Development, Operations, and eLearning, to plan for assisting in projects and rollouts. Plan, establish, and maintain scheduling in conjunction with operations partners to maximize instructor booking efficiency and quality, adhere to budget, and achieve results-driven learning solution goals. Be able to create program curriculum as needed for current and future program offerings. Teach wherever and whenever assigned as determined by instructional needs within the Lineman Program. Manage the supply and tool inventory needed to teach the Line Worker Bootcamp classes and replace low stock when necessary. Manage the EDT vehicle fleet and keep up with necessary maintenance as required. Maintain certification(s), continuing professional development, and stay current in the field. Perform other duties as assigned. Working knowledge of computers and software related to an instructional area, including MS Office/Google Suite, data systems, mobile technologies, web conference tools, and social networking; and knowledge of, or willingness to learn, a learning management system (LMS) preferred. Must be able to relate successfully with students and staff of diverse cultural, social, and educational backgrounds. Must be able to cover call-outs as needed for the nighttime call-out exercises. Ability to maintain good working relations with all College personnel and members of the local community. Ability to work well in a collaborative decision-making environment. Effective oral and written communication skills. ABILITIES/GENERAL: Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment. Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks. Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies. Deliver exceptional customer service by fostering a welcoming and supportive environment. Present a professional image in words, actions, and attire. Conduct oneself in a manner consistent with the College's standards of ethical conduct. Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives. Demonstrate the skills necessary to examine situations and processes, making recommendations for improvement critically. Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization. Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes. Proven flexibility to successfully work on a variety of projects quickly and accurately. Effectively manage change and adaptability. Adheres to all workplace safety rules, safety laws, regulations, standards, and practices Ability to work various hours, including nights, early mornings, and weekends Ability to travel amongst various campuses and attend College events, on or off campus, as required. Required: High School Diploma or GED. Minimum of Four (4) years of related experience in the respective technical trade (Journeyman level - Lineman). Must have hands-on experience with the majority of skills necessary for the Line Worker Bootcamp. Preferred: Associate's degree from an accredited institution. Apprenticeship Completion in a technical discipline (Lineman) and 6 months of experience as a Technical Training Instructor. Compensation details: 0 Yearly Salary PIee7bd44312f4-2933

The EDT Program Director oversees the electric technical training programs for LSSC workforce students, ensuring they receive training that enables them to perform their jobs safely and efficiently. The Director will ensure that LSSC's technical training programs are delivered with the highest level of safety and performance standards, training all students in compliance with required standards, procedures, and Instructor Excellence guidelines. Teaches wherever and whenever assigned as determined by instructional needs within the Lineman Program. The work location for this position will be the Sumter Center campus. Responsible for demonstrating LSSC's core values of Caring, Communicating, Collaborating, and Celebrating when interacting with students, employees, visitors, and community members. include, but are not limited to the following: Coach, mentor, and develop team members to reach team and individual goals and strengthen core competencies. Create and implement team strategies to ensure work is executed on time, on target, and on budget. Effectively find solutions to issues and risks presented by team members and stakeholders in a timely and clear fashion. Provide technical leadership within the department. Initiate, develop, and maintain strong working relationships with line of business (LOB)directors/managers, project managers, and team members, working collaboratively to identify training and performance requirements and advising on learning solutions aligned with those requirements. Collaborate with the client for course and training material feedback. Make suggestions for improvements and changes to the Director of Energy Programs and the Advisory Board. Work closely with client business leadership, project managers, information systems, and technology services. May lead the development of critical new tools, technology and techniques that requires cross functional coordination. Work with college partners, including Curriculum Development, Professional Development, Operations, and eLearning, to plan for assisting in projects and rollouts. Plan, establish, and maintain scheduling in conjunction with operations partners to maximize instructor booking efficiency and quality, adhere to budget, and achieve results-driven learning solution goals. Be able to create program curriculum as needed for current and future program offerings. Teach wherever and whenever assigned as determined by instructional needs within the Lineman Program. Manage the supply and tool inventory needed to teach the Line Worker Bootcamp classes and replace low stock when necessary. Manage the EDT vehicle fleet and keep up with necessary maintenance as required. Maintain certification(s), continuing professional development, and stay current in the field. Perform other duties as assigned. Working knowledge of computers and software related to an instructional area, including MS Office/Google Suite, data systems, mobile technologies, web conference tools, and social networking; and knowledge of, or willingness to learn, a learning management system (LMS) preferred. Must be able to relate successfully with students and staff of diverse cultural, social, and educational backgrounds. Must be able to cover call-outs as needed for the nighttime call-out exercises. Ability to maintain good working relations with all College personnel and members of the local community. Ability to work well in a collaborative decision-making environment. Effective oral and written communication skills. ABILITIES/GENERAL: Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment. Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks. Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies. Deliver exceptional customer service by fostering a welcoming and supportive environment. Present a professional image in words, actions, and attire. Conduct oneself in a manner consistent with the College's standards of ethical conduct. Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives. Demonstrate the skills necessary to examine situations and processes, making recommendations for improvement critically. Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization. Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes. Proven flexibility to successfully work on a variety of projects quickly and accurately. Effectively manage change and adaptability. Adheres to all workplace safety rules, safety laws, regulations, standards, and practices Ability to work various hours, including nights, early mornings, and weekends Ability to travel amongst various campuses and attend College events, on or off campus, as required. Required: High School Diploma or GED. Minimum of Four (4) years of related experience in the respective technical trade (Journeyman level - Lineman). Must have hands-on experience with the majority of skills necessary for the Line Worker Bootcamp. Preferred: Associate's degree from an accredited institution. Apprenticeship Completion in a technical discipline (Lineman) and 6 months of experience as a Technical Training Instructor. Compensation details: 0 Yearly Salary PI23d3633dab3c-2933