Securitas Technology

Securitas Technology, part of Securitas AB, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. As the Electronic Security District Service Manager for Securitas Technology , you will work as a member of the service business team and provide leadership to a technician workforce of 35 + associates. You will manage demanding day-to-day service operational issues in the delivery of quality solutions to our customers. Hire and develop capabilities of service technicians and sub-contractors while managing and controlling performance and labor costs. Increase and maintain service contract base and drive Time and Material revenue through customer visitations, account strategy development, and improve overall customer satisfaction. You must also ensure technical performance metrics and quality goals are met or exceeded while implementing and monitoring key processes established by the team . You will have direct responsibility for revenue generation and an operating budget. Some essential functions of this position include: Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory. Manage the performance of the workforce to meet or exceed customer satisfaction expectations. Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals. Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals. Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs. Responsible for retention and growth of revenue and profit for the Business Team. Ensure compliance to corporate policies and procedures regarding safety including OSHA, as well as, the safeguarding of proprietary and confidential information and protection and control of corporate assets (i.e. buildings, inventories, vehicles, etc.). Provide workforce the resources to fulfill their responsibilities. Ensure workforce properly maintains vehicles. Responsible to implement and maintain quality systems within the team territory. Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded. Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans that contribute to the overall success of the Business Team. Effectively function within and support a Team based environment. Work with remote Workforce cell teams to insure development in team concepts Job Requirements: Minimum of a Bachelor's Degree in Engineering, Systems, Marketing, Business Administration or Management, or equivalent experience. 5+ years of Electronic Security industry technical service/installation experience Minimum 2 years operations and people management experience required Highly motivated, self-directed individual with sound business skills Proven leadership, oral/written communication and problem solving skills Ability to work evenings and weekends, when necessary Experience managing a P&L and growing customer service base Familiar with UL Certification process and issuing certificates Experience working in/with intrusion systems, access control, video systems and fire systems application - services procedures We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. Summary of Duties and Responsibilities This role is responsible for leading and managing field installation operations within the assigned geographic area and/or designated location(s). The incumbent is responsible for developing strategy and tactics for driving install operational activities as well as all customer service functions and DSO target achievement activities within the branches in their district. This individual will drive culture change within local teams with a strong focus on connecting the field and sales teams as one team, as well as ensuring there is a strong focus on national account and local customer service, organic growth and delivering all P&L performance goals within their branches. These individuals provide leadership, strategic thinking, problem resolution, and staff management. They implement programs for driving continuous improvement. A focus on achieving and promoting the Securitas culture to enhance overall business performance. The District Installation Manager (DIM) reports directly to the DGM. The DGM works in coordination with the District Service Manager (DSM) and Regional Sales Manager (RSM) to ensure the delivery on all projects and driving service within the district. The DGM reports directly into the Regional Vice President and works in alignment with the Regional Finance Manager (RFM) and Regional Project Administrator (RPA). Major Duties and Responsibilities Develops, defines, communicates and executes the district install/operations business plan in conjunction with the RVP and the RVP's team. Develops and leads district team and ensure connectivity between sales, installation and service functions. Provides strong coordination and support between sales, district field and national account central operations functions to ensure smooth and consistent scoping and execution of projects Takes ownership for driving, institutionalizing and sustaining profitable business practice within the branches ensuring both field operations and sales (in alignment with national and regional sales leadership) incorporate it in their work. Responsible for the overall P&L performance goals, metrics and budget of branches and city markets and takes appropriate steps and course corrections to ensure these are met. Ensures branch leadership has the tools, metrics and understanding of these resources to achieve branch staff effectiveness, inventory accuracy, customer service optimization, productivity goals, and achieving WCT goals. Provides strong leadership and direction on cost controls especially in areas of tech labor, sub-contractor labor, overhead, overtime and project scoping enforcement. Drives DSO metrics and manages Accounts Receivable activity for the district. Ensures the local management team understands, enforces, communicates and is overall accountable to the safety program within the respective field operations teams. Implements & maintains a standardized, highly responsive technician labor planning and staffing process to ensure goals, deadlines and revenue targets are met within his or her area. Develops high performing leadership teams, talent base and bench strength Drives plans, training & metrics for improving team performance, individual performance and development plans as well as taking action to eliminate non-performers Continually drives to improve department processes to improve customer quality and branch efficiency Maintains company property and documentation in accordance with established policies, handles proprietary information in the prescribed manner, and adheres to and supports Securitas, and regional policies and procedures including all safety requirements. Drives ongoing employee recognition for performance and employee engagement through associate meetings, communications, etc. Provides performance feedback to direct reports and sub-contractors. Ensures that annual, documented performance appraisals are completed and reviewed with all direct reports. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Other duties as assigned. Job Requirements (Knowledge, Experience, Skills and Abilities): Bachelor's degree in business related discipline or equivalent experience, High School diploma / GED required at minimum 5+ years of experience in managerial experience (operations and sales) in the electronic security or related industry. Experience in managing a district/regional markets with multiple locations P&L management experience at a district level Strong leadership, interpersonal and influencing skills Strong strategic and tactical thinking and execution abilities in a fast-paced environment Experience managing labor spend as a percentage of revenue Demonstrated aptitude for problem-solving with an ability to determine effective solutions for customers Experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and other company systems/tools i.e. ERP, CRM, etc.) Effective verbal and written communication skills Ability to travel as needed through conventional means Ability to perform occasional lifting, intermittent standing and sitting for long periods of time We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. STC has an open Project Manager position dedicated to a national account customer. This position will provide leadership for all aspects of the Project Management responsibilities, project delivery, customer satisfaction, and financial target attainments. PLEASE NOTE: THIS POSITION HAS REGULAR REQUIREMENTS TO BE ON SITE IN ATLANTA, GA. This position provides project leadership for all aspects of the systems integration and owns the overall planning, initiation, execution, monitoring and controlling, and closing aspects of projects, and is accountable for project success. The Project Manager will manage all aspects of the projects from analysis and pre-planning through implementation and close. They will appropriately plan and schedule work and manage the project to ensure completion of project scope on-time, within budget, and with quality. The Project Manager will engage in the appropriate customer interactions and engage other stakeholders as needed for customer interactions. This individual will be required to handle multiple projects at any given time, all with varying schedules, scopes of work, staffing levels and requirements. Position Responsibilities: Effectively plan, execute, monitor and control, and close projects using principles, methods, and standard techniques that are appropriate to the specific project. Develop appropriate planning documents including project plans, scope documents, SOW's, charters, schedules, etc. Develops requirements to determine scope, effort, schedule, time frame, funding requirements, staffing requirements, allotment of available resources to various phases of the projects, and metrics. Develop appropriate sub-plans such as a communications plan, quality assurance plan, resource plan, procurement plan, deployment plan, etc. Manage a project including issue/risk identification and resolution, change management, reporting and internal/external communication, financial management, metrics, etc. Identify, document, and prioritize project change requests and facilitate approval process. Re-plan as necessary based on changes. Set and manage expectations with resource manager(s) regarding allocation to the project and performance expectations. Ensure effective Quality Assurance/Quality Control mechanisms are in place and adhered to. Execute project closeout activities including turnover to appropriate operations teams. Collaborate with other groups and departments directly to ensure a successful project. Follow-up and report on key metrics including customer satisfaction. Leads the definition, execution, and delivery of project deliverables. Generate new techniques, ideas and solutions that can improve delivery quality, increase efficiency, and reduce costs. Identifies lessons learned and shares with organization. Coach and mentor new team members as they come aboard. Support other groups as needs arise. Performs other duties as assigned. Job Requirements: High school diploma or GED - required Bachelor's degree preferred PMP certification preferred 5+ years of project management experience in mission-critical construction environments, ideally in the data center sector Proven track record managing security technology projects (e.g., access control, CCTV, intrusion detection) from design to commissioning Demonstrated skills in the application of Project Management fundamentals, methodologies, and tools. Ability to manage multiple priorities within a fast-paced environment Strong organization skills, time management, and attention to detail Ability to interact with all levels of management Strong verbal and written communications skills, including documentation of findings and recommendations Excellent leadership, problem solving and conflict resolution skills Strong interpersonal skills and ability to work in a team environment and build relationships Proficiency in a scheduling tools, Word, Excel, PowerPoint and Visio We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Securitas Technology, part of Securitas AB, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. As the Electronic Security District Service Manager for Securitas Technology , you will work as a member of the service business team and provide leadership to a technician workforce of 35 + associates. You will manage demanding day-to-day service operational issues in the delivery of quality solutions to our customers. Hire and develop capabilities of service technicians and sub-contractors while managing and controlling performance and labor costs. Increase and maintain service contract base and drive Time and Material revenue through customer visitations, account strategy development, and improve overall customer satisfaction. You must also ensure technical performance metrics and quality goals are met or exceeded while implementing and monitoring key processes established by the team . You will have direct responsibility for revenue generation and an operating budget. Some essential functions of this position include: Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory. Manage the performance of the workforce to meet or exceed customer satisfaction expectations. Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals. Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals. Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs. Responsible for retention and growth of revenue and profit for the Business Team. Ensure compliance to corporate policies and procedures regarding safety including OSHA, as well as, the safeguarding of proprietary and confidential information and protection and control of corporate assets (i.e. buildings, inventories, vehicles, etc.). Provide workforce the resources to fulfill their responsibilities. Ensure workforce properly maintains vehicles. Responsible to implement and maintain quality systems within the team territory. Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded. Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans that contribute to the overall success of the Business Team. Effectively function within and support a Team based environment. Work with remote Workforce cell teams to insure development in team concepts Job Requirements: Minimum of a Bachelor's Degree in Engineering, Systems, Marketing, Business Administration or Management, or equivalent experience. 5+ years of Electronic Security industry technical service/installation experience Minimum 2 years operations and people management experience required Highly motivated, self-directed individual with sound business skills Proven leadership, oral/written communication and problem solving skills Ability to work evenings and weekends, when necessary Experience managing a P&L and growing customer service base Familiar with UL Certification process and issuing certificates Experience working in/with intrusion systems, access control, video systems and fire systems application - services procedures We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. Summary of Duties and Responsibilities This role is responsible for leading and managing field installation operations within the assigned geographic area and/or designated location(s). The incumbent is responsible for developing strategy and tactics for driving install operational activities as well as all customer service functions and DSO target achievement activities within the branches in their district. This individual will drive culture change within local teams with a strong focus on connecting the field and sales teams as one team, as well as ensuring there is a strong focus on national account and local customer service, organic growth and delivering all P&L performance goals within their branches. These individuals provide leadership, strategic thinking, problem resolution, and staff management. They implement programs for driving continuous improvement. A focus on achieving and promoting the Securitas culture to enhance overall business performance. The District Installation Manager (DIM) reports directly to the DGM. The DGM works in coordination with the District Service Manager (DSM) and Regional Sales Manager (RSM) to ensure the delivery on all projects and driving service within the district. The DGM reports directly into the Regional Vice President and works in alignment with the Regional Finance Manager (RFM) and Regional Project Administrator (RPA). Major Duties and Responsibilities Develops, defines, communicates and executes the district install/operations business plan in conjunction with the RVP and the RVP's team. Develops and leads district team and ensure connectivity between sales, installation and service functions. Provides strong coordination and support between sales, district field and national account central operations functions to ensure smooth and consistent scoping and execution of projects Takes ownership for driving, institutionalizing and sustaining profitable business practice within the branches ensuring both field operations and sales (in alignment with national and regional sales leadership) incorporate it in their work. Responsible for the overall P&L performance goals, metrics and budget of branches and city markets and takes appropriate steps and course corrections to ensure these are met. Ensures branch leadership has the tools, metrics and understanding of these resources to achieve branch staff effectiveness, inventory accuracy, customer service optimization, productivity goals, and achieving WCT goals. Provides strong leadership and direction on cost controls especially in areas of tech labor, sub-contractor labor, overhead, overtime and project scoping enforcement. Drives DSO metrics and manages Accounts Receivable activity for the district. Ensures the local management team understands, enforces, communicates and is overall accountable to the safety program within the respective field operations teams. Implements & maintains a standardized, highly responsive technician labor planning and staffing process to ensure goals, deadlines and revenue targets are met within his or her area. Develops high performing leadership teams, talent base and bench strength Drives plans, training & metrics for improving team performance, individual performance and development plans as well as taking action to eliminate non-performers Continually drives to improve department processes to improve customer quality and branch efficiency Maintains company property and documentation in accordance with established policies, handles proprietary information in the prescribed manner, and adheres to and supports Securitas, and regional policies and procedures including all safety requirements. Drives ongoing employee recognition for performance and employee engagement through associate meetings, communications, etc. Provides performance feedback to direct reports and sub-contractors. Ensures that annual, documented performance appraisals are completed and reviewed with all direct reports. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Other duties as assigned. Job Requirements (Knowledge, Experience, Skills and Abilities): Bachelor's degree in business related discipline or equivalent experience, High School diploma / GED required at minimum 5+ years of experience in managerial experience (operations and sales) in the electronic security or related industry. Experience in managing a district/regional markets with multiple locations P&L management experience at a district level Strong leadership, interpersonal and influencing skills Strong strategic and tactical thinking and execution abilities in a fast-paced environment Experience managing labor spend as a percentage of revenue Demonstrated aptitude for problem-solving with an ability to determine effective solutions for customers Experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and other company systems/tools i.e. ERP, CRM, etc.) Effective verbal and written communication skills Ability to travel as needed through conventional means Ability to perform occasional lifting, intermittent standing and sitting for long periods of time We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.