HTC Global Services Inc

We are seeking a Service Advisor to serve as the first point of contact for customers regarding vehicle service needs. This role is focused on customer interaction, coordination, and administrative follow-through, including documenting customer concerns, opening repair orders, dispatching vehicles to technicians, communicating repair findings, and supporting loaner vehicle tracking and upkeep. Key Responsibilities Serve as the first point of contact for customers regarding vehicle service needs Take customer calls and document complaints and issues Open repair orders for vehicles Greet customers when vehicles arrive at the shop Dispatch vehicles to technicians Coordinate with technicians to gather repair findings Communicate repair findings to customers in understandable terms Notify customers when vehicles are ready for pickup Prepare repair orders and coordinate service activity with technicians Maintain loaner vehicle logs Track loaner vehicle usage and scheduling for customer returns after repairs are completed Help ensure loaner vehicles are maintained properly Check loaner vehicles for damage upon return Support loaner vehicle upkeep, including car washes and fueling at the nearby corporate location Required Qualifications Good customer service skills Strong multitasking ability High attention to detail Comfortable working with computers and databases Fast learner Good administrative and office support instincts Ability to communicate technical findings to customers in understandable terms Automotive experience is helpful, but strong customer service and administrative ability may also be considered Degree is not required Ability to work Monday through Friday, 7:00 AM to 3:45 PM Ability to work occasional overtime as needed What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.