GOODWILL IND OF THE CHESAPEAKE INC

Job Description Job Description Manager - Office Administration About the Role Goodwill Industries of the Chesapeake is seeking an experienced and highly organized Office Administration Manager to support operations at The Excel Center , our adult high school program. This role is responsible for coordinating office operations, supporting student enrollment and engagement, and ensuring efficient day-to-day administrative functions. The Office Administration Manager plays a critical role in creating a welcoming, organized, and student-focused environment while supporting staff and operational needs. Key Responsibilities Manage on-site student enrollment, including intake documentation, troubleshooting, and decision-making aligned with The Excel Center model Coordinate and lead new student orientations in partnership with the Registrar/Data Manager Collaborate with the Registrar to support workflow and data accuracy Serve as a liaison between students, families, staff, and community partners Partner with Marketing and Admissions teams to support recruitment and outreach efforts Maintain accurate and up-to-date student records in PowerSchool Support student and staff scheduling processes Oversee student reception operations, including onboarding, mentoring, and training Coordinate campus tours and community engagement activities Identify vendors, evaluate services and costs, and make recommendations Maintain records and ensure proper documentation and compliance Greet visitors, manage front desk operations, and handle incoming calls Manage voicemail and respond to inquiries in a timely manner Coordinate internal work orders (security, maintenance, housekeeping) Coordinate travel arrangements and assist with event planning Order and manage office supplies, equipment, and inventory Distribute mail and school purchases to appropriate staff Maintain staff directory and center calendar Create internal event flyers and assist with school communications Track expenses and maintain reports using Excel Support cultural events, student activities, and engagement initiatives Supervise Drop-In Center staff and ensure proper staffing and operations Perform additional administrative and operational duties as assigned Qualifications Education & Experience High School diploma required 3-5 years of office management or administrative leadership experience required Bachelor's degree or Certified Office Manager designation preferred Preferred Bilingual Spanish skills strongly desired Key Skills & Competencies Strong customer service mindset with a professional, "can-do" attitude Excellent organizational and multitasking skills in a fast-paced environment Ability to prioritize tasks and adapt to changing needs Strong communication skills (written and verbal) High level of professionalism, discretion, and empathy Ability to analyze information and make sound decisions Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems Ability to build positive relationships with diverse populations Supervisory Responsibilities Direct supervision of Drop-In Center staff Physical Requirements Medium physical activity (lifting up to 50 pounds occasionally) Regular standing, walking, and movement throughout the day Frequent use of hands, communication, and computer systems Work Environment Office-based school environment with minimal exposure to external conditions Quiet, professional setting focused on student success Why Join Goodwill? At Goodwill Industries of the Chesapeake, we are committed to empowering individuals through education, workforce development, and community support. The Excel Center offers adults the opportunity to earn a high school diploma-and this role plays a key part in that mission. What Makes You a Great Fit If you thrive in a fast-paced environment, enjoy working with students and the community, and take pride in creating organized, welcoming spaces-this role is for you. Learn more about benefits and careers: -us/goodwill-careers/ EOE, including Disability/Vets

Job Description Job Description Retail Associate - Thrift Retail Associate - Full Time Kenwood Retail Store $16.00/hourly Looking for a role that keeps you engaged throughout the day? Goodwill Industries of the Chesapeake has an opening for a Retail Associate supporting customer service, donation intake, and merchandise preparation. This role is well suited for individuals who value variety, movement, and working as part of a collaborative team. What You'll Do Greet and assist customers and donors in a professional, friendly manner Help donors unload items, issue donation receipts, and maintain accurate records Support merchandise production by sorting, pricing, and tagging goods Stock and maintain organized sales floor and backroom areas Operate a cash register and POS system accurately Assist with daily opening, closing, and recovery tasks Support fundraising initiatives and uphold Goodwill's mission Follow safety, cleanliness, and housekeeping standards Schedule & Availability Full-time hours Weekend availability (Saturday and Sunday) is required Ability to work flexible shifts, including evenings and holidays Reliable transportation required for each scheduled shift What We're Looking For High school diploma or equivalent preferred Customer service, retail, or material handling experience preferred Ability to follow instructions and work with frequent interruptions Strong communication and teamwork skills Dependable, adaptable, and service-oriented Additional Role Details Some locations may require forklift operation (certification provided if needed within 30 days of hire) Must be able to read clothing tags and labels in English Physical Requirements Lift up to 50 lbs (frequent lifting up to 25 lbs) Stand, walk, bend, reach, and use hands throughout shift Medium physical demand work environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why Work at Goodwill? Goodwill Industries of the Chesapeake offers competitive pay, growth opportunities, and the chance to support programs that strengthen our local community. Learn more about benefits and careers: -us/goodwill-careers/ EOE, including Disability/Vets Page Break

Job Description Job Description Retail Associate - Thrift Bel Air Retail Store Full Time $16.00/hourly Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support. This is a hands-on, team-based role for someone who enjoys variety, staying active, and making a positive impact in their community. What You'll Do Greet and assist customers and donors in a professional, friendly manner Help donors unload items, issue donation receipts, and maintain accurate records Support merchandise production by sorting, pricing, and tagging goods Stock and maintain organized sales floor and backroom areas Operate a cash register and POS system accurately Assist with daily opening, closing, and recovery tasks Support fundraising initiatives and uphold Goodwill's mission Follow safety, cleanliness, and housekeeping standards Schedule & Availability Full-time hours Weekend availability (Saturday and Sunday) is required Ability to work flexible shifts, including evenings and holidays Reliable transportation required for each scheduled shift What We're Looking For High school diploma or equivalent preferred Customer service, retail, or material handling experience preferred Ability to follow instructions and work with frequent interruptions Strong communication and teamwork skills Dependable, adaptable, and service-oriented Additional Role Details Some locations may require forklift operation (certification provided if needed within 30 days of hire) Must be able to read clothing tags and labels in English Physical Requirements Lift up to 50 lbs (frequent lifting up to 25 lbs) Stand, walk, bend, reach, and use hands throughout shift Medium physical demand work environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why Work at Goodwill? Goodwill Industries of the Chesapeake offers competitive pay, growth opportunities, and the chance to support programs that strengthen our local community. Learn more about benefits and careers: -us/goodwill-careers/ EOE, including Disability/Vets Page Break

Job Description Job Description Retail Associate - Thrift Padonia Retail Store Full Time $16.00/hourly Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support. This is a hands-on, team-based role for someone who enjoys variety, staying active, and making a positive impact in their community. What You'll Do Greet and assist customers and donors in a professional, friendly manner Help donors unload items, issue donation receipts, and maintain accurate records Support merchandise production by sorting, pricing, and tagging goods Stock and maintain organized sales floor and backroom areas Operate a cash register and POS system accurately Assist with daily opening, closing, and recovery tasks Support fundraising initiatives and uphold Goodwill's mission Follow safety, cleanliness, and housekeeping standards Schedule & Availability Full-time hours Weekend availability (Saturday and Sunday) is required Ability to work flexible shifts, including evenings and holidays Reliable transportation required for each scheduled shift What We're Looking For High school diploma or equivalent preferred Customer service, retail, or material handling experience preferred Ability to follow instructions and work with frequent interruptions Strong communication and teamwork skills Dependable, adaptable, and service-oriented Additional Role Details Some locations may require forklift operation (certification provided if needed within 30 days of hire) Must be able to read clothing tags and labels in English Physical Requirements Lift up to 50 lbs (frequent lifting up to 25 lbs) Stand, walk, bend, reach, and use hands throughout shift Medium physical demand work environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why Work at Goodwill? Goodwill Industries of the Chesapeake offers competitive pay, growth opportunities, and the chance to support programs that strengthen our local community. Learn more about benefits and careers: -us/goodwill-careers/ EOE, including Disability/Vets Page Break