Preston Automotive Group

Job DescriptionJob DescriptionDescription: Now Hiring: Service Advisor Person Preston Automotive Group Brand-New Ford Pro Elite Facility Pittsville, Maryland Preston Automotive Group is excited to announce the upcoming opening of our brand-new Ford Pro Elite building, located right next to our Ford dealership in Pittsville, MD, and we're looking for a motivated Service Advisor to join our growing team. As a Service Advisor with the Preston Automotive Group, you'll be working in our Ford Pro Elite Commercial Service Center to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician's recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane. Regardless of your experience, there are specific qualities that all service advisors must share. Great relationship person Fantastic communication skills An outward desire to help others Incredible attention to detail Follows directions True to word(following through on all commitments) Focus always on the customer Always finishes projects Great production manager Great salesperson Smiles even in the worst situations Thrives in a structured and process driven environment Always sell the value of the service or repair Preforms incredible active deliveries What to expect in this role: Review your appointments - some may be set by a BDC representative or dealership website. Greet and focus on customers when they arrive. Perform a vehicle walk-around and inspect every vehicle. Provide an estimate of the length of time the service visit will take. Follow up with customers on the status of their vehicle via their preferred communication platform. Advise customer of recommended maintenance or repair work needed to keep their vehicle safe. Communicate frequently with technicians and parts associates. Become an expert on product knowledge to assist with customer questions. Meet or exceed targeted sales goals. Follow up with customers post visit to ensure we met their expectations. Requirements: Ford dealership experience strongly preferred Commercial / Ford Pro experience highly desired CDK experience is a huge plus Ability to work efficiently in a fast-paced, high-volume environment Excellent organizational, communication, and customer service skills Strong attention to detail and accuracy Ability to prioritize urgent repair orders and multitask effectively Basic computer proficiency and willingness to learn new systems Dependable, punctual, and team-oriented Drive to achieve personal goals Attention to detail Communication and organizational skills Constant follow up before and after the service visit Valid driver's license and an acceptable, safe driving record High school diploma or equivalent What We Offer: Opportunity to work in a brand-new, state-of-the-art Ford Pro Elite facility Competitive pay based on experience Full benefits package including health, dental, vision, 401(k), and paid time off Ongoing Ford and professional training opportunities Long-term career growth with Preston Automotive Group Supportive leadership and a team-focused work environment

Job DescriptionJob DescriptionDescription: As a Service Advisor with the Preston Automotive Group, you'll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician's recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane. Regardless of your experience, there are specific qualities that all service advisors must share. Great relationship person Fantastic communication skills An outward desire to help others Incredible attention to detail Follows directions True to word(following through on all commitments) Focus always on the customer Always finishes projects Great production manager Great salesperson Smiles even in the worst situations Thrives in a structured and process driven environment Always sell the value of the service or repair Preforms incredible active deliveries What to expect in this role: Review your appointments - some may be set by a BDC representative or dealership website. Greet and focus on customers when they arrive. Perform a vehicle walk-around and inspect every vehicle. Provide an estimate of the length of time the service visit will take. Follow up with customers on the status of their vehicle via their preferred communication platform. Advise customer of recommended maintenance or repair work needed to keep their vehicle safe. Communicate frequently with technicians and parts associates. Become an expert on product knowledge to assist with customer questions. Meet or exceed targeted sales goals. Follow up with customers post visit to ensure we met their expectations. Requirements: What are the requirements for this job? Ability to provide an exceptional customer experience Drive to achieve personal goals Attention to detail Communication and organizational skills Constant follow up before and after the service visit Valid driver's license and an acceptable, safe driving record High school diploma or equivalent

Job DescriptionJob DescriptionDescription: As a Service Advisor with the Preston Automotive Group, you'll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician's recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane Regardless of your experience, there are specific qualities that all service advisors must share. Great relationship person Fantastic communication skills An outward desire to help others Incredible attention to detail Follows directions True to word(following through on all commitments) Focus always on the customer Always finishes projects Great production manager Great salesperson Smiles even in the worst situations Thrives in a structured and process driven environment Always sell the value of the service or repair Preforms incredible active deliveries. What to expect in this role: Review your appointments - some may be set by a BDC representative or dealership website. Greet and focus on customers when they arrive. Perform a vehicle walk-around and inspect every vehicle. Provide an estimate of the length of time the service visit will take. Follow up with customers on the status of their vehicle via their preferred communication platform. Advise customer of recommended maintenance or repair work needed to keep their vehicle safe. Communicate frequently with technicians and parts associates. Become an expert on product knowledge to assist with customer questions. Meet or exceed targeted sales goals. Follow up with customers post visit to ensure we met their expectations. Requirements: What are the requirements for this job? Ability to provide an exceptional customer experience Drive to achieve personal goals Attention to detail Communication and organizational skills Constant follow up before and after the service visit Valid driver's license and an acceptable, safe driving record High school diploma or equivalent

Job DescriptionJob DescriptionDescription: Fuel Your Career in 2026: Join the !Are you a high-energy people person with a passion for cars? Preston Chevrolet of Aberdeen is looking for a motivated Automotive Service Advisor to join our fast-paced team! At Preston, we don't just fix cars-we build relationships rooted in our Core Values of Integrity, Urgency, Personal Groweth,Teamwork and Community. Regardless of your experience, there are specific qualities that all service advisors must share. Great relationship person Fantastic communication skills An outward desire to help others Incredible attention to detail Follows directions True to word(following through on all commitments) Focus always on the customer Always finishes projects Great production manager Great salesperson Smiles even in the worst situations Thrives in a structured and process driven environment Always sell the value of the service or repair Preforms incredible active deliveries Why You'll Love the Uncapped Earning Potential: High performance-based commissions on top of a competitive base salary. Career Growth: We prioritize promoting from within and offer specialized leadership training through the Preston Automotive Group (PAG). Family-Oriented Culture: Join a supportive team that celebrates your wins and treats you like family. The Perks: Comprehensive Benefits: Medical, dental, vision, and life insurance. Retirement Ready: 401(k) plan with a company match. Work-Life Balance: A 5-day work week and a paid day off for your birthday. Stay Sharp: Paid professional training to keep you at the top of your game. Requirements: What You Bring to the Team The "Preston Frog" Spark: You bring a leap of energy to the service drive every morning! You have a "can-do" attitude and a natural knack for making every guest feel like part of the family from the moment they pull in. A "OnePAG" Mindset: You embody our core values of Integrity and Teamwork. You aren't just looking for a job; you are looking for Personal Growth in a fast-paced environment where Urgency meets excellence. The Translator: You have the unique ability to turn "mechanic speak" into clear, helpful advice. You guide customers through their repair orders with transparency, ensuring they feel confident in their vehicle's safety. The Multi-Tasking Pro: With sharp Attention to Detail, you manage the workflow like a seasoned conductor-handling repair orders, parts timelines, and customer updates without missing a beat. Community Heart: You resonate with the Preston Cares mission. Whether we are "Leaping for a Cure" or supporting local veterans, you're proud to represent a brand that gives back to Aberdeen.

Job DescriptionJob DescriptionDescription: Preston Chevrolet of Aberdeen At Preston Chevrolet of Aberdeen, we don't just service vehicles - we build long-term relationships rooted in trust, transparency, and exceptional care. We're seeking a driven, detail-oriented, and customer-obsessed Service Advisor who thrives in a fast-paced environment and is passionate about delivering a world-class experience at every touchpoint. If you're a strong communicator, a natural problem solver, and someone who takes pride in turning everyday service visits into memorable experiences - this opportunity is for you. Position Overview The Service Advisor serves as the primary liaison between our customers and service technicians. You will be responsible for understanding customer concerns, recommending appropriate maintenance and repair solutions, coordinating workflow, and ensuring a seamless service experience from arrival to vehicle delivery. This is a performance-driven role ideal for someone who combines customer service excellence with sales confidence and operational precision. Requirements: Required QualificationsProfessional Experience Minimum 1-2 years of customer service experience (automotive preferred) Prior Service Advisor experience strongly preferred Proven track record of meeting or exceeding sales and performance goals Experience working in a high-volume, fast-paced dealership environment Technical & Industry Knowledge Strong understanding of automotive systems and maintenance services Ability to interpret technician recommendations and explain them clearly to customers Familiarity with warranty processes and repair order documentation Knowledge of manufacturer maintenance schedules Major Plus Qualifications (Highly Preferred) Chevrolet dealership experience Experience working with CDK Drive (DMS system) Understanding of GM warranty policies and procedures Previous experience using digital vehicle inspection tools Proven high CSI performance Candidates with Chevy and CDK experience will receive priority consideration. Communication & Customer Service Skills Exceptional verbal and written communication skills Ability to build trust quickly with customers Confident in presenting estimates and maintenance recommendations Strong listening skills with attention to detail Professional phone etiquette Conflict resolution skills with a calm, solutions-focused mindset Sales & Performance Competencies Comfortable recommending maintenance and repair services Ability to explain value without high-pressure tactics Strong closing skills Goal-oriented and performance-driven Ability to maintain high average RO and effective labor rates Commitment to maintaining excellent CSI scores Organizational & Administrative Skills Strong multitasking ability Excellent time management skills Ability to prioritize tasks efficiently Accurate documentation of repair orders Proficiency with computers and dealership software systems Attention to detail in estimates, invoicing, and approvals Work Ethic & Personal Attributes Positive, team-first attitude Professional appearance and demeanor Reliable and punctual Ability to remain composed under pressure Self-motivated and proactive Willingness to learn and grow within the organization Additional Requirements Valid driver's license with clean driving record Ability to stand and move throughout the service drive for extended periods Flexibility to work Saturdays as needed High school diploma or equivalent (college education a plus) Why This Role Matters The Service Advisor is the backbone of our service department - the key connection between our customers and our technicians. Success in this role directly impacts customer loyalty, department profitability, and overall dealership growth. If you have Chevrolet experience, strong CDK knowledge, and a passion for delivering an outstanding customer experience, we want to hear from you. Apply today and take your career to the next level at Preston Chevrolet of Aberdeen.

Job DescriptionJob DescriptionDescription: As a Service Advisor with the Preston Automotive Group, you'll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician's recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane. What to expect in this role: Review your appointments - some may be set by a BDC representative or dealership website. Greet and focus on customers when they arrive. Perform a vehicle walk-around and inspect every vehicle. Provide an estimate of the length of time the service visit will take. Follow up with customers on the status of their vehicle via their preferred communication platform. Advise customer of recommended maintenance or repair work needed to keep their vehicle safe. Communicate frequently with technicians and parts associates. Become an expert on product knowledge to assist with customer questions. Meet or exceed targeted sales goals. Follow up with customers post visit to ensure we met their expectations. Requirements: What are the requirements for this job? Ability to provide an exceptional customer experience Drive to achieve personal goals Attention to detail Communication and organizational skills Constant follow up before and after the service visit Valid driver's license and an acceptable, safe driving record High school diploma or equivalent