ACSC Management Services

Claims Property Adjuster This position is an entry-level opportunity for individuals aspiring to become Property Adjusters. It offers a comprehensive six-week paid training program, making it an ideal starting point for those new to the field. Candidates with a background in construction will find their experience particularly advantageous. This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position requires the handling of claims of low to moderate complexities. The primary functions include interpreting information from First Notice of Loss reports, loss investigation, coverage evaluation, claims resolution and negotiation strategies. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines. Job Duties Conduct phone investigations to determine coverage and damages. Identify and obtain statements from insureds, vendors, and witnesses. Responsible for maintaining proper activities and service levels. Communicate and interact with a variety of individuals, including members, insureds and claimants. Explain policy coverages, benefits, and claims process either verbally and/or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address common coverage issues. Evaluate, assess, make decisions, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, loss of use, and claims technology and tool usage. Coordinate with internal and external departments as required. May attend and participate in legal proceedings. Respond quickly to insured needs and problems. Qualifications Bachelors Equivalent combination of education and experience 1-3 years Prior claims handling experience. Required 4-6 years Property claims handling experience Preferred Working knowledge of claims administration best practices and procedures. General knowledge of fault assessment, negligence and subrogation principles desired. Working knowledge of Microsoft Office suite, general computer software and claims software. Moderate organization and planning recognition skills required. Moderate oral and written communication skills required. Moderate interpersonal skills required. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required An insurance/claims adjuster license may be required for claims administration in specific states. The starting pay range for this position is $52,998 - 58,302 per year. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer

Claims Senior Property Adjuster Job Summary This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position handles claims of moderate to high complexity. The primary functions include interpreting information from First Notice of Loss reports, claim investigation, coverage evaluation, negotiation strategies and claims resolution. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines. Job Duties Identify and obtain statements from insureds, vendors and witnesses. Conduct phone investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Determine policy obligations by assessing the liability and damage components of the loss. Responsible for maintaining proper activities and service levels. Communicate and interact with a variety of individuals. Explain policy coverages, benefits, and claims process either verbally and/or in writing which complies with regulatory and statutory requirements. Recognize and appropriately address moderate-complexity coverage issues. Evaluate, assess, make decisions, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, loss of use, and claims technology and tool usage. Objectively discern and address issues that may be questioned in an audit. Coordinate with internal and external departments as required. The position requires a higher degree of discretion and independent judgment in analysis and problem-solving to manage losses effectively. Respond quickly and effectively to customer needs and problems. May attend and participate in legal proceedings. Qualifications Bachelors Equivalent combination of education and experience 4-6 years Prior claims handling experience. Required 4-6 years Property claims administration experience. Preferred Working knowledge of claims administration best practices and procedures. Moderate knowledge of fault assessment, negligence and subrogation principles required. Working knowledge of Microsoft Office suite, general computer software and claims software. Advanced organization and planning recognition skills required. Advanced oral and written communication skills required. Advanced interpersonal skills required. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required An insurance/claims adjuster license may be required for claims administration in specific states. The starting pay range for this position is $63,024 -$83,969 annually. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer

Claims Property Team Manager Job Summary This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices. Job Duties Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan. Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations. Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives. Qualifications Bachelors Equivalent combination of education and experience Preferred 4-6 years Automotive Claims handling Required 1-3 years Supervisory Preferred Advanced organizational, planning and delegation skills critical. Advanced oral and written communication skills necessary. Advanced interpersonal skills essential. Ability to effectively lead change required. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required Chartered Property Casualty Underwriter - Insurance Institute of America Preferred The starting pay range for this position is: $90,400.00 - $120,300.00 Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer

Claims Senior Field Property Adjuster We are expanding in Massachusetts and looking for Senior Field Property Adjusters in Massachusetts. This role will be Remote plus Field. This position handles moderate to complex claims matters involving homeowner property insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, damages evaluation, negotiation strategies, and claims resolution of moderate to complex claims. The position employs discretion and independent judgment to ensure compliance with state and federal law and established company Best Practices. Job Duties Identify and obtain statements from insureds, vendors and witnesses. Conduct phone and/or field investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Communicate and interact with a variety of individuals. Explain benefits, coverages, and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address moderate complexity coverage issues. Evaluate and determine claim values upon receipt and assessment of property damage data. Negotiate within settlement authority with insureds to resolve first claims. Update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc. Control expenses for areas of responsibility. Verify and interpret / resolve coverage by gathering necessary information to ensure policy applicability. Objectively discern and address issues that may be questioned in audit. Coordinate with internal and external departments as required. May attend and participate in legal proceedings. Respond quickly and effectively to customer needs and problems. Qualifications Bachelors Equivalent combination of education and experience 4-6 years Prior claims handling experience. Required 4-6 years Property claims administration experience. Preferred 1-3 years Experience in the construction industry. Preferred Working knowledge of claims administration best practices and procedures. Moderate knowledge of insurance, fault assessment, negligence and subrogation principles required. Comprehensive understanding of vehicle and building repair procedures and third-party liability issues. Working knowledge of Microsoft Office suite, general computer software and claims software. Moderate leadership skills necessary. Advanced organization and planning recognition skills required. Advanced oral and written communication skills required. Advanced interpersonal skills required. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required An insurance/claims adjuster license may be required for claims administration in specific states. The starting pay range for this position is $78,291 - $104,332 annually. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer

Claims Complex Property Adjuster Job Summary This position supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The position handles claims of high complexity. The primary functions include interpreting information from First Notice of Loss reports, loss investigation, coverage and damages evaluation, negotiation strategies and claims resolution. Employs discretion and independent judgment to ensure compliance with state and federal laws. Applies technical and customer service best practices in accordance with company guidelines. Job Duties Identify and obtain statements from insureds, claimants and witnesses. Conduct phone investigations to determine coverage and damages and differentiate between allegations and facts in each loss. Determine policy obligations by assessing the liability and damage components of the loss. Responsible for maintaining proper activities and service levels. Communicate and interact with a variety of individuals, including members, insureds, claimants, and vendors, as well as coordinating with internal and external departments. Explain policy coverages, benefits, and claims process verbally and/or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address complex coverage and subrogation issues. Evaluate, assess, and negotiate within settlement authority with insureds to resolve first-party claims in multiple markets. Demonstrate proficiency with assessment of personal property, property damage, coverage, loss of use, arbitration responses, damage evaluations, and claims technology and tool usage. Objectively discern and address issues that may be questioned in an audit. Mentor and assist with the training of less experienced personnel within the Claims promotional/development guidelines and provide coaching in files. May attend and participate in legal proceedings. Direct and interact with in-house and outside counsel on litigated files. Provide sworn expert testimony in Courtroom or Deposition settings. Prepare comprehensive formal reporting on high-profile claims to senior management. Respond quickly to customer needs and problems. Qualifications Bachelors Equivalent combination of education and experience Preferred 7-9 years Prior claims handling experience. Required 7-9 years Property claims administration experience. Preferred Working knowledge of claims administration best practices and procedures. Advanced knowledge of insurance, coverage investigation, scope and damage assessment, negligence and subrogation principles required. Advanced knowledge of Microsoft Office suite, general computer software and claims software. Comprehensive understanding of building and vehicle repair procedures and third-party liability issues. Advanced leadership skills among peers required. Advanced organization and planning recognition skills required Advanced oral and written communication skills required. Advanced interpersonal skills required. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required Chartered Property Casualty Underwriter - Insurance Institute of America Preferred Associate in Claims - Insurance Institute of America Preferred An insurance/claims adjuster license may be required for claims administration in specific states. The starting pay range for this position is $78,291 -104,332 annually. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer

Claims Training Consultant Job Summary This position directs the planning, development and presentation of training programs for ACE Claims staff, field support personnel and management in support of overall Claims and training objectives. Provides specialized support to business unit employees and management in identifying learning objectives and evaluating staff. Identifies skills, knowledge, and abilities of employees to enhance company objectives. The position recommends, develops, implements, and evaluates training as well as provides coaching to shape, change, or modify employee and management behavior and improve performance and organizational effectiveness. The position assists staff in achieving Claims objectives in all claim handling and service delivery channels. In addition, the position serves as a communication link between employees, management, and executives and among a variety of business and administrative units. The position provides support in the successful achievement of the Club's objectives. Job Duties Take proactive steps, including technical and claims instruction as well as appropriate coaching, to support the achievement of designated claims and service objectives in all delivery channels. Coach employees; evaluate improvements, and provide further recommendations. Assist managers, supervisors and leads in employee skill assessments; researching and analyzing projects/assignments; analyzing business unit shortfalls; recommending developmental action plans for employees, management, and department. Research, develop, schedule and conduct information and skill building programs designed for employees. Support training initiatives (and training roll-outs) in classroom and one-on-one with employees ensuring that claims training activities are teaching claims representatives and support staff the characteristics and applications of company products and how to effectively handle claims. Develops training program follow-up to support on-the-job application of information and claims skills delivered during training. Maintains continual awareness of claims strategies and objectives, recommends claims training techniques, and consults with executives, senior management, and support departments which will assist in meeting claims goals. Assists in providing continuing two-way communications between ET&D and the operating units. Perform other duties and responsibilities as assigned or required. Analyze individual employee skills and knowledge, including claims handling techniques, identify gaps and provide recommendations to management. Provide one-to-one and group training, as well as seek alternative options and resources for training. Most work is performed without direct supervision. On occasion, the Field Development Consultant will seek direction from Supervisor, RAC, Manager, or Regional Manager to resolve complex issues/problems. Qualifications Bachelors Equivalent combination of education and experience 4-6 years Claims handling and/or corporate training Required Advanced written, verbal, and interpersonal skills required to communicate effectively at all levels within the organization. Moderate analytical and quantitative skills required. Advanced proficiency with standard IBM PC software including the Microsoft Office products, including Outlook, Word, PowerPoint, Excel, Project, and Access preferred. Advanced familiarity with Claims and negotiations techniques, technology, procedures, product, benefits and service, and member/customer relations management required. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required The starting pay range for this position is $72,700 - $96,800 annually. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer