Zoltek-Toray Group

IT Network & Desktop Support Administrator Title: IT Network & Desktop Support Administrator Classification: Exempt/Full Time Reports to: Regional IT & Global Security Manager Location: Corporate Headquarters - Bridgeton, MO (Fully on-site) Date: 9/26/25 Essential Duties and Responsibilities: Maintain security, updates of All Zoltek Domain Controllers in the U.S and ensuring healthy synchronization of Zoltek's on Premise data to the Cloud. Manage, maintain, and administer F-Secure Server, and F-Secure antivirus on all Zoltek US PCs and Servers. Manage and maintain Ad-Audit Plus, and McAfee End-point protection. Assists in planning and implementation of projects involving Zoltek network resources. Assists in the development and coordination of project directions and schedules to maximize benefits and minimize impacts on the company network. Assists in the administration of software, communication, and hardware systems including monitoring of active networks. Assists in the development of scripts to automate network administration functions. Perform periodic maintenance and servicing of system to improve operational efficiency. Manage and maintain server upgrades, installs. Check potential security issue. Review user accounts that are locked and determine cause of login failures. Resolve password on mobile devices and stored credentials. Off-site storage of backups. Record and package media for offsite storage. Disaster coverage and return of scratch media. Maintain a list of tablets. Audit tablet and issued to list in ZIT-900. Confirm that tablets are in use or in spares inventory. Maintain a server list. Use PDQ Inventory with automated daily scanning and manual monthly reports to keep track of servers. General IT maintenance and knowledge. Evaluate hardware and software subscriptions. Check in appropriate places for Meraki, Citrix, HPE, Proofpoint, Cisco, Palo Alto, Adobe, Microsoft, Veeam, Nimble. Confirm support is valid and/or license amount isn't exceeded. Make necessary renewals. Core support and licensing for the organization's hardware and software. Compliance audit for licensing. Protect obsolete server storage. Confirm any unused servers/hard drives are securely stored or have a certificate of destruction. Secure any or dispose server storage. Evaluate remote server daily backup jobs logs and process remote server's backup USB devices Audit production servers. Check results of server inventory list using PDQ Inventory use a combination of automatic scanning and manual reporting to identify any discrepancies. Update server inventory in ZIT-900 and production backups. Review recovery point objective. Evaluate changes in environment and business demands to determine if recovery objectives have changed. Make any required changes to objectives and adjust hardware and software as required. Evaluate F-Secure host list/connection status. Log into F-Secure server and confirm user deployments are up to date. Remove any 'dead' hosts as part of normal maintenance. Evaluate F-Secure installations, patches and version report for PCs and servers. Review installation through PDQ Inventory and, if necessary, deploy installation through PDQ Deploy. Updates and patches for F-Secure done on ZUSVS-Fsecure server. Provide IT support for Zoltek employees in the US. Provide IT support for OT engineers in STP. Qualifications: Associate's degree in computer science required; Bachelor's Degree preferred 2 years of experience managing computer and server security such as F-Secure, McAfee DLP, and Zscaler. 2 years of experience managing Windows Environment Security Audit, Window Event Logs, and Manage Engine; Ad-Audit Plus. 1 year of experience managing backup solutions using Veeam. 2 years of experience managing Hypervisor virtual environment. 2 years of experience in manage and deploy applications using PDQ deploy /Inventory. 2 years of desktop support, onsite and remotely ability to resolve and trouble-shoot end user challenges. Familiarity with Microsoft Azure Active Directory, and Azure SAAS services such Azure active directory, Intune, and SharePoint. 2 years of experience working with Exchange Email Server such Exchange 2010, 2016 and Exchange in Microsoft cloud. 2 years of experience applying patches, and security updates to servers and PC using Microsoft WSUS and PDQ. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Intermittent physical activity including bending, reaching, and prolonged periods of sitting. Employee is regularly required to use hands to finger, handle, or feel. Work Environment: The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Environment Manufacturing environment which contains noise, moving mechanical parts and fumes or airborne particles Zoltek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender identity, sex, sexual orientation or expression, religion, national origin, marital status, age, disability, veteran status or any other protected status. PI652a49cf51ee-6051

Helpdesk Administrator Title: Helpdesk Administrator Classification: Exempt/Full Time Reports to: IT Network & Desktop Support Administrator Location: St. Charles, MO (4 days/week) & Bridgeton, MO (1 day/week) Date: 9/10/25 Job Summary: We are seeking an initiative-taking and customer-focused Helpdesk Administrator to join our IT team. This role is critical in ensuring smooth day-to-day operations of desktop, network, and application support across the organization. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for helping others resolve technical issues efficiently. The selected candidate will be primarily based at one of Zoltek's manufacturing facilities in St. Charles, MO Monday through Thursday, with Fridays spent at the corporate headquarters in Bridgeton, MO. Zoltek does not hire individuals who require sponsorship for employment eligibility in the U.S. Essential Duties & Responsibilities: Serve as the first point of contact for end-user support via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, network printers, office Teams Phones, and peripherals. Manage user accounts, permissions, and access rights in Active Directory, Azure Entra environment. Install, configure, and maintain operating systems and applications using PDQ Connect, Microsoft Intune. Monitor and maintain IT assets, inventory, and continue improving knowledge base documentation. Escalate complex issues to appropriate IT teams and follow up to ensure resolution. Assist with onboarding/offboarding processes including device setup and account provisioning. Maintain service level agreements (SLAs) and ensure timely resolution of support requests at US Locations. Provide remote support using tools such as Anydesk, Microsoft RDP, and Royal TS. Participate in IT projects and initiatives as assigned. Ensure PC security and encryption using Microsoft Defender and BitLocker. Qualifications: 2+ years of experience in helpdesk or desktop support roles. Associate's degree in computer science required; Bachelor's Degree preferred. Proficiency in Windows OS, Microsoft M365 (Azure, Entra, Defender), and basic networking concepts. Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira). Strong problem-solving and multitasking skills. Excellent verbal and written communication. Ability to work independently and as part of a team. Ability to adopt innovative technologies and techniques to solve problems. Preferred skills: Experience with SCCM, Intune, or other endpoint management tools. Familiarity with VPNs, firewalls, and basic cybersecurity practices. IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Work Environment: The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Environment Manufacturing environment which contains noise, moving mechanical parts and fumes or airborne particles Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Occasional physical activity such as bending, reaching, and extended periods of sitting. Frequent use of hands for tasks involving handling, typing, and operating equipment. Zoltek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender identity, sex, sexual orientation or expression, religion, national origin, marital status, age, disability, veteran status or any other protected status. PI25bbf70790e8-3542

Title: Helpdesk Administrator Classification: Exempt/Full Time Reports to: IT Network & Desktop Support Administrator Location: St. Peters, MO (4 days/week) & Bridgeton, MO (1 day/week) Date: 9/10/25 Job Summary: We are seeking an initiative-taking and customer-focused Helpdesk Administrator to join our IT team. This role is critical in ensuring smooth day-to-day operations of desktop, network, and application support across the organization. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for helping others resolve technical issues efficiently. The selected candidate will be primarily based at one of Zoltek's manufacturing facilities in St. Peters, MO Monday through Thursday, with Fridays spent at the corporate headquarters in Bridgeton, MO. Zoltek does not hire individuals who require sponsorship for employment eligibility in the U.S. Essential Duties & Responsibilities: Serve as the first point of contact for end-user support via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, network printers, office Teams Phones, and peripherals. Manage user accounts, permissions, and access rights in Active Directory, Azure Entra environment. Install, configure, and maintain operating systems and applications using PDQ Connect, Microsoft Intune. Monitor and maintain IT assets, inventory, and continue improving knowledge base documentation. Escalate complex issues to appropriate IT teams and follow up to ensure resolution. Assist with onboarding/offboarding processes including device setup and account provisioning. Maintain service level agreements (SLAs) and ensure timely resolution of support requests at US Locations. Provide remote support using tools such as Anydesk, Microsoft RDP, and Royal TS. Participate in IT projects and initiatives as assigned. Ensure PC security and encryption using Microsoft Defender and BitLocker. Qualifications: 2+ years of experience in helpdesk or desktop support roles. Associate's degree in computer science required; Bachelor's Degree preferred. Proficiency in Windows OS, Microsoft M365 (Azure, Entra, Defender), and basic networking concepts. Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira). Strong problem-solving and multitasking skills. Excellent verbal and written communication. Ability to work independently and as part of a team. Ability to adopt innovative technologies and techniques to solve problems. Preferred skills: Experience with SCCM, Intune, or other endpoint management tools. Familiarity with VPNs, firewalls, and basic cybersecurity practices. IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Work Environment: The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Environment Manufacturing environment which contains noise, moving mechanical parts and fumes or airborne particles Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Occasional physical activity such as bending, reaching, and extended periods of sitting. Frequent use of hands for tasks involving handling, typing, and operating equipment. Zoltek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender identity, sex, sexual orientation or expression, religion, national origin, marital status, age, disability, veteran status or any other protected status. PI70c49d1- Required Preferred Job Industries Other