Dunham-Bush USA Inc

Description: General Summary: This Product Engineer position involves in sustaining Engineering, new product design and development activities such as review and design of HVAC equipment's, in meeting the application standards, customer/market requirements, and sound engineering principle, including ETO based products. The candidate needs to understand all the requirements and execute the product engineering duty and work in proper and timely manner. Principal Responsibilities: Continuous improvement of existing products, sustaining engineering, design and development activities. Responsible to review factory order in complying with applicable standards, customer requirements and sound engineering principles. To communicate with other division such as Electrical & Control, Pressure Vessel, and other Departments to ensure smooth flow of fabrication work. To assist in resolving production technical issue encountered on products. Promote product quality, safety and performance. To lead on product certification and compliance process and activities, for AHRI and ETL certifications Responsible for the preparation of document required for the projects including Drawings, Purchased Part Specifications, Procedures, Bills of Material, Catalogues, Installation Manuals and other documents required for the design, and manufacture of the products Responsible for providing technical support to Sales/Marketing, Warranty Service, Quality Control & Production Departments, Associate Companies and Customer as needed, on engineering related matters and product quality feedback. Responsible for providing proposal for customer various requirement, do unit selection and give price add for special requirement, able to do technical parameter compliance. Assist Purchasing Department in sourcing components & raw materials, providing specifications and evaluating quality of vendors. Any other duties assigned by the Engineering Manager or as detailed in the Quality Documents. Requirements: Knowledge, Skill and Ability Requirements: Organizational skills necessary to manage multiple assignments and priorities. Good written and verbal English communication skills and presentation skills. Possess strong management skills and ability to train others. Effective planning and control of multiple concurrent projects. Proficient in the use of Microsoft Outlook, Excel, PowerPoint, and Word. Knowledge of engineering software such as Solidworks, Inventor, FEA, Visual Basic, AutoCAD, would be an added advantage. Education Requirements: Candidates must possess at least a Bachelor's or Professional Degree in Mechanical Engineering or Engineering Management. Dunham-Bush is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. PI7393c3d6d9b0-8725

Description: General Summary The Sales Customer Service Representative will provide frontline support to customers and the sales team by handling inquiries, processing orders, and ensuring customer satisfaction throughout the sales cycle. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with sales, engineering, and operations teams. The successful candidate will act as a key point of contact for customers, managing all aspects of the customer experience including scheduling meetings, coordinating factory tours, and arranging lunches and hospitality for visiting customers. This role also supports the sales team in planning and executing events for sales representatives. The successful candidate will assist with product information, quotations, and post-sales support to enhance the overall customer experience in the HVAC manufacturing industry. Key Duties/Responsibilities Respond to customer inquiries via phone, email, or in-person, providing timely and accurate information on HVAC products and services. Assist the sales team with order processing, quotations, and documentation. Coordinate with engineering and production teams to confirm lead times, product availability, and technical specifications. Maintain customer records, track orders, and update CRM systems to ensure accuracy of data. Support customers with after-sales needs, including warranty claims, service requests, and troubleshooting coordination. Prepare and distribute sales reports, order status updates, and related documentation. Assist in organizing sales presentations, trade shows, and customer meetings as needed. Schedule and coordinate customer visits, including agendas, meeting logistics, and factory tours of the Homestead facility. Arrange lunches, hospitality, and other accommodations for customers and visitors during on-site meetings and tours. Support the planning and execution of events for sales representatives, including logistics, venue coordination, and materials. Handle administrative tasks such as filing, invoicing support, and correspondence. Communicate proactively with customers to resolve issues and ensure high levels of satisfaction. Any other duties as assigned by a supervisor. Requirements: Required Qualifications Associate or Bachelor's degree in Business Administration, Marketing, or related field preferred. Minimum of 2-4 years of experience in sales support or customer service, ideally within manufacturing or HVAC industries. Strong interpersonal and communication skills, with a customer-first mindset. Proficiency in Microsoft Office Suite; experience with ERP/CRM systems (such as SAP or Salesforce) is a plus. Excellent organizational skills and ability to manage multiple tasks simultaneously. Strong problem-solving skills with attention to detail and accuracy. Ability to work effectively in a fast-paced team environment. Bilingual (English/Spanish) preferred but not required. PI5371f3143d80-9187