Sharp Promo

Job Description Job Description Order Operations & Customer Experience Manager (Operations / Customer Support / Order Management) North Miami / Broward County (On-Site) About Sharp Promo Sharp Promo is an industry leader in Florida's promotional products and branded apparel space. For over 35 years , we've served the local market with excellence, earning 150+ five-star reviews across Google, Facebook, Yelp, and other platforms. We pride ourselves on reliability, attention to detail, and delivering exceptional customer experiences-especially for luxury hospitality, corporate, and municipal clients. The Role We are seeking an Order Operations & Customer Experience Manager to oversee vendor ordering and manage all aspects of our online stores and customer support operations. This is a hands-on, customer-facing role that plays a critical part in ensuring orders flow smoothly from purchase to production to delivery. You'll work closely with vendors, internal production teams, and customers to resolve issues quickly and professionally, while maintaining high service standards. If you're organized, proactive, enjoy problem-solving, and thrive in a fast-paced environment, this role may be a great fit. Note: Because this position involves daily in-person and phone interactions with customers, punctuality and reliability are essential. We are seeking candidates located in the North Miami / Broward County area. Key Responsibilities Create and manage supplier purchase orders; ensure vendor bills are accurate and properly processed Coordinate deliveries and scheduling with vendors to ensure timely and accurate fulfillment Assist the production team in ensuring orders are prepared, completed, and shipped in an organized and timely manner, preventing delays, errors, and customer dissatisfaction Serve as a liaison between Sales and Production teams to align priorities, timelines, and customer expectations Handle daily customer communications via phone, email, and in person; answer incoming calls, route inquiries, and resolve customer support issues efficiently Maintain and update company online stores to ensure accuracy and usability, including adding products, checking inventory, updating pricing, and managing logos and designs Handle returns, exchanges, refunds, and complaints with professionalism and minimal supervision Follow and apply company SOPs (Standard Operating Procedures) to ensure orders move smoothly through production and fulfillment Qualifications 1-2 years of experience in ordering, operations, or customer service Excellent verbal and written communication skills Strong organizational skills with the ability to multitask and prioritize Self-motivated with strong follow-up habits and work ethic Comfortable working in a fast-paced, deadline-driven environment Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) Fully fluent in English (spoken and written, with minimal grammatical errors) Enthusiastic about learning, improvement, and taking ownership of responsibilities Preferred (Not Required) Experience with accounting software (QuickBooks) Familiarity with CRM systems Experience with web-based sales platforms (Shopify or similar) Bachelor's degree What We Offer Full-time, salaried position (40 hours per week) Quarterly performance goals with regular feedback and reviews Access to a company medical insurance plan A collaborative, supportive, and innovative team culture Long-term growth opportunities within a business that is actively scaling A fun, fast-moving environment where your contributions truly matter Company Description Sharp Promo is a 30-year-old promotional products company located in Fort Lauderdale. Our Core Values: • Quality and Speed are our Superpowers • We Always do the Right Thing • A United Team Equals Success • Happy Customers, Happy Company Company Description Sharp Promo is a 30-year-old promotional products company located in Fort Lauderdale. Our Core Values: • Quality and Speed are our Superpowers • We Always do the Right Thing • A United Team Equals Success • Happy Customers, Happy Company