Manhattan School of Computer Technology

Appointment Setter Department: Admissions Reports To: Admissions Director Location: Manhattan School of Computer Technology (MSCT) - Brooklyn, NY Employment Type: Full-Time Position Summary The Appointment Setter is responsible for making outbound and inbound calls to prospective students, qualifying leads, and scheduling appointments with Admissions Representatives. This position is the first point of contact for many prospective students and plays a critical role in generating interviews and supporting enrollment goals. The ideal candidate is energetic, customer-focused, and comfortable working in a fast-paced environment while meeting daily activity and appointment goals. Essential Duties & Responsibilities Lead Management Contact prospective students through phone, text, email, and CRM. Respond to inquiries promptly following Speed-to-Lead standards. Qualify prospective students based on program interest, availability, and eligibility. Maintain consistent follow-up with assigned leads. Update all lead activity in LeadSquared (LSQ) or the assigned CRM. Appointment Scheduling Schedule appointments for Admissions Representatives. Confirm appointment date, time, and location. Send appointment reminders via phone, text, or email. Reschedule missed appointments when appropriate. Maintain a high appointment show rate. Customer Service Provide accurate information about MSCT programs. Answer general admissions questions. Build rapport with prospective students. Deliver excellent customer service throughout the admissions process. CRM & Documentation Record all conversations and follow-up activities. Update lead status accurately. Ensure all required notes are entered after every interaction. Maintain data integrity within the CRM. Team Collaboration Work closely with Admissions Representatives. Communicate lead quality and appointment updates. Participate in daily team meetings and training. Support departmental enrollment initiatives. Minimum Qualifications High school diploma or equivalent. Customer service, call center, or sales experience preferred. Excellent verbal communication skills. Strong organizational and time management skills. Comfortable using CRM systems and Microsoft Office. Ability to multitask in a fast-paced environment. Preferred Qualifications Admissions or higher education experience. LeadSquared or CRM experience. Bilingual (English/Spanish, Russian, Arabic, Mandarin, or other languages) preferred. Key Competencies Excellent communication skills Positive attitude Relationship building Active listening Time management Attention to detail Problem-solving Goal-oriented mindset Professionalism Performance Expectations (KPIs) Daily outbound call volume Speed-to-Lead response time Number of qualified conversations Appointments scheduled Appointment show rate Lead response rate CRM documentation accuracy Daily follow-up completion Conversion from lead to interview Working Conditions Office-based position. Standard business hours with occasional evening or weekend availability based on recruitment events. Frequent phone, computer, and CRM use. Success Profile A successful Appointment Setter consistently creates meaningful conversations with prospective students, responds quickly to new inquiries, schedules qualified appointments, maintains accurate CRM records, and contributes to achieving the Admissions Department's enrollment goals while representing Manhattan School of Computer Technology with professionalism and enthusiasm. Compensation details: 19.23-21 Hourly Wage PI77ca-2881

Executive Financial Controller Department: Finance / Financial Aid/Bursar Reports To: Campus Executive Director / CEO FLSA Status: Exempt Position Summary The Financial Controller is responsible for the financial planning, budgeting, forecasting, and analytical functions of the institution. This position leads the financial forecasting process for Title IV Financial Aid, disbursements, institutional cash flow, and departmental budgets while providing leadership with accurate financial projections to support strategic decision-making. The Financial Controller works closely with the Financial Aid, Admissions, Education, Student Services, and Business Office teams to ensure financial resources are effectively managed and aligned with institutional goals. Key Responsibilities Financial Planning & Forecasting Develop annual operating budgets and financial forecasts. Prepare monthly, quarterly, and annual financial projections. Forecast institutional cash flow based on enrollment trends. Develop scenario planning models for various enrollment outcomes. Analyze financial performance against budget and forecast. Financial Aid & Disbursement Forecasting Develop weekly and monthly Title IV funding projections. Forecast Pell Grant, Direct Loan, TAP, VA, and other funding sources. Project upcoming disbursements and expected cash receipts. Monitor disbursement schedules and identify funding risks. Analyze packaging completion rates and their impact on cash flow. Create dashboards showing projected versus actual financial aid disbursements. Work closely with the Financial Aid department to ensure accurate forecasting. Budget Management Lead the annual budgeting process. Monitor departmental spending against approved budgets. Analyze budget variances and recommend corrective actions. Prepare executive budget reports for leadership. Forecast payroll and operational expenses. Financial Analysis Build financial models for enrollment growth and revenue projections. Analyze tuition revenue trends. Develop KPI dashboards for executive leadership. Monitor profitability by program. Prepare financial reports for strategic planning. Leadership Reporting Prepare executive reports including: Budget vs. Actual Cash Flow Forecast Financial Aid Projection Report Disbursement Forecast Enrollment Revenue Forecast Tuition Collection Forecast Department Expense Report Monthly Executive Financial Dashboard Compliance Ensure compliance with Title IV financial reporting requirements. Maintain accurate financial records. Assist with audits and regulatory reviews. Support institutional financial planning initiatives. Qualifications Education Bachelor's degree in Accounting, Finance, Business Administration, or related field required. MBA or CPA preferred. Experience 5+ years of financial management or controller experience. Experience with budgeting, forecasting, and financial modeling. Higher education experience preferred. Experience with Title IV Financial Aid, Pell Grants, and federal funding is highly desirable. Technical Skills Advanced Microsoft Excel (Power Query, Pivot Tables, Financial Modeling). Financial reporting and dashboard development. Budget planning and forecasting. Data analysis and business intelligence tools. Experience with ERP/SIS systems (Orbund or similar preferred). Core Competencies Strategic Financial Planning Budget Development Financial Forecasting Cash Flow Management Financial Aid Analysis Executive Reporting Analytical Thinking Leadership Process Improvement Project Management Attention to Detail Excellent Communication Skills Key Performance Indicators (KPIs) Forecast accuracy (Budget vs. Actual) Financial Aid projection accuracy Disbursement forecast accuracy Monthly cash flow accuracy Budget variance management Departmental budget compliance Executive report timeliness Revenue forecasting accuracy Financial dashboard completion Audit readiness and compliance Success Measures Within the first 90 days, the Financial Controller will: Develop a comprehensive institutional budget. Implement rolling 12-month financial forecasts. Create Financial Aid and disbursement projection models. Build executive dashboards for leadership. Establish monthly financial reporting packages. Improve forecast accuracy and provide actionable financial insights that support institutional growth and operational excellence. Compensation details: 0 Yearly Salary PId913c488ca94-2492