Rafaeli Law PLLC

We are a busy personal injury law firm in Aventura, FL, looking for a Bilingual Legal Intake Specialist who knows how to turn a phone call into a signed client. This is not a receptionist role - it is the front door of our firm. Every call you take could be the next case that changes someone's life, and your job is to make sure qualified callers feel heard, trust us, and sign up on the spot. The right person is a compassionate closer: warm and empathetic with injured callers, but disciplined about following our intake process, qualifying cases, overcoming hesitation, and getting retainers signed the same day. If you have done personal injury intake before and you love the rush of a signed-up client, we want to meet you. Compensation: $60,000 Responsibilities: What You'll Do Answer inbound calls and respond to web leads quickly - speed matters Conduct full intake interviews in English and Spanish, with empathy and professionalism Qualify cases against our firm's criteria (accident type, injuries, treatment, liability, insurance, statute of limitations) Walk qualified prospects through the retainer and e-sign the agreement on the same call whenever possible Follow up persistently with warm leads who didn't sign on the first contact - calls, texts, and emails until they sign or decline Accurately log every lead, call note, and case detail in our CRM / case management system Coordinate with attorneys and case managers to smoothly hand off newly signed clients Hit weekly and monthly sign-up goals Qualifications: Prior legal intake experience is required - personal injury intake strongly preferred Fluent in Spanish and English (verbal and written) - required Proven track record of converting leads into signed clients Comfortable on the phone for most of your shift; strong listener and clear communicator Organized, detail-oriented, and able to juggle multiple leads at once without dropping the ball Familiarity with intake CRMs and e-signature tools (Litify, CASEpeer, Filevine, Lead Docket, DocuSign, or similar) is a big plus Empathetic, calm, and professional - many of our callers are in pain, scared, or overwhelmed Self-motivated and goal-driven; you actually like having a sign-up target About Company Rafaeli Law is a cutting-edge, personal injury law firm that's redefining what it means to serve accident victims with compassion, precision, and relentless advocacy. Since launching in 2020, we've experienced rapid growth by combining high-impact legal representation with innovative technology and a client-first approach. Our team is driven, collaborative, and obsessed with results-we don't just settle cases; we change lives. If you're looking to be part of a modern law firm that values its people as much as its clients, Rafaeli Law is the place to grow. Compensation details: 0 Yearly Salary PId4084e7f8e96-9560

We are a fast-paced personal injury law firm in Aventura looking for an experienced Case Manager who can hit the ground running. This is a full-time, in-office position for a self-starter who thrives in a high-volume environment and takes true ownership of their caseload. You will manage 100+ active personal injury files simultaneously - from intake through settlement - with minimal supervision. We use Filevine as our case management platform, and we expect our Case Managers to work it fluently. If you need constant direction, this is not the role for you. If you love the pace, the problem-solving, and advocating for clients, we want to talk. Compensation: $60,000 - $80,000 Responsibilities: Independently manage 100+ personal injury cases from intake to resolution using Filevine Communicate proactively with clients on case status, timelines, and next steps Gather, review, and analyze medical records, bills, and treatment summaries Coordinate with medical providers, insurance adjusters, and opposing counsel Negotiate medical liens and bills to maximize client recovery Draft demand letters, settlement packages, and case correspondence Track all deadlines, statutes of limitations, and policy coverage details Interface daily with adjusters across major insurance carriers to move claims forward Maintain organized, up-to-date files and documentation in Filevine at all times Qualifications: 5-10 years of case management experience at a plaintiff personal injury firm - required Proficiency in Filevine - strongly preferred In-depth knowledge of PIP, UM/UIM, liability, and bodily injury claims Ability to read and interpret medical records, imaging reports, and provider notes Excellent written and verbal communication skills with clients and adjusters Demonstrated ability to manage a caseload of 100+ files independently Strong attention to detail Must be available full-time, Monday-Friday, in our Aventura office About Company Rafaeli Law is a cutting-edge, personal injury law firm that's redefining what it means to serve accident victims with compassion, precision, and relentless advocacy. Since launching in 2020, we've experienced rapid growth by combining high-impact legal representation with innovative technology and a client-first approach. Our team is driven, collaborative, and obsessed with results-we don't just settle cases; we change lives. If you're looking to be part of a modern law firm that values its people as much as its clients, Rafaeli Law is the place to grow. Compensation details: 0 Yearly Salary PIbdbd25ca293b-9588