Jones Group at eXp Realty

Do you love real estate, genuinely care about people, and find deep satisfaction in making sure no one ever feels forgotten? If that is you, the Jared Jones Team has a role built around exactly that. We are one of the top-producing real estate teams in Orlando, Florida, operating under eXp Realty. Jared Jones has sold 3,600+ homes over 20+ years and built a content-driven lead engine that delivers 70 to 80 warm inbound buyer leads every month. These are not cold prospects - they found us through our YouTube channel, they already know who we are, and they arrive pre-sold before they ever speak to anyone on our team. We are looking for a Client Lifecycle Concierge to be the constant, caring presence in every client relationship from the very first conversation through closing day and beyond. This is not a sales role, and it is not purely administrative. It is a people role. Your job is to make sure every person who reaches out to this team feels known, feels cared for, and never slips through the cracks - no matter where they are in the process. Think of yourself as the heartbeat of the client experience. You are there at hello. You are there at the handoff to the agent. You are there when they go under contract. You are there at the closing table. And you are there six months later, making sure they love their home, remember our name, and are sending their friends to us. We believe that when someone buys a home with the Jared Jones Team, they do not just get a house. They get us. You are how we deliver on that promise. Florida real estate license is preferred. Meaningful real estate experience required. Orlando area knowledge is a significant plus. Compensation: $55,000 - $100,000 Responsibilities: Respond to new inbound leads promptly with a warm, consultative first contact - understand who they are, what they need, and how our team can best serve them Sort and qualify leads not by pressure but by care - identify their timeline, situation, and service needs, then connect them with the right agent on our team Ride shotgun alongside agents throughout the active buying process - field client questions, update home search parameters, write client-facing communications, and handle operational follow-up so agents stay focused on consultation and negotiation Own the long-range pipeline through a consistent, relationship-based follow-up cadence using phone, text, email, and AI-assisted CRM notations - staying present with buyers who are months away from being ready Celebrate contract milestones with clients and bring the team leader in at key moments to reinforce the relationship and the trust Support closing-stage communication - keep clients informed on timelines, remind them of key deadlines, and make sure nothing surprises them at the finish line Execute a post-close follow-up sequence - check in after move-in, ask for five-star reviews, connect clients to our social accounts, and plant the referral conversation naturally and warmly Monitor for life events and relationship signals in the long-range database - birthdays, anniversaries, market changes, home value updates - and use them as touchpoints to stay meaningfully connected Reinforce the team brand promise consistently: you come with the house, and we are here for life Qualifications: 2 to 3 years of real estate experience inside a team environment - buyer's agent, showing assistant, client relations, operations, or transaction coordinator background all considered Knows the real estate transaction timeline fluently from first showing through inspection, financing, and closing Genuine love for people - you are not performing care, you actually feel it, and clients sense the difference immediately CRM experience required - Follow Up Boss experience is a significant plus Comfortable managing and modifying MLS home searches on behalf of clients Strong written communication skills - you write warm, professional, client-facing messages without needing them edited Confident and consultative on the phone - clients feel guided and cared for, not processed Highly organized and self-directed across a large pipeline with many simultaneous relationships at different stages Orlando area knowledge strongly preferred - you know the neighborhoods, the lifestyle, and what relocating buyers are asking about Florida real estate license preferred - if unlicensed, must be willing to obtain within 12 months as a condition of continued employment Comfortable using AI tools for communication drafting, CRM notations, and follow-up sequencing Energized by long-term relationship building, not just task completion or short-term wins About Company As a team, we like to have fun. We spend nearly as much time with work family as we do with our relatives, so we believe in having a good time, having camaraderie, and making memories here as well. We do like to work hard and do good work. We like to show pride in what we do. We believe we owe the customer timely and competent communication at all times. We believe that we will never stop growing. This is who we are. About Our Team Leader Jared Jones is known as the digital "Mayor of Orlando" in the real estate community. 17,000+ YouTube subscribers + over 10,000 followers on FB and IG Featured in Time Magazine and CNBC Ranked among eXp agents in Florida last year 3,600+ homes sold over 20+ years Relocation specialist serving buyers from across the country Compensation details: 00 Yearly Salary PI19c7079e9ded-8527