Coast Counties Truck & Equipment Company
San Leandro, California
About the role The Service Manager is responsible for the day-to-day operation of the Service Department. The Service Manager creates and monitors processes to organize and maintain the paperwork flow and repair order closing. He is responsible for hiring and maintaining the work force (technicians and support staff) to adequately complete repairs based on customer's expectations. The Service Manager is responsible to maintain technician proficiency to the company standards. The Service Manager is integral in creating and maintaining long term relationships with key customers through the use of the factory sponsored SMARTLINQ Service Management platform to enhance the business experience in real-time. The Service Manager is responsible for long range forecasting and planning to promote long term growth and profitability. The Service Manager is responsible for long range forecasting and planning to promote long term growth and profitability. Key Relationships The Service Manager reports directly to the Director of Service. The Service Manager will communicate & be accountable to the Parts Manager, Truck Sales Team, Lease & Rental Team, Director of Service and General Manager as his/hers course of duties relate to the accomplishment of directives, objectives, and communication of the status of ongoing affairs. The Service Manager will work closely with other parts counter personnel, coordinating with them the various aspects of warranty claims submission requirements. The Service Manager works closely with the Assistant Service Manager, Service Writer, and Warranty Management team when coordinating repair order processing to maximize repair order recovery and minimize delays in completing the repairs and completing the warranty claims process. Main Responsibilities Maintain the flow of communication internally and externally through the use of the SMARTLINQ Service Management platform. Get repair orders closed within 2 days of repair completion. Conduct daily 'tailgate' meetings with the assistant service managers, service writers & service technicians to coordinate repairs and address problems. Meet with technicians at start of shift to review status of repairs in process and the expectation for the repairs regarding hours invested and completion time estimation. Promote excellent customer service as measured by complaints and CSI reports. Assure the shop has trained/certified technicians for all OEMs represented. Maintain technician proficiency standards as outlined by the company and report results to technicians weekly and at the end of the month. Maintain a clean, professional shop environment. Actively engage and lead the safety program in the department. Assist the warranty manager, when needed to maintain current warranty receivables. Work with the credit department to assure customer creditability for repairs performed and to assure COD policies are adhered to. Make regular customer visits. Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc. Qualifications Knowledge, Skill and Ability to: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual. Reviews routine reports and communicates necessary action plans with the staff. Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Analyze operational and administrative problems, evaluate alternatives and reach sound decisions with the support of upper management as needed. Plan, assign, supervise review and evaluate the work of others Train staff in work Organize, prioritize and delegate work and coordinate multiple activities to meet critical time restraints due to customer demand. Use initiative and sound independent judgement within general policy guidelines. Research, compile and summarize a variety of informational materials. Use computers, preferably in a PC, Windows-based operating Define problems, collect data, establish facts, and draw valid conclusions for long term resolution. Interpret an extensive variety of technical instructions in mathematical or diagram. Willingness to work on weekends, evenings and holidays. Willingness to attend occasional offsite training or conference. Willingness to attend occasional offsite training or conference. Education and Experience 5 yrs. working at a Heavy-Duty Truck Dealership, including the Service Department, having 3 + years of leadership/management experience Excellent People Skills Building relationships with Customers & Employees Building loyalty with service technicians Proficiency in Microsoft Office (Word, Excel, Outlook, etc) & Dealer Business System (DBS) Working Conditions Work mainly takes place in an office/retail environment. Noise level is low to moderate. Cognitive and Physical Demands Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual. Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Analyze operational and administrative problems, evaluate alternatives and reach sound decisions with the support of upper management as needed. Read and interpret rules, policies and procedures Use initiative and sound independent judgement within general policy guidelines. Research, compile and summarize a variety of informational materials. Define problems, collect data, establish facts, and draw valid conclusions for long term resolution. Interpret an extensive variety of technical instructions in mathematical or diagram While performing the duties of this job, the employee is regularly required walk, sit, talk, hear within surrounding environment The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, etc The employee is occasionally required to climb or step The employee must occasionally lift and/or move up to 50 lbs. using best safety practices. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust The employee must be able to enter and exit a variety of vehicle types EEO Statement Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages. PIa0e4554b5-
About the role The Service Manager is responsible for the day-to-day operation of the Service Department. The Service Manager creates and monitors processes to organize and maintain the paperwork flow and repair order closing. He is responsible for hiring and maintaining the work force (technicians and support staff) to adequately complete repairs based on customer's expectations. The Service Manager is responsible to maintain technician proficiency to the company standards. The Service Manager is integral in creating and maintaining long term relationships with key customers through the use of the factory sponsored SMARTLINQ Service Management platform to enhance the business experience in real-time. The Service Manager is responsible for long range forecasting and planning to promote long term growth and profitability. The Service Manager is responsible for long range forecasting and planning to promote long term growth and profitability. Key Relationships The Service Manager reports directly to the Director of Service. The Service Manager will communicate & be accountable to the Parts Manager, Truck Sales Team, Lease & Rental Team, Director of Service and General Manager as his/hers course of duties relate to the accomplishment of directives, objectives, and communication of the status of ongoing affairs. The Service Manager will work closely with other parts counter personnel, coordinating with them the various aspects of warranty claims submission requirements. The Service Manager works closely with the Assistant Service Manager, Service Writer, and Warranty Management team when coordinating repair order processing to maximize repair order recovery and minimize delays in completing the repairs and completing the warranty claims process. Main Responsibilities Maintain the flow of communication internally and externally through the use of the SMARTLINQ Service Management platform. Get repair orders closed within 2 days of repair completion. Conduct daily 'tailgate' meetings with the assistant service managers, service writers & service technicians to coordinate repairs and address problems. Meet with technicians at start of shift to review status of repairs in process and the expectation for the repairs regarding hours invested and completion time estimation. Promote excellent customer service as measured by complaints and CSI reports. Assure the shop has trained/certified technicians for all OEMs represented. Maintain technician proficiency standards as outlined by the company and report results to technicians weekly and at the end of the month. Maintain a clean, professional shop environment. Actively engage and lead the safety program in the department. Assist the warranty manager, when needed to maintain current warranty receivables. Work with the credit department to assure customer creditability for repairs performed and to assure COD policies are adhered to. Make regular customer visits. Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc. Qualifications Knowledge, Skill and Ability to: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual. Reviews routine reports and communicates necessary action plans with the staff. Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Analyze operational and administrative problems, evaluate alternatives and reach sound decisions with the support of upper management as needed. Plan, assign, supervise review and evaluate the work of others Train staff in work Organize, prioritize and delegate work and coordinate multiple activities to meet critical time restraints due to customer demand. Use initiative and sound independent judgement within general policy guidelines. Research, compile and summarize a variety of informational materials. Use computers, preferably in a PC, Windows-based operating Define problems, collect data, establish facts, and draw valid conclusions for long term resolution. Interpret an extensive variety of technical instructions in mathematical or diagram. Willingness to work on weekends, evenings and holidays. Willingness to attend occasional offsite training or conference. Willingness to attend occasional offsite training or conference. Education and Experience 5 yrs. working at a Heavy-Duty Truck Dealership, including the Service Department, having 3 + years of leadership/management experience Excellent People Skills Building relationships with Customers & Employees Building loyalty with service technicians Proficiency in Microsoft Office (Word, Excel, Outlook, etc) & Dealer Business System (DBS) Working Conditions Work mainly takes place in an office/retail environment. Noise level is low to moderate. Cognitive and Physical Demands Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual. Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Analyze operational and administrative problems, evaluate alternatives and reach sound decisions with the support of upper management as needed. Read and interpret rules, policies and procedures Use initiative and sound independent judgement within general policy guidelines. Research, compile and summarize a variety of informational materials. Define problems, collect data, establish facts, and draw valid conclusions for long term resolution. Interpret an extensive variety of technical instructions in mathematical or diagram While performing the duties of this job, the employee is regularly required walk, sit, talk, hear within surrounding environment The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, etc The employee is occasionally required to climb or step The employee must occasionally lift and/or move up to 50 lbs. using best safety practices. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust The employee must be able to enter and exit a variety of vehicle types EEO Statement Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages. PIa0e4554b5-
Coast Counties Truck & Equipment Company
San Jose, California
Description About the Role The Mobile Service Coordinator reports directly to the Service Manager and plays a critical role in supporting the daily operations of the Mobile Service Department. This position is responsible for coordinating workflow, ensuring timely and effective customer communication, supporting technicians, and maintaining accurate repair documentation, billing, and invoicing processes. The Mobile Service Coordinator works closely with the Service, Parts, Warranty, and Sales Departments, as well as company leadership, to support operational objectives, enhance customer satisfaction, and drive continued growth of mobile service operations. Key responsibilities include scheduling repairs, preparing estimates, monitoring repair order (RO) status, maintaining technician timekeeping records, processing invoices, and assisting with customer payments. This role is essential to ensuring the smooth, efficient, and professional flow of mobile service operations while delivering high-quality customer service. The Mobile Service Coordinator maintains ongoing communication and collaboration with: Service Manager Director of Mobile Service Mobile Service Technicians Parts Counter Personnel Warranty Coordinators Sales Department Customers Company Leadership and CCTE Executives Strong cross-functional collaboration is essential to support efficient repair operations, technician scheduling, and customer satisfaction. Essential Duties and Responsibilities Operations Responsibilities Meet daily with the Service Manager and service department stakeholders to establish repair strategies based on overnight notes, dispatch sheets, and job priorities. Assign work to technicians based on skill level, certifications, workload, and availability. Schedule daily mobile service work to ensure optimal technician utilization and customer responsiveness. Utilize Decisiv daily to maintain accurate repair status updates and communication on active work orders. Monitor repair progress to ensure estimated completion times and customer commitments are met. Open and process warranty claims using systems such as Eaton Real Time, Cummins RapidServe, and other OEM platforms. Obtain required customer authorization, signatures, and contact information prior to starting repair work. Accurately document all customer concerns, complaints, and repair requests on repair orders. Maintain daily communication with customers regarding estimates, repair progress, and service updates. Proactively communicate changes in completion times, revised estimates, or additional repair needs. Open, prepare, and process mobile service repair orders accurately and efficiently. Recommend invoice adjustments to the Service Manager when necessary. Coordinate with the credit department to maintain proper account status (MSR) for all repair orders. Verify warranty and recall status and attach supporting documentation to repair orders. Ensure all required customer and vehicle information is obtained prior to creating repair orders. Assist with collection of payments for completed repairs. Review technician write-ups for accuracy, completeness, and proper documentation. Ensure all repair orders are completed, closed, and processed within 48 hours. Reconcile technician payroll and timekeeping records on a daily basis. Ensure all cores are returned to the parts department and all warranty parts are properly tagged and stored. Distribute technical updates, service bulletins, and product information to technicians. Maintain the cleanliness, readiness, and proper operation of mobile service tools, equipment, and vehicles. Coordinate with the Service Manager and Director of Mobile Service regarding staffing, technician needs, and fleet requirements. Assist in interviewing, hiring, and onboarding Mobile Service Technicians. Conduct technician performance evaluations and support development plans, training needs, and wage recommendations. Coordinate with the parts department to manage repair orders awaiting parts availability. Support the Service Manager in identifying and maintaining technician training requirements. Ensure adherence to dealership labor standards and repair procedures using systems such as Mitchell. Assist in developing departmental goals, forecasts, and operational objectives. Conduct regular customer visits to strengthen relationships and support service growth. Ensure compliance with all federal, state, and local regulations including OSHA, hazardous waste disposal, MSDS/SDS requirements, right-to-know laws, and workplace safety standards. QualificationsKnowledge, Skills, and Abilities Ability to read and interpret documents such as safety rules, operating instructions, maintenance manuals, and policy procedures. Ability to review operational reports and communicate action plans effectively to staff. Strong verbal and written communication skills with the ability to interact professionally with customers and employees. Ability to perform basic mathematical functions including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals Frequently exposed to moving mechanical parts and outdoor weather conditions. Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles. Work environment noise level is typically moderate. Cognitive and Physical Demands Ability to read and comprehend instructions, correspondence, and memos. Ability to communicate effectively in individual and group settings. Ability to perform basic mathematical calculations and interpret data. Ability to apply common sense understanding to written, oral, and diagram-based instructions. Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally. Frequently required to lift or move parts up to 10 lbs. Occasionally required to lift up to 50 lbs independently. May be required to team lift items up to 100 lbs. Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment. Customer Service Responsibilities Greet customers in a friendly, professional, and timely manner. Obtain required customer authorization, signatures, and contact information prior to starting repair work. Accurately document all customer concerns, complaints, and repair requests on repair orders. Maintain daily communication with customers regarding estimates, repair progress, and service updates. Proactively communicate changes in completion times, revised estimates, or additional repair needs. Open, prepare, and process mobile service repair orders accurately and efficiently. Recommend invoice adjustments to the Service Manager when necessary. Coordinate with the credit department to maintain proper account status (MSR) for all repair orders. Verify warranty and recall status and attach supporting documentation to repair orders. Ensure all required customer and vehicle information is obtained prior to creating repair orders. Assist with collection of payments for completed repairs. Education and Experience Minimum of two (2) years of experience in a heavy-duty truck dealership environment, including service department operations. Strong customer service and interpersonal skills. Proven ability to build and maintain strong relationships with customers and employees. Demonstrated ability to motivate and support technician teams. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with Dealer Business Systems (DBS) and related service software preferred. Working Conditions Frequently exposed to moving mechanical parts and outdoor weather conditions. Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles. Work environment noise level is typically moderate. Cognitive and Physical Demands Ability to read and comprehend instructions, correspondence, and memos. Ability to communicate effectively in individual and group settings. Ability to perform basic mathematical calculations and interpret data. Ability to apply common sense understanding to written, oral, and diagram-based instructions. Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally. Frequently required to lift or move parts up to 10 lbs. Occasionally required to lift up to 50 lbs independently click apply for full job details
Description About the Role The Mobile Service Coordinator reports directly to the Service Manager and plays a critical role in supporting the daily operations of the Mobile Service Department. This position is responsible for coordinating workflow, ensuring timely and effective customer communication, supporting technicians, and maintaining accurate repair documentation, billing, and invoicing processes. The Mobile Service Coordinator works closely with the Service, Parts, Warranty, and Sales Departments, as well as company leadership, to support operational objectives, enhance customer satisfaction, and drive continued growth of mobile service operations. Key responsibilities include scheduling repairs, preparing estimates, monitoring repair order (RO) status, maintaining technician timekeeping records, processing invoices, and assisting with customer payments. This role is essential to ensuring the smooth, efficient, and professional flow of mobile service operations while delivering high-quality customer service. The Mobile Service Coordinator maintains ongoing communication and collaboration with: Service Manager Director of Mobile Service Mobile Service Technicians Parts Counter Personnel Warranty Coordinators Sales Department Customers Company Leadership and CCTE Executives Strong cross-functional collaboration is essential to support efficient repair operations, technician scheduling, and customer satisfaction. Essential Duties and Responsibilities Operations Responsibilities Meet daily with the Service Manager and service department stakeholders to establish repair strategies based on overnight notes, dispatch sheets, and job priorities. Assign work to technicians based on skill level, certifications, workload, and availability. Schedule daily mobile service work to ensure optimal technician utilization and customer responsiveness. Utilize Decisiv daily to maintain accurate repair status updates and communication on active work orders. Monitor repair progress to ensure estimated completion times and customer commitments are met. Open and process warranty claims using systems such as Eaton Real Time, Cummins RapidServe, and other OEM platforms. Obtain required customer authorization, signatures, and contact information prior to starting repair work. Accurately document all customer concerns, complaints, and repair requests on repair orders. Maintain daily communication with customers regarding estimates, repair progress, and service updates. Proactively communicate changes in completion times, revised estimates, or additional repair needs. Open, prepare, and process mobile service repair orders accurately and efficiently. Recommend invoice adjustments to the Service Manager when necessary. Coordinate with the credit department to maintain proper account status (MSR) for all repair orders. Verify warranty and recall status and attach supporting documentation to repair orders. Ensure all required customer and vehicle information is obtained prior to creating repair orders. Assist with collection of payments for completed repairs. Review technician write-ups for accuracy, completeness, and proper documentation. Ensure all repair orders are completed, closed, and processed within 48 hours. Reconcile technician payroll and timekeeping records on a daily basis. Ensure all cores are returned to the parts department and all warranty parts are properly tagged and stored. Distribute technical updates, service bulletins, and product information to technicians. Maintain the cleanliness, readiness, and proper operation of mobile service tools, equipment, and vehicles. Coordinate with the Service Manager and Director of Mobile Service regarding staffing, technician needs, and fleet requirements. Assist in interviewing, hiring, and onboarding Mobile Service Technicians. Conduct technician performance evaluations and support development plans, training needs, and wage recommendations. Coordinate with the parts department to manage repair orders awaiting parts availability. Support the Service Manager in identifying and maintaining technician training requirements. Ensure adherence to dealership labor standards and repair procedures using systems such as Mitchell. Assist in developing departmental goals, forecasts, and operational objectives. Conduct regular customer visits to strengthen relationships and support service growth. Ensure compliance with all federal, state, and local regulations including OSHA, hazardous waste disposal, MSDS/SDS requirements, right-to-know laws, and workplace safety standards. QualificationsKnowledge, Skills, and Abilities Ability to read and interpret documents such as safety rules, operating instructions, maintenance manuals, and policy procedures. Ability to review operational reports and communicate action plans effectively to staff. Strong verbal and written communication skills with the ability to interact professionally with customers and employees. Ability to perform basic mathematical functions including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals Frequently exposed to moving mechanical parts and outdoor weather conditions. Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles. Work environment noise level is typically moderate. Cognitive and Physical Demands Ability to read and comprehend instructions, correspondence, and memos. Ability to communicate effectively in individual and group settings. Ability to perform basic mathematical calculations and interpret data. Ability to apply common sense understanding to written, oral, and diagram-based instructions. Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally. Frequently required to lift or move parts up to 10 lbs. Occasionally required to lift up to 50 lbs independently. May be required to team lift items up to 100 lbs. Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment. Customer Service Responsibilities Greet customers in a friendly, professional, and timely manner. Obtain required customer authorization, signatures, and contact information prior to starting repair work. Accurately document all customer concerns, complaints, and repair requests on repair orders. Maintain daily communication with customers regarding estimates, repair progress, and service updates. Proactively communicate changes in completion times, revised estimates, or additional repair needs. Open, prepare, and process mobile service repair orders accurately and efficiently. Recommend invoice adjustments to the Service Manager when necessary. Coordinate with the credit department to maintain proper account status (MSR) for all repair orders. Verify warranty and recall status and attach supporting documentation to repair orders. Ensure all required customer and vehicle information is obtained prior to creating repair orders. Assist with collection of payments for completed repairs. Education and Experience Minimum of two (2) years of experience in a heavy-duty truck dealership environment, including service department operations. Strong customer service and interpersonal skills. Proven ability to build and maintain strong relationships with customers and employees. Demonstrated ability to motivate and support technician teams. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with Dealer Business Systems (DBS) and related service software preferred. Working Conditions Frequently exposed to moving mechanical parts and outdoor weather conditions. Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles. Work environment noise level is typically moderate. Cognitive and Physical Demands Ability to read and comprehend instructions, correspondence, and memos. Ability to communicate effectively in individual and group settings. Ability to perform basic mathematical calculations and interpret data. Ability to apply common sense understanding to written, oral, and diagram-based instructions. Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally. Frequently required to lift or move parts up to 10 lbs. Occasionally required to lift up to 50 lbs independently click apply for full job details
Coast Counties Truck & Equipment Company
San Leandro, California
About the role The Mobile Diesel Service PacLease Technician is responsible for performing diagnostics, repairs, and maintenance on Peterbilt heavy-duty trucks and related equipment in the field. This role requires a high level of technical skill, independence, and customer service, as technicians fully roadside or at customers yards. This technician will be a technician for our Leasing department. Pay Range: $35.00 - $60.00 Based on experience Essential Duties Perform diagnostic and mechanical repairs on heavy-duty trucks and components. Travel to customer locations to provide on-site service and emergency roadside assistance. Accurately document all troubleshooting steps, repairs performed, and parts used. Communicate effectively with the Service Manager and office personnel regarding parts availability and job status. Maintain a clean and organized service vehicle stocked with necessary tools and parts. Ensure all repairs meet safety and quality standards. Upload diagnostic files, photos, and repair documentation to Paccar Solutions/Decisiv. Tag, clean, and return all warrantable parts with proper documentation. Comply with all company policies, safety procedures, and DOT regulations. Place a high level of importance on safety. Bill out all time worked at customers' locations. Daily planning with the rest of the service team to establish repair strategies based on job priorities. Determine work required from the repair order. Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy. Complete repairs efficiently within the time allowed. Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense. Submit a complete and accurate write-up for each repair performed. Road test vehicles to verify satisfactory repair (if you possess a CDL) Manual and computerized time posting on a ongoing basis. Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored. Coordinate with the rear parts counter, as needed on parts needed for the repair. Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords. Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable. Assist the Service Team with preparing accurate repair estimates when required. Update Service Manager on current repairs in process on a regular basis. Participate in ongoing training in an effort to increase skills. Maintain current certifications. Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way. Provide and maintain a full set of hand tools and air tools. Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats. Be punctual at the start of your shift and when returning from lunch and breaks. Do not exceed one hour on diagnosis without approval from the Service Manager. Bring any additional repairs, immediately to the attention of the Service Team Always wear your safety glasses when on the shop floor. Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc, Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business. Think company "first" & customer "first" & safety "first" in all day to day activities Qualifications Paccar and / or Cummins certification Diagnostic / Repair experience with electrical / after-treatments systems Brakes, Oil Changes, Clutch Jobs & other general truck repairs 5 years working on heavy duty diesel trucks / equipment Clean DMV record and current driver's license. Working Conditions While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places, and fumes or airborne particles. The noise level in the work environment is usually moderate. Cognitive and Physical Demands Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Frequently lift and/or move items that weigh on average 10 lbs. or less. At times employees may handle parts up to 50 pounds and occasionally team lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. EEO Statement Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages. ADA Statement Coast Counties is committed to complying with the Americans with Disabilities Act (ADA) and providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you require an accommodation during the application or interview process, please contact Human Resources. I have read/reviewed the job description for the Mobile Service Technician position. I can fulfill these job duties, requirements, and meet these qualifications with or without reasonable accommodations. I will immediately notify management if I am unable to perform any aspect of my job description or if my ability to do so changes PI502c0ef393d8-6782
About the role The Mobile Diesel Service PacLease Technician is responsible for performing diagnostics, repairs, and maintenance on Peterbilt heavy-duty trucks and related equipment in the field. This role requires a high level of technical skill, independence, and customer service, as technicians fully roadside or at customers yards. This technician will be a technician for our Leasing department. Pay Range: $35.00 - $60.00 Based on experience Essential Duties Perform diagnostic and mechanical repairs on heavy-duty trucks and components. Travel to customer locations to provide on-site service and emergency roadside assistance. Accurately document all troubleshooting steps, repairs performed, and parts used. Communicate effectively with the Service Manager and office personnel regarding parts availability and job status. Maintain a clean and organized service vehicle stocked with necessary tools and parts. Ensure all repairs meet safety and quality standards. Upload diagnostic files, photos, and repair documentation to Paccar Solutions/Decisiv. Tag, clean, and return all warrantable parts with proper documentation. Comply with all company policies, safety procedures, and DOT regulations. Place a high level of importance on safety. Bill out all time worked at customers' locations. Daily planning with the rest of the service team to establish repair strategies based on job priorities. Determine work required from the repair order. Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy. Complete repairs efficiently within the time allowed. Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense. Submit a complete and accurate write-up for each repair performed. Road test vehicles to verify satisfactory repair (if you possess a CDL) Manual and computerized time posting on a ongoing basis. Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored. Coordinate with the rear parts counter, as needed on parts needed for the repair. Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords. Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable. Assist the Service Team with preparing accurate repair estimates when required. Update Service Manager on current repairs in process on a regular basis. Participate in ongoing training in an effort to increase skills. Maintain current certifications. Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way. Provide and maintain a full set of hand tools and air tools. Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats. Be punctual at the start of your shift and when returning from lunch and breaks. Do not exceed one hour on diagnosis without approval from the Service Manager. Bring any additional repairs, immediately to the attention of the Service Team Always wear your safety glasses when on the shop floor. Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc, Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business. Think company "first" & customer "first" & safety "first" in all day to day activities Qualifications Paccar and / or Cummins certification Diagnostic / Repair experience with electrical / after-treatments systems Brakes, Oil Changes, Clutch Jobs & other general truck repairs 5 years working on heavy duty diesel trucks / equipment Clean DMV record and current driver's license. Working Conditions While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places, and fumes or airborne particles. The noise level in the work environment is usually moderate. Cognitive and Physical Demands Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Frequently lift and/or move items that weigh on average 10 lbs. or less. At times employees may handle parts up to 50 pounds and occasionally team lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. EEO Statement Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages. ADA Statement Coast Counties is committed to complying with the Americans with Disabilities Act (ADA) and providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you require an accommodation during the application or interview process, please contact Human Resources. I have read/reviewed the job description for the Mobile Service Technician position. I can fulfill these job duties, requirements, and meet these qualifications with or without reasonable accommodations. I will immediately notify management if I am unable to perform any aspect of my job description or if my ability to do so changes PI502c0ef393d8-6782