Strix Strategies

Strix Strategies, Inc. is the engine behind AT&T Fiber's growth in San Antonio. We are hiring an Entry Level Customer Service Representative to oversee account integrity. The Entry Level Customer Service Representative delivers expert support to households switching to fiber, gaining the professional experience necessary to advance within our growing firm. As a Customer Service Representative, you will serve as the technical guide for everything AT&T Fiber. Our training covers everything from network infrastructure to account retention. The Customer Service Representative develops the foundational skills necessary to educate residents on why symmetrical speeds are the new gold standard, helping them transition to a network that stays fast even when every device in the house is online. Role Requirements for an Entry Level Customer Service Representative Manage the residential service process for AT&T Fiber, ensuring enrollments, activations, and service agreements are completed accurately. Conduct account checks in CRM and sales platforms to verify service speeds, hardware configurations, and promotional credits. Provide clear guidance to customers on the technical benefits of AT&T Fiber, including symmetrical speeds, low latency, and reliable connectivity. Resolve residential service inquiries promptly, acting as a knowledgeable point of contact during the customer's transition to AT&T Fiber internet. Maintain compliance with data security protocols and AT&T service standards, ensuring customer information is handled responsibly. Track and report customer engagement data through digital tools, offering insights to improve AT&T Fiber outreach and retention strategies. What You'll Gain as an Entry Level Customer Service Representative Practical training in customer account management, documentation, and workflows. Exposure to structured marketing and service campaigns used by top-tier firms. Real-world problem-solving experience in customer-focused scenarios. A clear pathway for growth into leadership, training, or account management roles. Qualities That Set You Apart as an Entry Level Customer Service Representative High School Diploma or GED required; Bachelor's in Business, Marketing, or Communications preferred but not required. Solid background in customer service, retail, or hospitality, with added value from experience in consumer technology or home internet services. Clear and professional communication skills to explain the technical benefits of AT&T Fiber, including symmetrical speeds, low latency, and reliable connectivity. Highly organized and detail oriented, ensuring accuracy in account documentation, service agreements, and compliance with AT&T standards.

As a Wireless Sales Associate, you are the bridge between San Antonio's growing tech needs and AT&T's world-class fiber solutions. You'll be tasked with managing a high-volume portfolio, ensuring that every customer interaction results in both a signed contract and a brand advocate for life. Be prepared to work in a high-octane environment where your success as a Wireless Sales Associate is measured by the speed of your results. At Strix Strategies, we believe that the best sales don't come from "selling" but from expert consulting and relationship building. This means your career as a Wireless Sales Associate is defined by mastering a sophisticated consultative process, not just hitting numbers. We invest in your professional growth by providing the tools to act as a strategic partner for the San Antonio community. Got the poise of a professional and the heart of a competitor? You're exactly who we're looking for! Wireless Sales Associate Core Objectives: Consult with customers in person to qualify them for AT&T Fiber upgrades. Upsell AT&T's digital ecosystem to increase total account value. Own the sales lifecycle from initial greeting to final installation. Exceed monthly acquisition targets through proactive relationship management. Solve customer pain points with a decisive, "solutions-only" mindset. Research San Antonio market trends to stay ahead of the competition. Compete for the "Top Consultant" spot on the weekly leaderboard. Represent Strix Strategies at local events to drive brand awareness and sales. Wireless Sales Associate Required Skills & Experience: A "Closer's Mindset" with a talent for navigating objections. Active listening skills to identify and exploit customer needs. Personal accountability; you take full ownership of your metrics. Adaptability; you can pivot your pitch for any personality. Background in sports or high-pressure sales environments. Confidence in presenting technical data as a profitable solution. Goal-oriented personality driven by uncapped income potential.