AIA Atlanta

We are seeking a friendly, reliable, and detail-oriented Remote Customer Service Representative to join our team. In this role, you will assist customers by phone, email, and chat, resolve issues efficiently, and deliver a positive customer experienceall while working from home. Key Responsibilities Respond to customer inquiries via phone, email, and live chat Resolve customer issues in a timely and professional manner Accurately document customer interactions in our system Follow company policies and procedures to ensure consistency Escalate complex issues to the appropriate department when needed Meet or exceed customer satisfaction and performance metrics Required Qualifications High school diploma or equivalent (required) Previous customer service experience preferred Strong verbal and written communication skills Basic computer skills and ability to navigate multiple systems Reliable internet connection and quiet home workspace Ability to multitask, stay organized, and work independently Required qualifications: Legally authorized to work in the United States Preferred qualifications: 18 years or older