Solano Law Firm
Birmingham, Alabama
Bilingual Receptionist / Front Office Coordinator (English/Spanish) We're looking for an exceptional bilingual (English/Spanish) Receptionist & Office Coordinator who is passionate about helping people, thrives in a fast-paced environment, and takes pride in creating outstanding client experiences. Because we proudly serve both English- and Spanish-speaking clients, professional fluency in both languages is required. Birmingham, Alabama Full-Time Monday-Friday Be the Reason Someone Feels Hope. Imagine answering a phone call from someone who is scared, overwhelmed, and doesn't know where to turn. Your kindness. Your professionalism. Your ability to stay calm. Could completely change how that person feels. At Solano Law Firm, we help immigrants build better futures. Every day, our team has the opportunity to make a real difference in the lives of individuals and families-and it all starts with the very first impression. We're looking for a bilingual Front Office Coordinator who loves serving people, thrives in a fast-paced environment, and takes pride in creating exceptional client experiences. If you're looking for more than "just another receptionist job," we'd love to meet you. Why You'll Love Working Here Competitive Pay:(based on experience) $19/hour: Meets the requirements, solid experience. $20/hour: Strong experience, excellent customer service, minimal training needed. $21- $23/hour: Exceptional candidate with leadership potential and a proven track record. Medical Benefits 15 Paid PTO Days and an additional PTO day each year 14 Paid Holidays Full-Time, Stable Employment Monday-Friday Schedule Ongoing Professional Development Growth Opportunities Supportive Leadership Team Meaningful Work That Makes a Difference This Might Be the Perfect Job If People naturally describe you as Organized Reliable Friendly Calm under pressure Detail-oriented Someone who always figures things out You genuinely enjoy helping people and take pride in making every interaction a positive one. You don't wait to be asked-you naturally jump in and help wherever needed. What You'll Do As the first face and voice of our firm, you'll help create an exceptional experience for every client who walks through our doors or calls our office Your responsibilities will include: Greeting clients and visitors Managing our multi-line phone system Scheduling consultations Coordinating attorney calendars Providing bilingual communication in English and Spanish Maintaining accurate client records Assisting with administrative projects Supporting daily office operations Preparing meeting rooms Organizing incoming mail and deliveries Helping create an organized, welcoming office environment Every day will be a little different-which keeps the work exciting We're Looking For Someone Who Loves helping people. Communicates professionally. Enjoys staying organized. Learns new technology quickly. Can confidently manage multiple priorities. Treats every client with compassion and respect. Works well both independently and as part of a team. Preferred Qualifications Fluent in English and Spanish 2+ years of receptionist, administrative, hospitality, banking, healthcare, or customer service experience Experience scheduling appointments Comfortable using Microsoft Office Strong attention to detail High School Diploma or GED Bonus points if you've worked in a law firm-but it's not required. We can teach legal. We can't teach attitude. This Isn't Just a Receptionist Position. Many of our team members have grown into leadership, legal support, operations, and administrative management roles. If you're dependable, eager to learn, and willing to grow, we'll invest in your development. We're looking for someone who wants to build a career-not simply find their next job. Compensation: $19 - $22 hourly Responsibilities: What You'll Do As the first point of contact for clients, you'll play one of the most important roles in our organization. You'll help ensure every client receives exceptional service while helping our office operate efficiently every day. Your responsibilities will include: Greeting clients and visitors with warmth and professionalism Managing a high-volume multi-line phone system Scheduling consultations and maintaining attorney calendars Providing bilingual communication in English and Spanish Collecting and documenting client information accurately Coordinating communication between clients and legal teams Maintaining accurate client files and records Assisting with administrative projects and daily office operations Preparing meeting rooms for consultations and team meetings Helping create an exceptional client experience from the very first interaction Keeping reception, conference rooms, and common areas organized and client-ready Monitoring and maintaining office, kitchen, and hospitality supplies Coordinating office deliveries, mail, and vendor visits Preparing workspaces and meeting rooms for attorneys and hybrid team members Identifying office needs before they become problems and proactively finding solutions Helping maintain a clean, organized, and welcoming office environment Assisting with operational projects, office improvements, and special events as needed Help Keep Our Office Running Smoothly Because many of our attorneys and team members work in a hybrid environment, you'll also serve as the person who helps keep our Atlanta office organized, welcoming, and operating at its best You'll take ownership of creating an office environment that reflects the professionalism and excellence clients expect We're looking for someone who naturally notices the details, enjoys creating order, and takes pride in keeping an office running smoothly. Qualifications: Required Fluent in both English and Spanish (written and verbal) Two or more years of experience in reception, administration, hospitality, banking, healthcare, customer service, or another client-facing role Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in Microsoft Word, Outlook, and Excel High School Diploma or GED Preferred Experience working in a law firm Experience in immigration law Experience scheduling appointments Experience managing a high-volume phone system Don't meet every qualification? We'd still encourage you to apply if you're motivated, eager to learn, and passionate about delivering exceptional customer service About Company About Solano Law Firm At Solano Law Firm, our mission is simple: Helping immigrants build better futures. We believe every client deserves compassion, professionalism, and exceptional service. We also believe our employees deserve the opportunity to build meaningful careers where they are valued, challenged, and supported. If you're ready to join a team that is making a difference every day while investing in your professional growth, we'd love to hear from you. Apply today and become the heart of our office. Compensation details: 19-22 Hourly Wage PI9d3b81c1950d-0622
Bilingual Receptionist / Front Office Coordinator (English/Spanish) We're looking for an exceptional bilingual (English/Spanish) Receptionist & Office Coordinator who is passionate about helping people, thrives in a fast-paced environment, and takes pride in creating outstanding client experiences. Because we proudly serve both English- and Spanish-speaking clients, professional fluency in both languages is required. Birmingham, Alabama Full-Time Monday-Friday Be the Reason Someone Feels Hope. Imagine answering a phone call from someone who is scared, overwhelmed, and doesn't know where to turn. Your kindness. Your professionalism. Your ability to stay calm. Could completely change how that person feels. At Solano Law Firm, we help immigrants build better futures. Every day, our team has the opportunity to make a real difference in the lives of individuals and families-and it all starts with the very first impression. We're looking for a bilingual Front Office Coordinator who loves serving people, thrives in a fast-paced environment, and takes pride in creating exceptional client experiences. If you're looking for more than "just another receptionist job," we'd love to meet you. Why You'll Love Working Here Competitive Pay:(based on experience) $19/hour: Meets the requirements, solid experience. $20/hour: Strong experience, excellent customer service, minimal training needed. $21- $23/hour: Exceptional candidate with leadership potential and a proven track record. Medical Benefits 15 Paid PTO Days and an additional PTO day each year 14 Paid Holidays Full-Time, Stable Employment Monday-Friday Schedule Ongoing Professional Development Growth Opportunities Supportive Leadership Team Meaningful Work That Makes a Difference This Might Be the Perfect Job If People naturally describe you as Organized Reliable Friendly Calm under pressure Detail-oriented Someone who always figures things out You genuinely enjoy helping people and take pride in making every interaction a positive one. You don't wait to be asked-you naturally jump in and help wherever needed. What You'll Do As the first face and voice of our firm, you'll help create an exceptional experience for every client who walks through our doors or calls our office Your responsibilities will include: Greeting clients and visitors Managing our multi-line phone system Scheduling consultations Coordinating attorney calendars Providing bilingual communication in English and Spanish Maintaining accurate client records Assisting with administrative projects Supporting daily office operations Preparing meeting rooms Organizing incoming mail and deliveries Helping create an organized, welcoming office environment Every day will be a little different-which keeps the work exciting We're Looking For Someone Who Loves helping people. Communicates professionally. Enjoys staying organized. Learns new technology quickly. Can confidently manage multiple priorities. Treats every client with compassion and respect. Works well both independently and as part of a team. Preferred Qualifications Fluent in English and Spanish 2+ years of receptionist, administrative, hospitality, banking, healthcare, or customer service experience Experience scheduling appointments Comfortable using Microsoft Office Strong attention to detail High School Diploma or GED Bonus points if you've worked in a law firm-but it's not required. We can teach legal. We can't teach attitude. This Isn't Just a Receptionist Position. Many of our team members have grown into leadership, legal support, operations, and administrative management roles. If you're dependable, eager to learn, and willing to grow, we'll invest in your development. We're looking for someone who wants to build a career-not simply find their next job. Compensation: $19 - $22 hourly Responsibilities: What You'll Do As the first point of contact for clients, you'll play one of the most important roles in our organization. You'll help ensure every client receives exceptional service while helping our office operate efficiently every day. Your responsibilities will include: Greeting clients and visitors with warmth and professionalism Managing a high-volume multi-line phone system Scheduling consultations and maintaining attorney calendars Providing bilingual communication in English and Spanish Collecting and documenting client information accurately Coordinating communication between clients and legal teams Maintaining accurate client files and records Assisting with administrative projects and daily office operations Preparing meeting rooms for consultations and team meetings Helping create an exceptional client experience from the very first interaction Keeping reception, conference rooms, and common areas organized and client-ready Monitoring and maintaining office, kitchen, and hospitality supplies Coordinating office deliveries, mail, and vendor visits Preparing workspaces and meeting rooms for attorneys and hybrid team members Identifying office needs before they become problems and proactively finding solutions Helping maintain a clean, organized, and welcoming office environment Assisting with operational projects, office improvements, and special events as needed Help Keep Our Office Running Smoothly Because many of our attorneys and team members work in a hybrid environment, you'll also serve as the person who helps keep our Atlanta office organized, welcoming, and operating at its best You'll take ownership of creating an office environment that reflects the professionalism and excellence clients expect We're looking for someone who naturally notices the details, enjoys creating order, and takes pride in keeping an office running smoothly. Qualifications: Required Fluent in both English and Spanish (written and verbal) Two or more years of experience in reception, administration, hospitality, banking, healthcare, customer service, or another client-facing role Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in Microsoft Word, Outlook, and Excel High School Diploma or GED Preferred Experience working in a law firm Experience in immigration law Experience scheduling appointments Experience managing a high-volume phone system Don't meet every qualification? We'd still encourage you to apply if you're motivated, eager to learn, and passionate about delivering exceptional customer service About Company About Solano Law Firm At Solano Law Firm, our mission is simple: Helping immigrants build better futures. We believe every client deserves compassion, professionalism, and exceptional service. We also believe our employees deserve the opportunity to build meaningful careers where they are valued, challenged, and supported. If you're ready to join a team that is making a difference every day while investing in your professional growth, we'd love to hear from you. Apply today and become the heart of our office. Compensation details: 19-22 Hourly Wage PI9d3b81c1950d-0622
Solano Law Firm
Birmingham, Alabama
Change Lives. Build Relationships. Earn Big. At Solano Law Firm, we're not just helping clients file paperwork-we're helping families create a better future. As a Consultation Specialist, you'll be one of the most important people in a client's journey. You'll meet with prospective clients, learn their stories, help them understand their options, and guide them toward taking the next step in their immigration case. This role is perfect for someone who loves connecting with people, thrives in a fast-paced environment, and enjoys the challenge of turning conversations into meaningful outcomes. Every day is different, every client has a unique story, and every successful consultation has the potential to change a family's future. Bilingual Requirement: Fluency in both English and Spanish is required. The majority of clients are Spanish-speaking immigrants and their families. Consultation Specialists must be able to confidently conduct consultations, build relationships, explain processes, answer questions, and communicate professionally in both English and Spanish without the assistance of a translator. If you're not fully fluent in both languages, this position will not be the right fit. What You'll Do Conduct immigration consultations with prospective clients Build trust and rapport with individuals and families seeking legal help Ask thoughtful questions to uncover needs and identify opportunities for legal review Educate clients on the firm's process and potential pathways under attorney supervision Handle questions and objections with confidence and professionalism Follow up with prospective clients and guide them through the decision-making process Deliver a high-touch, white-glove client experience from start to finish Partner closely with attorneys and legal staff to ensure clients receive the support they need What Makes Someone Successful Here? This is not a call center role. Our best Consultation Specialists combine: Empathy with confidence Structure with warmth Sales ability with integrity Curiosity with strong listening skills The ability to connect with people from diverse backgrounds and cultures A genuine desire to help families navigate important life decisions Important Note: You will not provide legal advice or represent yourself as an attorney. Your role is to gather information, educate clients about the firm's process, identify opportunities for attorney review, and help qualified prospects move forward with representation. Schedule & Work Expectations Full-time, in-office position in Birmingham, Alabama Monday-Friday 9:00 AM-6:00 PM Eastern Time Although based in Birmingham, Solano Law Firm operates company-wide on Eastern Time, and all team members follow the same schedule. This is a highly community-focused position. Clients frequently visit the office in person, and you'll become a familiar face within Birmingham's immigrant community. Remote and hybrid work are not available for this role. Compensation Base Salary: $45,000-$50,000 Performance-Based Bonus Structure tied to revenue collected and client deposits On-Target Earnings (OTE): $70,000-$100,000+ annually Top performers regularly earn over $90,000 per year. Why Solano Law Firm? At Solano Law Firm, you'll join a mission-driven team that genuinely cares about helping immigrant families build a better future. You'll have the opportunity to make a meaningful impact, develop valuable sales and client-relations skills, and grow your career while being rewarded for your performance. You'll work directly with individuals and families who are looking for guidance, hope, and a path forward-and you'll play a critical role in helping them take that next step. If you're motivated, people-focused, bilingual in English and Spanish, and excited by the opportunity to change lives while building a successful career, we'd love to meet you. Compensation: $70,000 - $100,000 yearly Responsibilities: Conduct Immigration Consultations Lead scheduled consultations via Zoom, phone, and in-person from the Birmingham office Use Solano's structured consultation process from opening through close Create a welcoming, professional, high-trust client experience Maintain control of consultation flow Discovery & Case Exploration Conduct thorough fact-finding on immigration history, family relationships, client goals, timeline, and urgency Identify opportunities for attorney review Document findings clearly and accurately Education & Solution Presentation Clearly explain potential pathways being explored, firm process, timelines, pricing, and next steps Present recommendations confidently and ethically - without creating unrealistic expectations Help clients understand the value of legal representation Sales & Conversion Build confidence and urgency ethically Conduct trial closes throughout the consultation Address objections professionally Execute structured follow-up for undecided consultations Take ownership of consultation outcomes Documentation & CRM Management Maintain complete and accurate consultation notes Update CRM immediately after every consultation Track outcomes, next steps, and follow-up activities Team Collaboration Participate in daily huddles, coaching sessions, call reviews, and team trainings Share client insights and trends with leadership Contribute to continuous improvement Performance Expectations (KPIs) This is a high-accountability, performance-driven role. Sales Performance 60% overall consultation-to-hire conversion rate 30% same-day (on-the-spot) conversion rate Strong follow-up conversion on undecided consultations Client Experience Consultation quality audit scores Adherence to the consultation structure Client trust and satisfaction Operational CRM compliance and documentation accuracy Same-day follow-up completion Attendance and schedule reliability 30/60/90 Day Success Plan First 30 days: Learn, Observe, Build Foundation. Complete onboarding, learn the consultation structure, shadow consultations, begin conducting supervised consultations, and build confidence in both languages. First 60 days: Execute, Improve, Build Consistency. Independently manage your consultation schedule, strengthen objection handling, and execute follow-up consistently. Target: 20-25% same-day conversion, 45-50% overall conversion. First 90 days: Perform, Own Results, Become a Top Contributor, Operate fully autonomously. Meet or exceed 30% same-day and 60% overall conversion. Become known for accountability, ownership, and client trust. Qualifications: Required Native or professional-level fluency in Spanish and English Minimum 2 years of experience in consultative sales, sales, legal intake, customer success, or other high-touch client-facing roles. Experience may be from any industry; immigration law experience is preferred, but not required Proven history of meeting performance and conversion goals Exceptional communication and objection-handling skills Strong organization and follow-through Comfortable discussing financial commitments and guiding client decisions Willing to work Monday-Friday, 9 AM-6 PM ET, in-office in Birmingham Preferred Immigration law or immigration consultation experience (preferred, not required) Experience with HubSpot, CTM, Zoom, or similar CRM systems Consultative sales experience Experience navigating emotionally sensitive conversations Ideal Candidate Profile You are someone who: Builds trust quickly and is naturally personable Knows how to lead conversations and read a room Balances empathy with accountability Performs well under pressure and ownership Loves helping people while driving measurable results Takes ownership instead of making excuses Wants a role where performance directly impacts earnings and outcomes Legal & Compliance Note: Consultation Specialists do not provide legal advice or represent themselves as attorneys. All consultations are conducted under attorney supervision in accordance with the ABA Model Rules of Professional Conduct and Alabama State Bar rules. About Company About Solano Law Firm At Solano Law Firm, our mission is simple: Helping immigrants build better futures. We believe every client deserves compassion, professionalism, and exceptional service. We also believe our employees deserve the opportunity to build meaningful careers where they are valued, challenged, and supported. If you're ready to join a team that is making a difference every day while investing in your professional growth, we'd love to hear from you. Apply today and become the heart of our office. Compensation details: 00 Yearly Salary PI4ea47d5de63b-5854
Change Lives. Build Relationships. Earn Big. At Solano Law Firm, we're not just helping clients file paperwork-we're helping families create a better future. As a Consultation Specialist, you'll be one of the most important people in a client's journey. You'll meet with prospective clients, learn their stories, help them understand their options, and guide them toward taking the next step in their immigration case. This role is perfect for someone who loves connecting with people, thrives in a fast-paced environment, and enjoys the challenge of turning conversations into meaningful outcomes. Every day is different, every client has a unique story, and every successful consultation has the potential to change a family's future. Bilingual Requirement: Fluency in both English and Spanish is required. The majority of clients are Spanish-speaking immigrants and their families. Consultation Specialists must be able to confidently conduct consultations, build relationships, explain processes, answer questions, and communicate professionally in both English and Spanish without the assistance of a translator. If you're not fully fluent in both languages, this position will not be the right fit. What You'll Do Conduct immigration consultations with prospective clients Build trust and rapport with individuals and families seeking legal help Ask thoughtful questions to uncover needs and identify opportunities for legal review Educate clients on the firm's process and potential pathways under attorney supervision Handle questions and objections with confidence and professionalism Follow up with prospective clients and guide them through the decision-making process Deliver a high-touch, white-glove client experience from start to finish Partner closely with attorneys and legal staff to ensure clients receive the support they need What Makes Someone Successful Here? This is not a call center role. Our best Consultation Specialists combine: Empathy with confidence Structure with warmth Sales ability with integrity Curiosity with strong listening skills The ability to connect with people from diverse backgrounds and cultures A genuine desire to help families navigate important life decisions Important Note: You will not provide legal advice or represent yourself as an attorney. Your role is to gather information, educate clients about the firm's process, identify opportunities for attorney review, and help qualified prospects move forward with representation. Schedule & Work Expectations Full-time, in-office position in Birmingham, Alabama Monday-Friday 9:00 AM-6:00 PM Eastern Time Although based in Birmingham, Solano Law Firm operates company-wide on Eastern Time, and all team members follow the same schedule. This is a highly community-focused position. Clients frequently visit the office in person, and you'll become a familiar face within Birmingham's immigrant community. Remote and hybrid work are not available for this role. Compensation Base Salary: $45,000-$50,000 Performance-Based Bonus Structure tied to revenue collected and client deposits On-Target Earnings (OTE): $70,000-$100,000+ annually Top performers regularly earn over $90,000 per year. Why Solano Law Firm? At Solano Law Firm, you'll join a mission-driven team that genuinely cares about helping immigrant families build a better future. You'll have the opportunity to make a meaningful impact, develop valuable sales and client-relations skills, and grow your career while being rewarded for your performance. You'll work directly with individuals and families who are looking for guidance, hope, and a path forward-and you'll play a critical role in helping them take that next step. If you're motivated, people-focused, bilingual in English and Spanish, and excited by the opportunity to change lives while building a successful career, we'd love to meet you. Compensation: $70,000 - $100,000 yearly Responsibilities: Conduct Immigration Consultations Lead scheduled consultations via Zoom, phone, and in-person from the Birmingham office Use Solano's structured consultation process from opening through close Create a welcoming, professional, high-trust client experience Maintain control of consultation flow Discovery & Case Exploration Conduct thorough fact-finding on immigration history, family relationships, client goals, timeline, and urgency Identify opportunities for attorney review Document findings clearly and accurately Education & Solution Presentation Clearly explain potential pathways being explored, firm process, timelines, pricing, and next steps Present recommendations confidently and ethically - without creating unrealistic expectations Help clients understand the value of legal representation Sales & Conversion Build confidence and urgency ethically Conduct trial closes throughout the consultation Address objections professionally Execute structured follow-up for undecided consultations Take ownership of consultation outcomes Documentation & CRM Management Maintain complete and accurate consultation notes Update CRM immediately after every consultation Track outcomes, next steps, and follow-up activities Team Collaboration Participate in daily huddles, coaching sessions, call reviews, and team trainings Share client insights and trends with leadership Contribute to continuous improvement Performance Expectations (KPIs) This is a high-accountability, performance-driven role. Sales Performance 60% overall consultation-to-hire conversion rate 30% same-day (on-the-spot) conversion rate Strong follow-up conversion on undecided consultations Client Experience Consultation quality audit scores Adherence to the consultation structure Client trust and satisfaction Operational CRM compliance and documentation accuracy Same-day follow-up completion Attendance and schedule reliability 30/60/90 Day Success Plan First 30 days: Learn, Observe, Build Foundation. Complete onboarding, learn the consultation structure, shadow consultations, begin conducting supervised consultations, and build confidence in both languages. First 60 days: Execute, Improve, Build Consistency. Independently manage your consultation schedule, strengthen objection handling, and execute follow-up consistently. Target: 20-25% same-day conversion, 45-50% overall conversion. First 90 days: Perform, Own Results, Become a Top Contributor, Operate fully autonomously. Meet or exceed 30% same-day and 60% overall conversion. Become known for accountability, ownership, and client trust. Qualifications: Required Native or professional-level fluency in Spanish and English Minimum 2 years of experience in consultative sales, sales, legal intake, customer success, or other high-touch client-facing roles. Experience may be from any industry; immigration law experience is preferred, but not required Proven history of meeting performance and conversion goals Exceptional communication and objection-handling skills Strong organization and follow-through Comfortable discussing financial commitments and guiding client decisions Willing to work Monday-Friday, 9 AM-6 PM ET, in-office in Birmingham Preferred Immigration law or immigration consultation experience (preferred, not required) Experience with HubSpot, CTM, Zoom, or similar CRM systems Consultative sales experience Experience navigating emotionally sensitive conversations Ideal Candidate Profile You are someone who: Builds trust quickly and is naturally personable Knows how to lead conversations and read a room Balances empathy with accountability Performs well under pressure and ownership Loves helping people while driving measurable results Takes ownership instead of making excuses Wants a role where performance directly impacts earnings and outcomes Legal & Compliance Note: Consultation Specialists do not provide legal advice or represent themselves as attorneys. All consultations are conducted under attorney supervision in accordance with the ABA Model Rules of Professional Conduct and Alabama State Bar rules. About Company About Solano Law Firm At Solano Law Firm, our mission is simple: Helping immigrants build better futures. We believe every client deserves compassion, professionalism, and exceptional service. We also believe our employees deserve the opportunity to build meaningful careers where they are valued, challenged, and supported. If you're ready to join a team that is making a difference every day while investing in your professional growth, we'd love to hear from you. Apply today and become the heart of our office. Compensation details: 00 Yearly Salary PI4ea47d5de63b-5854