Agri-power Inc

SUMMARY/OBJECTIVE A Service Writer provides support to the Service Management team with the main objective being to assist customers with their service needs, create service tickets, assist in scheduling shop and field repairs, and complete daily shop operations. A successful Service Writer will satisfy all customer's needs and perform the following duties in a way that directly reflects H&R Agri-Power's mission to provide quality products/services at a fair price to afford a reasonable return on assets. ESSENTIAL DUTIES/RESPONSIBILITIES Interact with customers regarding all their service needs. Actively listen to their needs and questions, identify the issue, and recommend the appropriate solution. Keep customers informed of additional repairs and/or maintenance and cost. Create work orders with detailed information to ensure that the correct repairs and/or maintenance are performed on the appropriate equipment. Review and distribute repair orders to the Service Manager to be assigned to technicians. Assist in revolving work performance or billing inquiries as requested. Keep Service and Assistant Service Managers informed on all special parts orders, shortages, and malfunctions. Acquire and maintain knowledge of all products and services that are offered through your local dealership. Maintain knowledge and follow all safety procedures put into practice by the company, the vendor, or government. Performs daily shop operations as assigned by Service Managers. Carry out other duties as assigned by Service, Parts or Store Management. Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence. EDUCATION/EXPERIENCE High School diploma or equivalent. 3+ years of experience in Automotive or Heavy-equipment dealers. Must have experience in a Service garage. Experience working in a fast-paced work environment. Comprehensive experience with Outlook, Microsoft Word & Excel, internet navigation and computer software and data bases. Familiar with small and large Agriculture equipment preferred. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Strong and effortless personable skills. Willingness to learn and grow within this position. Open and flexible to performing various job tasks. First-rate time management and self-motivation. Able, willing, and promote working in a team setting. Applies logic and critical thinking to solve problems. Clearly communicates in writer or verbal forms with co-workers and customers. Mechanical knowledge. Moderate computer skills. Must be 21 years of age or older. Possesses a valid driver's license with a clean driving record. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job. Ability to move around the dealership building and grounds without assistance. Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, crawl, walk, push, pull, or climb. Ability to climb in, out of, and under equipment. Ability to operate all vehicles and equipment safely to prevent injury to self or others. Lift 10 pounds regularly, lift up-to 25 pounds frequently and occasionally lift 65 pounds. Possess a visual acuity that will allow you to see small cracks, holes, and parts. Ability to work in a non-climate-controlled environment or outside in inclement weather. PI6891b11bf5-

Description: SUMMARY/OBJECTIVE: An Assistant Service Manager provides support to the Service Manager and Service department by managing internal and external customer needs and personnel, scheduling shop and field repairs, and directing other shop repairs. A successful Assistant Service Manager will perform the following tasks/duties in a way that promotes H&R Agri-Power's mission to provide quality products/service at a fair price to afford a reasonable return on assets. ESSENTIAL DUTIES & RESPONSIBILITIES: Create Service Tickets with accurate and appropriate information to ensure that repairs and/or maintenance are carried out precisely and on the appropriate equipment. Carry-out and enforce practices that the Service Manager and Service Coordinator have put into place to retain the efficient operations and profitability of the department. Track and compare Technician payroll and job output time throughout the work week. Audit at the end of the payroll period for inaccuracies and approve timecards. Communicate with customers to arrange incoming or outcoming delivery of equipment. Monitor Service Technician training progress. Collaborate with the Training Management Coordinator to verify enrollment and/or completion. Assist in maintaining up-to-date and organized service library of bulletins and reference material. Assist in scheduling and rescheduling of service work. Follow and educate personnel on all company and government procedures and policies. Assist in the oversight of repairs and maintenance on equipment to ensure the work is being carried out in a way that aligns with the policies and procedures that H&R have enacted. Identify, analyze, and comprehend schematics, charts, and mechanical/technical procedures. Aid the Service Manager with the budget management by identifying places that costs could be cut and profit increased. Attend all training as assigned and maintain the highest levels of knowledge of changing practices and standards, equipment, and parts. Maintain a positive, professional, and safe work environment by interacting with peers, management and support resources in a way that promotes teamwork and a commitment to excellence. Requirements: EDUCATION/EXPERIENCE REQUIREMENTS High School diploma or Equivalent. Attended a Diesel or Heavy Machinery course preferred, but not required. 3+ years of management experience. 5+ years of experience working in an automotive or heavy-machinery shop. 3+ years of experience in customer service. In-depth experience utilizing multiple computer databases, Outlook, and Excel. Agriculture background is a plus, but not required. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Individuals must be able to maintain a high degree of professionalism and courtesies while interacting with customers. Willing and able to operate in and promote a customer and team driven environment. Possess an ability to lead others productively and encourage motivation in team members. Efficient multi-tasker Has a positive attitude Communicates clearly and concisely one-on-one or within a group. Ability to read, comprehend and interpret internal reports. Possess first-rate customer service skills and lead as an example for your team. Solves problems using logical and critical thinking. Must be competent and able to set work priorities and work independently. Able to satisfactorily carry-out written and verbal directions. Computer skills Acquired mechanical and technical knowledge High School diploma or Equivalent Must have a valid driver's license with a clean driving record. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job. Ability to move around the dealership building and grounds without assistance. Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, strain, crawl, walk or climb. Ability to climb in, out, and under equipment. Ability to operate all equipment in a safe and proper manner. Ability to lift 10 pounds on a normal basis, lift 25 pounds frequently and occasionally lift up-to 75 pounds. Possess a visual acuity that will allow you to see small cracks, holes, and parts. Ability to work in a non-climate-controlled environment or outside in inclement weather. PIfd7d9-6947