Dr. Mylissas Medical Boutique

We are seeking an experienced and dedicated Customer Service Manager to lead our customer support team. The ideal candidate will have a strong passion for customer satisfaction and a proven track record of developing and implementing effective customer service strategies. As a key member of our team, you will be responsible for enhancing the customer experience, driving continuous improvement, and ensuring our service standards are met. Job Responsibilities Develop and implement customer service policies and procedures to enhance customer satisfaction and meet organizational goals. Lead, mentor, and support a team of customer service representatives to achieve performance targets and provide exceptional service. Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions. Handle complex customer inquiries and complaints, ensuring prompt and effective resolution. Collaborate with other departments to address customer needs and improve service delivery. Stay up-to-date with industry trends and best practices to ensure the team is utilizing the most effective techniques and technologies. Prepare and present reports on customer service performance to senior management. Job Requirements for Customer Service Manager Bachelor's degree in Business Administration, Communications, or a related field. Minimum of 5 years experience in a customer service or related role, with at least 1 years in a managerial position. Candidates for this position must be located within the United States. Proven ability to lead and motivate a team to achieve performance targets. Excellent communication and interpersonal skills. Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism. Proficiency in customer service software and tools. Ability to analyze and interpret customer feedback and data to improve service delivery. Strong organizational and multitasking skills. Ability to work independently and as part of a team in a fast-paced environment. Flexibility to work various shifts, including evenings and weekends, as needed. Compensation details: 50-55 Hourly Wage PI0bdf9fac96d0-3714

We are seeking a friendly and organized Receptionist to join our team. As the first point of contact for our clients and visitors, the ideal candidate will have excellent communication skills and a warm, welcoming demeanor. This role is essential in ensuring the smooth operation of our front desk and creating a positive experience for all who enter our office. Job Responsibilities Welcome and greet visitors in a professional and courteous manner. Manage the front desk, including answering and directing phone calls. Handle incoming and outgoing mail and deliveries. Maintain a clean and organized reception area. Assist with scheduling appointments and meetings. Provide general administrative support to staff as needed. Monitor and maintain office supplies inventory. Ensure compliance with security protocols for visitor access. Job Requirements for Receptionist High school diploma or equivalent; additional certification in Office Management is a plus Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g., fax machines and printers) Professional attitude and appearance Strong written and verbal communication skills Excellent organizational skills Ability to be resourceful and proactive when issues arise Multitasking and time-management skills, with the ability to prioritize tasks Customer service orientation Ability to handle sensitive information with confidentiality Familiarity with administrative and clerical procedures Compensation details: 30-35 Hourly Wage PIff87e0e9d5-

Introduction We are seeking a dedicated and personable Administrative Assistant / Customer Service Representative to join our team. In this dynamic role, you will provide essential administrative support while also delivering exceptional customer service to our clients. If you are organized, detail-oriented, and passionate about helping others, we would love to hear from you. Job Responsibilities As an Administrative Assistant / Customer Service Representative, your responsibilities will include: Answering and directing phone calls, emails, and inquiries from clients and colleagues. Providing accurate information and assistance to clients with a friendly and professional demeanor. Coordinating and scheduling appointments and meetings, ensuring all logistical details are arranged. Maintaining and organizing files, records, and correspondence both electronically and physically. Assisting in the preparation of reports, presentations, and correspondence as needed. Ensuring the office environment is well-organized and stocked with necessary supplies. Collaborating with team members to improve processes and enhance customer satisfaction. Job Requirements High school diploma or equivalent; additional qualifications as an Administrative Assistant or Secretary will be a plus Proven experience as an Administrative Assistant, Customer Service Representative, or in a similar role Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and office management software Excellent communication and interpersonal skills Strong organizational and time-management abilities Attention to detail and problem-solving skills Open to learning new things Customer service orientation and ability to handle customer inquiries and complaints professionally Familiarity with office equipment, like printers and fax machines Ability to work independently and as part of a team Compensation details: 30-35 Hourly Wage PI5b52aa6e162c-2843