Technical Systems, Inc.

A Customer Service Representative (CSR) serves as the first point of contact between a company and its customers. Their responsibilities often include: Responding to customer inquiries (via phone, email, chat,) Solving problems or complaints (product issues, billing, shipping delays, etc.) Providing information about products, services, policies, or procedures Processing orders, returns, or refunds Recording and updating customer accounts Escalating complex issues to supervisors or specialist teams Key Skills Needed Communication Skills Clear speaking and writing Active listening Ability to explain things simply Patience and Empathy Stay calm with upset or confused customers Show understanding and care Problem-Solving Identify issues quickly Offer appropriate solutions Computer Literacy Familiarity with CRMs (Customer Relationship Management software) Typing and data entry Time Management Handle multiple customer interactions efficiently Where Do CSRs Work? Retail companies Banks and financial institutions Healthcare providers Call centers Technology companies E-commerce businesses Hospitality and travel industry Remote (work-from-home setups) Shifts may include evenings, weekends, or holidays, especially in 24/7 service industries. Qualifications Most positions require: A high school diploma (minimum) Good English or relevant language skills Previous customer service experience is often preferred, but many entry-level jobs provide training Career Growth Customer service can be a stepping stone to roles like: Team Lead / Supervisor Customer Service Manager Sales Representative Account Manager Operations Coordinator Training Specialist Average Pay (U.S. Estimates) Entry-level CSR: $25$30/hours Experienced CSR or specialized roles: $25$30/hours Remote positions may vary depending on location Preferred qualifications: Legally authorized to work in the United States 18 years or older