Job DescriptionJob Description Job Title: Automotive Service Advisor Schedule: Monday-Friday, 7:00 AM - 5:00 PM Location: Jim Falk Chevrolet and Hyundai Employment Type: Full-Time Job Description We are seeking a motivated and customer-focused Automotive Service Advisor to join our growing team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish. We have plenty of work and a strong, established customer base, supported by a team of experienced, tenured technicians. Responsibilities Greet customers promptly and professionally Listen to customer concerns and accurately document vehicle issues Recommend necessary maintenance and repairs based on vehicle condition and manufacturer guidelines Prepare and explain repair estimates and service timelines Communicate with technicians regarding diagnostics and repair status Keep customers informed throughout the service process Promote additional services when appropriate Ensure high levels of customer satisfaction and retention Maintain accurate records in the service management system Qualifications Previous experience as an Automotive Service Advisor preferred Strong customer service and communication skills Basic automotive knowledge required; technical background a plus Ability to multitask in a fast-paced environment Strong organizational and time-management skills Valid driver's license Proficient with computers and service software What We Offer Competitive pay (hourly, salary, or commission-based depending on experience) Consistent weekday schedule: 7:00 AM - 5:00 PM, Monday-Friday No weekends Plenty of work with steady workflow Highly skilled, tenured technicians you can rely on Supportive team environment Opportunities for growth and advancement Employee discounts and benefits package
04/27/2026
Full time
Job DescriptionJob Description Job Title: Automotive Service Advisor Schedule: Monday-Friday, 7:00 AM - 5:00 PM Location: Jim Falk Chevrolet and Hyundai Employment Type: Full-Time Job Description We are seeking a motivated and customer-focused Automotive Service Advisor to join our growing team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish. We have plenty of work and a strong, established customer base, supported by a team of experienced, tenured technicians. Responsibilities Greet customers promptly and professionally Listen to customer concerns and accurately document vehicle issues Recommend necessary maintenance and repairs based on vehicle condition and manufacturer guidelines Prepare and explain repair estimates and service timelines Communicate with technicians regarding diagnostics and repair status Keep customers informed throughout the service process Promote additional services when appropriate Ensure high levels of customer satisfaction and retention Maintain accurate records in the service management system Qualifications Previous experience as an Automotive Service Advisor preferred Strong customer service and communication skills Basic automotive knowledge required; technical background a plus Ability to multitask in a fast-paced environment Strong organizational and time-management skills Valid driver's license Proficient with computers and service software What We Offer Competitive pay (hourly, salary, or commission-based depending on experience) Consistent weekday schedule: 7:00 AM - 5:00 PM, Monday-Friday No weekends Plenty of work with steady workflow Highly skilled, tenured technicians you can rely on Supportive team environment Opportunities for growth and advancement Employee discounts and benefits package
Job DescriptionJob Description Schedule: Monday - Friday 7:00 AM - 5:00 PM Department: Service Department Position Overview We are seeking a motivated and customer-focused Express Service Advisor to join our growing service team. This position is responsible for managing the Express Service Lane, assisting customers with routine maintenance services, and ensuring a fast, efficient, and professional service experience. The ideal candidate thrives in a fast-paced environment, communicates effectively with customers and technicians, and is highly organized. Key Responsibilities Greet customers promptly and professionally upon arrival Write repair orders for express maintenance services including: Oil changes Tire rotations Multipoint inspections Battery replacements Cabin and engine air filters Wiper blade replacements Other quick maintenance services Accurately document customer concerns and service requests Communicate service recommendations and pricing clearly Coordinate workflow with express technicians to maintain efficient turnaround times Monitor vehicle progress and keep customers updated Ensure repair orders are completed accurately and closed properly Promote maintenance services and manufacturer recommended services Deliver excellent customer service and maintain high CSI standards Qualifications Strong customer service and communication skills Ability to multitask in a fast-paced service environment Basic automotive knowledge is helpful Strong organizational and time management skills Computer proficiency and ability to learn dealership management systems Valid driver's license What We Offer Competitive compensation Monday-Friday schedule (No weekends) Paid training Opportunities for growth within the service department Supportive team environment Employee discounts on vehicles, parts, and service
04/27/2026
Full time
Job DescriptionJob Description Schedule: Monday - Friday 7:00 AM - 5:00 PM Department: Service Department Position Overview We are seeking a motivated and customer-focused Express Service Advisor to join our growing service team. This position is responsible for managing the Express Service Lane, assisting customers with routine maintenance services, and ensuring a fast, efficient, and professional service experience. The ideal candidate thrives in a fast-paced environment, communicates effectively with customers and technicians, and is highly organized. Key Responsibilities Greet customers promptly and professionally upon arrival Write repair orders for express maintenance services including: Oil changes Tire rotations Multipoint inspections Battery replacements Cabin and engine air filters Wiper blade replacements Other quick maintenance services Accurately document customer concerns and service requests Communicate service recommendations and pricing clearly Coordinate workflow with express technicians to maintain efficient turnaround times Monitor vehicle progress and keep customers updated Ensure repair orders are completed accurately and closed properly Promote maintenance services and manufacturer recommended services Deliver excellent customer service and maintain high CSI standards Qualifications Strong customer service and communication skills Ability to multitask in a fast-paced service environment Basic automotive knowledge is helpful Strong organizational and time management skills Computer proficiency and ability to learn dealership management systems Valid driver's license What We Offer Competitive compensation Monday-Friday schedule (No weekends) Paid training Opportunities for growth within the service department Supportive team environment Employee discounts on vehicles, parts, and service