Ramin Tayani MD INC

Description: Tayani Institute is seeking a dynamic, experienced, and highly skilled Front Office & Scheduling Manager to lead operations in our high-volume ophthalmology and optometry practice. We provide comprehensive ophthalmology, optometry, and oculoplastic services in a fast-paced, multi-location environment with competitive compensation and benefits. This role oversees front desk operations, call center performance, and provider scheduling to ensure efficient patient flow and an excellent patient experience. Full-time benefits include: medical, dental, vision, PTO, and profit-sharing. Responsibilities Utilize NextGen (required), Google Workspace, Excel, and Phreesia to manage daily operations Lead and supervise a front office & scheduling team (approx. 13-20 staff) Oversee high-volume call center operations (300+ calls/day) Monitor and improve call metrics (missed calls, hold times, scheduling accuracy) Build, maintain, and optimize provider templates in NextGen EPM Coordinate scheduling across multiple systems (EHR, Google Calendar, internal tools) Implement strategies to reduce no-shows and improve patient access Oversee insurance verification, authorizations, and referral workflows Manage Vision-to-Medical and Medical-to-Vision scheduling processes Train, coach, and evaluate front office and scheduling staff Resolve complex scheduling issues, overbooks, and patient concerns Collaborate with providers and clinical staff to improve workflow efficiency PM22 Requirements: Requirements (All Are Required) 5+ years of medical front office or scheduling management experience Ophthalmology experience and optometry experience is a plus NextGen EHR/PM proficiency Leadership experience (team lead, supervisor, manager, or equivalent) Strong understanding of insurance verification and authorization workflows Experience managing high call volumes and multi-provider scheduling Working knowledge of Google Workspace and Excel Compensation Salary: Commensurate with experience, minimum $71,000 annually Reach out to Shelly or to initiate interest. Thank you for your interest, Tayani Team Compensation details: 0 Yearly Salary PI02af-5736