Rand Technology LLC

Role Summary Summary and overall objectives of the job. The Vice President, Global Quality & Fulfillment leads Rand Technology's worldwide fulfillment, inspection, and quality functions to ensure flawless execution, perfect order performance, and uncompromising product integrity. Reporting to the President & COO, this role drives global operational excellence, certification compliance, and continuous improvement, while fostering a "Quality First" culture and scalable systems that support Rand's global growth. Key Responsibilities Operational Leadership Oversee all global fulfillment centers to ensure standardized, efficient, and compliant operations (U.S., Hong Kong, Singapore, & Amsterdam). Drive flawless execution in inspection, packaging, and shipping to achieve perfect order targets and superior customer satisfaction. Lead global logistics and trade compliance, ensuring cost-effective, accurate, and timely performance. Maintain audit readiness and certification compliance (ISO9001, ISO14001, AS6081, AS9120, ESD S20.20). Manage risk mitigation and long-term scalability across the Fulfillment and Quality network. This includes maintaining capacity utilization & planning in line with projected growth in product types and volume. Operational Excellence & Continuous Improvement Champion Lean, Six Sigma, and Theory of Constraints to eliminate waste, reduce cycle time, and increase throughput. Develop KPIs and dashboards that measure precision, speed, and quality across all facilities. Implement best practices in workflow automation, inspection data capture, and digital tracking. Standardize processes globally while allowing regional flexibility to meet local requirements. Lead systems and process improvement projects to enhance visibility and control within ERP and inspection platforms. Quality Management Maintain a "Quality First" culture ensuring zero counterfeit escapes and zero critical audit findings. Establish, socialize, and integrate inspection standards aligned with customer & contractual requirements Lead the global Quality organization, including QMS and Engineering teams, to ensure disciplined root-cause analysis and timely corrective actions. Expand the Quality Center of Excellence model emphasizing inspection accuracy and first-pass yield. Serve as the executive point of contact for customer and supplier quality matters, ensuring prompt and professional resolution. Cross-Functional & Customer Collaboration Serve as the quality and fulfillment liaison to Sales and Sourcing, ensuring expectations are met and exceeded. Represent Rand Quality confidently in customer and supplier audits, meetings, and technical discussions. Partner with IT and Finance to enhance traceability, reporting, and compliance systems. Support supplier qualification and proactive sourcing quality initiatives. Work with Engineering to ensure timely and accurate input to Sales & Sourcing on alternative components, non-conformances, and MRB disposition People Leadership Lead a global team including Regional Fulfillment Managers, Global Quality Manager, QMS Manager, Sr. Director of Engineering, and Logistics & Trade Compliance Manager. Build a culture of accountability, collaboration, and continuous improvement across all facilities. Mentor site leaders as process and quality ambassadors; develop succession and capability plans. Ensure clear communication, aligned procedures, and consistent performance management globally. Performance Metrics Perfect Order Execution - >99.5% accuracy with zero shipment, labeling, documentation, or inspection errors. On-Time Delivery: Orders arrive within the promised timeframe. Completeness: Full and correct quantities delivered. Condition: Undamaged, verified products. Accuracy: Documentation and invoicing correctly. Cost: Delivered at agreed price with no variance. Expectations Quality First - Zero critical audit findings; improved inspection accuracy, defect detection, and counterfeit avoidance. Root-cause, preventive, & corrective actions for any issues initiated within 48 hours. Cycle Time & Throughput - consistency & continuous improvement in order-to-ship and inspection lead times via Lean and TOC principles. Logistics & Trade Compliance - Zero trade violations; current routing guide; freight cost tracked per shipment and per lb./kg. Customer Confidence - Positive customer audit and scorecard results Team Development - Training completion, engagement, and accountability across sites. Certifications & Compliance - Clean audits and timely certification renewals across all sites Education and/or Experience and Physical Requirements 15+ years of leadership in operations, quality, or supply chain within electronics, semiconductors, or high-reliability sectors. Proven record managing multi-site international teams and scaling infrastructure. Experience managing global logistics and trade compliance Demonstrated knowledge and application of Lean, Six Sigma, and Theory of Constraints. Knowledge of, and experience working with, global QMS standards and counterfeit avoidance (AS6081, AS9120, ISO9001, ISO14001). Strong customer-facing communication and executive presence. Demonstrated success as a mentor and culture-builder who combines rigor with empathy and clarity. PI6a7e14e67af9-3389