Atrio Search

Key Responsibilities - Practice Administrator EyeCare Operations & Patient Access Own daily clinic flow: template capacity, provider schedules, surgical/procedure blocks, ancillary testing, and room utilization. Optimize patient access (lead times, throughput, no-shows, cancellations) and front desk functions (eligibility, authorizations, referrals). Oversee Optical (if applicable): merchandising, inventory, pricing, capture rate, lab turnaround, and customer experience. Maintain equipment uptime and vendor service schedules; manage supply chain/consumables and cost controls. Clinical & Compliance Partner with clinical leads on standardized protocols for diagnostics (e.g., OCT, VF, topography), injections/procedures, and rooming. Ensure compliance with HIPAA, OSHA, infection control, CMS documentation rules, and state optometry/ophthalmology regulations. Maintain policies, training, incident reporting, and safety drills; manage credentialing and payer enrollments. Revenue Cycle & Financial Management Oversee end-to-end RCM: charge capture, coding integrity, claims, denials, authorizations, patient pay, and refunds. Track and manage KPIs (days in A/R, A/R >90, net collection rate, denial rate, POS collections). Build and manage operating budgets, P&L, cost containment initiatives, and capital planning (equipment, IT, EMR). People Leadership Lead and develop a multidisciplinary team (front desk, call center, techs/scribes, surgical coordinators, RCM, optical). Workforce planning: hiring, onboarding, training, scheduling, performance management, and retention. Foster a culture of service, inclusion, patient safety, and continuous improvement (Lean/Kaizen mindset). Patient Experience & Quality Own patient satisfaction (e.g., NPS, CAHPS elements where applicable); service recovery and complaint resolution. Support quality initiatives, clinical registries, referral relationships, and community/marketing efforts. Systems, Data & Projects Administer practice management (PM), electronic health record (EHR), optical/point-of-sale (POS), and phone systems. Build dashboards and routine reporting (daily/weekly/monthly) for leadership and providers. Lead projects: clinic expansions, workflow redesign, new service lines (e.g., premium IOLs, dry eye, aesthetics). Qualifications Required 5+ years of progressive healthcare operations leadership; 2+ years in Ophthalmology and/or Optometry preferred. Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience). Demonstrated experience with provider scheduling, RCM KPIs, budget ownership, and team leadership (20+ FTEs). Working knowledge of HIPAA/OSHA, payer rules, prior auths, and surgical scheduling (cataract, retina, glaucoma, plastics) and/or optometric services (comprehensive eye exams, CL, medical optometry). Proficiency with EHR/PM and data reporting (Excel/BI). Strong communication, customer service, and change management skills. Preferred Multi-site leadership experience; integration of Optical retail operations. Experience with high-volume subspecialties (e.g., retina injections, premium cataract, LASIK). Certifications: COE (Certified Ophthalmic Executive) , COA/COT/COMT (or strong familiarity managing allied ophthalmic personnel), ABO/NCLE exposure for optical settings, CPC/COC (coding) a plus. Lean Six Sigma or formal process improvement training.