Service Wizard

The ideal HVAC Service Technician candidate should have exceptional customer service and HVAC service experience. Successful candidates are organized and able to perform in a fast-paced environment. This role reports to Service Manager. Must be available to work full shifts plus overtime. Rate of pay for this role is $80-130k+ annually depending on knowledge and abilities. - we offer full benefits and a great work environment. DUTIES AND RESPONSIBILITIES: Maintenance, service and repair of residential and light commercial HVAC equipment up to 20 tons Demonstrate respect and compassion when communicating with clients on work performed and on recommendations for repairs or replacement Document service performed and recommendations made by completing applicable forms, reports, logs, and/or records Complete all tasks in accordance with Service Wizard's services quality and safety standards Update job knowledge by participating in educational opportunities (internal and/or external) Meet Individual and team goals and metrics Excel within a team environment and willing to support all areas of our business Operate a variety of hand and power tools to inspect, repair, and conduct maintenance and diagnosis of air conditioning systems, furnaces, coils, and compressors SKILLS/QUALIFICATIONS: Strong communication and customer service skills Ability to understand and follow oral and written directions Ability to work with high degree of integrity and promote positive company image Analytical, focused on quality, and results-driven Possess strong Low-voltage and Refrigerant trouble shooting ability Experience in airflow troubleshooting and ductwork installation. Experience in brazing, and proper closed system procedures Experience in zoning, ductless, communicating and variable capacity HVAC Equipment Satisfactory passing of mandatory pre-employment drug screen and background check Valid driver's license, with minimal DMV infractions Experience in Installing HVAC equipment a plus 2 - 5 years of experience as an HVAC Technician PHYSICAL DEMANDS: Regularly required to work in hot, cold, confined and dark spaces Regularly required to balance and climb over/ around obstacles Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear Occasionally required to lift and/or move objects 20 -80 lbs Regularly required to ascend/descend ladders and balance Regularly required to sit, stand, walk Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. BENEFITS: Major Tools Provided Company Vehicle (for qualifying positions) Company Phone Uniforms 401k Medical, Dental, Vision Life Insurance Paid Training Paid Time Off Paid Holidays About Service Wizard: Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we've set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service. With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you'll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You'll be surrounded with winning individuals driven to be the best. Privacy Policy

We are seeking a detail-oriented and experienced Quality Assurance/Field Supervisor to oversee quality assurance and field operations for our HVAC installations and service projects. This role ensures that all fieldwork meets company standards, complies with codes, and exceeds customer expectations. The ideal candidate is a strong leader with deep HVAC knowledge and a commitment to safety and excellence. Key Responsibilities: Quality Assurance: Inspect HVAC installations for quality, safety, and code compliance. Conduct site audits and verify that all work meets company and industry standards. Develop and implement QA checklists and procedures. Field Supervision: Support and supervise field technicians and crews on-site. Provide coaching and technical guidance to ensure high performance and workmanship. Address field issues and escalate when necessary. Customer Interaction: Conduct final walk-throughs with customers to ensure satisfaction. Resolve any service or installation issues quickly and professionally. Documentation & Reporting: Maintain detailed reports of inspections, deficiencies, and corrective actions. Track quality trends and recommend process improvements. Qualifications: 5+ years of hands-on HVAC field experience, including installation and service. Prior supervisory or leadership experience preferred. Strong knowledge of HVAC systems, mechanical codes, and safety practices. Must know how to properly commission new installs-from single-stage to communicating systems. Ability to diagnose and correct recalls on newly installed systems. Skilled in training installers when issues are found to prevent repeat mistakes. EPA Certification and relevant trade licenses required. Valid driver's license and clean driving record. Work Conditions : Occasionally required to lift/move objects up to 75 lbs Work may take place in residential properties, including crawl spaces, attics, and basements Occasional need to ascend/descend ladders and maintain balance Benefits: Competitive salary with performance incentives Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Ongoing training and career development opportunities Apply today! Pay Range $75,000 - $80,000 USD About Service Wizard: Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we've set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service. With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you'll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You'll be surrounded with winning individuals driven to be the best. Privacy Policy About Service Wizard: Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we've set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service. With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you'll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You'll be surrounded with winning individuals driven to be the best. Privacy Policy